Careers at Discovery Limited

Key Purpose

• To deliver world class service to all Inhouse scheme stakeholders (Members, Providers, Employer groups, Hospitals, and Brokers) by supporting and fully resolving their queries through various servicing channels, primarily over the telephone.
• To effectively manage the risk of benefit authorisations (funding from risk) by using your clinical knowledge and integrating this with your understanding of the benefits of the scheme and ensuring accurate information regarding funding

Key outputs

The successful applicant will be responsible for but not limited to the following job functions:

• Confirming Inhouse scheme benefits according to set protocols and funding rules
• Accurately obtaining and capturing information to confirm correct Inhouse scheme funding
• Servicing all Inhouse scheme  stakeholders telephonically and via other servicing channels until the query has been resolved
• Servicing Inhouse scheme
•  stakeholders in a customer centric way to ensure that we live by our service principles
• Keeping up to date with product changes and benefits to ensure that all  stakeholders are accurately serviced
• Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood
• Achieving and exceeding key performance metrics relating to service delivery
• Keeping abreast of continuous process, product updates and digital tools
• Dealing with multiple interactions
• Consistently utilizing all servicing tools available
• Ensuring excellent quality service to all callers
• Identifying and reporting back on issues identified with systems
• Maintaining the brand as set out by the various schemes
• Routing all enquiries to correct departments, where applicable
• Assisting with CRM queries daily
• Must be willing to work overtime where necessary
• Attend additional training outside of working hours including weekends

Competencies and Skills

Behavioural Competencies

• Following instruction and procedures (Self-development)
• Analysing (Managing Complexity)
• Learning and Researching (Nimble Learning)
• Presenting and communicating information (Communicating effectively)
• Delivering results and meeting customer expectations (Customer focus)
• Deciding and initiating action (Decision Quality)
• Working with people (Collaborating)
• Writing and reporting (Communicating effectively)
• Clinical Knowledge
• Adapting and responding to change
• Persuading and influencing
• Adhering to principles and values
• Achieving personal work goals and setbacks
• Resolution driven

Knowledge

• Anatomy and Physiology

Skills

• Time Management
• Verbal and written communication
• Computer Literate with MS Office and Outlook skills

Personal Attribute and Skills:

• Customer Centric
• Knowledge of Anatomy and Physiology
• Time Management
• Living Discovery Values
• Discovery person traits
• Empathetic
• Resilience

Education and Experience

Education:

• Matric
• South African accredited Clinical Qualification- HR to provide minimum requirement

Experience

• At least 6 months working experience in a customer services or clinical environment

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KEY PURPOSE

• The vacancy is for an Instructional Design role within the Discovery Institute of Training. The role requires the Instructional Designer to develop training solutions and material for the Discovery Life portfolio, according to high quality standards. The role will also involve constant evaluation of the training cycle and regular updating of material.  

KEY OUTPUTS

• All work must be done accurately, comprehensively and in-line with set quality standards. 
• Effectively follow the 6Ds methodology to develop all learning solutions.
• Consult with stakeholders across all relevant business areas to identify and address L&D needs.
• Gather information about Discovery Life in relation to key needs and requirements of the area.
• Develop comprehensive curriculum to cater for the needs of specific areas.
• Design and develop training material and assessments for in-person and virtual training workshops and induction programmes, in line with the curriculum to ensure that learning outcomes are matched.
• Develop storyboards (only) for digital training material, which could include online courses, videos, podcasts, infographics and animations. 

Note: The Instructional Designer will not be responsible for any development of digital material as this function is fulfilled by the Multimedia design team.

• Consult with business areas to agree on reasonable and achievable deadlines.
• Train and provide guidance to the facilitators to ensure that learning outcomes are achieved through effective presentation of material.
• Maintain material and ensuring best practice guidelines are followed across the areas.
• Continuous evaluation of both facilitators and the effectiveness of training material.
• Ability to develop material based on technical product information and specifications.
• Manage projects within the portfolio, ID team, or department. This includes proactive communication, updates, and timelines.
• Apply planning and project management skills, as well as the use of project management tools.
• Set strategic portfolio goals and plan and manage new initiatives for the portfolio.
• Build and manage relationships with internal and external stakeholders.
• Analyse data to identify engagement trends, make impactful recommendations, and suggest solutions.
• Use approved AI technology effectively to enhance ID processes and develop deliverables.

