Career Opportunities at Maersk Line

KEY RESPONSIBILITIES:

• Procurement Business Partner: Act as the primary procurement business partner to the SAI Product (P&L) and Delivery (Operational) Heads of Fulfilled by Maersk, sourcing cost effective, compliant, quality procurement solutions
• Day to Day Procurement Activities & New Capability Development: Every dollar spent, is a dollar spent professionally – together with your team, manage day to day procurement activities including, supplier identification, go-to-market execution and analysis, negotiations, supplier selection and contracting in the following categories: (1) Third party warehousing & cold storage, (2) Industrial real estate for self-managed sites, (3) Opex and Capex items required to operationalise self-managed sites incl. material handling equipment, racking & mezzanines, third party labour, security services, facility management services, consumables, etc., (4) Middle and final mile distribution services, (5) Container depots & related services
• Procurement Category Strategy: Refine the Fulfilled by Maersk (Warehousing, Distribution, Cold Storage & Container Depot) category strategies, guided by the overall Product strategy and informed by market intelligence, spend & supplier analysis and cost saving opportunities
• Customer Tenders: Support Product and Sales with he required input to submit customer tenders timeously
• Global Processes & Teams: Performing your responsibilities utilising global procurement processes and tools, global category management teams, and contract management frameworks to ensure cost leadership, compliance and best in class supplier performance
• Travel: Within the SAI area self-managed site(s) and supplier locations as per business requirements

WHO WE ARE LOOKING FOR:

Someone with:

• Bachelor or Master’s degree in Supply Chain, Logistics, Engineering, Business Administration or related areas
• Minimum 7 years of industry and procurement experience
• In-depth understanding of best-in-class procurement practices in Warehousing and Distribution
• Outstanding professional performance
• Experience in team & project management to driving end-to-end sourcing projects and cost reduction initiatives
• Strong communication, planning and prioritizing skills to manage work activities efficiently in order to meet deadlines and high-level goals in a complex, fast-paced, high pressure environment
• Solving problems in a structured and analytical manner
• General understanding of finance and accounting principles, and the ability to interpret financial data and apply to decision making
• We are looking for a results-driven individual with a positive,

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Key responsibilities

You will take the lead on the delivery of FLPO Rewards projects and initiatives to ensure our Rewards tools are used to create positive business outcomes and people impact.

Specifically, you will lead the Rewards aspects of the Front-Line organization, including:

• Source credible market data in order to develop recommendations based on strong statistical evidence.
• Support the Annual Salary Review (ASR) for FLPO organization (both office based and frontline)
• Support annual One Maersk Bonus Plan payout for FLPO organization (both office based and frontline)
• Manage existing variable pay  / incentive plans.
• Support implementation of new location-based incentive plans
• Support as needed business deals involving takeover of employees from customers (e.g. due diligence & integration)
• Onboard and build Rewards capabilities in the FLPO People organization.
• Partner and collaborate with key stakeholders in Global / Regional Rewards teams, EEO, Legal, Finance, Tax, M&A teams and external consultants.

Who we are looking for

As for the skillset and experience, we are looking for:

• Strong Rewards experience (8 - 12 years) in IMEA
• Actual experience with Front Line compensation & benefits topics / projects (at least 5 years)
• Experience working in a unionized environment.
• Project management experience
• Experience of implementing or using a leading global HR system with advanced compensation and benefits modules (Workday experience would be beneficial but not essential)
• Experience in large international organizations and ability to navigate complex stakeholder matrix.
• Ability to effectively engage and mobilize diverse local HR stakeholders.
• A proactive, ‘let’s get it done’ attitude geared towards continuous improvement.
• Flexibility and adaptability to operate in a fast-paced environment, taking ownership and setting directions with minimal guidance.
• Resilience: the change process, is anything but straightforward; accepting uncertainty and bouncing back from setbacks while keeping your enthusiasm is a tall order, but we need it
• Collaborative working style, fostering cooperation and teamwork to find solutions.
• Highly analytical approach with a strong eye for detail 
• Structured working style and focus on delivering results as per agreed timescales and scope.
• Fluency in English 

