Careers at Discovery Limited

Key Purpose 

• Support and administration for our Fund Managers. As Fund Coordinator you will be expected to fulfil the following duties relating to one to three schemes assigned to you

Areas of responsibility may include but not limited to 

Secretarial

• Setting up meeting dates for the various Scheme meetings.
• Setting up, confirming, and attending all formal and ad hoc scheme meetings of the schemes e.g., Audit, Board of Trustees, and all sub-Committees.
• Attendance and confirmation of DH attendees for all formal and ad hoc scheme meetings as requested by the scheme and the DH stakeholders.
• Collation of agendas, matters arising and meeting packs within SLA.
• Formal recording (typing) of Minutes of all formal and ad hoc scheme meetings (including the AGM), and the distribution of meeting Minutes within SLA. Informal meeting notes to be
• distributed as per the Fund
• Manager’s guidance. Obtain signatures from relevant Chairpersons on finalised minutes and ensure compliant record keeping (storage) of all meeting Minutes and Notes.
• Quality checking of draft meeting packs and draft Minutes prior to submission to the Fund Manager/ scheme for approval.
• QA of all meeting packs, reports, meeting Minutes and Notes prior to distribution.
• Compilation of the Matters Arising Schedules, monitoring and timeous following up on action items with relevant stakeholders.
• Ensuring resolution of action items before specified due dates.
• Coordination of DH requested forums and workshops as may be required by Fund Manager / Inhouse Management.
• Maintain and make available to business the current set of scheme rules, and ensure control and record storage of all CMS rule registration and other inputs.

Administration

• Compliant electronic and manual filing, including the e-filing of all statutory documents, including the statutory returns.
• Collating of fund management documents for various internal and external audits, including CMS routine inspections.
• Liaison with the Council for Medical Schemes to ensure compliance with Regulatory requirements relating to the AGM, update of Trustees, etc.
• Co-ordination and maintenance of scheme mandates, policies and protocols, and registers.
• Co-ordination and maintenance of all scheme contracts and certificates of adherences, and maintenance of a Contracts Register.
• Distributing documents requested by Trustees and POs.
• Log and follow up more intricate queries and investigate where necessary.
• Assist in resolving Finance requests and payments on behalf of the scheme.
• Maintain all required registers, including those for Resolutions, Conflict of interest, Meeting Attendance, etc.
• Maintain repository of documents as may be required for CMS routine inspections.

Client Liaison

• Resolution of escalated queries sent directly to the Fund Coordinator/ Fund Manager. Take ownership, provide regular feedback and ensure accurate and quick resolution of escalations.
• Communicate appropriate information accurately to internal and external stakeholders.
• Monitor and ensure administration aligns with scheme rules / policies.  Address discrepancies directly with the business area concerned and escalate systemic issues to the Fund Manager.

Communication/ Marketing

• Assist the Fund Manager in drafting and finalisation to sign-off of all scheme communication, including year-end brochures, AGM, newsletters, and documents related to scheme initiatives, as may be required.
• End-to-end management of the distribution of scheme communication to members, whether in print, electronically or on via the scheme website, and ensuring deadlines are adhered to.
• High level management of communication projects relative to the SLA and regulatory requirements.

Reporting/ Data Requests

• Manual extraction, QA, formatting, and conversion of communication data files.
• Collating, distribution and monitoring of all SLA and non-SLA monthly and quarterly reports.
• Report management and coordination of all ad-hoc scheme data requests.
• Coordination of the AGM-specific membership data dumps required by external service providers.
• Resolution of any data queries and discrepancies by navigating the relevant DH divisions for timeous distribution of data/reports.
• Engagement with scheme actuaries to ensure Scheme requests are reviewed, approved, and logged as required.
• Maintenance of scheme information via the Governance Tool.

Project Management

• Assist the formal project manager with the Annual General Meeting (AGM) project.
• Drafting and logging of all AGM member communications on Trending.
• Coordination of, and monitoring of project deliverable timelines, ensuring all Regulatory requirements are adhered to.
• Assist with project management for the annual Year End and B&C project

Personal Attributes and Skills

• Language Skill
• English: Must be fluent in English - written and spoken.
• Literacy

Proficiency with the following programmes required:

• MS Word
• MS Excel
• MS PowerPoint
• MS Outlook'

Competencies

• Uphold ethics and values; demonstrate integrity.
• Ability to contribute within a team, work independently and without supervision (virtually).
• Take initiative and work under their own direction - self-starter.
• Excellent skills at organising information and meeting compliance standards.
• Ability to work under pressure, monitoring performance against deadlines and milestones.
• Resilience, enthusiasm, energy, and drive with a high regard for quality outcomes.
• Ability to learn quickly.
• Ability to balance DH and scheme needs.
• Willingness to follow instructions and prescribed procedures, deliver results, and meet scheme client and DH expectations.
• Stakeholder relationship management, internal at DH and external.
• Excellent liaison skills –scheme clients, external and DH stakeholders
• Willingness to travel to and from clients from time to time, and be flexible about working hours.

Education and Experience

Education

• Matric (essential).
• Business /Administration/Secretarial qualification

Experience

• Experience in the medical scheme industry.
• 3 – 5 years working in a high-volume admin function.
• Discovery Health experience.
• Experience in managing projects advantageous.
• Experience in managing multiple simultaneous tasks and challenges required. 

