Career Opportunities at Citi Bank -(11 Positions)

Job Purpose

The Citi PAO is the guardian of Citi’s reputation and image in the market place, covering the South Africa (SA) Franchise and based in Johannesburg.

The role of the PAO – NA is a critical one in EMEA. As with CCO role, the responsibilities of the PAO are franchise-wide, representing all businesses operating in South Africa, whilst presenting a single and powerful voice of the company.

Job Background

The PAO- SA supports the CCO in preserving and enhancing the bank's image and reputation in the marketplace, and provides the businesses with strategic and focused communications counsel in support of their growth objectives. The functional areas typically covered by the PAO include:

• Media relations
• Internal communications
• Community affairs including charitable grants
• NGO relationship management and employee volunteering
• Branding
• Co-ordination of corporate events and sponsorships

Key Responsibilities

The successful candidate will join a team focused on a comprehensive communications strategy for a global organization in one of its key franchises, the EMEA Emerging Markets division. The role covers all group businesses and bears primary responsibility to the franchise – not just for the current success of the business, but also for its future health.

As a member of the Country Coordination Committee (CCC) in South Africa, the PAO acts as counselor to the CCO as well as each of the business heads, supporting them to execute their duties in such a way as to maintain and strengthen the bank’s reputation amongst:

• Employees
• Media
• Clients
• Community
• Government and regulators

The successful candidate will be mandated to:

• Provide general public affairs counsel and support to all core businesses– developing public affairs plans that reflect the business/franchise goals and ensuring that they remain consistent, coordinated and effective in conveying the group’s key messages
• Coordinate all media relations activities including establishment of media policies and procedures – building relationships with key target media and regularly developing storytelling opportunities for bank spokespersons
• Execute consistent employee communication plan together with CCO and key business leaders to ensure constant employee messaging in line with firm’s values/culture/priorities
• Develop and execute community relations programs in line with the priorities established by the Citi Foundation as well as the NA franchise’s charitable contribution plans
• Manage senior involvement in special events – conferences/seminars corporate sponsorships, senior visits, thought leadership seminars, customer events
• Address situations and manage communication aspects of crises as and when they materialize
• Coordinate efforts with EMEA Emerging Markets GPA team to maintain consistency of internal and external narrative and extract communication synergy across the EMEA EM franchise

Basic Qualifications

• Bachelor's degree in Journalism, Communications, Public Relations required or equivalent
• +10 years of relevant experience
• Fluent in English; Demonstrated written/oral presentation skills, and ability to write clearly and concisely
• Media management and crisis communications experience
• Social media knowledge and skills
• Excellent planning and organisational skills
• Experience working on tight deadlines
• Ability to manage multiple projects simultaneously
• Solid record of successful communications campaigns

Knowledge/Skills/Competencies

• Public affairs professional with broad experience of the varying disciplines within Corporate communications – whether gained in an agency or acting as a principal in a large organization;
• Knowledge and understanding of financial services and banking (corporate/consumer)
• Familiarity with US/international business culture and practice;
• Empathy with the complexities of large matrix organizations – understanding of the need to engage strongly with a wide range of internal stakeholders in varied geographic locations.
• Deep knowledge of local cultures, history, national sensitivities
• Communicate complex concepts in a meaningful way, using accessible language
• Excellent news judgement
• Ability to build and maintain strong relationships at all levels of a large organization
• Ability to navigate a large and complex organization
• Ability to handle multiple tasks simultaneously priorities and manage time effectively.
• Ability to convey a compelling story that speaks to Citi’s business strategy
• Maturity and strength to manage crisis situations along with the judgment and team-sense to escalate matters where appropriate, working closely with Legal, Compliance and fellow GPA partners
• Team-oriented with natural tendency to involve others as appropriate
• high personal integrity
• Ambition – for self, team and company to grow and to succeed

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Serves as a compliance risk officer for Independent Compliance Risk Management (ICRM) responsible for establishing internal strategies, policies, procedures, processes, and programs to prevent violations of law, rule, or regulation and design and deliver a risk management framework that maintains risk levels within the firm's risk appetite and protects the franchise. In addition, engages with the ICRM product and function coverage teams, in order to partner to develop and apply CRM program solutions that meet business and customer needs in a manner consistent with the Citi program framework.

