Career Openings at TransUnion

What You'll Bring:

Process Analysis:

• Evaluating existing HR processes and workflows across the globe and HR functions to identify areas for improvement and optimization.

Data Collection and Analysis:

• Gather and analyze data related to process performance, cycle times, resource and technology utilization to identify root cases of inefficiencies and opportunities for improvement.

Stakeholder Collaboration:

• Collaborate with cross functional teams to gather input, feedback and insights to inform PI initiatives.

Solutions Development:

• Develop and propose solutions and recommendations to address inefficiencies, including redesign and technology enhancements.

Implementation Planning:

• Develop and execute implementation plans for PI initiaties including defining objectives, timelines, and success metrics.

Impact You'll Make:

Qualifications:

• An associate or bachelor's degree.
• 3+ years of experience in process improvement, business analysis, or operations management.
• Six Sigma knowledge/experience and User Accepting Testing (UAT) will be advantageous.
• An associate centric mindset and the passion to deliver value.
• Ability to clearly articulate ideas and issues to both technical and non-technical audiences, both verbally and in writing.
• A strong comfort with data and technology and the ability to use both to solve problems and improve processes.
• Proficiency in process mapping and analysis techniques such as six sigma, value stream mapping, or business process reengineering.
• Project management experience, including the ability to manage multiple projects simultaneously and drive initiatives to completion.
• Strong knowledge in MS Office (Excel, PowerPoint, Outlook).

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What you’ll bring:

• Experience in client-facing functions that support existing and new client deliveries end to end – from initial scoping and quoting through implementation and post-production support
• Expert in analyzing and documenting business requirements
• Ability to foster enterprise relationships directly and successfully navigate a matrix organization
• Experience managing individual contributors on daily workload, change management, issue resolution, and career development
• 6+ years of professional experience; Bachelor’s degree in finance, management, or computer science or equivalent field.

What You'll Bring:

We’d love to see:

• Knowledge of the Consumer Credit Reporting Industry and/or Financial Services
• Ability to: problem solve; make decisions using the appropriate level of information; provide appropriate guidance to others; and balance external and internal requirements
• Driven by intellectual curiosity and independent thinking
• Professional, positive, and outgoing demeanor

Impact You'll Make:

Impact you’ll make:  

• In the first 90 days – Gain a high level understanding of batch products and which are leveraged by the customers supported in your space.  
• Work with your direct team to become familiar with their day-to-day activities and determine where your expertise can help make them successful. 
• Beyond 90 days – Build relationships with aligned sales leaders and engage in dialogue referencing customer strategy as it pertains to batch products.  Work with your team on driving out opportunities for batch consultation and help grow their abilities within this space. 
• Leverage historical metrics as a baseline of what good looks like and identify areas of improvement 

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Key Tasks & Accountabilities

• Fix consumer disputes
• Monitor & maintain the overall integrity of our bureau data.
• Sense check quality and accuracy of our data.
• Be able to provide small data extracts and reports to other areas of the business.
• Performance Indicators
• Adherence to service level agreements.
• Monthly quality control assessments.
• Team KPIs
• Personal Development.
• Positive Team involvement.
• Annual team & individual goals.

What You'll Bring:

Key Skills Required Essential:

• Good communication skills.
• Strong attention to detail.
• Proficient in using Microsoft Office. (Outlook, Excel, Word, PowerPoint)
• Familiar with SQL Server Management Studio environment.
• Comfortable working with large datasets.
• Ability to plan and organise workload with guidance.
• Ability to work effectively within a team environment.
• Ability to use own initiative.
• Ability to Problem Solve efficiently and effectively. 
• Ability to follow procedures but the skills and motivation to improve them.
• Ability to multitask well. 

 Desirable:

• Data manipulation techniques. 
• SQL/T-SQL queries of a simple to medium complexity. 

Experience

Essential:

• Experience of personal time management in a fast-paced operational environment.
• Experience of working in a result driven environment.

Desirable:

• Previous experience working with consumer data.
• Previous experience within credit or finance industry.
• Data Services Career Progression Database Analyst – Senior Database Analyst – Team Leader