Careers at Smollan

About the job

We’re on the lookout for an experienced Area Marketer who will market and sell our products , someone with excellent customer interaction and a good sales / marketing background. This role is for a 3 month contract and would suit someone who is unemployed.

As an Area Marketer, you will be responsible for:

• Sales Management
• Shelf Health Management
• Point of Purchase Execution
• Administration
• Customer Service and Satisfaction
• Sales leads and marketing

What are we looking for?
To qualify for this role, you should

• Have 2- 3 years’ relevant experience in an FMCG environment
• Have Code 8 drivers license
• Have Diploma/NQF level 5
• Have Sales Management
• Have Shelf Management experience

go to method of application »

We’re on the lookout for an experienced a Product Consultant to create and increase brand awareness through maintaining pricing, shelf health, promotions, training of instore sales consultants and strong customer and client relationships. The position is based in Thohoyandou. 

As a Product Consultant you will be responsbile for:

• Ensure product availability
• Check for and manage damaged stock process
• Check accurate pricing, promotional pricing, competitor pricing
• Drive slow moving stock and allocate sufficient space to fast moving stock
• Effective implementation of promotions
• Effective administration 
• Customer service and satisfaction
• Effective self -management

REQUIREMENTS

To qualify for this role, you should have:

• Grade 12 (Matric)
• 2 years’ experience in Telecommunications and Consumer Electronics
• Competitiveness
• Networking Ability
• Resiliency
• Multitasking Skills

go to method of application »

DESCRIPTION

We’re on the lookout for an experienced a Customer Service Consultant to deal with customer queries and complaints, record all data relating to the queries and ensure effective feedback to the customer from the respective client and stakeholders.

As a Customer Service Consultant you will be responsible for:

• Customer handling
• Provide feedback (within 24hrs) to customers from the client pertaining to queries referred to the client from the call center
• Create awareness of products
• Ensure call quality, answer promptly(3rd ring)
• Provide feedback to clients pertaining to manufacturing and or stock holding problems (complaints) reported by consumers
• Follow instructions from the client on how to address the complaint or answer the escalated enquiry.
• Ensure excellent customer service on behalf of the client
• Classify all calls into the correct category on CRM
• Capture all the data relevant to each complaint on relevant systems:
• Maintain record of all correspondence between the relevant stakeholders
• Record resolution of the complaint/query
• Effective teamwork and self-management
• Plan and prioritize, demonstrating abilities to manage competing demands

REQUIREMENTS

What are we looking for?

To qualify for this role, you should have:   

• 1–2 years call center experience preferable/ Customer service experience/Administrative experience or high learning potential
• Grade 12/NQF level 4
• Customer service skills
• Conflict resolution skills
• Ability to work under pressure
• Interpersonal skills
• Communication skills (verbal & written)
• Time management

go to method of application »

We’re on the lookout for an experienced a Product Consultant to create and increase brand awareness through maintaining pricing, shelf health, promotions, training of instore sales consultants and strong customer and client relationships. The position is based in Thohoyandou. 

As a Product Consultant you will be responsbile for:

• Ensure product availability
• Check for and manage damaged stock process
• Check accurate pricing, promotional pricing, competitor pricing
• Drive slow moving stock and allocate sufficient space to fast moving stock
• Effective implementation of promotions
• Effective administration 
• Customer service and satisfaction
• Effective self -management

REQUIREMENTS

To qualify for this role, you should have:

• Grade 12 (Matric)
• 2 years’ experience in Telecommunications and Consumer Electronics
• Competitiveness
• Networking Ability
• Resiliency
• Multitasking Skills

go to method of application »

We’re on the lookout for an experienced a Product Consultant to create and increase brand awareness through maintaining pricing, shelf health, promotions, training of instore sales consultants and strong customer and client relationships. The position is based in Thohoyandou. 

As a Product Consultant you will be responsbile for:

• Ensure product availability
• Check for and manage damaged stock process
• Check accurate pricing, promotional pricing, competitor pricing
• Drive slow moving stock and allocate sufficient space to fast moving stock
• Effective implementation of promotions
• Effective administration 
• Customer service and satisfaction
• Effective self -management

REQUIREMENTS

To qualify for this role, you should have:

• Grade 12 (Matric)
• 2 years’ experience in Telecommunications and Consumer Electronics
• Competitiveness
• Networking Ability
• Resiliency
• Multitasking Skills

go to method of application »

We’re on the lookout for an experienced a Product Consultant to create and increase brand awareness through maintaining pricing, shelf health, promotions, training of instore sales consultants and strong customer and client relationships. The position is based in Thohoyandou. 

As a Product Consultant you will be responsbile for:

• Ensure product availability
• Check for and manage damaged stock process
• Check accurate pricing, promotional pricing, competitor pricing
• Drive slow moving stock and allocate sufficient space to fast moving stock
• Effective implementation of promotions
• Effective administration 
• Customer service and satisfaction
• Effective self -management

REQUIREMENTS

To qualify for this role, you should have:

• Grade 12 (Matric)
• 2 years’ experience in Telecommunications and Consumer Electronics
• Competitiveness
• Networking Ability
• Resiliency
• Multitasking Skills