Responsibilities:

• Participating in the design, development, delivery and maintenance of best-in-class Compliance programs, policies and practices for ICRM.
• Analyzing complex comparative data, preparing and presenting regional and global reports related to compliance risk assessments, and monitoring of compliance related issues.
• Reviewing materials to ensure compliance with various regulatory and legal requirements and to ensure compliance risks are appropriately identified and addressed.
• Investigating and responding to compliance risk issues. Investigating regulatory inquiries, preparing required documentation, making recommendations to senior management on how to proceed, and preparing responses for the regulatory inquiries.
• Overseeing the monitoring of adherence to Citi’s Compliance Risk Policies and relevant procedures and preparation, editing, and maintenance of Compliance program related materials.
• Interacting and working with other areas within Citi, as necessary.
• Keeping abreast of regulatory changes, new regulations and internal policy changes in order to further identify new key risk areas.
• Additional duties as assigned, including:
• Acting as the South Africa Data Protection Officer with responsibility for advising and monitoring data protection requirements, and escalating matters as appropriate to the EMEA Chief Privacy Officer, the South Africa Franchise Governance Head, the South Africa Compliance Officer and relevant governance forum in line with local regulatory requirements;
• Helping to facilitate compliance with and advising on local data protection, privacy and banking confidentiality laws to Citi branches and subsidiaries across South Africa and promoting good privacy practices;
• Assisting with the design and delivery of the global and local privacy program, including policies, standards and procedures, tools, monitoring, metrics and reporting and sharing leading practices with other DPOs and business stakeholders;
• Acting as a point of contact between Citi Legal Entities in South Africa and the local privacy regulators on matters relating to privacy;
• Reviewing and advising on South Africa data protection impact assessments on potential risks and mitigating controls, where necessary; developing an understanding of local data processing activities and associated privacy risks.
• Oversight of monitoring and advising on individual rights requests and enquiries made by data subjects on matters in relation to privacy, including complaints or grievances;
• Advising on privacy-related considerations and requirements during the investigation of security incidents including advising on notifications to local privacy regulators;
• Working with the Regional Chief Privacy Officer to advise on the implementation of new data protection, privacy and banking confidentiality laws in Citi Legal Entities across South Africa, working closely with first line In-Business Privacy Officers, local Product and Function teams and Country Legal and Compliance;
• Attending industry body meetings to discuss and provide input to regulatory changes relating to data privacy laws;
• Engaging the key privacy regulators in relating on any privacy matter under the South African legislation.

Qualifications:

Required:

• Knowledge of Compliance laws, rules, regulations, risks and typologies, specifically privacy and data protection laws, rules and regulations in South Africa
• Must be a self-starter, flexible, innovative and adaptive
• Strong interpersonal skills with the ability to work collaboratively and with people at all levels of the organization
• Strong written and verbal communication and interpersonal skills
• Ability to both work collaboratively and independently; ability to navigate a complex organization
• Advanced analytical skills
• Ability to both work independently and collaborate with team members
• Excellent project management and organizational skills and capability to handle multiple projects at one time
• Proficient in MS Office applications (Excel, Word, PowerPoint)                                                                                                      Demonstrated knowledge in area of focus (privacy and data protection generally)
• Ability to raise awareness on data protection and privacy requirements within the organization
• Written and spoken English language skills (professional proficiency)

Preferred:

• Knowledge and experience in understanding personal data processing activities and  managing areas relevant to privacy and data protection (e.g. information security; data governance; third party risk management)
• Knowledge of IT systems in financial services organizations
• Understanding of data security and information technology

Education:

Required:

• Bachelor’s degree; experience in compliance, legal or other control-related function in the financial services firm, regulatory organization, or legal/consulting firm, or a combination thereof; knowledge of the local privacy laws and regulations in South Africa;  experience in advising on and implementing practical solutions for privacy/compliance issues.