COMPETENCIES

• Creative and innovative
• Extensive experience in the application of the 6Ds methodology
• Very good command of English language 
• Demonstrate strong instructional writing skills
• Attention to detail
• Communicate effectively with diverse personalities
• Delivering results and meeting customer expectations
• Coping with pressure and setbacks
• Adapting and responding to change
• Relating and networking
• Applying expertise and technology
• Leadership skills.

Experience 

• Working experience of at least 2 - 3 years in a similar role is required. 

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Key Purpose

• The Engine of User Success and Technical Resilience. This role ensures the OneStream platform operates flawlessly for end users while building internal technical capability across the Finance community. You own the "last mile" of systems value - translating stable infrastructure into productive users through rapid troubleshooting, proactive enablement, and self-service empowerment. You prevent "shelfware" and drive adoption velocity.

Key Responsibilities

Technical User Support

• Own tier-2/tier-3 support operations: incident management, root cause analysis, and resolution for OneStream functional and technical issues

Troubleshooting Excellence

• Establish diagnostic protocols and knowledge bases; ensure 90%+ first-contact resolution for common issues; escalate structural problems to Profile 1 (Governance) or Profile 4 (Architecture)

User Enablement & Training

• Design and deliver role-based training curricula; build self-service resources (videos, playbooks, FAQs); certify "power users" in Business Units

Technical Capability Building

• Upskill Finance users from "button-pushers" to self-sufficient analysts; reduce dependency on COE for routine tasks

Adoption & Health Metrics

• Track user engagement, feature utilization, and support ticket patterns; intervene proactively when adoption stalls

Release Readiness

• Ensure user impact assessment, training, and support prep for all OneStream releases and enhancements

Feedback Loop

• Channel user pain points and enhancement requests to Profile 2 (Business Partner) for prioritization

Qualifications and Experience

• 5+ years in Finance Systems support, EPM platform administration, or technical training roles 
• 4+ years hands-on OneStream administration (certifications: OneStream Administrator, Solution Lead, or Specialist tracks)
• Track record scaling support operations from reactive firefighting to proactive enablement
• Experience in high-volume, complex environments (multi-entity, global time zones)

Technical Competencies:

• Deep OneStream troubleshooting: dimensions, business rules, workflows, integrations, reporting
• SQL and data diagnostics for root cause analysis
• Learning management systems and technical documentation platforms
• ITSM tools (ServiceNow, Jira, or equivalent) for incident and problem management
• Basic understanding of finance processes (close, consolidation, planning) to contextualize user issues

Leadership Attributes

• Service Obsessed: You measure success by user productivity, not ticket closure
• Patient Teacher: You enjoy translating complexity into clarity; no question is "too basic"
• Diagnostic Rigor: You don't just fix symptoms—you trace root causes and prevent recurrence
• Scale Minded: You build systems (knowledge bases, automation, communities) that reduce manual effort over time
   

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Key Purpose of the role

• The Executive Assistant to the CEO of the Discovery Corporate & Employee Benefits business plays a critical strategic role in enabling the effectiveness of the CEO Office. The Executive Assistant will work closely with the CEO and the Executive Team to deliver enterprise‑wide priorities and drive key strategic programmes and initiatives to advance the mandate and ambition of the Corporate and Employee Benefits business. This role is renowned for providing a unique opportunity for potential senior talent looking for experience in executive decision‑making and to accelerate their professional growth through working with Discovery’s most senior leaders. This role is designed for a high‑potential, forward‑thinking senior professional with business experience and who is proactive, entrepreneurial, able to navigate the complexity of the CEO office and can bring complex strategic initiatives to execution.

