Current Jobs at Motus Holdings Limited

Specific Role Responsibilities

• Daily, weekly and monthly management of sales.
• Have an understanding of vehicles by familiarising yourself with the characteristics, capabilities, and features.
• Developing the business to reach set sales targets for the month.
• Driving specific strategies to retain and grow existing customer base.
• Assists with the setup of the showroom and displays.
• Accompany customers on test drives, collecting licenses and documentation beforehand per best practices
• Managing customer expectations to ensure effective delivery of service.
• Total commitment to achieve sales targets and growth by venturing and creating opportunities using own skills.
• Identifying and venturing into new revenue streams.
• Ensuring customer escalation is managed and feedback is provided.
• Negotiating the terms of an agreement and closing sales

Qualifications and Experience

• Grade 12/ Matric 
• Valid Code 8 driver’s license
• 2 years of customer service and sales experience with a proven sales track record - desirable.
• Relevant industry experience – desirable.
• An understanding of Auto Pedigree’s products and services – desirable.
• Some understanding of the compliance governing the retail industry – an advantage.
• NCA accreditation - an advantage
• Knowledge of the areas’ most spoken languages - an advantage.

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Specific Role Responsibilities

Process and Governance:

• Manage operational risk and risk mitigation initiatives.
• Implement and manage endtoend processes. 
• Define standard operating procedures (SOP's). 
• Monitor and report on progress against operational plan and make adjustment where required. 
• Resolve problems with the necessary discretion and guidelines. 
• Plan, manage and monitor governance compliance processes in area of accountability in order to manage risks and expose liabilities.
• Contribute to the development of the appropriate strategy and set target within area of accountability. **
• Develop, manage and ensure the effective implementation of service level agreements with stakeholders in alignment with policies, procedures and applicable brand specifications requirements.
• Apply product knowledge, techniques and related processes to manage the team`s tasks, quality and time frames.
• Apply and utilise systems, resources and products in a manner that contributes to efficient and effective service delivery and optimised quality of services rendered per product brand.

Finance

• Plan and manage financial activities in line with approved policies, processes and procedures. 
  Manage, monitor and report on budget variances and provide solutions. 
  Prioritise resource allocation in order to minimise and reduce wastage as well as minimising expenditure.

Client/Customer

• Deliver a service that creates a culture that exceeds customers' expectations in all aspects of the business.
• Plan, manage and monitor processes to ensure customer service excellence.
• Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for feedback as well as exceptional service delivery.
• Continuously monitor actual process turnaround times and quality standards and resolve issues efficiently to enhance effective client service delivery.

People

• Implement and manage workforce planning, recruitment, learning and development, performance management, reward and recognition and employee relations to ensurean optimal working environment. 
• Monitor and positively influence and manage change, and offer operational support where required

Qualifications and Experience

• 3- 5 years experience in  the Parts and Aftersales automotive environment in a managerial role.
• Leadership Management certification.
• Experience in both dealership and OEM environments
• Trade and Occupational Qualifications will be an added advantage
• Workshop and Parts experience (essential) 
• A valid South African driver's license

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The responsibilities of a Sales Executive include the following tasks:

• Greet customers arriving at the dealership
• Showcase the dealership’s vehicles and explain their features and warranties to customers
• Answer customer questions about cars, and the purchase process
• Accompany customers on test drives, collecting licenses and documentation beforehand per best practices
• Negotiate car prices and trade-in values for customers’ vehicles
• Coordinate with the finance department to determine each customer’s financing and ownership options
• Contact past customers to ensure they are satisfied with their vehicles

Qualifications and Experience

Minimum Qualifications and Experience needed:

• Matric
• Previous Renault Experience advantageous

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Specific Role Responsibilities

Processes and governance

• Identify and apply known solutions to operational problems and escalate unresolved issues
• Deliver on agreed performance targets according to set procedures and service level agreement
• Report on transactional activities to provide timely information for decision making in area of accountability
• Execute work in line with governance and compliance processes
• Provide advice and support to customer and their requirements in order to achieve & maintain set customer service excellence standards
• Contribute to the design, development, implementation and evaluation of marketing campaigns aimed at the increase of new vehicle sales
• Negotiate price, finalise sales and follow-up with customers to ensure exceptional customer service
• Adhere to legal compliance to the FICA regulation, POPI Act and Customer Protection Act
• Process all leads of prospective customers and follow-up on possible sales
• Pursue and develop customer relationships for the acquisition of vehicle sales in line with set targets
• Manage the effective resolution of customer complaints, ensuring problems are addressed in a timely and accurate manner

Finance

• Execute work activities effectively and efficiently in order to prevent financial losses

Client/Customer

• Deliver work activities adequately to satisfy internal and external customers
• Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for feedback as well as exceptional service delivery

Qualifications and Experience

• Matric certificate
• 3-5 years’ working experience in a similar environment.
• A valid South African driver’s license

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Minimum Qualifications and Experience needed:

• Matric
• Must have parts sales experience within the motor industry
• High product knowledge as well as offering product solutions to customers
• Knowledge of Passenger and Commercial products would be an advantage
• Ability to follow up on all active prospects and update customer data base regularly
• Manage the sales process ensuring timeous deliveries
• Ability to effectively manage achievement of targets through monitoring of progress
• Efficient in administration duties
• Able to ensure policies and procedures relevant to the business are adhered to
• Ability to monitor and control stock
• Ability to negotiate competitive prices
• Ability to retain current customers for repeat business as well as acquire new business

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Specific Role Responsibilities

• Carry out diagnostic work and support mechanics as set out by the Foreman.
• Carry out fault diagnosis to aid and speed up vehicle servicing.
• Take steps to ensure servicing of vehicle remains within the targeted percentages of the manufacturers' time.
• Discuss matters with service advisors and customers as required and provide coherent explanations.
• Ensure standards are maintained with regards to vehicle care and safety whilst performing functions.
• Ensure vehicles are returned to the customer after service in a neat and clean condition.
• Complete all necessary and relevant training as required by the OEM (online, classroom, other mediums of training) within reasonable time frames.