Preferred:

• Advanced degree (e.g. JD, MBA) a plus
• IAPP CIPP, CIPM, CIPT or other Data Protection Officer certification (existing or pending) is an advantage
• CISSP and CIPM and other Information Security-related certifications are a plus

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What you’ll be doing:

• Your role will be to manage a portfolio of leading global/regional companies, the best in their industries worldwide, to deliver an effective TTS relationship that increases TTS revenue, increases client contacts and new buying centers and grows wallet share year on year. You will coordinate the client team to identify new business origination, manage a diverse and growing pipeline of opportunities and win mandates. These clients are setting new standards in how they are driving growth in their industries, transforming distribution and sales channels, embracing digitization, and diversifying their supply chains. They expect an innovative, world class partner and you will champion the TTS client sales team to meet their expectations.
• You will have defined TTS Sales responsibilities, either Global / Regional, for a portfolio of corporate clients to apply combined in-depth TTS technical product sales skills with client diagnostic and origination skills to originate and design complex single, multi-country/regional or global TTS solutions.  
• To be successful, you will coordinate with your team, collaborate with partners across TTS, Corporate Bank and across the Citi network to achieve Trusted Advisor status with your clients. By achieving this status, you will have demonstrated the optimal frequency of high-quality client calling, bringing relevant ideas and opportunities to your clients to enable them to meet their strategic objectives and demonstrating your knowledge of the industry and TTS products and services.
• You will be working in close partnership with your client teams across the world, as well as with functional partners in Onboarding and Service, to deliver world class client experience. Additionally, you will engage with control functions such as Legal, Compliance, Market and Credit Risk, Audit, Finance to ensure appropriate governance and control infrastructure. Although it is a client facing role, it is a comprehensive professional role that incorporates business management, risk and controls and requires a well-rounded attention to a balanced business scorecard.

To deliver the above you will become fully conversant with the relevant product characteristics across the suite of global cash management, trade and cards solutions:

• Liquidity Management;
• Digital Channels and Data;
• Payments and Receivables;
• Trade Services and Finance; and
• Commercial Cards.

What we are looking for:

• A financial sales background (10+ years), preferably within Transactional Banking, be customer focused and able to operate at all levels within the client’s organization
• Proven track record of successful sales or advisory with senior corporate Treasury professionals and / or other Finance, Procurement areas.
• Understanding of Working Capital Management and credit skills (useful)     
• Demonstrate where you have had a significant impact in terms of new business origination, or competitive retention by influencing client decisions through your advocacy
• Demonstrate that you can build a culture of responsible finance, client partnership with good governance and supervision, expense discipline and ethics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citi, its clients and assets, by driving compliance with applicable laws, rules and regulations.
• Experience of assuming an informal/formal leadership role with internal and external teams.

Skills that will help you in the role:

• Forward looking strategic thinker with good judgment and a practical understanding of client / sales dynamics
• Creative, innovative, high energy with strong initiative
• Strong execution skills: thorough follow-through & attention to detail
• Strong problem-solving skills
• Excellent interpersonal skills
• Committed, trusted team player
• Ability to multitask and prioritise conflicting deliverables both for clients and internally
• Experience in managing client relationships, ability to influence others
• Know where to apply sound ethical judgment regarding personal behaviour, conduct and
• business practices, and escalating, managing and reporting control issues with transparency.
• You should have good analytical skills to filter, prioritize and validate potentially complex and dynamic material from multiple sources.
• Language skills a plus

What’s in it for you?

• We foster a culture of meritocracy and diversity; we value and expect respect for others; opportunities to develop are widely available to all
• We promote TTS Sales Training Programmes which support Deal Shadowing, Product knowledge expansion and Coaching/Mentoring with Seniors with a new and exciting curriculum launching shortly
• We ensure regularity of 1:1 dialogue to monitor and support both management of the client portfolio and to identify personal and professional growth opportunities via an Individual Development Plan.
• You will have the privilege of meeting the decision makers at world class corporate clients of Citi globally and partnering with them to achieve their goals.
• You will benefit from a culture of innovation and investment from arguably the world’s best transaction services bank to support your sales efforts
• We are a Top 100 UK Firms for Diversity per the Stonewall Index
• 51% of our employees are women, 24% of our Director’s and Managing Directors are women.

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Responsibilities
The Cash & Clearing Team Lead is an intermediate level role responsible for ensuring transactions are processed accurately and on time in coordination with the Transaction Services team. This role is within the wider Payment Operations Team which covers domestic and cross border flows end to end. The overall objective is to ensure a robust payment environment where we meet our clients SLA with regards to payment processing and query resolution.

