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Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise the possibilities on our continent and beyond.
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Job Description
- LISP experience handling complex queries related to Investments .Handle reconciliations and strong investigative skills. Management of the assigned area: Allocate duties, workflow management and query resolution to team leaders in order to achieve operational targets including prioritisation and work schedules. Reporting on internal and external SLA and TAT with the manager and address any process failures specific to the area. | Team management: Planning resources for optimisation, including leave request, resignations and access control. Manage talent and succession planning and performing mentoring and coaching when required. | Cost / Financial management: Monitor expenses and ensure unit remains within the budget. Review cost allocation on a monthly basis and investigate items not correctly charged to the department. | Risk Management: Ensure all regulatory requirements are adhered to. Ensure the process, control requirements and risk management frameworks that have been designed for the area are understood by all members of the team.
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
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Job Summary
- Apply critical thinking & problem solving skills to contribute to all phases of the development lifecycle & quickly produce well-organised, optimized, and documented source code to deliver high-performing, scalable, enterprise-grade applications.
Job Description
DevOps
- Apply critical thinking, design thinking and problem solving skills in an agile team environment to solve technical problems (Front End, Back End OR Middleware) with high quality solutions
- Contribute to all phases of the development lifecycle including
- Evaluate analysis, problem definition, business requirements, solution development & provide recommendations to enable the operational feasibility of solutions
- Quickly produce well-organised, optimized, and documented source code to deliver technical solutions
- Ensure designs & solutions support the technical organisation principles of self-service, repeatability, testability, scalability & resilience
- Apply general design patterns and paradigms to deliver technical solutions
- Support the development of CI / CD Pipelines (authoring & supporting CI/CD pipelines in Jenkins / similar tools and deploying to multi-site Kubernetes environments – supporting and managing your applications all the way to production)
- Use & configure modern observability techniques leveraging e.g. aggregated logging via ELK stack, metrics via Prometheus / Grafana / NewRElic and tracing using Zipkin/Jaeger
- Automate tasks through appropriate tools and scripting e.g. Jenkins, Docker, Ansible, Kubernetes
- Debug existing source code and polish feature sets.
- Work with integrated teams and other developers to improve and evolve technical products and services
- Align all application development & development process to Group Architecture & Infrastructure guidelines
- Provide input into project & program teams (when required) to plan & manage the development lifecycle e.g. releases, risk management, testing, integration etc.
- Conduct reviews, performance monitoring & ongoing optimization and maintenance on applications
- Stay ahead of the curve on emerging technologies and development practices and continuously evolve existing knowledge & skill in preparation for cross domain and other experiences e.g. Secure Side, Testing, Infrastructure solutions etc.
People
- Conduct peer reviews, testing, problem solving within and across the broader team
- Support the people change teams in the development of user material (Customer, Employee & 3rd Party Adoption)
Risk & Governance
- Identify technical risks and mitigate these (pre, during & post release)
- Update / Design all application documentation aligned to the organization technical standards and risk / governance frameworks
- Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents
Education
- Bachelor's Degree: Information Technology
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Job Summary
- Be part of the exciting changes within the CIB Client Onboarding team and join as a Senior Analyst Client Static in a role where you will be responsible for the creation and maintenance of CIB clients across the master system(s) and various sub systems within the organization’s Client Onboarding Operations Team.
Job Description
Key Accountabilities
- Continuously monitor the queue to claim and action requests received from internal stakeholders.
- Ensure 100% conformance with regard to quality assurance and escalations.
- Perform daily, weekly and monthly checks with regards to completion of workflow (SharePoint) and escalate deviations to Team Leader.
- Adhere to Service Level Agreement (SLA) and turnaround times for each instruction.
- Escalate Service Level Agreement (SLA) deviations and possible enhancements to Team Leader.
- Validate the request by checking the primary system(s), ensure all requests received are received from mandated officials, authorized to send such requests, in relation to static data i.e. name change of corporation, settlement requests etc).
- Investigate, execute and finalize requests as per guidelines (e.g. procedural manual and product system manuals).
- Act as subject matter expert on CIB Client Static procedures, taking manuals into account.
- Update all relevant manuals as and when needed.
- Review and analyze requests in terms of amendments and additions received from internal stakeholders to determine number of product systems to be amended in accordance with request and implement across sub systems as appropriate.