Desired Skills and Knowledge

• Analysis and problem-solving skills.
• Conflict management skills.
• Industry knowledge, including product and legislation (advantageous).
• Reporting and presentation skills.
• Strong attention to detail.
• Interpersonal skills.
• Organisational skills.
• Previous Minute and report writing experience.
• Excellent verbal and written communication skills in preferred language (English).
• Exceptionally strong administration and organisation skills are critical

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Job Purpose

• To provide strategic relationship and scheme management for Restricted Membership Medical Schemes under Discovery Health’s administration. The role entails the ownership, facilitation and oversight of a number of smaller and less complex restricted schemes’ regulatory, legislative, governance and compliance requirements, risk management requirements, managed care requirements, administration requirements, including but not limited to servicing, systems, website and mobile app development, implementation and management of service level agreements and contracts, ensuring SLA adherence, general administration, communication and marketing requirements, underpinned by exceptional relationship management and solving for schemes’ complex needs.

Key Outputs

LEGAL, GOVERNANCE & COMPLIANCE

• To ensure that the schemes managed have governance structures in place and to ensure that these structures are applied and adhered to.
• Compliance with all requirements in terms of the schemes’ annual regulatory calendar.
• Liaise with the Regulator regarding key scheme deliverables and communications.
• Drafting, updating, and managing various administrative, managed care and other contracts (including third party contracts).
• Ensure that the contracting process is correctly applied and administered and that all contracts are updated as required.
• Drafting, implementing, and monitoring all schemes’ policies, mandates, and resolutions.
• Drafting and updating schemes’ rules as required by law. Engaging the Council for Medical Schemes and its Regulator regarding the approval of rule amendments.
• Ensure effective and accurate implementation of all scheme rules and rule amendments across the business as and when required.
• Responsible for oversight of regulatory change management and guidance on compliance impact on the various schemes.
• Manage and oversee significant regulatory projects.
• Provide strategic guidance in decision-making on compliance or regulatory matters.
• Ensure overall adherence with Service Level Agreements.

RISK MANAGEMENT

• Identify new risks and monitor existing risks through review and analysis of risk incidents, key risk indicator breaches, assurance provider findings, outcomes of special reviews, etc.
• Assist with compiling risk registers for all areas, ensure significant risks are escalated to appropriate people and reflected in registers, and monitor the efficacy of controls.
• Support and manage the SRM team in respect of alignment with scheme strategies and ensuring reporting of scheme key cost and utilisation drivers in the SRM environment (including development and presentation of creative proposals to address such issues).
• Work within a shared value approach to ensure approved projects' successful development and implementation.

STRATEGY, RELATIONSHIP MANAGEMENT & STRATEGIC REPORTING

• To assist in developing and implementing the schemes’ growth strategy, brand strategy, partnerships and the interface with unions, employers, and employees, where relevant.
• Assistance in preparing the strategy, costing of benefits and impact analysis of proposed changes.
• Review current processes and rules of the Scheme to ensure that practice follows reported information and assess improvement opportunities.
• Liaison between different parts of the business to ensure overall implementation of Scheme strategies and decisions.
• Sustainable client relationship with the schemes and all its management structures.
• Negotiate, consult, influence, and build relationships with key internal departments and external organisations from time to time, such as professional bodies, marketing agencies, and research organisations.
• Assist in coordinating and communicating key strategic risk management initiatives and outcomes at the various meetings of Boards of Trustees. 
• Coordinating the correct outcome of contracts in design and implementation.
• Assist with the take-on process of new schemes and maintaining client relationships.
• Attend all scheme board and subcommittee meetings as required.

FINANCE & AUDITS

• Liaison with Auditors (internal and external) regarding various audits agreed throughout the year.

OPERATIONS

• Liaison with departments to ensure query resolution and collating of information to be passed on to the respective Boards and/or Subcommittees of the Boards.
• Liaise with clinical staff and the clinical risk department with respect to delivering the schemes’ expectations of our schemes.
• Plan, lead, organise and control the activities of the administrator to deliver on Scheme requirements.
• Liaise with staff across the business regarding queries.
• When necessary, liaise with the claims department regarding payment of claims.
• Attend all client operational meetings.
• Manage and oversee significant scheme projects.
• Ensure benefit and contribution changes are implemented annually across the business, including marketing, training, service teams, etc.

MARKETING & COMMUNICATIONS

• Ensuring the schemes’ interests and brand needs are met and sustained within Discovery.
• To support Marketing Services in the design and development of the schemes’ marketing material, including material regarding their year-end processes/launches, Annual General Meetings, and all other member, employer, and provider communication.
• To support schemes and Marketing Services in developing and designing below-the-line and above-the-line advertising strategies and campaigns.
• Support Marketing Services in ensuring the schemes’ website design and content remains updated.
• Support Marketing Services in ensuring the schemes’ mobile app design and content remains updated.

SYSTEM DEVELOPMENT & REPORTING

• Oversee the development of, and initiate requirements for new reporting and PowerBI (or other) dashboards and templates for scheme reporting.
• Identify opportunities to improve and automate reporting.
• Proactively identify trends and perform other data analyses.
• Ad-hoc reporting requirements as requested by schemes.
• Oversee the preparation of Board and Sub-committee reports.
• Assume responsibility for reporting on Fraud Waste & Abuse at various Boards or Sub-committees of the Board.
• Compile or arrange for the compilation of reports for Board meetings and/or according to schemes’ needs.
• Ensure development of schemes’ websites.
• Ensure development of schemes’ mobile app.
• Ensure implementation of benefit and contribution changes annually across the various systems, including claims, administration, communication, digital tools and internal reference tools, etc.
• Ensure schemes updated about new trends systems and services such as machine learning tools and AI and ensure ongoing implementation of these tools as and when required.
• Liaise with the Business Intelligence department for the necessary reports required.
• May be required to take responsibility for specialised reporting such as IT Security and IT Governance reporting.

DISCOVERY REPRESENTATION

• Ensuring the Discovery profitability, strategic imperatives and operational interests are protected, and targets are met in terms of fee structuring and new scheme initiatives.
• Represent the Discovery position on key issues at relevant forums/schemes.
• Where required, responsible for relationships and communication between the various Discovery subsidiaries.\
• Ensuring colleagues and other work streams consider the needs of the schemes when developing new products, processes, communication, and structures, etc.