Responsibilities:

• Oversee daily operations for multiple teams to ensure performance and quality expectations are met
• Ensure essential procedures are followed and contribute to defining workflow standards
• Monitor and research errors to ensure adherence to audit and control policies
• Resolve transaction services issues and use technical expertise/ judgment to conduct complex analysis
• Anticipate and respond to requests for transaction deliverables from internal and external clients and vendors
• Develop and recommend strategic decisions based off in-depth comprehension of how the Cash & Clearing operations team interacts with others business unites in accomplishing objectives
• Assist with providing informal guidance or on-the-job-training to new team members as required.
• Managing team admin (leave schedules, mandatory training, etc)
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-5 years of experience in a related role within cash and clearing operations management

Education:

• Bachelor’s/University degree or equivalent experience

Skills and Competencies

• Good understanding of cash products
• Effective verbal and written skills
• Effective communication and analytical skills
• Effective relationship management skills
• Expert level proficiency in Windows, MS Project, and MS Office Suite
• Experience of work in a process driven environment
• Ability to multi-task effectively in a high-volume environment

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The role of a TTS SSA Risk & Controls Manager is a critical one.  The primary function is to focus on risk governance including the anticipation, mitigation and recovery of Business Risk.  One of the key functions of this role is to conduct deep dives of significant operational events to determine sequence of events, control weaknesses, errors in judgment, policy or technical deficiencies, and working with relevant product and functional partners develop Corrective Action Plans.  Once it is understood why the event occurred, apply that knowledge to avoid or mitigate future events applying the lessons learnt process and communication with the wider group/stake holders.

Working with colleagues in the TTS Business and Functional Partners in other parts of Citi, the TTS SSA Risk & Controls Manager is expected to perform the following:

develop strong relationships with country and regional business and Risk & Controls partners for providing value added advisory and independent oversight
analyze risk data (typically losses, metrics or assessment results) to identify areas of excessive risk and also to ensure mitigation efforts implemented are having the desired effect
investigate what is causing metrics to deviate from trend and escalating situations that pose excessive risk
identify root causes of major internal or external events and ensuring best practices are shared with others
The candidate will be viewed as a thought leader on risk management both at country/cluster level and a valuable partner for country/cluster business, functions and regional Risk & Controls to opine on, to escalate residual and emerging risks, to implement global/regional driven initiatives to manage risk. 

Job Background/context:

Treasury and Trade Solutions (TTS) is an integral part of Citibank’s Institutional Clients group, serving public sector clients, corporates and financial institutions in over 120 countries. The group is a leading provider of cash management, Trade, Securities and Fund services to financial institutions and corporate clients around the world.  The group is thus uniquely positioned to service clients with local and cross-border interests and provide integrated reporting and management. With this mandate comes risk.

An essential element of serving our clients is managing the risks and ongoing exposures that arise from the development and delivery of products and services to our clients.  These risks are multifaceted and could result from inadequate or failed internal processes, human factors or systems, or from external events.  Broadly these are:

• Process risks such as execution, business disruption, systems failures
• Conduct risks such as business practices, market conduct, employment practices, workplace safety, internal theft & fraud
• External risks such as damage to physical assets, external theft & fraud and regulatory
• Legal, franchise and reputational risk

Key Responsibilities:

• Inform and Influence management understanding of the inherent Risks in the TTS SSA business
• Business Risk Mitigation together with the TTS Heads and Product Managers
• Alert  colleagues  to relevant risks and assist with formulating appropriate responses, corrective actions (CAPs) in a timely manner
• Coordinate Risk Identification, Assessment and Analysis, Managers Control Assessments (MCA)
• Facilitate the implementation of and measurement of TTS Key Operational Risks, escalations, mitigation, key risk indicators and targets
• Consolidate, analyze and review operational risk losses, events and other indicators such as timely escalation and reporting
• Lead or contribute to initiatives to identify, assess and reduce operational risk within the product/s
• Support review and approval of new product proposals/product program extensions requiring NPAC/CSR/NPA reviews
• Communicate and share analyses regularly with product management and selectively attend product governance meetings (e.g., BRCC, Management Committees, etc.) where delegated

Person Specification

Knowledge/Experience:

• 5 -7 years post-graduation experience
• Experience of work in a process driven environment
• Highly organized with strong business management skills. Demonstrated people leadership / management
• Good knowledge of TTS  products
• A good understanding of the operational workings underpinning the businesses would also be hugely beneficial
• Mandatory working experience in a least 3 major areas of Banking

Skills:

• Highly developed problem analysis and solution skills
• Strong organizational and follow-up skills and the ability to multi-task effectively
• Strong influencing skills and ability to work in an environment where priorities are frequently changing

Qualifications/Requirements:

• University Degree
• Highly organized with strong program management skills.
• Analytical inquisitiveness and problem solving ability; an ability to ask insightful questions, break analytical challenges into workable components and draw meaningful conclusions
• Demonstrated people leadership / management Skills
• Strategic Business thinker, highly developed problem analysis and solution skills
• Strong influencing skills and ability to work in an environment where priorities are frequently changing
• Demonstrated execution skills, ensures closure
• Ability to collaborate with and lead others to achieve objectives:  knows how to lead through influence (rather than command/control)

Competencies:

• Strong inter-personal skills
• Analytical ability
• Attention to detail
• Ability to sift through complexity and see issues clearly
• Drive and determination – high energy level, but dispassionate and independent
• Excellent communication skills – verbal & written

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The Operational Risk Manager provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Strong communication and diplomacy skills are required. Generally has responsibility for volume, quality, timeliness of end results and shared responsibility for planning and budgets. Work affects an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family. Full supervisory responsibility, ensuring motivation and development of team through professional leadership to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations as well as direction of daily tasks and responsibilities.

Responsibilities:

• Establishes and oversees the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.
• independently asses risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.
• Governance and oversight may include (not limited to) technology operational risk, risk for example.
• Looks for ways to improve the current process and share best practices with senior leadership.
• Participates in senior leadership meetings to analyze documentation and processes to ensure risks and control points are properly addressed.
• Assists senior level management in gathering data and information for executive level reporting and to take ownership of specified projects and tasks.
• Builds trusted internal and external customer relationships.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Ability to manage teams. 
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 5-8 years of Internal Audit, Banking or Operational Risk experience
• Preferred - 1 year of Operational Leadership Experience including delivering in a goal-based production/operations-based environment.

Education:

• Bachelor’s/University degree or equivalent experience

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The Investment Banking Analyst is an intermediate level position responsible for assisting clients in raising funds in the capital markets, as well as in providing strategic advisory services for mergers, acquisitions and other types of financial transactions. 

Our bankers work closely with our other business units to ensure client access to the full range of products and expertise within the organisation. Analysts work closely in a team environment with Managing Directors, Directors, Vice Presidents, Associates and other Analysts.

Responsibilities:

• Work with senior Corporate & Investment Bank (CIB) officers and professionals and participate in particular client transactions, projects or assignments as the junior member of the Investment Banking team
• Responsible for organising and analysing sophisticated financial data used in client proposals and strategic plans
• Prepare written recommendations, valuation materials and statistical exhibits for pitches and live deals
• Conduct economic/financial research
• Evaluate company’s financial performance compared to overall industry and market trends
• Build complex financial models for valuation purposes
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citi, its clients and assets, by ensuring compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• At least 2 years of relevant experience
• Bachelor's degree in Finance or closely related areas of Business Administration
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to work under pressure in a rapidly changing environment in order to meet deadlines

Education:

• Bachelor's degree/University degree or equivalent experience

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Responsibilities

• You're the brains behind our work.
• You’re ready to bring your knowledge from the classroom to the boardroom and Citi wants to help you get there. Whether it’s honing your skills or building your network, we know that success can’t come without growth.
• Our Winter Internship programme is a 3-week paid vacation internship programme commencing on the 27th June till 15th July 2022 for undergraduate university students. The three week programme offers in-office and virtual (dependent on COVID regulations at the time) work experience in our Investment and Corporate Banking business areas.

Your time here will look something like this...