- Effect changes as indicated and send to colleague for the relevant four eye check.
- Send a detailed and professional request completion notification to requestor.
- Update progress on workflow tool (SharePoint) in accordance with procedure.
- Once finalized, ensure that all completed requests, including feedback are loaded onto Midbase or any other master system depository.
Education And Experience Required
- Grade 12 (NQF level 4) with Mathematics
- Post grade 12 qualification in systems, engineering, statistics is preferable
- 2 years’ experience in working with complex data amendments
Education
- Higher Diplomas: Business, Commerce and Management Studies (Required)
go to method of application »
BRIEF OVERVIEW OF THE ROLE:
- As part of the Payments Partnerships centre of excellence, this is an exciting opportunity in which the role holder will influence Absa’s payments partner journey through optimal interbank participation, industry relationship facilitation, PSO and internal business unit engagement whilst ensuring that Absa’s end-to-end payments partner supply chain functions optimally.
- Performing the role of a Subject Matter Expert across the Absa group. The role holder will be responsible for establishing an overall health position of Absa Payment partnerships with strong alignment to the Absa product clusters as relationship owners.
- Working in close collaboration with product areas, the job holder will develop an overarching payment partnership framework and guiding principles to ultimately shape / inform go / no go payment partnerships decisions and maintain the overall payment partnership plan across multiple payment rails that seeks to extract value from strategic partnerships.
Job Description
KEY RESPONSIBILITIES:
The high level duties of the role:
- Evaluation of all new payment partners against the defined risk framework and maintenance of a repository of all reviews performed and the outcomes/decisions recommended
- Active monitoring and guidance of the TPPP’s, ISO & Payment Sponsorships, although ownership resides with the BU Product areas .
- Maintain strong relationships with the key payment partners and the product level relationships as these relationships will frequently be stress tested in various ways (Commercial, Contractual, Operational, Compliance, Change, New Opportunities etc.).
- Maintain the relationship and Absa presence on key industry forums (e.g. PASA) in order to influence and provide guidance on key strategic issues.
- Responsible for the research and drafting of comprehensive briefings to Senior Executives who represent Absa on external boards and committees
- Contribute and participate in industry forums created for the purpose of maintaining the integrity of payment transactions across the national payment system.
- Facilitate sessions between Product, Group Information Services (GIS) teams, Group Information Technology (IT), Group Finance teams, Product Control and Risk
- Ensure that our payment partners have line of sight to all applicable compliance programs and the impacted product areas are clear on any potential non-compliance triggers.
- Recommend changes to the way of work in accordance with best practice in the Card industry.
- Identify opportunities for existing payment partners to share capability that further enhances our overall payments product offerings
- Contribute to the overall Risk management strategy across the Card payment value chain.
- Ensure that all gaps are identified and closed when it comes to Revenue and other leakages.
- Maintain the balancing process between Business, IT and Finance in order to optimize the revenue generated from payment partnerships
- Contribute to the optimization of the Absa Card Payment strategy, business planning processes and BOW deliverables.
MINIMUM REQUIREMENTS:
- B Degree or equivalent NQF Level 7 qualification or higher
- At least three (3) years Payments expertise (i.e. worked in Card, T&D or Payments Environments)
- Solid experience of working across external organizations in the payments industry
- In-depth understanding of Payments Business Models and Inter-bank pricing structures.
- Retail / Banking experience is a distinct advantage.
Education
- Bachelor's Degree: Information Technology
go to method of application »
Job Summary
- Apply critical thinking & problem solving skills to contribute to all phases of the development lifecycle & quickly produce well-organised, optimized, and documented source code to deliver high-performing, scalable, enterprise-grade applications.