Areas of responsibility may include but not limited to
The successful applicant will be responsible for but not limited to the following job functions:

• Work with the CEO to develop the strategy and manage the strategic planning cycle for the Corporate and Employee Benefits business; thereafter driving the execution of the strategic priorities and key initiatives
• Co-ordinate the Corporate and Employee Benefits Executive Committee (CEB Exco) identifying and overseeing cross functional priorities for the Exco
• Collate, analyse and synthesise information to provide insights that inform executive decision‑making
• Detailed research and analysis to provide substance to the ideas and direction of the executive team
• Enable, coordinate and operationalise strategic initiatives across executive and senior management teams
• Prepare high‑quality submissions, reports, presentations and briefing materials for executive meetings and governance forums
• Compilation of presentations and speeches for delivery by the CEO to both internal and external audiences.
• Coordinate and drive preparation for Board, EXCO and other governance structures
• Engage with internal and external stakeholders on behalf of the CEO where required
• Provide high‑level executive, administrative and advisory support to the CEO in the execution of her responsibilities
• Ownership and project management of strategic initiatives
• Management of business reporting and compliance for the business to internal and external stakeholders
• Collaborate closely with the Social Media team to bring awareness and visibility to the work being executed
• Input into operational design and process efficiencies

Personal Attributes and Skills

Discovery’s Executive Associates must be exceptional. They must demonstrate:

• Exceptional analytical, problem solving and research skills
• An ability to deal with complex issues as well as migrate between detail and high-level requirements.
• Be a strategic thinker
• Creative thinking and the ability to operationalise innovation.
• Drive and commitment to exceed expectations.
• Experience in tracking and accelerating a suite of business projects in a structured fashion
• Reliability and dependability – can be counted on
• Ability to influence and negotiate with impact across divisions and teams at all levels, and with external parties.
• A thorough understanding of business dynamics and strategic challenges
• Sophisticated written and verbal communication skills for executive-level internal and external delivery
• A passion for personal development and growth with high learning potential
• Commitment to excellence
• An ability to deal with ambiguity, sense making and navigating change

Education and Experience

• Relevant degree/s at post graduate level or higher, with a strong analytical or business focus
• Senior level consulting experience, within a top tier consulting firm or in the financial services industry
• Minimum 5 years’ experience in Consulting or Financial Services industry
• Minimum 5 years’ business experience preferably in a leadership role
• A proven excellent track record of delivery of projects, initiatives, strategic mandates of significant value and business impact
• Extensive business and/or technical experience with a proven track record of innovation, entrepreneurship, delivery and performance

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Job Purpose

• The ideal candidate will have strong hands-on experience with Calypso architecture, APIs, and Java development, along with a solid understanding of front-to-back trade flows across multiple asset classes. Also to translate business requirements into basic technical designs adhering to Discovery Bank Architecture standards.
• Develop software solutions by studying information needs, conferring with business/users, studying systems flow, data usage and work processes, investigating problem areas and following the best practices in all the aspects of software development lifecycle.
• Documents and demonstrate solutions by developing technical and functional documents, facilitating internal peer reviews to accomplish high quality of deliverables.
• Develop and maintain Calypso Workflows, Scheduled Tasks, and Messaging Components. 

Key Outcomes may include but are not limited to:

• Ensures that the application performs the functions as required by business.
• Ensures that the applications are maintainable and consider reuse, configurability, data footprints, processing speed, volumes and any other applicable non-functional requirements.
• Releases source code with zero defects.
• Leads and mentor’s junior developers during the code review process to ensure adherence to coding standards and best practices.
• Provides technical support, resolves production queries, and conducts root cause analysis.
• Participates in Business Requirement Joint Application Development (JAD) sessions.
• Analyze business requirements and clarify any unknowns with the Business Analyst or Business User.
• Formulates technical solutions and review them with the development team.
• Produces Technical Design documents using the standard template and in accordance with Discovery Bank standards.
• Set up Technical Analysis JAD sessions with all stakeholders to ensure alignment with business requirements.
• Implements Technical Specifications within the systems framework.
• Produces source code by applying technical standards and referencing existing components.
• Participates in the process of reviewing code for consistent application of standards, logic, and effective use of libraries and reusable aspects of the application.
• Responds to incidents escalated by the Incidents team

