Career Opportunities at Alstom

INDUSTRIAL RELATIONS MANAGER

Gibela Rail invites suitably qualified candidates to apply for the Industrial Relations Manager to be based in Nigel. The role reports to the Human Resources Executive Manager.

Mission - Measurement

• IR Policies and Procedures for the handling of misconduct/incapacity exist and was developed in line with applicable legislation and implemented
• All supervisors and managers informed and trained with regard to IR Policies and Procedures
• Grievances and disputes handled in terms of IR Policies and Procedures
• IR on site/projects conducted in terms of PLA’s / SLA’s
• Further Objectives, Targets and Performance Measurements are defined on a yearly basis.

Responsibilities and objectives:

Management of industrial action for the Unit and on site by:

• Advising all parties on the content and application of Alstom’s industrial action policies and procedures
• Conducting regular audits to ensure that the strike management and contingency plans are correctly implemented and up to date
• Advising and consulting with management during unprotected industrial action (strikes, protest action, etc.), in line with relevant policies and legislative provisions
• Assisting with the legal analysis and risk evaluation of potential disputes and disputes that are declared, to determine the appropriate management strategy
• Providing into the formulation of relevant and proactive communications to management and employees, before, during and after industrial action
• Advising management throughout the negotiation process during protected industrial action
• Advising management on the implementation and monitoring of picketing rules and picketing agreements

Conciliation / Mediation /  Settlements :

• Assisting with obtaining and influencing settlement mandates for statutory conciliation and non-statutory mediation proceedings
• Determining management strategies and options during conciliation and mediation proceedings, in consultation with the Senior Management
• Assisting or representing management in statutory conciliation/non statutory mediation/advisory arbitration proceedings
• Analysing, in consultation with the Senior Management, settlement agreements drafted by CCMA/non-statutory mediators in order to assess the practical implications, risks and possible liabilities
• Drafting ad hoc settlement agreements when necessary

Arbitration and pre-dismissal arbitration:

• Liaising with the Legal Counsel with regards to the evaluation of disputes and disciplinary cases and determining to whom the dispute or pre-dismissal arbitration should be assigned to present management's case
• Preparing Alstom's case, heads of argument and pleadings, in consultation with the Senior Management / Legal Counsel
• Representing Alstom or actively overseeing and advising Legal Counsel during statutory and non-statutory arbitration or pre dismissal arbitration proceedings
• Assisting with the analysis, evaluation and implementation of arbitration and pre-dismissal arbitration awards to determine possible grounds for rescission or review

Provide a specialist consulting and advisory service for the Unit, on all industrial relations related policies, agreements and procedures:

• Developing and interpreting policies, procedures and negotiated agreements and advising management on their practical application and the management of deviations, in consultation with Legal Counsel
• Providing procedural advice for incapacity investigations and advising management on work adaptations and alternative work options
• Advising management on the procedural and substantive aspects of the Performance Review Process
• Advising management on process and substantive aspects of grievance management
• Advising management on the process and substantive aspects of disciplinary action for misconduct
• Drafting of labour contracts

Provide an industrial relations training and development service for the Unit:

• Training and licensing supervisors and Human Resources Practitioners on all procedural and substantive aspects of industrial relations
• Sensitising supervisors to developments in industrial relations
• Assisting line management and supervisors with the sensitising of employees
• Monitoring all part-time shop steward training and assisting with such training on request

Monitor industrial relations key performance indicators and ensuring compliance:

• Compiling a monthly report with critical data
• Conduct industrial relations audits to ensure standardised practices, best practices, legal conformance, identifying deviations and devising corrective measures
• Undertake ad hoc formal research on contemporary industrial relations related issues 

Developing of Project Labour Agreements (PLA’s) and Site Labour Agreements (SLA’s) for the different projects:

• Assisting with the development of PLA’s and SLA’s
• Implementing and monitoring PLA’s and SLA’s on site/projects
• Advise line management with regard to the review of PLA’s and SLA’s
• Ensure that detailed and structured audits are performed on Subcontractors ensuring full compliance to the PLA’s/SLA’s and respective legislation

Business understanding and desired knowledge/experience

Education:

• Bachelor’s/Honors degree in HR/IR
• Diploma/Certificate in Labour Law
• Registration with the South African Board for Personnel Practice as a Chartered HR Practitioner (Industrial Relations) 
• Specific knowledge and skills

Knowledge / Experience:

• Minimum 5 years’ experience in Industrial Relations
• Thorough knowledge of contemporary industrial relations dynamics and current workplace legislation
• Communication skills
• Conflict management skills
• Negotiation and mediation skills
• Problem solving skills
• Presentation skills
• Analytical skills
• Computer literate
• Sound knowledge of human resources 

Foreign languages:

• English language skills – professional working knowledge (oral & written)
• Personal traits (psychological / social):
• Sense of responsibility
• Cultural Awareness and Team Player Nature
• Trustworthy
• Reliable 
• Tact and discretion
• Good influencing
• Ability to listen

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Purpose of the Job

Manage the physical flows (goods reception, warehousing, inventory, line replenishment, packaging, shipping and reverse logistics) to ensure customer satisfaction (material availability), while contributing to profitability improvement in logistic costs

Responsibilities:

• Develop Logistic performance through the improvement of warehouse(s) processes, competencies and KPI in coordination with local operations to support the following objectives:
• Manage Warehousing (incl Line replenishment) and Logistics activities in coordination with local Operations
• Manage inventory accuracy in warehouse
• Eliminate downtime and improve efficiencies
• Measure and challenge the performance of the Warehouse activities
• Ensure that employees operate in an environment that complies with company Health, Safety and Environmental policies
• Ensure implementation of all standard processes & golden rules in compliance with Logistic Handbook
• Ensure optimization of warehousing, packaging and physical flow according to Lean Manufacturing and QCDE principles
• Ensure key users are in place to support critical processes and users (training, data corrections, system KPIs…)
• Ensure the ERP solution is implemented, correctly used and guarantee the master data quality
• Deploy the processes/IT tools in Warehouses
• Stakeholder management

internal

• Labour
• Interdepartmental

External

• Third Party Service Providers
• Develop annual budgets (Resources) and appropriate organisational structure that support the Logistic activities
• Develop and provide appropriate training for team members to enable them to improve and achieve their objectives whilst effectively contributing to business performance
• Actively contributes to the Continuous Improvement activities
• Manage Jobs & Skills, Training & Qualification, Workforce, Staffing & organization, World Class Manufacturing network

 Requirements:

• National Diploma in  Supply chain or any related field
• Similar experience of 5-8 years in an industrial/manufacturing environment
• Advanced knowledge of SAP
• Proven project management experience
• Analytical
• Sound knowledge of Industrial and Supply chain processes
• Proven industrial (labour) relations experience
• Excellent and concise communication and leadership skills
• Active team player, deadline driven, process driven

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Purpose of the Job

Manage the physical flows (goods reception, warehousing, inventory, line replenishment, packaging, shipping and reverse logistics) to ensure customer satisfaction (material availability), while contributing to profitability improvement in logistic costs

Responsibilities:

• Ensure that employees operate in an environment that complies with company Health, Safety and Environmental policies
•  Ensure implementation of all standard processes & golden rules in compliance with Logistic Handbook
•  Ensure optimization of warehousing, packaging and physical flow according to Lean Manufacturing and QCDE principles
•  Ensure key users are in place to support critical processes and users (training, data corrections, system KPIs…)
•  Ensure the ERP solution is implemented, correctly used and guarantee the master data quality
• Monitor and report Key Performance Indicators (inventory accuracy, cycle counting performance)
•  Ensure the inventory process is in compliance with Alstom standard rules (DOA, instruction)
• Actively contributes to the Continuous Improvement activities (as  an example APSYS roadmap for RSC) and leading deployment of  all  AT programs related to Logistics on own site
• Manage Jobs & Skills, Training & Qualification, Workforce, Staffing & organization, World Class Manufacturing network.
• Monitor and report Key Performance Indicators and continuous improvement activity for
• Ensure that EHS rules are respected and promote EHS culture
• Ensure alignment between physical and system flows : no physical movement without system update
• Warehousing & Logistics: implement and run Logistics standards for physical material flow (goods reception, warehousing, picking, line feeding, inventory and shipping)
• Optimize warehouse layouts, its internal flows and storage policy
• Ensure optimization of transportation flow & cost
• Promote recycling activities : bin management and returnable packaging
• Manage Budget for his department
• Respect the DOA rules regarding inventory reconciliations      
• Ensure that the 3PL and his employees operates in an environment that complies with Alstom’s Health, Safety and Environmental policies
•  Ensure that the 3PL works according to the conditions and service levels agreed in the contract
•  Be the contact person between the Management of the 3PL and all other Alstom Departments; manage any complaints or issues concerning the 3PLand escalate if required
•  If the 3PL works in Alstom’s ERP, ensure that is correctly implemented and used by the 3PL
• Participate in all monthly, weekly and daily meetings with the 3PL
• Control and validate the 3PL’s KPI’s and invoices
• Manage the 3PL Supplier according to his Performance: cooperate, motivate, gratify, or intervene and escalate

 Requirements:

• National Diploma in Supply chain or any related field
• Similar experience of 5-8 years in an industrial/manufacturing environment
• Advanced knowledge of SAP
• Proven project management experience
• Analytical
• Sound knowledge of Industrial and Supply chain processes
• Proven industrial (labour) relations experience
• Excellent and concise communication and leadership skills
• Active team player, deadline driven, process driven

Closing Date 4 December 2023

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Purpose of the Job

The purpose of this role is to perform inspections, maintenance, installations, restoration, and repairs of production equipment within a train manufacturing environment. The position reports to the Senior Maintenance Technician.

Key responsibilities include the following:

• Performs electrical isolations and applies for permit to work
• Understands and puts into practice all codes, standards, and procedures for safe work
• Carries out electrical component inspections and reports on performance issues
• Document repair and inspection activities to ensure accurate record keeping
• Use correct tools to carry out planned preventative maintenance.
• Supervises electrical apprentices and performs planned job observations
• Ensure all maintenance activities are performed to set quality standards without rework or abnormal overtime
• Works to ensure achievement of schedule compliance targets
• Adhere to health and safety standards, and ensure good housekeeping in and around the plant and workshop
• Take part in root cause analysis and suggest ways of improving equipment and processes

Requirements:

• Matric or N3 with Maths and Science
• Electrical Trade Test (Electrician).
• 3 years’ experience on the maintenance of resistance (spot) welders 
• Knowledge of drives, electro-pneumatics, and automated systems
• Knowledge of PLCs will be an advantage
• In depth knowledge of maintenance practices
• Awareness of maintenance standards and procedures
• Exemplary Fault-finding techniques

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Purpose of the JobHAHAH

• Inspect and manage manual lifting accessories and lifting tackle in line with defined frequency and SANS standards

Key responsibilities include the following:

• Keep a record of all equipment issued and in use within the factory.
• Keep all lifting equipment registers up to date and ensure all test certificates are filed.
• Carry out all necessary checks/inspections as stated in the manufacture’s specification/operating manual.
• Issue equipment as and when required.
• Keep logbook of all lifting plans.
• Maintain up to date breakage register.
• Ensure that routine inspections are carried out as per schedule.
• Ensure effective implementation of security measures in Rigging section in the storeroom.
• Ensure inspections of slings, shackles etc. are carried out according to schedule.
• Uphold superior standards & general maintenance within area of responsibility.
• Engage with lifting machinery inspector and track statutory inspection dates of related machinery.
• Perform standby duties and work flexible shifts / hours as and when required based on business needs.
•  Understanding of regulatory requirements and lifting regulations.
• Ability to be a self-starter and self-manage.
• Proactive and driven with a keen desire to learn and apply.