Job Description
DevOps
- Apply critical thinking, design thinking and problem solving skills in an agile team environment to solve technical problems (Front End, Back End OR Middleware) with high quality solutions
- Contribute to all phases of the development lifecycle including
- Evaluate analysis, problem definition, business requirements, solution development & provide recommendations to enable the operational feasibility of solutions
- Quickly produce well-organised, optimized, and documented source code to deliver technical solutions
- Ensure designs & solutions support the technical organisation principles of self-service, repeatability, testability, scalability & resilience
- Apply general design patterns and paradigms to deliver technical solutions
- Support the development of CI / CD Pipelines (authoring & supporting CI/CD pipelines in Jenkins / similar tools and deploying to multi-site Kubernetes environments – supporting and managing your applications all the way to production)
- Use & configure modern observability techniques leveraging e.g. aggregated logging via ELK stack, metrics via Prometheus / Grafana / NewRElic and tracing using Zipkin/Jaeger
- Automate tasks through appropriate tools and scripting e.g. Jenkins, Docker, Ansible, Kubernetes
- Debug existing source code and polish feature sets.
- Work with integrated teams and other developers to improve and evolve technical products and services
- Align all application development & development process to Group Architecture & Infrastructure guidelines
- Provide input into project & program teams (when required) to plan & manage the development lifecycle e.g. releases, risk management, testing, integration etc.
- Conduct reviews, performance monitoring & ongoing optimization and maintenance on applications
- Stay ahead of the curve on emerging technologies and development practices and continuously evolve existing knowledge & skill in preparation for cross domain and other experiences e.g. Secure Side, Testing, Infrastructure solutions etc.
People
- Conduct peer reviews, testing, problem solving within and across the broader team
- Support the people change teams in the development of user material (Customer, Employee & 3rd Party Adoption)
Risk & Governance
- Identify technical risks and mitigate these (pre, during & post release)
- Update / Design all application documentation aligned to the organization technical standards and risk / governance frameworks
- Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents
Education
- Bachelor's Degree: Information Technology
go to method of application »
Job Summary
- Work in high complexity environments, fully embedded in a DevOps team, leveraging specialist analysis tools, frameworks, techniques and practices to elicit, define and organize business requirements, across multiple stakeholder groups. Translate & document these business requirements into user stories & specifications (Full Stack, Cross System) detailing integration points, business & associated risk / opportunities to be realised. And following this analysis, work collaboratively within squads to ensure the business requirements are met through DevOps design & delivery activity & lead the application of testing processes & frameworks ensuring all products & services are effectively tested. Business complexity is determined by: 1. Customer Impact 2. Number of integration points: • Data • Teams to talk to • Systems • Enabling function • 3rd party vs. internal 3. Complexity of business rules & Processes 4. Level of operational readiness 5. Introduction of new or changing old Tech (e.g. redo platforms)
Job Description
- Analysis (including Business Case)
- Lead the analysis process for complex business areas
- Proactively build relationships, apply analytical techniques to elicit and validate business (product & service) needs ahead of demand
- Implement routines to get to know / become an expert in various business processes (e.g. spend time in business & with users)
- Translate elicited needs and knowledge acquired into user story format that is immediately usable for DevOps teams (right languaging, format for building & testing)
- Prepare and prioritise the backlog of requirements for the user stories linked to the proposed solutions
- Proactively scan the internal & external environment to predict change requirements & opportunities for improvement ahead of demand (e.g. market, risk, regulatory, customer, organizational change etc.)
- Work collaboratively with Tribe Leads (Technical Product / Service Owners) to build a roadmap & vision for the products and services (including detailed analysis requirements & solution scope)
- Define measures of success & key outcomes for various solutions / changes including detailed acceptance criteria for all features
- Define testing requirements (pass or fail test cases)
- Support the development of detailed business cases (including defining solution characteristics, effort estimations etc.
Solution Design (within DevOps Context)
- Translate business requirements into an integrated system vision & detailed systems requirements. Detailed system requirements must include all capabilities, interfaces and functionalities within and across technologies.
- Build detailed user stories to be leveraged for system requirements design (modular)
- Leverage business analysis & modeling tools and apply notation standards such as UML/BPMN to diagrammatically/visually document: business requirements, business processes, system processes & integration .
- Facilitate processes to ensure integrated requirements are socialized, understood & approved across the broad range of stakeholders to be impacted (this includes various processes e.g. risk / governance forums, change council, scrum meetings / DevOps team capability building, solution design sessions etc.)