Education and Experience:

• BSc Computer Science/Information Systems degree or other relevant degree from a recognised tertiary institution
• Formal Java qualification
• At least 6+ years of hands-on experience in Calypso development, including customization, extension, and implementation
• Expertise in the Calypso platform (e.g., versions 16+) including configuration and development.
• Experience working with the Calypso API for integration, customization, Calypso reporting modules and risk management tools.
• Proficiency in writing SQL queries to interact with Calypso database tables is mandatory.
• Understanding of back-office processes like SWIFT messages, Settlements, CREs, Accounting etc
• At least 6 years’ experience in source code development.
• At least 4 years’ experience in backend Java development
• Experience working with large data volumes
• Experience working in transactional systems

Technical skills or knowledge:

• Knowledge of SDLC, Unit Testing, Database structures, Technical Change Control
• Good understanding of Front-to-Back trade workflows in Calypso.
• Understanding of P&L, accounting setup, curves, and market data configuration.
• Strong knowledge of Fixed Income, FX, Interest Rate, and Credit Derivatives.
• Knowledge of Back Office operations – static data, transfers, settlements, and position configuration.

Technical Stack

• Java 8 / 11
• Spring
• Spring Boot
• Spring Web MVC (REST)
• Spring Expression Language (SpEL)
• Spring JMS
• Spring Kafka
• MyBatis
• HANA (ANSI SQL)
• JSON / Jackson
• XML / JAXB
• JUnit /Mockito
• Swagger
• Docker
• Openshift
• Jenkins
• Maven
• Git / Bitbucket
• IBM MQ
• Linux / Windows
• Ability to do Business Writing, Software development within SDLC, Data modelling and UML Design abilities

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Key Purpose

• The Travel Insurance Manager is the primary point of contact for Discovery Travel Insurance’s major accounts,  Independent Brokers, Binders and Supporting Tied Agent (Retail Distribution). The role co‑owns the performance, optimisation, retention and profitability of key partnerships, ensuring delivery of mutually beneficial outcomes. The Travel Insurance Manager will drive coordinated growth strategies and ensures account activities align to Discovery’s operating model, compliance standards and commercial objectives.

Areas of responsibility may include but are not limited to

Leisure Travel: 60% allocation of time

• Manage DTI key accounts/distributors to deliver agreed KPIs including premium growth, profitability, and service performance.
• Influence product roadmaps in collaboration with peers, ensuring partner requirements are delivered within timelines.
• Optimise accounts using growth levers to improve client experience, revenue, conversion, and retention.
• Identify and implement new business, corrective actions and ancillary revenue opportunities with existing accounts/distributors.
• Develop and refine partnership management strategies to ensure long‑term sustainability.
• Driving the renewal process in collaboration with the stakeholders ensuring that the business retained meets the targeted Loss Ratio and other key metrics

Corporate & Individual Travel: 30% allocation of time

• Driving broker and binder relationships to drive incremental premium growth
• Support new business development within underwriting appetite.
• With the business stakeholders (Underwriting and Operations) respond to quote requests and assist with new business onboarding. 
• Ensure accounts are renewed timeously in collaboration with DTI Underwriting.
• Fielding and addressing broker and policyholder questions ensuring that they are adequality resolved
• Conduct training with brokers and policyholders 

General: 10% allocation of time

• Engaging the respective compliance and risk teams to ensure processes and policies are in line with current legislation
• Prepare and coordinate the completion of various data and analytics reports and presentations
• Assist with month end reporting and submissions/bookings
• Keep abreast of market information and industry changes

Knowledge and Skills

• Account management
• Travel insurance, ancillary revenue, partnership models
• Short Term Insurance understanding
• Microsoft 365
• Analytical and attentive to detail
• Resilient, with an ability to work under pressure and adapt to change (important to be able to retain perspective and not take things personally)
• Good team player
• Results and deadline-driven
• Quick learner