• Hands on work experience as a member of either the Corporate or the Investment Banking business unit
• Get a solid understanding of the broad range of financial services and products Citi provides
• Learn to build financial models and develop corporate finance solutions for our clients - we strive to create the best outcomes for our clients with financial ingenuity that simple, creative and responsible solutions
• Conduct research and analyze industry trends to support our bespoke advice and superior value proposition
• Participate in client development - Citi aims to be the best banking partner for our clients by delivering differentiated client experiences and maintaining a reputation of excellence and integrity

We provide you with the knowledge and skills you need to succeed.

• Whether you’ve got prior financial industry experience or not, this 3-week internship provides an opportunity to work for one of the world’s largest financial services organisations. If your internship is successful, you could be considered for one of Citi’s full-time graduate or analyst programmes. These uniquely designed full-time programmes place university graduates in specific functional teams within the bank. Our full-time programmes start with extensive classroom training and also the opportunity to complete globally recognised qualifications.

We want to hear from you if...

• We look for highly motivated candidates with a strong work ethic, a positive and proactive mindset, and a firm desire to learn and succeed
• A keen interest in financial markets and current affairs is critical
• We value diverse thinking and encourage students from all degree disciplines to consider our opportunities.
• Studies in Finance, Accounting, Economics, Mathematics, Actuarial Science, Engineering and Information Technology subjects are beneficial but not essential
• A strong academic record at both Matric and university level is important
• Applicants to attached their CV, Cover Letter, Update Academic History and ID Copy

Who we think will be a great fit...

• Extensive work experience is not a requirement, but dedication to learning and a true passion for the business are vital. We’ll be looking for the following:
• Desire to develop a deep understanding of the financial markets and banking industry
• Analytical and quantitative skills
• Strong communication, planning and organizational skills
• Knowledge of the global or domestic business landscape
• A strong desire to learn and success in team environments
• Commitment to personal growth and career development

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Responsibilities

• You're the brains behind our work.
• You’re ready to bring your knowledge from the classroom to the boardroom, and Citi wants to help you get there. Whether it’s honing your skills or building your network, we know that success can’t come without growth. Our programs equip you with the knowledge and training you need to play a valuable role on your team, and establish a long-term career here. At Citi, we value internal mobility, and career growth is not a question of if, but when. Citi Africa is looking for Graduates to join our yearlong Learnership Programme in South Africa. The yearlong programme provides exposure and practical work experience to newly qualified university graduates across various Citi businesses. Graduates are allowed to apply to permanent positions in the year and are also sponsored a post graduate qualification during their year of work, relevant to their area of work.

Your time here will look something like this...

• Your time here will look something like this: As a Graduate you will interview by our senior traders and be placed in our Institutional Trading business area - and at 6 months, you will have the option of rotating to another business:
• Operations and Technology
• Finance
• Treasury and Trade Solutions
• Risk
• Banking
• Markets
• Human Resources

We provide you with the knowledge and skills you need to succeed.

• We’re committed to teaching you the ropes. The Learnership Programme trains and grows key players in today’s changing economic environment, and will equip you with the knowledge and training you need to make an impact in the African economy.

We want to hear from you if...

• You have obtained your undergraduate with a GPA 65% & above or Master’s degree in any discipline
• Completed or in progress of completing your SAIFM exams (preferred, but not required)
• You have a maximum of 1 years of work experience
• You have strong leadership, teamwork, and communication skills
• Attach your most updated CV, ID and academic transcripts when applying

Who we think will be a great fit...

Extensive work experience is not a requirement, but dedication to learning and a true passion for the business are vital. As industries all over the globe continue to restructure and grow, we are hiring professionals who have a global perspective on the future of banking, and want to make an impact on the corporate level. We value diversity and so do you. We’ll also be looking for the following:

• Commitment to personal growth and career development, a strong desire to learn, and success in team environments
• Knowledge of the global or domestic business landscape (preferred, but not required)
• Strong communication, planning, and organizational skills
• Analytical and quantitative skills
• Desire to develop a deep understanding of the financial/trade industry
• Unquestioned commitment to integrity and ethical decision-making.

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Responsibilities

• You're the brains behind our work.
• You’re ready to bring your knowledge from the classroom to the boardroom, and Citi wants to help you get there. Whether it’s honing your skills or building your network, we know that success can’t come without growth. Our programs equip you with the knowledge and training you need to play a valuable role on your team, and establish a long-term career here. At Citi, we value internal mobility, and career growth is not a question of if, but when. Citi Africa is looking for Graduates to join our yearlong Learnership Programme in South Africa. The yearlong programme provides exposure and practical work experience to newly qualified university graduates across various Citi businesses. Graduates are allowed to apply to permanent positions in the year and are also sponsored a post graduate qualification during their year of work, relevant to their area of work.