STAFF MANAGEMENT

• Management of Fund Associates and Fund Coordinators.
• Upskilling and developing Fund Associate or Fund Coordinator.
• Recruitment of new Fund Associate or Fund Coordinator, where required.
• Ongoing review and assessment of performance relative to KPIs.
• Maximise work efficiency and productivity.
• Firm and consistent approach to ongoing performance measurement and management of Fund Associate or Fund Coordinator.
• Resolution of all IR issues in conjunction with HRM.
• Coaching and mentoring of Fund Associate or Fund Coordinator to achieve client objectives.
• Development and training in respect of succession planning.
• Drive training interventions to close skills gaps.
• Mentoring and coaching of staff.
• Creating and maintaining a positive work environment for your Fund Associate or Fund Coordinator, ensuring we meet client requests and needs and acknowledge a job well done.
• Encourage and motivate your Fund Associate or Fund Coordinator to resolve issues, accomplish goals and influence their career mobility

Skills and Education required

• Bachelor’s Degree OR a minimum of 24 months of medical scheme industry experience.
• 5-7 years of Fund Management experience.
• 5 years of leadership in the corporate environment
• 2-3 years of clinical experience is advantageous (advantageous)
• 2-3 years of compliance/legal /finance experience (advantageous)
• Matric
• Bachelor’s degree
• Finance Qualification (Advantageous)
• Legal Qualification (Advantageous)
• Clinical Qualification (Advantageous)
   

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Job Purpose: 

• Discovery is a high-performance organisation which prides itself in attracting the best talent. Our environment is always buzzing with energy as smart, motivated people challenge themselves to find the best way to do things. In addition to being passionate about working in this fast-paced organisation, the successful applicant will be responsible for data extraction, analyses, modelling and BI reporting within the Marketing Data Science Hub team.

Key Duties and Responsibilities:

• Perform analyses, provide insights, and build predictive models that will assist with sales, distribution, and general marketing analytics.
• Expand the suite of automated analytical/KPI reports used by clients of the Marketing Data Science Hub team (relating to lead volumes, call centre metrics, campaign performance etc.).
• Be an enabler of performance marketing, i.e. perform analyses, provide insights, and build predictive models that will assist with:
• Client segmentation and ideal client identification.
• Development and implementation of targeted marketing strategies.
• Optimisation of call centre operations.
• Digital marketing optimisation.
• Source and provide customised data to the business.
• Guide business stakeholders in what data to extract.
• Improve processes and databases where opportunities arise.
• Interpret and disseminate information via reports and publications.

Personal attributes and skills:

• Strong analytical and statistical modelling/machine learning skills.
• Skill in producing BI reports and working with BI software tools (big advantage).
• Above average ability to work with, analyse and report on data.
• Ability to source data from both structured and unstructured sources.
• Good communication skills and ability to build relationships with key stakeholders.
• Ability to work under pressure and in conditions of change.
• A team player who can work alone when required and without supervision.
• Ability to multi-task and to manage workload.
• Organized
• High level of attention to detail.
• Resilience, enthusiasm, energy and drive.
• Positive, can-do attitude.
• Ethical and able to maintain confidentiality and manage boundaries.
• Aligned to Discovery values and core purpose

Education and Experience :

• Honours degree (or higher) in statistics, actuarial sciences, computer science (or equivalent, relevant qualification)
• Do you have 3+ years' experience with python or R?
• Do you have 2+ years’ experience with cloud platform (i.e. Google, AWS, Azure)
• Do you have 5+ years of work experience as a Data Scientist or Quantitative Analyst?

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Job Description

• The successful candidate will be expected to lead, manage and mentor a team of  Telesales consultants to reach required targets consistently. A teamk Leader is also required to  facilitate any necessary course of action to achieve this purpose from all direct and indirect reports.
• Sales team leaders are also required to orient new sales staff and focus on improving the job performance and sales of existing staff. Sales team leaders may also delegate tasks to sales staff that they are grooming and./or developing. Team leaders are also required to assign tasks to the team members with the best skills for the job and guide staff members to ensure the work is done well. All non adherence and poor performance must be dealth with in line with the companys code of conduct.

Key purpose

• To lead, manage and mentor a team of Telesales consultants to reach required targets and ensure that staff participate in the rewards and recognition progamme. The Team Leader must also ensure that staff have a development plan , this should be part of the performance discussions

Key Outputs

The successful candidate will be expected, but not limited to perform the following key outputs:

• Leading and managing a team of 11 – 13 telesales agents
• Performance Management, coaching and developing team.
• Drive staff to achieve required targets and is accountability for teams overall sales targets
• Assessment of consultants calls - QA.
• Assisting with interviews & Role plays.
• Dealing with escalated queries.
• Ensuring open communication and engagement to all.
• Adherence to internal policies.
• Inspire, motivate and support team.