Education and Experience

Education:

• Matric (Essential)
• FAIS Compliant
• RE5
• Continuous Professional Development (CPD)
• Microsoft 365 – suite of products

 Minimum Experience: 

• Technical knowledge and understanding of short-term insurance
• 4 – 6 years’ experience working within the travel insurance industry

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Key Purpose

• The iOS developer will work on the Discovery application together with Product Owners from various business units, Business Analysts, UX/UI designers & Content Teams, System Architect, and managers to understand the overall business need and the requirements, design the system solution using various approaches and technologies, implement the designed solution in the system with high quality source code and technically support and maintain the deployed applications on dev, test and production environments.
• The IOS developers will support the projects throughout the project lifecycle, including requirements, design, implementation, release, and post release support.

Areas of responsibility but not limited to:

• The system development life cycle and can explain the developer’s role in each stage
• The defined system development tools, processes and workflows
• The distinction between business, functional and non-functional requirements and how to implement them
• The importance of delivering high quality source code and how to achieve it
• The technologies used and the systems components structure
• The domain and business terminologies and link them back to system implementations

The Senior iOS developer should be able to demonstrate that they can:

• Develop, test, and maintain the deployed application software with high quality
• Collaborate with product managers and designers to ensure a successful, high-quality product and great user experience
• Analyse, maintain and enhance existing application and troubleshoot issues with efficiency.
• Perform accurate development estimation
• Produce technical specifications and designs. Participate in new business development through ideation, prototype development, and project estimates
• Research new techniques, tools, and best practices and share that knowledge with the team and community
• Assist with quality assurance and provide comments 

Competencies

• Excellent written and oral communication skills (English)
• Ability to work in a self-driven, complex environment with multiple and changing priorities
• Ability to focus on deadlines and deliverables
• Ability to think abstractly
• Ability and desire to quickly learn new technologies
• Clean code thinking
• Analytical and problem-solving skills
• Maintain high standards
• Self-starter who takes ownership, is accountable, and can work under minimum supervision

Technical Skills

• Project Management
• Business Writing Skills
• Presentation and Facilitation Skills
• Process Mapping
• Software testing pack design, functional testing

Methodologies

• Waterfall and Agile
• Knowledge of OO design principles and development patterns

Tools

• SoapUI (SOAP) / REST client (JSON)
• XCode
• Atlassian tool suite (Jira, Confluence)

Technologies

• iOS
• UML
• XML, JSON
• SOAP and REST Web Service Development

Other

• Software architecture
• JAD sessions
• Data modelling techniques

Education and Experience

Education:

• Matric (Essential)
• BSc Information Sciences or Diploma
• Software Engineering related degree/qualification (Advantageous)

Minimum Experience:              

• 4+ years’ experience developing iOS applications
• 2+ years’ user interface analyst experience
• Business experience and product knowledge (Advantageous)
• Experience in Objective-C is beneficial (Advantageous)

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Key Purpose

• A highly skilled Senior Data Scientist who will provide the technical expertise to develop and integrate natural language processing (NLP), advanced large language models (LLMs), voice and image models to deliver business value leveraging generative AI.  These innovative capabilities will enable unstructured autonomous decision-making processes, increase operational efficiency, and deliver personalized customer experiences.
• This Data Scientist needs to remain abreast of the latest AI models and be experienced enough to work independently in researching and selecting the most optimal model and implementing this successfully within the business context.