Education

• N3 
• Trade Tested Rigger Artisan
• Must have completed unit standard 253575 or similar.
• 2 years’ experience in lifting operations
• Knowledge of lifting machinery inspections is desirable
• Understanding of regulatory requirements and lifting regulations.
• Ability to be a self-starter and self-manage.
• Proactive and driven with a keen desire to learn and apply.

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Purpose of the Job

The purpose of this role is to perform inspections, maintenance, installations, restoration, and repairs of production equipment within a train manufacturing environment. The position reports to Site Maintenance Engineering Manager

Key responsibilities include the following:

• Performs electrical and mechanical isolations and applies for permit to work
• Understands and puts into practice all codes, standards, and procedures for safe work
• Carries out electrical and mechanical system inspections and reports on performance issues
• Document’s repair and inspection activities to ensure accurate record keeping
• Supervises electrical apprentices and performs planned job observations
• Ensure all maintenance activities are performed to set quality standards without rework or abnormal overtime
• Works to ensure achievement of schedule compliance targets
• Adhere to health and safety standards, and ensure good housekeeping in and around the plant and workshop
• Take part in root cause analysis and suggest ways of improving equipment and processes

Requirements:

• N3 Millwright (Electro-Mechanical)
• N6 will be advantegeous
• Trade Tested Millwright
• 3 years’ experience working on AC and DC drives
• 3 years’ experience in automated environments
• Fault finding of single and three phase circuits, relay logic, PLC’s, DC, and AC Drives
• Read P&ID, electrical, and mechanical diagrams
• Knowledge of process monitoring instruments
• Fault-finding techniques/ analytical skills

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Purpose of the Job

Responsible of all recurrent and non-recurrent planning activities for the area to ensure the “On Time Delivery expecting the customer / projects contractual milestones. Ensure that all the key function on his area (engineering, sourcing, manufacturing engineering, industrial) provide their inputs regarding planning according to the agreed update frequency: 

Responsibilities:

• Ensure respect of contractual committed deliveries on time.
• Ensure area is using standard Gibela scheduling tools with accurate data.  S&OP (Sales & Operation Plan)
• Ensure Gibela process is applied in the area
• Global planning: Prepare different scenarios for the coming 36 months according to Commercial and Industrial inputs, including long term function workload, and internal and supplier’s capacity.
• Ensure planning synchronization with other areas/sites and HQ Central functions
• Contribute to continuous improvement about planning processes & tools
• Set up additional site-specific planning local instructions under the roof of the sector processes. 
• Develops direct reports and provides leadership
• Ensure correct execution and respect of budgets
• Ensure planning coherency between the different function at area level
• Ensure respect of contractual committed deliveries on time. Ensure area is using standard Gibela scheduling tools with accurate data. 
• Global planning: Prepare different scenarios for the coming 36 months according to Commercial and Industrial inputs, including long term function workload, and internal and supplier’s capacity.
• Ensure planning synchronization with other areas/sites and HQ Central functions

Requirements

• Btech  in Industrial or Planning related qualification
• 3 to 5 years’ experience
• Scheduling process & tool
• Project management, industrial / construction knowledge
• Development process
• Responsible of the S&OP execution
• Promote continuous improvement culture to improve site performances and great discipline in all planning activities.
• Performance of Projects regarding deliveries on time (OTD, PCx, documentation, Gate Reviews GO on time, sales, cash) compared to contract and budget
• Development of Planning population on the area for the different function: engineering, sourcing, industrial, supply chain (optimize headcount, competency, training
• Improvement of process, tools and culture, Return of Experience

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Purpose of the Job

To contribute to the control of the welding and welding related activities during manufacturing (quality of manufactured parts, respect of process sheet and welding parameters, …) of the trains.