Personal attributes and skills

• Excellent communication skills
• Sales Driven
• Quality Focused
• People-Orientated
• Attention to detail
• Strong Interpersonal Skills
• Strong Leadership skills
• Problem solving skills
• Decision making Ability
• Ability to handle complex and challenging situations
• Excellent time management skills
• Organizational awareness
• Ability to work within a team and drive the correct culture

Qualification & Experience

• Grade 12 – essential
• 4 years outbound/ Inbound experience – essential
• 3 years Team Leader/leadership experience
• Computer literate - MS Office, especially Excel – essential
• Regulatory Exam and NQF 5 FAIS credits
• BCOMM or related degree will be advantageous

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Job Purpose

• The role of Finance Reporting Manager is an exciting opportunity for an enthusiastic individual looking to grow their career in finance. Reporting to the Head of Finance and Reporting, this position is ideal for someone eager to learn, develop their skills, and make a positive contribution.
• The Finance Reporting Manager is responsible for leading the financial reporting function for Discovery Vitality. The role ensures accurate, timely, and compliant financial reporting, supports strategic decision-making through insightful analysis, and strengthens financial governance within a fast-paced, performance-driven environment.
• The Finance Reporting Manager is responsible for the preparation of annual financial statements, month-end reporting, regulatory submissions, audit coordination, and continuous improvement of reporting processes, while partnering closely with actuarial, operations, data, and commercial teams.
• If you are motivated, curious, and ready to grow your expertise in a collaborative environment, this is your opportunity to build on your career and help support Discovery Vitality’s purpose: making people healthier and enhancing lives.

Areas of responsibility includes but is not limited to:

Financial Reporting & Compliance

• Lead preparation of monthly, quarterly, and annual financial reports.
• Ensure compliance with IFRS and Group accounting policies.
• Manage statutory reporting requirements and regulatory submissions.
• Liaise with internal and external auditors and coordinate audit deliverables.

Management Reporting & Insights

• Deliver high-quality management packs with meaningful commentary and variance analysis.
• Provide insights into revenue, member engagement and rewards costs
• Partner with commercial teams to evaluate product performance and profitability.
• Support executive presentations and board reporting requirements.
• Compiling and presenting additional financial analyses that deepen understanding of financial outcomes and highlight areas for improvement.
• Reviewing journals and reconciliations
• Journal processing for payroll, Team Vitality, management expenses and other ad hoc accounting entries.

Controls & governance

• Strengthen internal controls and financial governance frameworks.
• Identify and mitigate financial risks.
• Ensure adherence to internal policies and delegated authority limits.
• Drive continuous improvement of reporting systems and automation.
• Establishing and enforcing adequate controls to guarantee the accuracy of outputs.
• Ensure compliance with tax, VAT, and statutory requirements.
• Monthly VAT preparation and submission.

Stakeholder Management

• Act as a key finance business partner across Vitality.
• Engage with actuarial, analytics, IT, and operations teams to ensure reporting accuracy.
• Support strategic initiatives, benefit changes, and new product launches from a finance perspective.
• Collaboration with various teams to ensure outcomes are achieved.

Team Leadership

• Manage and develop a team of finance professionals.
• Foster a high-performance culture aligned with Discovery’s values.
• Coach and mentor team members to build technical and leadership capability.
• Providing constructive feedback to the team.
• Establishing and enforcing adequate controls to guarantee the accuracy of outputs.
• Ensuring deliverables are completed precisely and on schedule, with effective stakeholder engagement throughout each phase.
• Building and maintaining strong working relationships with both external partners and internal teams, fostering collaboration to achieve business goals.
• Preparing, reviewing, and delivering detailed reports and analytical outcomes for presentation to various forums, stakeholders or for line manager, ensuring the information is clear, accurate, and actionable.
• Demonstrating a commitment to ongoing professional growth and self-development to remain current with technical skills and industry expertise.
• Automation and process improvement, potentially assist with system implementation processes.
• Develop and document accounting treatments for newly introduced benefits, ensuring consistency with Group accounting standards and guidelines.

Personal Attributes and Skills

• Curious mindset
• Excellent analytical and problem-solving skills
• The ability to understand and work with undefined parameters
• Impeccable attention to detail and accuracy
• Passionate about investing time to analyse, understand and report on data, products and processes
• Confident people person eager to create and maintain and build relations and manager stakeholders
• Excellent time management skills with the ability to work and manage a team under pressure to meet strict deadlines
• Excellent written and oral communication skills
• Ability to deal with complex issues and migrate between detail and high-level requirements
• Must have integrity and be ethical in decision-making
• A strong desire for professional development and a high learning potential

Minimum Education & Working Experience

• Bachelor’s degree in finance, Accounting or related field
• Minimum professional qualification required: CA (SA)
• Newly qualified professionals are encouraged to apply
• 1+ years in a supervisory or management role
• Extensive experience working with MS Office packages, including Excel, Word & PowerPoint
• Strong understanding of South African tax regulations
• Experience in preparing annual financial statements
• Experience with ERP system (Sage) preferred.
   

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Key Purpose 

• Discovery Health is South Africa’s leading medical scheme administrator, providing administration and managed-care services to more than 3.3 million beneficiaries. We support Discovery Health Medical Scheme—the country’s largest open medical scheme. 
• The Marketing Manager role is within the team responsible for Sales & Acquisitions for Discovery Health Medical Scheme, we focus on building a strong, credible brand presence that supports growth across all schemes we administer. The marketing manager supports on:
• The delivery of marketing initiatives that drive brand strength, member growth, and stakeholder engagement for Discovery Health Medical Scheme.
• Implementing integrated marketing campaigns, translating business needs into effective marketing solutions, and working collaboratively across teams to ensure consistent, high‑quality execution aligned to the Discovery marketing model.
• This portfolio plays a pivotal role in shaping how current and future members perceive the Scheme - ensuring the brand remains visible, credible, and compelling in the market.