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KEY RESPONSIBILITIES:

Drive Sales Operations principles and adoption across the Area:

• Ensure standard process and system adoption
• Drive adherence to sales minimum standards by direct intervention
• Drive the usage of standard data and reports in the MOS and ensure discussions focusing on driving sales effectiveness & intensity
• Coordinate training delivery for the organization together with the Global Sales Academy
• Drive the Sales Incentive Plan ensuring that we administrate and run the plan timely and to a high standard

Drive Sales Productivity:

• Lead the Customer Success teams and drive standardization across all Sales process
• Proactively identify opportunities for sales process improvement. Assist Sales Management to understand process bottlenecks and opportunities for productivity gain (e.g., online conversion of customers, offshoring)
• Serve as the liaison point with the GSC to ensure that GSC support is leveraged optimally and that processes are delivered at the right quality
• Implement and maintain an effective coaching framework
• Support Sales Channel reviews, portfolio designs and the equitable assignment of sales force targets
• Increased presence of Sales & Pipeline analytics to drive business decisions
• Drive contract fulfillment across modes of transport by direct intervention
• Drive quarters Ocean Sign Up targets
• Track performance against Area Sales Targets (Vertical, IS & DTS Team Specific)

Drive Sales Transformation:

• Work as a change agent on transformation and other global projects

You will be accountable for:

• Pipeline hygiene
• Sales productivity & performance
• Sales processes & Improvements
• Data analytics
• Capability building
• Sales understanding of key programs
• Complex tender management completion

WHO WE ARE LOOKING FOR:

• Minimum 5 years of relevant experience in Sales process or commercial function
• Strong Sales process and finance business partnering understanding
• Team development
• Be the strategic arm of the ASM in terms of operating the commercial team
• Demonstrated proficiency in using data to drive business results & Sales Effectiveness
• Analytical, strong sense of urgency and drive to deliver quality in your work
• Advanced stakeholder management skills
• Proven ability to work as a change agent and challenge the status quo
• Ability to influence without authority in a global organization
• Proactivity: Suggest solutions and process improvements
• Team player: Team work across functions and geographies
• Problem-solving mindset
• Advance Microsoft skills, Excel, PPT, PowerBI
• Advanced presentation skills
• Effective communicator

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KEY RESPONSIBILITIES:

• Manage customer issues and engage relevant stakeholders as required to facilitate timely and effective solutions
• Effective handling of escalated situations and complaints across several communication channels
• Work with our extended Customer Experience team and ensure the smooth execution of the end-to-end shipment lifecycle and high-quality service levels for our customer
• Deliver proactive customer service - track shipments and notify customers of relevant deviations from the schedule, including potential solutions or alternatives
• Constantly seek ways to improve our service and customer experience
• Act as a primary contact for customers, you will actively build strong relationships and gain an understanding of their business, service needs and drivers
• Use your relationship building skills and fantastic customer service to increase revenue, by growing our customers’ business and promoting added value services

WHO WE ARE LOOKING FOR:

• Minimum 2 years’ experience in CX and logistics
• Good Knowledge of MS Package
• Good knowledge of Supply Chain
• English Fluency is a must
• Strong customer service background, with proven success in a similar role
• Ability to use rigorous logic and methods to solve difficult problems with effective solutions
• A flair for learning quickly when facing new problems, enjoys the challenge of unfamiliar tasks and is comfortable with managing multiple systems
• Motivation for achieving results, and accustomed to high performance KPIs
• Strong commercial awareness
• Excellent communicator (on the phone, face to face, and written) who relates well to all kinds of people
• Ability to build rapport and use diplomacy and tact to defuse high tension situations comfortably
• Not rigid in approach; comfortable in a changing environment, flexible and open to new ways of working
• High sense of responsibility; committed to continual personal development.
• Accurate and timely reporting