Key responsibilities include the following:

• Check if all the documentation (instruction sheet, WPS, welder’s qualifications) used is the most relevant according to the baseline one (reference and edition).
• Audit/review if the welding processes are correctly followed in areas where welding is taking place.
• Review if the workers are qualified for the welding work they are performing.
• Review if the welding parameters used are the qualified ones according the welding to be performed and the WPS to be used.
• Check if there are no issues during the assembly of the primary parts and the jigs related to the welding process.
• Catch all the misalignments (process, quality, documentation) and inform the Welding Engineer.
• Identify quality – productivity – safety – process – jig – EHS - … improvements to do and inform the Welding Engineer.
• Follow the qualification of welder’s test pieces for their qualifications and review the weld quality.
• Support the Welding Engineer for the welding qualification process.
• Perform welding inspection on all stage of process of all components and establish the welding inspection, where required assisting IQ, report (he/she has the authority to stop the production if the required quality is not obtained).
• Support the Welding Engineer to do welding audits on workstations.
• Support the Welding Engineer to find root causes of none quality and for the definition of the repair process.
• Support the Welding Engineer and Quality for the repairs and the application of preventives actions.

Explain to the workers (welders, inspectors, welding trainer, workshop manager, …)

• the quality level to obtain
• the root causes of defects
• the correctives and preventives actions to improve the quality level
• Define better and cost-effective standard tooling for manufacturing.
• Develop equipment’s specification where required.
• Update Industrial Maturity Follow Up (IMFU).
• Develop innovative solutions and ensure projects are completed on time.
• Analyse issues observed during manufacturing and create action plans using tools like QRQC.
• Define consumable materials to be used on manufacturing process and also quantities.

 Requirements:

• B-tech/Degree in Metallurgical/Process/Mechanical Engineering
• Training, Qualification and Registration by a third party (e.g. IWE, IWT, Inspection qualifications…), equivalent qualifications can also be considered.
• Registered with the Engineering Council of South Africa (ECSA) as applicable.  If not registered, should be in a position to be registered.
• 3 to 5 years’ experience in a welding industrial method or in welding workshop.
• Practice the special process (arc and spot welding) from 3 to 5 years (execution, definition, qualification, etc. 

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PURPOSE OF THE JOB

Manage Rolling Stock Manufacturing activities through 6 Elementary production units performing boilermaking, welding and painting. Ensure the delivery commitments On Safety, On Time, On Quality and On Cost. In this respect the person in charge complies with Ethics and Compliance policies.

Key accountabilities:

• Ensure the best EHS practices and performance as per defined targets
• Deliver production plan On Time, with expected Quality and Cost
• Improve the processes and performance
• Develop manufacturing competencies (managers and blue collars)
• In collaboration with industrial team, improve or deploy new industrial means and standards
• Ensure Alstom Performance System (APSYS) deployment and maturity development

People Management:

• Manage a team of people in terms of the full scope of Human Resource applications (i.e. Jobs & Skills, Training & Qualification, Workforce, Staffing & organization)
• Manage the end to end People Management and People Review cycle for the area of responsibility
• Manage all employee relations and labour relations matter in relations to the area of responsibility
• Ensure that the team complies to all policies and procedure
• Deploy and comply with all applicable policies and procedures in terms of people management
• Responsible for employee relations on the shop floor

Performance measurements:

• EHS: IFR 1 and IFR2
• Delivery On Time
• Spent Time vs Method Time
• CONQ (Cost of Non Quality)
• Non Productive Hours/Indirect hours

Strategic Objectives:

• To Ensure control procedures are being adhered to
• To ensure that resources are available to achieve operational objectives.
• To motivate, develop and direct subordinates to achieve operational objectives.
• To ensure that the financial objectives in terms of WIP and projects are achieved.
• To ensure that the management of risk meets ALSTOM ROLLING STOCK requirement and guidelines and standards.
• Ensure timeous and accurate reporting on manufacturing activities.
• Ensure that the department comply with EHS, ISO 9001:2008 and OHSAS 18001 & ISO 14001 standards.