Areas of responsibility may include but not limited to

Supports marketing strategy and translates business needs into solutions

• Works with business stakeholders to unpack marketing briefs and business requirements, translating them into clear and actionable marketing plans
• Contributes to the development of integrated marketing solutions across channels that align with brand guidelines and best practice
• Ensures all outputs are aligned to the Discovery marketing model and business objectives
• Applies sound judgement in balancing stakeholder needs, timelines, and quality of delivery

Delivers and manages marketing campaigns and projects

• Manages the end‑to‑end execution of marketing campaigns, from briefing to delivery
• Coordinates internal teams and external partners to ensure timely, high‑quality implementation
• Works across multiple projects simultaneously, ensuring prioritisation and effective delivery
• Identifies risks, addresses challenges, and ensures plans are executed effectively
• Conducts post‑campaign analysis, measuring impact and recommending improvements

Builds and manages stakeholder relationships

• Builds and maintains strong working relationships with internal stakeholders and partners
• Collaborates across teams to ensure alignment and delivery of shared objectives
• Communicates clearly and effectively to manage expectations and drive outcomes
• Supports resolution of challenges and manages conflict constructively where required

Drives proactive and reactive marketing delivery

• Proactively identifies opportunities to improve marketing effectiveness and bring new ideas forward
• Supports feasibility assessments and contributes to continuous improvement initiatives
• Responds effectively to business needs and ad hoc marketing requirements
• Contributes to optimising processes and ways of working

Functional Competencies

• Strategic thinking (Basic–Intermediate): Understands business context and contributes to marketing plans that support broader objectives
• Brand building (Intermediate): Applies brand principles and demonstrates good judgement in developing compelling marketing outputs
• Partnerships (Intermediate): Works effectively with stakeholders to deliver shared outcomes
• Integrated execution (High): Executes integrated marketing campaigns across channels with attention to detail and consistency
• Business performance (Intermediate): Understands key metrics and uses insights to improve campaign effectiveness

Core Competencies

• Strong understanding of Discovery audiences, products, and internal structures
• Awareness of media channels, including digital, social, and production processes
• Ability to translate complex or technical information into clear, audience‑appropriate messaging
• Strong communication and presentation skills (written and verbal)
• Effective stakeholder collaboration, influencing, and relationship‑building skills
• Strong planning, organisation, prioritisation, and multitasking capability
• Solid problem‑solving, decision‑making, and ability to improve processes and outputs
• High attention to detail with a focus on quality execution and delivery
• Proactive, self‑driven, and resilient, with the ability to work under pressure
• Collaborative, adaptable, and solution‑oriented, with confidence and a strong work ethic

Education and Experience

• Minimum 3-year relevant undergraduate degree or diploma, honours preferable
• Preferable 5 years’ experience in Marketing, PR or Communication
• Relevant industry experience – healthcare, pharmaceuticals and/or financial services
   

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Key purpose of the Dental Risk Manager role 

• Members of the Health Professional Unit (HPU), Value Based Care (VBC) team are responsible for health Professional risk management. The unit plays a key role in defining and implementing benefit changes and innovations by developing, implementing, and monitoring initiatives that achieve the best possible clinical outcomes with the highest levels of cost efficiency to meet Strategic Risk Management and, Discovery health Objectives.
• The Dental Risk Manager in the HPU unit is responsible for identifying, assessing, and mitigating clinical, operational, and regulatory risks related to dental services. The role ensures compliance with healthcare legislation, professional standards, and internal policies to protect patients, clinicians, and the organisation. The Risk Manager leads incident management, root cause analyses, and corrective action plans following adverse events or complaints. They work closely with dental teams, quality, and governance structures to promote a culture of patient safety and continuous improvement. The role also provides risk reporting, training, and expert advice to support safe, high‑quality dental care delivery.

Essential work experience and knowledge required 

• At least 5 years of Health Funding or Corporate Health Care experience
• At least 5 years of Product Modelling and Design experience
• At least 5 years’ experience leading successful implementation of business initiatives or strategy
• 3 to 5 years’ experience in the health care industry
• 3 to 4 years clinical training experience
• Skilled working with Microsoft Office: Excel, Word, PowerPoint
• Understanding of underlying care delivery process
• Consulting acumen
• Knowledge of Discovery Health products and coding
• Strong analytical acumen to be able to develop, guide implementation and track value-based care initiatives and the ability to work collaboratively with analytical teams – advantageous

Education

• Medical degree or a degree in Analytics

Skills required

• Structured thinking and problem solving
• Organized and time management
• Collaborative team member
• Confidence in doctor and society engagement with the support of the HP engagement team
• Flexibility in handling multiple projects simultaneously
• Taking initiative and working under own direction; self-starter
• Upholding ethics and values; demonstrates integrity
• Analytical and financial modelling
   

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Key Purpose

• To assess and validate building’s claims to determine validity based on Insure contract.
• Quantify losses accurately and facilitate the process between the broker and/or client and project manager.
• Liaise with Service Provider and provide back office support to claims consultants.

Areas of responsibility may include but not limited to

• Building’s claims assessing and validation within predetermined mandates
• Loss adjustment by correctly quantifying and/or verifying claimed amounts
• Facilitation between broker and/or client and project manager
• Compile and submit daily, weekly and monthly reports to management
• Investigate and report on fraudulent claims
• Claims forum presenting of claims
• Make recommendations on claims settlement
• Appointment and management of service providers

Personal Attributes and Skills

• Customer / Relationship orientated
• Strong communicator
• Results orientated
• Good business judgement
• Good negotiation and presentation skills
• Conflict handling skills
• Systematic and organized with the ability to plan and prioritize effectively
• Resilient with an ability to work under pressure and adapt change
• Analytical and attentive to detail

Education and Experience

• Matric (Essential)
• 3 years’ minimum experience in building assessing and loss adjusting (Essential)
• 3 years’ minimum short term insurance claims experience (Advantageous)
• Construction and/or Engineering qualification (Advantageous)
• Hold a valid driver’s licence (Essential)
• Willing to travel (Essential)

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Key Purpose

• The integration analyst is responsible for ensuring that data transfers and flows among the various systems within the Discovery ecosystem seamlessly integrate with one another. Through the process of collecting, analysing and documenting integration requirements, that are aligned to architectural principles, the analyst will ensure robust solutions are formulated to meet the needs of all stakeholders.