Your time here will look something like this...
As a Graduate you will go through a lengthy interview process and if successful will be placed in the Investment Banking team:

We provide you with the knowledge and skills you need to succeed.

• We’re committed to teaching you the ropes. The Learnership Programme trains and grows key players in today’s changing economic environment, and will equip you with the knowledge and training you need to make an impact in the African & Global economy.

We want to hear from you if...

• You have obtained your undergraduate with a GPA 65% & above or Master’s degree in any discipline
• Acceptable to have a maximum of 1 years of work experience but not required
• You have strong leadership, teamwork, and communication skills
• Attach your most updated CV, cover letter, full academic transcripts & ID when applying

Who we think will be a great fit...

Extensive work experience is not a requirement, but dedication to learning and a true passion for the business are vital. As industries all over the globe continue to restructure and grow, we are hiring professionals who have a global perspective on the future of banking, and want to make an impact on the corporate level. We value diversity and so do you. We’ll also be looking for the following:

• Commitment to personal growth and career development, a strong desire to learn, and success in team environments
• Knowledge of the global or domestic business landscape (preferred, but not required)
• Strong communication, planning, and organizational skills
• Analytical and quantitative skills
• Desire to develop a deep understanding of the financial/trade industry
• Unquestioned commitment to integrity and ethical decision-making.

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Job Purpose:

• Create and execute the TTS strategy for the Public Sector in SSA.
• The digital policy reforms, infrastructure visions and wider emphasis on citizenship engagement, has proven there is a tremendous opportunity to grow the Public Sector business in SSA.  
• Citi is looking for a highly motivated individual responsible for leading the regional TTS Public Sector sales growth strategy, origination focus and advisory across Sub-Saharan Africa.
• Working with TTS Global/Regional TTS Solution Sales Specials and Product Sales consultants, the TTS Public Sector sales head position will drive revenue realisation, retention, cross sell expansion and attrition management.
• Responsible for driving deals through completion to ensure ramp-up of new revenue expected, retention of existing revenue and to manage, report and execute-on any further attrition across the PS client portfolio.   
• Act as the client advocate in managing the Citi network countries to ensure best-practice sharing, client satisfaction and wider product relevance and commercialisation against specific and growing trends of the PS. 

Key Responsibilities:

Drive Revenue Realisation through Cross Sell and partnership with TTS Business Units.

• Utilising the agreed TTS scorecard goals, establish monthly origination, wins, pipeline, and revenue growth KPI’s across SSA against the agreed target market coverage names.  
• Create account plans against Citi’s 11 SSA markets detailing wallet sizing opportunity, revenue ramp-up analysis, revenue attrition forecasts, and a calling plan together with relationship teams and local CCO-level contacts.
• Ensure consistent, professional delivery of all TTS sales management disciplines including: call reports, lead generation, pipeline management, implementation acceleration, plus TTS relationship reviews. 
• Develop deep understanding of Public Sector specific segments (Central Banks, Ministry of Finance, etc) in each country, leading to a robust grasp on the competitive environment.
• Improve SSA’s specific marketing material for Public Sector clients, leveraging regional industry themes, landscape regulatory changes, solution packages used elsewhere as best-practice and wider advisory.
• Showcase monthly revenue analysis, preparing summaries and forecasts communicating findings to TTS Sector Heads, Relationship Management teams and relevant TTS partners.

Generate Citi’s response to the changing expectations and priorities of Governments.