- Understand & leverage knowledge on the organisations technical landscape, environment and broader architecture to define integration points across tech stacks for various requirements
- Work collaboratively with project / program teams, squads, scrum masters and engineers to define backlog, release & DevOps / project planning implications of the requirements development & roadmap (what should happen when)
- Work as part of the embedded DevOps team to continuously improve system requirements mapping (e.g. leverage input from questions asked etc. to consistently improve the quality of the requirements analysis for easier interpretation by the development teams)
- Work as part of the embedded DevOps team throughout the design process to review solution design (features and functionality)
- Facilitate resolution & decision making during development & testing phases for any change requirements
Solution Delivery & Testing (manual)
- Define the manual testing strategy & test cases for various solutions (where it makes sense to do so)
- Define & validate quality & testing parameters (+/-) & plans for the solution (socialize & translate these to automation testing teams)
- Develop manual testing frameworks and patterns for the solution
- Lead the manual testing process for various solutions (e.g. execute test cases, analyse results)
- Provide real time feedback to the DevOps teams on change requirements identified throughout the testing process
- Review & monitor system stability, resilience etc. throughout the testing process (e.g. integration) & in production
- Define & monitor overall backlog planning for effective solution delivery
- Provide Developer & User support during user acceptance testing
Process Design & Modelling
- Provide input & or lead the development / improvement of organization wide process design approaches, templates & modeling tools
People
- Provide coaching & mentoring across the DevOps team as well as to developing analysts across the estate
- Build strong analysis capability across the analysis team
- Conduct peer reviews & problem solving within and across the broader team
- Provide technical subject matter expertise and support in the attraction and recruitment of Analysts for the organization
- Participate as a subject matter expert in the development & development planning of the broader analyst team
- Support the people change teams in the design of adoption processes (Customer, Employee & 3rd Party Adoption of new system requirements)
- Proactively attract, recruit, develop, retain, reward & deploy & manage a diverse resource base aligned to an ever evolving tech environment (ahead of demand) where you are the leader
Education
- Bachelor's Degree: Information Technology
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Job Summary
- Lead the agile solution design, deployment & ongoing optimization & evolution of enterprise wide technology products and services (full stack engineering & ownership / control) in low complexity environments.
Job Description
Product & Service Direction Setting, Solution Design & Performance Management
- Work with the Head of Technology & business product owners to define the product & technical strategy (Full Stack – End to End)
- Act as the single point of partnership & assume responsibility for managing the senior business interface (product owner) relationship
- Assume one stop shop accountability for the delivery of the product & solutions (risk cannot be outsourced to vendors)
- Apply design thinking practices to deliver architecturally sound technical product & service solutions (and explain / guide / coach others on this architecture holistically and technically)
- Lead & facilitate the design of the product & or service solution blueprints aligned to the organization strategy (Short, Medium & Long Term)
- Collaborate across the tech value chain (CSO, CTO, etc.) to guide the business on the appropriate technical solution (cost to value) & the range of strategic technical choices to be made
- Lead the detailed scoping, prioritisation & integration planning for the design & deployment of products & services with & across multiple stakeholder groups (Front End, Back End & Integration) – (aligned to solution blueprints)
- Meaningfully contribute & ensure solutions align to the design & direction of the Group Architecture standards, principles, preferences & practices. Short term deployment must align to strategic long term delivery.
- Meaningfully contribute & ensure solutions align to the design and direction of the Group Infrastructure standards and practices e.g. OLA’s, IAAS, PAAS, SAAS, Containerisation etc.
- Strategically & operationally monitor the performance of products and services (all applications) – ensuring ongoing optimization & cost to value for our businesses (think bank wide)
DevOps (with deep knowledge & understanding of context within which we develop architecturally & infrastructurally)
- Leverage the required expert level (own) skill & knowledge in architecture & Infrastructure, design and manage all development & development practices & outputs across squads (apply knowledge on virtualization, containerization, automation, storage & serverless technologies (e.g. AWS, Azure, Google, & on prem-Cloud, etc.)
- Ensure the most optimal design & deployment of technical products and services in the organization (via pipeline – not manually)
- Design & Implement Automation Testing, Continuous Integration & Continuous Delivery Strategies & frameworks across squads for effective solution development & deployment (understand and apply expert knowledge in e.g. Kubernetes, Jenkins, TeamCity, Arifactory, MS Powershell, Collaborative Lifecycle Management (CLM) Tools, APM Tools (e.g. NewRelic & Splunk) etc.