Objectives of this role

• Document requirements: Ensure that all requirements are documented, as well as ensure that all artifacts are maintained and complete at all times.
• Data integrity and quality assurance: perform data mappings to ensure maintenance of data quality and integrity
• Monitor failures: Ensure that all solutions have monitoring in place to effectively identify failures so these can be resolved promptly thus ensuring optimal system performance
• Automate manual processes: Identity opportunities to automate manual processes and recommend improvements to enhance system interoperability
• Optimize Processes: Continuously monitor and analyze data to identify opportunities for improvement and efficiency.

Responsibilities

• Understand the data pipeline process throughout the ecosystem as well as the various data sources that exist
• Develop solutions that are aligned with architectural principles
• Ensure the data is accurate and free from errors by removing duplicates, correcting errors, and dealing with missing values.
• Monitor the integration processes continuously to identify errors and issues so these can be resolved timeously
• Collaborate with data analysts on a continuous basis to understand changes within the data landscape
• Be proactive in identifying opportunities for enhancement, optimisation and efficiency within the environment
• Social solutions with all impacted stakeholders to ensure awareness of the change is well understood
• Contribute to enhancing the integration architecture principles for the environment.

Education and Experience

• Bachelor's degree in IT or Quantitative fields or related fields
• Postgraduate degree (simply an advantageous)
• 5 to 8 years integration analyst experience

Preferred skills and competencies

• Documentation using Confluence/Wiki
• Strong communicator verbally and in writing
• Expert database knowledge in SQL
• Experience working on large and complex datasets.
• Advanced knowledge of XML and Json structures
• Advanced knowledge of batch processing
• Strong problem-solving skills
• Understanding data quality and data governance concepts
• Self-management of tasks and deliverables
• Prior leadership experience
• Change Management experience
• Engagement with Senior stakeholders 

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Key Purpose

• To build on our current telematics reporting platform and enhance the features running with technical projects from end to end including design and implementation of the solutions. You will also be required to analyse large amounts of data to find key business value and insights.

Areas of responsibility but not limited to:

• Develop and manage BI dashboards and reports to monitor our telematics systems’ performance and operational metrics.
• Extract, analyse, and interpret complex engineering, software development, and operational data to support decision-making.
• Collaborate with software developers and DevOps teams to develop and optimize data pipelines and automated reporting.
• Ensure data security, integrity, accuracy, and accessibility for cross-functional teams.
• Run with technical telematics projects from end to end
• Work in a team environment
• Communicate effectively and manage technical telematics supplier teams
• Perform root cause analysis on malfunctioning systems

Skills

• Drive to learn new skills and concepts
• Ability to manage multiple projects simultaneously
• Strong problem-solving skills and data-driven mindset
• Strategic thinking with a keen ability to translate business needs into data insights and actionable plans

Education and Experience

Education:

• Matric
• Bachelor’s Degree in Engineering qualification
• AWS Certification - Advantageous
• MSc - Advantageous

Minimum Experience:              

• 3+ years of experience in business intelligence and data analytics within an engineering or technology driven industry.
• Strong technical project management skills with experience leading data-driven projects.
• Understanding of software engineering principles and best coding practices.
• Proficiency in QuickSight (AWS), Power BI, Tableau, SQL, Python (Pandas, Numpy), or similar data analytics tools.
• Solid knowledge of relational and non-relational databases.
• Hands-on experience with ETL processes, database management, and cloud-based analytics platforms.
• Familiarity with cloud environments such as AWS, Azure, or Google Cloud, including CI/CD integration.
• Experience with version control systems (Git) and automated deployment strategies.
• Familiarity with Unix/Linux - Advantageous
• AI and software disciplines - Advantageous

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Job Purpose

• In this role you will be involved in creating opportunities that delight our customers by leveraging Discovery’s vast clinical, demographic and operational data. Using this data with predictive modelling and machine learning techniques you will have a direct impact on strategic initiatives to support Discovery’s world-class operations. The successful applicant will be working within a highly specialized and growing team investigating ways to optimize and improve client services for Discovery’s client schemes.

Key Outputs / Job Responsibilities may include but are not limited to

• Connecting with a multitude of stakeholders to understand the data in a healthcare and operational context
• Mining large structured and unstructured datasets to find new insights to inform operational efficiency and ‘member- delight’ interaction strategies
• Research and application of the most up to date machine learning algorithms and AI techniques
• Collaborate with product owners, project managers, and executive stakeholders to identify and prioritize business problems that can be solved with LLMs.
• Conduct desktop research into the state-of-the-art in LLMs and Generative AI and apply findings to real-world applications (either requested by business or suggested by yourself).
• Present data and model findings in a way that provides actionable insights to business users
• Monitoring model performance
• Improve processes and databases where opportunities arise

Personal Attributes and Skills

• Expert in data science programming languages such as R, Python, Scala
• Expert in data manipulation skills including SQL to extract, transform and load data
• Experience in interactive data exploration and data-driven story telling
• Understanding and application of Big Data and distributed computing principles
• Hands on experience with Big Data systems will be preferred
• Strong analytical and statistical knowledge with an understanding of the latest machine learning algorithms for both structured and unstructured data
• Ability to adapt to emerging technologies and tools
• Proficiency in version control systems such as Git for collaborative coding and maintaining code integrity
• Ability to formulate problem statements and develop a plan for tackling the problem
• Strong ability to communicate findings and recommendations from data (visual, verbal and written)
• Integration and implementation experience
• A passion for data exploration and analytics
• Self-starter
• Willingness to learn and grow exponentially
• A restless curiosity towards data and uncovering unknown correlations
• Ability to work cohesively in a team environment and balance multiple priorities
• A team player who can work alone when required and without supervision
• High level of attention to detail, resilience, enthusiasm, energy and drive

Education and Experience

• Honours or Master’s degree in Computer Science with solid experience in statistical modelling, data mining and machine learning, OR
• Honours or Master’s degree in either Data Science, Statistics, or Applied Mathematics with some experience in software engineering, computer science or working with big disparate sets of data
• Other analytical qualifications will also be considered if accompanied by the relevant experience
• A minimum of 2 years’ work experience in a data science position
   

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Key Purpose of the role

• This Learnership leads to a nationally recognised FETC: Long Term Insurance NQF Level 4 qualification; which consists of structured learning components combined with practical/workplace experience in the Financial Services industry.