Areas of responsibility may include but are not limited to

• Project Delivery: By collaborating with contents specialists, data engineers and system architects, drive the deployment of solutions and delivery of projects from inception through to business adoption.
• Model Development and Integration: Deploy robust and scalable LLMs that are integrated into AI frameworks, enhancing natural language processing capabilities.
• Advanced Data Retrieval Integration: Incorporate techniques like Retrieval-Augmented Generation (RAG), vector databases, and semantic searches to improve precision and relevance in data extraction from large datasets.
• Automation Workflows: Design and implement automation workflows that improve speed and accuracy of processes, reducing manual intervention and operational costs.
• Performance Metrics and System Maintenance: Develop performance metrics to consistently evaluate the efficiency and accuracy of AI models. Actively monitor and maintain these systems to ensure they remain effective and adaptable.
• Regulatory Compliance: Ensure that all AI models and data handling practices comply with relevant laws and ethical guidelines, preparing documentation and reports as required for regulatory bodies.
• Experimentation: Prototype ML systems and AI concepts, particularly those using NLP and LLMs, and evaluate the effects of different models and techniques on AI performance.
• Future Trends and Industry Insights: Continuously monitor advancements in AI and LLM technologies and review relevant academic literature and industry releases to ensure our strategies and implementations align with the latest innovations and standards.

Knowledge and Skills

• SQL and working with databases.
• Python for data science and machine learning.
• Competent with TensorFlow, PyTorch, NLP and LLM packages – Advantageous
• Familiarity with Azure services – Advantageous

Education and Experience

Education:

• Matric (Essential)
• Bachelor's degree in Computer Science, Mathematics, Statistics, Data Science, Actuarial Science, Statistics, Operations Research, Industrial engineering, Applied Mathematics, or similar quantitative field.
• Honours or Master's Degree in relevant field. 

 Minimum Experience:             

• At least 5 years proven experience in a data science environment.
• Proven track record in implementing ML workflows at scale, particularly using LLMs.
• Proven track record in handling, analyzing, and extracting insights from large and complex datasets, particularly unstructured text data.
• Previous experience tuning open source and proprietary large language models – Advantageous
• Previous experience with Voice and Image models – Advantageous

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Key Purpose

• To effectively and efficiently manage and grow relationships between Discovery Life and all stakeholders –internal and external clients.  Ensure that quality service is delivered to stakeholders.

Areas of responsibility may include but not limited to

Innovation

• Catalyst for Innovation. Provides suggestions and recommendations to enhance current processes and systems functionality
• Resource Planning in TSC Team
• Testing of new systems functionality prior to implementation

Effective management of individual performance, Recruitment and Coaching

• Monitor team performance and activities to ensure smooth running of business processes and outputs thus adhering to service level agreements.
• Plan appropriately to ensure that operations is not disrupted in order to achieve an efficient team.
• Develop and empower employees in order to promote an environment of continuous learning and growth.
• All Client queries be dealt with either telephonically, email and any other forms of communication as set out by Management
• Dispensing of guidance and advice in terms of the FAIS Act and meeting all its requirements.
• Assist all clients to make informed choices through the presentation and communication of accurate and reliable product information within the ambit of Employee Benefits and the Employee Benefit offering i.e. contribution choices, investment choices, group risk benefits, etc.
• Identify and communicate any product offering that may enhance the current client portfolio.
• Keep up-to-date with all legislative changes.
• Meet all Fit and Proper requirements in terms of the FAIS Act.
• Ensure that all Service Level Agreements are adhered to.
• Maintain a superior level of service to all stakeholders
• Basic Administrative Tasks

Managing relationships External/Internal

• Manage the relationship with internal and external clients/brokers/other managers with respect to escalations, queries and complaints.
• Builds relationships with other areas/teams/leaders within and outside of Discovery Life

Process Awareness Sessions

• Ensure access to web training content.  Train Clients on how to benefit from our web offerings and functionality.
• Present and communicate root cause analysis trends picked up on from quality audits and analysis.
• Presenting of volumes and trends on all incoming calls
• Encourage self-service to members who come through the contact center, remind clients on how to benefit from our web offerings and functionality.

IQS Objectives and Error Trending

• Ensure that QA and Audit (internal/external) findings are resolved.
• Monitor and ensure adherence to agreed iQS objectives for the team/area
• Conduct effective root cause analysis for all errors, iQS breaches, QA and audit findings

Personal Attributes

• Excellent conceptual and technical ability
• Excellent communications, both written and verbal
• Comfortable presenting to external parties
• Accuracy (Advanced)
• Analytical (Advanced)
• Stakeholder management (Intermediate)
• Strong team player
• Action oriented and highly energetic individual
• Ability to work in a collaborative/problem solving environment.
• Ability to multitask.