Educational Requirements

Mandatory:

• Engineering degree in Operations, Industrial

Desirable:

• Technical Degree

Experience

Mandatory:

• +10 years of experience in Industrial or Manufacturing department management
• Proven track record of working in a manufacturing plant
• Proven track record of managing large operational teams of +-100 or more people
• Experience in management of a blue collar labour relations
• Solid knowledge and experience with people process, I.e performance management, development, discipline,
• Solid knowledge and working experience with the Occupational Health and Safety Act

Desirable:

• None
• MEIBC knowledge
• Heavy manufacturing experience, including welding

Competencies & Skills

Functional skills

• Profound knowledge of Special Processes (Welding, painting, riveting, torque tightening)

Working knowledge of…

• Industrial Management
• Processes for industrials E2E, from Engineering to Delivery
• Manufacturing Processes and Technologies
• Configuration & Change Management

Basic awareness of…

• Site Facilities & Maintenance
• Transfer of Technology
• Ergonomics

Transversal skills

Profound knowledge of…

• Team Management including management of cross functional teams
• Environment, Health & Safety (EHS) rules and regulations,
• Lean Management tools, methods, ...

Working knowledge of…

• Supply Chain/Quality processes and impact from manufacturing on them
• Products Knowledge
• Applicable Social Relations & Labor Law

Basic awareness of…

• Finance/Sourcing processes and impact from manufacturing on them
• Digital & Analytics Tools for managing the manufacturing activities (KPI, …).

Leadership skills required

• AGILE                   Dealing with uncertainty/Business Acumen/Innovative/Learning on the fly
• INCLUSIVE           Building effective (virtual) teams/Listening and informing/Managing diversity/Understanding others with empathy
• RESPONSIBLE      Customer focus (internal and external)/Integrity and ethics/Managerial courage/Managing with vision and purpose

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Purpose:

• Executes the Services Engineering activities in the project
• Main interface between product development Engineering team Rolling Stock(RS) and manage both the Integrated Services Readiness (ISR) and Maintenance Teams on deliverables during the product development phase i.e. To be involved in Rolling stock Design For Quality (DFQ) cycle for managing the Designs/ Changes to be ready for maintenance and after warranty phase during maintenance activities.
• Main driver of maintenance activities and all associated developments and strategies.

Minimum Requirements:

• BSc/B.Eng. Degree (Mechanical Engineering) with 3 years working experience, rail knowledge is advantageous.
• BSc/B.Eng. Degree (Mechatronics Engineering) will be considered.
• Registered or Registerable as a Professional Engineer with ECSA
• Knowledge of subsystem engineering
• Safety and Engineering standards knowledge, rail knowledge is advantageous
• Knowledge of Reliability, Accessibility and Maintainability Aspects
• Life Cycle Cost/ Reliability, Availability, Maintainability and Safety (RAMS) experience
• Working knowledge of safety management systems and safety risk assessments.
• Proficient in the use of MS Office, SAP (System Analysis Program)/GSI (Global Simple Instance)
• Problem Solving capacity (Technical and cost evaluation of a solution)
• Capacity of managing Technical Risks
• Solid decision making and critical thinking

Tools

• Good understanding of understanding on Prognostic Tools
• Proficient in the use of Microsoft Office (Excel, Power Point, Word)
• Proficient in the use of SAP

Main Responsibilities:

ISR

• The production of  Engineering Documents ( Maintenance documentation, Training, Special tools and test benches, Spare parts).
• Manage ISR activities for DFQ and Design for Serviceability (DFS).
• Manage coordination with central Function and other Métier or Function to ensure integration and compliancy with standard and best practice (REF LIBRARY/ DFS, etc).
• Promote usage of standard ISR practice compliant with international standard or central procedures and Method & Tools.
• Capitalize data to improve QCD on future projects.
• Coordinate production of Return of Experience (REX) report upon execution with focus on applicable ISR Ref Library update, identified needs for process improvements and possible proposals for best practices.