Areas of responsibility may include but not limited to

• Call Centre: Medical Aid client servicing, claims, new business and health benefits administration

Personal Attributes and Skills

• Innovative/ critical thinking/ and problem solving skills
• Good attention to detail and levels of accuracy
• Sets high standards for quality and quantity and works in a systematic, methodical and orderly manner.
• Time management and planning skills
• Ability to effectively prioritize and execute tasks in a high pressure environment
• Ability to work independently and in a team orientated environment
• Service driven, a sense of urgency and a team player.
• Adapts to changing circumstances and handles criticism well and learns from it.

Education and Experience

• Grade 12 is essential.
• Maths (Minimum Level 4 – 50%)
• English (Minimum Level 4 – 50%)
• Maths Literacy (Minimum Level 5 - 60% )
• 2nd language (Minimum Level 4 – 50%)
• May have an incomplete tertiary qualification (advantage)

Specific Requirements:

• Not be engaged in post Matric studies or formal employment;
• Not have completed any previous Learnership.
• Be between the ages of 18 and 25 years;
• Have effective communication skills in the written & verbal English language;
• Possess basic computer skills mainly MS Excel & MS Outlook
   

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Areas of responsibility may include but are not limited to:

Strategic Growth & Engagement 
 

• Develop and implement marketing strategies that support both customer acquisition and ongoing engagement across employer and direct channels. 
• Drive Growth Manco and Engagement Manco sales and engagement initiatives to support and achieve business targets. 
• Identify and activate opportunities to increase uptake of Vitality products across employer groups and direct sales audiences. 
• Partner with business teams to identify, manage, and execute key strategic engagement initiatives aligned to KPIs and overall business objectives. 
• Collaborate cross functionally to ensure campaigns, tools, and initiatives are insight-led, aligned to customer needs, and deliver measurable impact.
• Manage onboarding initiatives and member journeys to ensure a seamless and engaging experience that supports activation and long term engagement. 

Campaign & Project Management  

• Own the end-to-end delivery of marketing engagement projects, ensuring they are delivered on time, within budget, and aligned with business objectives. 
• Brief, manage, and optimise campaigns across digital and offline channels, tailored to employer, partner, and adviser audiences. 
• Identify, manage, and execute key strategic engagement initiatives in collaboration with business teams, ensuring alignment to KPIs and overall engagement objectives.

Employer & Brand Activations 

• Plan and execute employer-facing and brand activation campaigns that enhance visibility and engagement. 
• Manage agencies and budgets for each activation to ensure efficient and high quality delivery. 
• Work closely with partners and internal teams to deliver high impact activations aligned with strategic goals.

Vitality Communications 

• Manage financial adviser communications across eDiscoverer, Adviser360, and social media platforms, optimising content and formats to improve engagement, including open and click through rates. 
• Manage WhatsApp and email BUA campaigns. 
• Develop partner communication campaigns and messaging across partner channels, working closely with the CVM team to deliver strategic sales and engagement communications. 
• Translate messaging across media formats and audience segments to ensure clarity, relevance, and alignment with engagement objectives.

Stakeholder Engagement 

• Work closely with internal teams (including Distribution, Product, and CVM) as well as external partners to meet business needs and effectively manage expectations. 
• Build and maintain strong relationships with key stakeholders, ensuring alignment, collaboration, and smooth delivery across functions. 
• Use performance data and insights to evaluate campaign effectiveness and identify opportunities for continuous improvement. 
• Manage timelines and milestones across multiple stakeholders to ensure coordinated and timely execution.

Portfolio Oversight

• Manage the Vitality Growth portfolio, ensuring consistent communication, visibility, and collaboration across teams, including reporting into and supporting Engagement Manco priorities. 
• Drive engagement campaigns that support key business KPIs — including sales growth, retention, and reduced lapse rates — through targeted and strategic marketing initiatives informed by Engagement Manco focus areas. 
• Lead creative and content development processes, ensuring high quality outputs that align with brand, portfolio, and Manco level objectives. 
• Drive the creation of compelling campaign concepts, visuals, and content in collaboration with creative teams to support portfolio priorities and business outcomes.

Education and experience:

Education:

• Minimum 3-year undergraduate degree or diploma 
• Post graduate Degree
• Preferable- communication and / or marketing focused 

Experience:

• A Minimum of 2 – 3 years-experience in Marketing, PR or Communication  
• Relevant industry experience 
• Corporate experience would be advantageous

Required Skills and Experience

• In depth knowledge of media channels, with strong expertise in digital platforms (social, email, Google, etc.). 
• Understanding of channel specific best practices that drive engagement, conversion, and performance. 
• Experience managing agency relationships, including clear briefing, feedback cycles, and approvals. 
• Knowledge of agency production workflows, including timelines, costing, and vendor coordination. 
• Excellent written and verbal communication skills. 
• Strong understanding of effective communication principles, including tone, clarity, segmentation, and call to action design. 
• Ability to translate complex information into simple, audience relevant messaging. 
• Strong presentation skills with the ability to articulate ideas and project updates clearly. 
• Proficiency in Adobe Express and Canva for content creation and visual storytelling. 
• Ability to collaborate with creative teams and guide design, layout, and creative direction. 
• Strong conceptual and creative thinking with the ability to contribute to campaign ideation and innovation. 
• Ability to identify new opportunities for engagement, content, and brand storytelling. 
• Proven ability to manage multiple stakeholders across business units with strong expectation setting and alignment. 
• Ability to conduct simple data analysis and reporting. 
• Working understanding of Google Analytics for monitoring campaign and engagement performance.