• Ensure alignment, understanding and wider response commercialisation to the changing priorities of Governments across SSA including, but not limited to, the following:
• ICT Investment – assist with information access, data monitoring, visibility, cyber protection.
• Digital Policy Adoption – automation, reconciliation, real-time connectivity, and infrastructure upgrades.
• Increased Accountability – financial integration, corporate best-practice share, treasury future-proofing.
• Digital Identification – collaborate with global Citi teams leveraging best-practice from other regions.
• Deepen Citizen Engagement – link TTS-tools to citizen service scalability, regulations for a digital economy
• Diversify revenue income – new stream exploration, new markets (AFCFTA), and easier tax payments.
• Regulatory advancements – sharing insight, regulatory reform, socialise key decision effectiveness.
• Procurement priorities – maximise new objectives with supplier management, for supply-chain finance opp’s
• Utilise Capacity Building (Training, Cyber Resilience) and Consultation (Best Practices, Innovation) as a tool for origination through market-sharing insight (events, webinars).
• Ability to connect and align Governments with different ecosystems, socialise Citi’s last mile payments and collections strategy and access alternate networks.
• Concentrate on Current and Evolving Sub-Sectors of the Government
• Aligning to Citi’s target market criteria, develop a strategic approach concentrating on the following:

1. Ministries, SOE and Govt Agencies  
2. Pension Funds
3. Infrastructure / Govt Intervention
4. Central Treasury Departments
5. Development Banks
6. Revenue Collection Agencies

• Central Bank coverage will continue under Citi’s Financial Institution (FI) division and the Donor / Non-Profit coverage will continue under the Citi Global Subsidiaries Group division.
• Create more alignment to limited interaction with local governments – especially Pension Funds – where specific countries have not been able to show significant growth.
• Develop new digital-impact strategy against developing themes:
• Digital Reform – help to address the legal, policy and regulatory bottlenecks limiting the development of the digital economy and economic value.  Create value through understanding and advisory best- - - -practice.
• Digital Investment – explore the TTS role in wider Smart-strategies, align on all Government Visions and Digital Policies, alignment on Government-to-citizen engagement, and integrate with Cyber Security concerns.
• Digital Collaboration – assist with Private Sector partnerships and idea exploration, utilize the Citi network with Development Agencies, push to liaise better with the U.S. agencies investing and collaborating across SSA.
• Stronger alignment to Citi’s Innovation-Focus (including Innovation Labs) through network alignment, best-practice sharing, product deep-dive reviews and investment opportunities.
• Focus on emerging ESG-related themes with Governments and impact-investing, align on core strategies for inclusive finance and collaborate with relevant agencies to explore where TTS can be more participatory.
• Drive the Service Quality Process at the client level
• Be the client advocate to ensure client issues are addressed promptly working with partners in client delivery and operations and utilise client forums such as Client-at-Risk and Deal-at-Risk to facilitate resolution where necessary.
• Be responsible for driving superior TTS client satisfaction, providing client feedback on product, process and service needs to the wider TTS partnership tracking accountability and change where needed.
• Take ownership, lead and track specific customer issues/problems including pricing and billing issues and work with the customer and internal departments until issues are resolved.
• Responsible for driving quality, compliant presentations and RFP-responses across PS SSA

Skills

• 10+ years of African Government or Government-related experience, advisory or collaboration.
• Experience preference with Ministry of Finance and Treasury departments.
• Must have strategic transformation and planning experience, preferably with digital policy development.
• Familiarity with Public Sector organisational construct, engagement and landscape in SSA.
• Experience with a geographically dispersed and complex matrix organisation.  
• Proven experience in delivering results and meeting/exceeding sales targets.
• Risk assessment/credit experience (preferred) and analysis of product metrics and balance sheets is positive.
• Proven interaction / credibility with seniors within organisation (e.g. Govt Officials, CFO, Directors).
• Experience with presentation standards, RFP-responses, proposals, persuasive marketing.

Competencies

• English and French fluency preferred
• Public speaking and persuasive writing to multiple people / groups is required.
• Knows how to “leverage the network” and interact professionally with colleagues from all divisions.  
• Strong and demonstrated, communication, influence and negotiation skills.
• Knowledge of cash management and trade products (vanilla/complex);
• “Can do” attitude, dynamic, high energy levels with strong initiative.
• Committed, trusted team player with the ability to interact with Relationship Managers, Unit Heads, Operational hubs, Credit Chain, EMEA coverage/sales teams.
• Self-starter, Adaptable, Team player.
• Proven ability to deliver and exceed on stretch goals.
• Multi-cultural exposure.
• Motivating team members.
• Knows how to leverage a global organisation

Qualifications

• Minimum - University Degree;
• Treasury certifications preferable;
• Graduate or post graduate studies in public policy / development