Maintenance

• Ensure all Work Instructions (WI), Maintenance Instructions (MI), Maintenance and Safety Bulletins including all other associated Risk assessments necessary are produced to the relevant standard and presented for sign off in a timely manner.
• Produce clear and concise technical documentation in the form of specifications, test procedures, modification instructions, maintenance and safety instructions and technical reports.
• Lead optimisation of the maintenance schedule and casualty repair procedures considering service experience and Operations feedback including:
• Justification of inspection periodicity
• Specification of materials and tools
• Arranging and carrying out validation of tasks
• Carrying out product/process audits of depot maintenance and casualty repairs
• Assist the customer or the company Front office as necessary to diagnose train defects where technicians require guidance.
• Escort the Customer during Routine Condition Audits and undertake product and process audits as required ensuring the integrity of the fleet and maintenance processes.
• Manage the production and maintenance of the Bill of Material (BoM), and WI.
• Manage the production of the preventive & corrective & overhaul LCC.
• Continually review all Maintenance, Reliability, Overhaul, and associated documents to ensure all are up to date and correctly formatted.
• Assist in parts identification, creation of material reference numbers and obsolescence management.
• Produce, update training material, and perform training externally and to the internal team.
• Act as a technical expert continuously develop expertise in selected field.
• Continuously improve Training material and sustain Trainer qualification in order to provide Training courses at the expected service level.
• Obtain Training accreditation i.e (SETA, TETA, etc)
• Support the Hotline / Help desk service to the customer at the expected service level.

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Purpose of the Job

•  Reliability Growth Leader is responsible for product reliability performance improvement through data analysis, potential service affecting failure identification, investigation and driving the resolution of issues for product reliability growth. The goal is to ensure the product meets and exceed the expectations of the customer.
• Identify new top reliability issues, potential / fleet defects, perform root cause analysis, investigation, and reporting. 
• Coordinate Fleet defects activities.

Minimum requirements: 

• Engineering Degree or Btech (Electrical, Mechanical).
• At least 3 to 5 years’ experience within the railway industry.
• Sound knowledge of Reliability Growth Improvement Processes.
• Good knowledge of SAP/GSI system.
• Knowledge of problem-solving techniques (8D, Ishikawa, 5 whys, Quick Response Quality Control (QRQC)
• Strong problem solving, project management and planning/organizing skills.
• Outstanding knowledge of the MS Office suite and above all, an in-depth knowledge of Excel.

 Responsibilities and objectives:

• Analyse data and identify potential causes of equipment failure to prevent future problems.
• Analyse issues identified in the field having a significant impact on the product Reliability performance and ensure the outcome of their resolution is capitalised in the relevant process/product documentation.
• Review efficiency of containment actions defined and coordinate the roll out of containment actions to ensure product availability with minimum downtime.
• Identify potential service affecting failures and implement improvement plans to avoid failures.
• Participate in on-train investigations to guide and ensure compliance with problem solving processes.
• Lead and coordinate open reliability issues (K1,K2, K3…) through 8D problem solving methodology to decrease events of Service Affecting Failures.
• Interface with suppliers, PUs, and co-ordinate the Reliability Growth performance engagements and Improvements.
• Contribute to the assessment of reliability performance of the product.
• Drive the return of experience (REX) reporting and feedback to all stakeholders.
• Identify new potential fleet defects/ fleet defects and drive the root cause analysis, investigation and solutions with the cross functional team. • Drive the closure of fleet defects through the defined processes and ensure contractual obligations are met.
•   Drive the closure of fleet defects through the defined processes and ensure contractual obligations are met.
• Ensure adherence to warranty global processes and contractual commitments.
• Respect EHS rules and any work-related processes.