- Ensure solution designs deliver on the key technical principles of: self-service, repeatability, testability, scalability & resilience
- Guide code development practices and processes through an understanding of complex concepts and developmental practices such as threading, parallel processing, asynchronous programming, domain driven design, lambdas etc. & coding language expertise (e.g. Java, C++, Groovy, Python, Bash, Perl, Ruby etc.)
- Guide & ensure the delivery of quality development (code) based on own experience in developing across a range of applications including but not limited to: server side, client side, web (SOAP, REST, JSON), socket based programming, batch & real time, building architectural patterns, security / security domains)
- Effectively manage the DevOps pipeline & associated releases for maximum customer impact & minimum business risk
- Manage the maintenance & optimization of applications, products & services as a ‘way of doing things / culture’ within the development teams. You are fully accountable for the longevity of applications aligned to Group Architectural practices.
- Coach & Mentor senior developers across squads on the technical competencies to effectively deliver on DevOps solutions (see Dev competency model in skills & competencies section). To do this, display proficiency in the Senior level competency requirements.
Delivery Management (where there is a specific product / service you manage)
- With fluency in the deployment of agile methodologies, resource & manage a collection of related activities to achieve high availability of the ATM Service.
- Co-ordinate with internal IT and external vendors to ensure reliability of the ATM estate.
- Work in collaboration with transformation & change teams for effective resourcing and delivery management of various programmes at all levels (SI, BU etc.)
- Ensure agile practices are implemented and sustained for effective delivery to business e.g. RETRO’s etc.
- Positively & proactively manage product owner relationships including building product owner technical capability to enable balanced & best fit decision making
- Proactively engage with & partner CTO, CSO, SE, Risk and broader enablement functions to drive alignment & leading practice in technology design & deployment
People
- Set & Cascade Product & Service direction across squads
- Proactively attract, recruit, develop, retain, reward & deploy a diverse resource base aligned to an ever evolving tech environment (ahead of demand)
- Build a high performance team environment through self-directed teams by driving performance management & measurement that is aligned with agile working practices (including daily, weekly, etc. sprint routines, regular & honest feedback etc.)
- Accountable for the right people in the right teams to deliver on our tech strategy (always!)
- Leverage coaching techniques in all squad related activity to drive a higher quality design and deployment of technical products and services
Financial & Vendor Management, Risk & Governance
- Carry the ‘one stop shop’ accountability for all risk associated with technical decision making (from ideation to deployment)
- Manage & Apply the organization risk & governance frameworks
- Ensure decisions on infrastructure & product design are aligned to chapter & guild guidelines & are sustainable for the enterprise
- Proactively involve / engage chapter & guild leads in product design & infrastructure decision making, applying an enterprise wide lens to product & service development
- Manage all vendor selection processes & take full accountability for all related commercial impact
- Negotiate best fit contracts for the organization at an enterprise level and align decision making to our key business principles of scalability, resilience, captivity etc.
- Deliver on time & on budget (always)
Education
- Bachelor's Degree: Information Technology
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Job Summary
The Quantitative and Data Analytics Team applies Mathematics, Software Development, and Financial Market knowledge to;
- Solve applied pricing problems and
- Provide data insights that influence business strategy.
Our team has uniquely developed an in-house Pricing Library which (amongst others) produces all metrics required for the reporting and risk management of XVA’s across ABSA’s Derivative book. Our team’s role is ever expanding and we are pleased to announce a new opportunity to join our team as a Senior Quantitative Analyst. In this challenging role you will be expected to develop and continuously improve our pricing platform. In addition to a mature understanding of XVA’s, successful candidates will be expected to keep abreast of regulatory and derivative market developments and their impacts on pricing practices. Successful candidates will also be expected to establish and maintain relationships with our development partners and clients, being the XVA Trading Desk, Risk, Finance, IT, and Market Data teams.
Job Description
Responsibilities
- Continuous engagement with stakeholders to define requirements for Derivatives Pricing functionality (with an emphasis on XVA’s).
- Abstraction of business problems into mathematical and ultimately computational solutions.
- Undertake relevant research in various aspects of Derivative Pricing practice.
- Continuous learning in Derivative Pricing trends and relevant Regulatory changes.