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Key Purpose

• To deliver world class service to all Inhouse scheme stakeholders (Members, Providers, Employer groups, Hospitals, and Brokers) by supporting and fully resolving their queries through various servicing channels, primarily over the telephone.
• To effectively manage the risk of benefit authorisations (funding from risk) by using your clinical knowledge and integrating this with your understanding of the benefits of the scheme and ensuring accurate information regarding funding

Key outputs

The successful applicant will be responsible for but not limited to the following job functions:

• Confirming Inhouse scheme benefits according to set protocols and funding rules
• Accurately obtaining and capturing information to confirm correct Inhouse scheme funding
• Servicing all Inhouse scheme  stakeholders telephonically and via other servicing channels until the query has been resolved
• Servicing Inhouse scheme stakeholders in a customer centric way to ensure that we live by our service principles
• Keeping up to date with product changes and benefits to ensure that all  stakeholders are accurately serviced
• Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood
• Achieving and exceeding key performance metrics relating to service delivery
• Keeping abreast of continuous process, product updates and digital tools
• Dealing with multiple interactions
• Consistently utilizing all servicing tools available
• Ensuring excellent quality service to all callers
• Identifying and reporting back on issues identified with systems
• Maintaining the brand as set out by the various schemes
• Routing all enquiries to correct departments, where applicable
• Assisting with CRM queries daily
• Must be willing to work overtime where necessary
• Attend additional training outside of working hours including weekends

Competencies and Skills

Behavioural Competencies

• Following instruction and procedures (Self-development)
• Analysing (Managing Complexity)
• Learning and Researching (Nimble Learning)
• Presenting and communicating information (Communicating effectively)
• Delivering results and meeting customer expectations (Customer focus)
• Deciding and initiating action (Decision Quality)
• Working with people (Collaborating)
• Writing and reporting (Communicating effectively)
• Clinical Knowledge
• Adapting and responding to change
• Persuading and influencing
• Adhering to principles and values
• Achieving personal work goals and setbacks
• Resolution driven

Knowledge

• Anatomy and Physiology

Skills

• Time Management
• Verbal and written communication
• Computer Literate with MS Office and Outlook skills

Personal Attribute and Skills:

• Customer Centric
• Knowledge of Anatomy and Physiology
• Time Management
• Living Discovery Values
• Discovery person traits
• Empathetic
• Resilience

Education and Experience

Education:

• Matric
• South African accredited Clinical Qualification- HR to provide minimum requirement

Experience

• At least 6 months working experience in a customer services or clinical environment

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Key Purpose

• Leading Discovery Life Funeral Sales Team at the relevant branch in order to achieve set sales target.

Areas of responsibility may include but not limited to:

• Lead and manage a Funeral Cover sales channel consisting of financial advisors in order to achieve sales and quality targets.
• Ensuring a professional level of interactions with all stakeholders
• Inductions and leads management, ensuring that campaigns and leads are correctly managed
• MIS Reporting - create and maintain reporting
• Ensure business processes are adhered to, and operational improvements are recommended.
• Ability to proactively manage change.
• To work as a team player within a team environment, participating willingly and providing support and guidance to colleagues at all time
• Adherence to compliance and risk management
• Coach staff to improve performance and behaviours.
• Create an energetic and motivated work environment
• Report any suspected misconduct in line with Discovery values and relevant regulation.

KI responsibilities may include but not limited to

• A KI is responsible for management and oversight of the FSPs activities relating to rendering of financial services, which includes advice and/or intermediary services.
• Must monitor the statutory obligation of the FSP are complied with.
• Must comply with the fit and proper requirements (COB, RE, Qualification, PST and CPD).
• Ensure that representatives are compliant with the fit and proper requirements.
• Representatives complete all required training for their role.
• Review the advice rendered by the representative.
• Monitor on an ongoing basis that the representatives are treating customers fairly.
• Supervise representatives under supervision:
• To ensure that all the required fit and proper requirements are complied with (Qualification and PST), where monitoring of representatives under supervision is delegated, the following should be done: record the process of delegation and the reporting frequency monitoring done.
• Instil a culture of treating customers fairly in all aspects of the business.
• Ensure that there are business processes and operational ability.

Competencies

• Ability to engage Union representatives.
• Logical, analytical problem-solving ability.
• Excellent interpersonal skills.
• Excellent verbal and written communication skills.
• Ability to work independently.
• Ability to take accountability, responsibility and ownership.
• Able to take initiative and exercise sound judgment and decision making.
• Ability to work in a highly pressurized, target oriented environment.
• Ability to deal positively with change and uncertainty.
• Strong business acumen.
• Strong sales and persuasive skills.
• Strong quality orientation.
• Good organizational skills.
• Proactive, self-motivated.
• Able to identify, nurture and develop talent.
• Customer oriented.
• Ability to meet deadlines timeously.
• Ensure ethical business activities and maintain transparency of branch dealings.

Qualification and Skills 

• Matric (Grade 12)
• 3 – 4 years sales management experience in a target driven in/outbound sales.
• Competent in MS office
• A FAIS Recognized qualification: NQF Level 5
• RE5 and RE1Qaulification compulsory
• 1- 2 years leadership experience (Advantegous)
• Life Product knowledge (Advantegous)