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Purpose of the Job:

• To provide technical support to the customer during commercial service, during preventive and corrective maintenance before and after warranty. To perform train preparations and execute corrective maintenance during and after warranty. Ensure availability & performance targets are achieved in line with Customer requirements.

Job Requirements

• The job involves frequent mobility, with work in several depots, and at times on the train corridors.
• To carry out technical support and maintenance on 24/7 shift & on-call basis (night, day, weekend)

Educational Requirements

• Minimum National S4 Diploma. qualification in Electrical/Electronic Engineering
• Computer literate (Word, Excel, PowerPoint)
• Able to communicate affectively across all levels. English fluency

Desired Knowledge / Experience

Minimum experience required:

• Industrial background with 2 to 3 years’ experience preferably in the railway industry or
• Technical background with 2 to 3 years’ experience preferably in the railway industry

Profile :

• Flexible and Adaptable. Can adapt to new ideas, new issues.
• Conscientious. Meets proposed deadlines with ability to work under pressure.
• Team Player. Supports team members, Spirit of “Team Trust Action”.
• Desire to learn and develop.
• Decisive. Obtains and uses necessary information to make decisions. Refers decision to others when appropriate.
• Ability to Coach Others. Occasionally share skills/information to others.
• Self-Motivation. Is inspired by the job in hand and inspires others to achieve agreed goals.
• Logical and organized.
• Autonomous

Measurement

• Achievement of QCD Commitments and EHS.
• Demonstrate good understanding of customer- supplier relationship. 
• Respect of EHS and Quality policies.
• Continuous improvement of tasks executions.
• Technical performance for customer corrective and preventative team
• 24 hours repairs for any defect upon receiving the train for repairs.
• Right Diagnosis of the repair to be done to solve the defects.
• Root cause investigation of complex failures.
• Understanding of the Train sub-systems and reading of train schematics.
• Ability to train and coach the customer technicians on fault finding.
• Autonomy, Spirit of “Team Trust Action”
• Help desk Measurement.

Responsibilities

Technical Support

• Support/Interface with Engineering Department for the analysis of all data coming from the field for the purposes of resolution of technical problem on the on trains.
• Reporting of all the anomalies found in commercial service and organization of the same in official reports to be sent to all company function • Interface with the customer and the technical fleet management to deal with all emergencies possible arising during the commercial service.

Support the customer in corrective and preventive maintenance execution by:

• Coaching and training the customer on executing maintenance task, following procedures delivered by Gibela Engineering team upon request.
• Answering to all requests addressed by the customer – by call or directly at technical support desk.
• Train preparation, all levels of diagnostic on trains/CFM or use of on-board computerized equipment/working manuals, troubleshooting guide and train system knowledge.

Maintenance Execution

• Troubleshoot and repair the GIBELA Rolling Stock, in line with specified Quality procedures. This will require Manual work and sometimes working on powered up trains in a safe and controlled manner.
• Carry out such work in accordance with strict Health & Safety procedures as laid down by legislation and the Company Health & Safety policies.
• To carry out train preparation, all levels of diagnostic and work arising involving the use of onboard computerized equipment/working manuals, troubleshooting guides and train system knowledge.
• Undertake other duties as specified by the Depot Manager.
• Adhere to Company procedures especially in relation to Quality and Health & Safety.
• Attend regular team briefings
• Read reports and manuals as and when required.
• Report accidents/incidents, and the work done to repair the Trains.
• Drive company vehicles when required and applicable
• Obtain and maintain a Depot Track Competence license.
• Train new members of the team.
• Assist the Reliability team and the Field Engineer to understand the root cause of complex failures.