- Understanding the architectural principles of the in-house Pricing Library and the Software Development Framework.
- Develop Production quality Computational Software in accordance with established principles.
- Provide support for deployed applications
Profile
- Minimum 5 years of experience in Quantitative Analytics.
- Mature knowledge of XVA’s (such as CVA, FVA, ColVa etc.)
- Mature knowledge of current regulations impacting Derivative markets (SACCR, FRTB-SA, FRTB-SACVA, Bilateral OTC regs. etc.)
- Mature knowledge of credit mitigants such as ISDA netting/CSA.
- Mature knowledge of the role of collateral as a credit mitigant and collateral operations
- Mature knowledge of C# and Object Oriented Programming
- Innovator, with a keen ability to leverage existing utilities while building new and novel approaches.
- Good Communication Skills (Solution Presentations, Software Documentation)
Education
- Ideally a Ph.D. or Masters Degree in a Quantitative discipline.
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
go to method of application »
Job Summary
- To lead and manage a team of collectors and their responsibilities on an ongoing basis so as to ensure that the job objectives and development requirements within the team are met. The role holder will be accountable for driving set targets and monitoring the use of correct Collections tactics.
Job Description
KEY RESPONSIBILITIES:
- Coach and mentor team members on a daily basis on how to improve their own productivity and use of the bank’s processes and systems.
- Manage the performance of the team by implementing appropriate actions as required by the Group’s Performance Development process
- Analyze and determine team member development needs. Based on training plans agreed with the line manager of the area, monitor team members to ensure that planned training is undertaken.
- Establish and maintain a succession plan and developmental plan for the team to ensure coverage for all key roles and key man dependencies.
- Together with the line manager for the area, interview candidates to join the team and provide input into the recruitment decision. The line manager for the area is the final decision-maker on who joins the team.
- Together with the line manager for the area, create effective workforce and recruitment demand plans to ensure current and future business requirements are met. Make recommendations on how resources could be reallocated in case of excessive workload.
- Review and update the team’s role profiles on at least an annual basis to ensure that they are fit for purpose and contain all the accountabilities of each team member. Explain any updates to team members.
- Manage day-to-day capacity, leave, attendance and overtime ensuring that leave plans are in place, minimum overtime and all requests are pre-approved
- Monitor overtime and ensure that it is kept to a minimum. Ensure that all overtime is pre-approved.
- Manage and maintain organization structures at least once a month by using Workday
- Engage with employees on a frequent basis, at least once a month where possible, and ensure, where required to obtain, support from Employee Wellness to assist the employee and the manager.
- Responsible for socializing new employees into the ways of working of the business area and the smaller team.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Train or instruct employees in job duties or company policies and house rules
MINIMUM REQUIREMENTS:
- Diploma in Business Management (NQF level 6) or studying towards an equivalent qualification at NQF level 6.
- At least 5 years appropriate experience in a Retail Collections Environment
- 1 - 2 years’ experience in a junior management role including Second In Charge and Acting capacity
- Experience in Collections Contact Centre
- Relevant experience in a Credit Environment
- No criminal record
COMPETENCIES:
- Leading and supervising
- Delivering results and meeting customer expectations
- Working with people
- Deciding and initiating action
- Coping with pressure and setbacks
- Analyzing
- Applying expertise and technology
- Planning and Organizing
Education
- Higher Diplomas: Business, Commerce and Management Studies (Required)
go to method of application »
Job Summary
- Contribute to tactical planning from an operational perspective. Implement and deliver approved operational plans. Accountable for management in terms of: people, process, applied technology, budget.