Education and Experience

• Matric – Essential
• Minimum NQF level 6 qualification - Essential
• Relevant Industry Qualifications – Wealth Management, Introduction to Retirement Funds (Advantageous)
• 3 - 5 years’ experience and knowledge in Financial Services Industry (Essential), Group Life and/or Retirement Funds (Advantageous)
• A minimum of 3 years’ worth of experience, a customer services contact centre environment or in a similar role
• Previous leadership experience (Essential)
• Extensive knowledge and working experience on how to deal with and resolve escalations quickly
• Proficiency in MS Suite
   

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Key Purpose

• The digital product manager is responsible for maximising the value of the product and the work of the development team. This role has an extensive list of duties and responsibilities—even an entire mindset that drives different dimensions: technical, business and design. The digital product manager is responsible for tackling and solving difficult problems for customers and the business.

Areas of responsibility may include but not limited to:

• Collaborate with stakeholders across the Discovery Group, particularly product houses, businesses, distribution channels (intermediated and direct) and Actuarial Analytics, and Data Science to understand business needs and opportunities
• Translate business needs and opportunities that align with the Adviser 360 vision, strategy and roadmap as the custodian of the Distribution Technology stack.
• Collaborate with and provide guidance to a cross-functional team of architects, analysts and developers and ensure that delivery is high quality, aligned with business requirements and within the Adviser 360 framework.
• Actively participate in technical discussions and solution design to understand implementation complexities.
• Collaborate with Distribution management to design, refine, and implement the target operating model for Distribution and its primary internal stakeholders. Manage the product backlog and prioritize initiatives based on business value, strategic importance and technical feasibility.
• Drive continuous improvement in data quality, accessibility, and usability
• Define KPIs and success metrics, continuously measuring product performance and optimising for efficiency and business impact.
• Measure and communicate the business impact of Distribution Technology initiatives on key strategic value drivers
• Research and analysis of the market, users, and the roadmap for the products

Required Skills and Experience

• Deep knowledge of the insurance industry, an understanding of its revenue and profit drivers, working knowledge of how businesses, distribution channels and marketing can use data to drive value.
• Proven experience in product ownership or management of data platforms/solutions
• An understanding (and willingness to deepen understanding) of business concepts.
• Demonstrated leadership experience in managing technical teams
• Experience in stakeholder management across different organisational levels
• Strong analytical and problem-solving skills
• Ability to translate complex technical concepts into business value propositions
• Experience with agile methodologies and practices

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or related field.
• Relevant professional certifications (e.g., Agile, business analysis) are advantageous.
• 5+ years of experience in business analysis/product ownership/product management.
• 3+ years of leadership experience.

Essential Skills You’ll Bring To The Table

The necessary skills that we require for this role include:

• Experience presenting business ideas, project progress and future plans to Senior Stakeholders
• Experience in implementing process improvement on their team
• Strong written and verbal communication skills
• Able to make good judgements by analysing complex and varied information
• Good grasp of metrics and statistics
• Inquisitive and questioning
• Able to organise and plan work
• Ability to take on information and learn new subjects
   

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• At Discovery, we are passionate about building innovative careers and developing people with the potential to make a real impact.

This opportunity offers you the chance to:

• Learn from experienced professionals
• Gain exposure to a unique business environment
• Build practical skills for the future
• Explore a long-term career pathway

Requirements

• Age: 18 - 30 years
• Completed National Diploma or Degree in Finance or Marketing or related qualification.
• Strong communication skills
• Confidence and professionalism
• A willingness to learn
• Resilience and drive
• A client-focused mindset
• Commercial curiosity
• Entrepreneurial potential
• Have not participated in any internship or learnership.
• Should be unemployed by the start of the internship programme.