Job Description
- Business Planning, Business Performance Monitoring & Revenue Generation: Business Planning, Business Performance Monitoring & Revenue Generation | Leading the commercial, sales and service agenda for the branch: Leading the commercial, sales and service agenda for the branch (as part of a broader area); &
- Owning and delivering on all performance targets for the allocated branch (end to end accountability across scorecard
- elements) | Customer Experience and Service: : Proactively manage and build relationships to enhance the Absa Brand in the area as well as | Managing cost & efficiencies: : Apply effective & balanced cost management practices that ensures sales & service
- standards are within benchmark & aligned to best practice
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
go to method of application »
Job Summary
- Contribute to tactical planning from an operational perspective. Implement and deliver approved operational plans. Accountable for management in terms of: people, process, applied technology, budget
Job Description
- Business Planning, Business Performance Monitoring & Revenue Generation: Business Planning, Business Performance Monitoring & Revenue Generation | Leading the commercial, sales and service agenda for the branch: Leading the commercial, sales and service agenda for the branch (as part of a broader area); &
- Owning and delivering on all performance targets for the allocated branch (end to end accountability across scorecard
- elements) | Customer Experience and Service: : Proactively manage and build relationships to enhance the Absa Brand in the area as well as | Managing cost & efficiencies: : Apply effective & balanced cost management practices that ensures sales & service
standards are within benchmark & aligned to best practice
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
go to method of application »
Job Summary
- To manage and sustain a relationship with Business Banking customers, building long-term relationships founded on efficient and reliable support for their business. This is achieved particularly through quick risk decisions and managing consistency and quality of operational service.
- The primary objective is to maximize sustainable risk-adjusted / EP portfolio contribution.
- The jobholder will additionally be responsible for business development both with new customers and with his/her existing portfolio.
Job Description
- Main accountabilities and approximate time split
Sales and Service: Time split 70%
- Conduct an annual review of customers’ borrowing facilities (and interim review if customer circumstances [risk profile] dictate).
- Consult customer owners/managers on financial/credit issues and general business practices/ideas.
- Determine the key messages, e.g. agreed on service standards, negotiated pricing, relationship team contact points (including introductions to new personnel), and new product changes. Calculating the most appropriate means of communicating them to customers.
- Deal with, and find resolutions for, customer complaints.
- Determine the products that are most effective in meeting customers’ needs and be able to sell these, at short notice, both reactively and proactively.
- Plan and coordinate any marketing approaches for new business and actively develop existing relationships. Coordinate approaches to the portfolio by businesses across the Group.
- Monitor and ensure adherence to risk service standards.
- Conduct an annual review of customers’ borrowing facilities (and interim review if customer circumstances [risk profile] dictate).
- Consult customer owners/managers on financial/credit issues and general business practices/ideas.
- Determine the key messages, e.g. agreed service standards, negotiated pricing, relationship team contact points (including introductions to new personnel) and new product changes. Calculating the most appropriate means of communicating them to customers.
- Deal with, and find resolutions for, customer complaints.
- Determine the products that are most effective in meeting customers' needs and be able to sell these, at short notice, both reactively and proactively.
- Plan and coordinate any marketing approaches for new business and actively develop existing relationships. Coordinate approaches to the portfolio by businesses across the Group.
- Monitor and ensure adherence to risk service standards.
Business Management: Time split 25%
- Research, create and follow up on a target list for potential new business.
- Identify priority customers using the Customer Prioritization Guidelines to assess their present and potential contribution.
- Gather all the required information that is needed to prepare and assess credit applications. The role holders will be expected to input certain key information such as judgmental information (They will work closely with SME Credit)
- Monitor and control the quality of the portfolio using “Condition of Sanction” triggers where possible and in accordance with RM guidelines and Bank policy.
- Manage “Early Warning List” customers to reduce risk, following H.O. and Regional guidance provided.
- Adhere to procedures and guidelines within the BB RMCD.
Staff Management: Time split 5%
- Day-to-day support to Enterprise Bankers and branch staff in the provision of consistent service quality and risk.
- Manage your own leave plan.
- Offer support as per business request.
Risk & Control Objective
- “Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework, and internal Absa Bank Kenya Plc Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.”
Technical skills / Competencies
Personal Attributes:
- Delivering results and meeting customer expectations.
- Managing relationships
- Personal organization
- Self-development
- Adaptability
- Working with others
- Decisiveness
- Active listening
- Analytical thinking
- Judgment
- Writing and Reporting
Skills required to undertake the role:
- Relationship skills
- Risk skills
- General Corporate skills
- Leadership and team skills
- Product skills
- Presenting and Communicating information
Knowledge, Expertise, and Experience
Mandatory
- Must have good knowledge of:-
- Enterprise Banking,
- customer relationship management
- Team management
Education:
Education
- Higher Diplomas: Business, Commerce and Management Studies (Required)
Method of Application
Use the link(s) below to apply on company website.
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