Admin functions:

• Complete forms and documentation included in the company's service routine.
• Draft and prepare any reports required.
• Mentor apprentices, sign off logbooks and evaluate their technical ability (if applicable)
• Ensure effective communication with team members and colleagues across departments, with customers and service providers.
• Participate in marketing campaigns when required for the furtherance of the business.
• Any other duties as may reasonably be required.

Qualifications and Experience

• Qualified Technician; minimum 3-5 years of experience after qualifying as a Technician is essential.
• KIA technician experience will be of advantage
• Relevant OEM product training - will be an advantage.
• Need excellent “fix right first time” track record.
• Competent at operating manufacturer diagnostic equipment/ computer in order to access information required to perform the role and complete duties associated with the role.
• Mechanical insight
• Problem solving and motor vehicle fault finding skills.
• Mental alertness
• Must have sound English communication and writing skills to accurately record findings and work on job cards.
• Meticulous
• Customer orientated
• Team player and Interpersonal competence
• Decision making and action orientated.

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Specific Role Responsibilities

• Analyse commercial performance of the service and parts department relative to set KPIs and where necessary, together with the dealer, develop improvement plans.
• Analyse the customer satisfaction index (CSI) performance and to assist, design and manage the implementation of action plans to achieve the CSI objectives.
• Conduct research and gather data to provide input to operational reporting and decision making processes.
• Conduct research to identify new opportunities/technologies which could result in better operational processes.
• Define standard operating procedures (SOPs) best suited to the dealers circumstances and requirements.
• Ensure and monitor compliance to any current recall campaigns. Ensure that the correct operational tools and processes, as defined by the Manufacturer, are in place and employed.
• Ensure that the dealer adheres to the Aftersales standards relative to service, parts and customer care.
• Provide specialist advice to enable planning for value-added process improvements, initiatives and services.
• Provide specialist advice to identify and develop solutions to improve quality of processes and services.
• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial wastage related to materials or equipment.
• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial wastage.
• Drive service and parts sales profitability and turnover at dealer level.
• Add to the dealers financial operational ecosystem by looking at the management accounts and associated results each month.
• Adjust the financial drivers in accordance with the abovementioned analysis.
• Manage the Goodwill and mobility expenditure of the Importer, within budget.
• Together with your service and parts managers, build a strong appreciation of customer needs, ensure understanding and make recommendations to improve customer interaction and overall satisfaction.
• Deliver services and/or products together with the dealer, that create a culture which aims to meet or exceed customers' expectations in the business.
• Build sustainable relationships with dealer management that contribute to a culture of
• customer service excellence.
• Identify and address dealer needs by providing a variety of related parts, products and accessories, to enhance satisfaction and retention of customers.
• Manage the resolution of customer concerns.
• Identify skills gaps and recommend training needs.
• Dealer staff must own and live up to company values.
• Participate and provide expertise to a culture of work centric thinking, productivity, service delivery and quality management.

Qualifications and Experience

• 5 - 7 years experience in a similar environment
• Minimum Qualification
• Matric
• Business Administration Tertiary qualification
• Technical acumen/qualification
• Automotive Aftersales experience
• Valid driver’s license

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Generic Job Outputs

Process

• Assist in managing efforts to improve current sales of parts , products and accessories that can potentially lead to higher profitability and improved client satisfaction.
• Ensure housekeeping standards are consistently mantained.
• Ensure that the right equipment is used as required by M standards
• Execute own and team work in line with governance and compliance processes.
• Identify and apply known solutions to operational problems within the team environment and escalate unresolved issues.
• Manage all the activities of the bin audit and stock take process ensuring accuracy and escalate any issues.
• Manage and monitor relevant safety regulations and occupational health and safety compliance and report any incidents and accidents.
• Monitor and report on own and team's transactional activities to provide timely information for decision making in area of accountability.
• Monitor shelf life parts and follow the M process accordingly.
• Perform spot checks on the binning process.
• Plan, coordinate and deliver own and team activities to ensure that agreed standards and operational objectives are met.
• Provide advice and support to internal and external stakeholders on parts, products and accessories to maximise profits and to ensure client satisfaction.
• Support the parts manager to ensure parts, products and accessories are available on time to customers.

FINANCE

• Control stock holding and stock demand management in compliance with standard operating procedures.
• Coordinate and monitor daily work activities within the team environment in order to prevent financial losses.

CLIENT

• Deliver services and/or products that create a culture which aims to meet or exceed customers' expectations in the business.
• Coordinate team activities to meet and exceed customer expectations.

PEOPLE

• Act as change agent and provide support to the team throughout the implementation of identified change initiatives
• Coordinate and participate in learning interventions to establish a learning and growth culture within the team
• Own and live up to company

Minimum requirements

• 2-3 years in similar role
• Automotive motor mechanical qualification advantageous

go to method of application »

Specific Role Responsibilities

• Daily, weekly and monthly management of sales.
• Have an understanding of vehicles by familiarising yourself with the characteristics, capabilities, and features.
• Developing the business to reach set sales targets for the month.
• Driving specific strategies to retain and grow existing customer base.
• Assists with the setup of the showroom and displays.
• Accompany customers on test drives, collecting licenses and documentation beforehand per best practices
• Managing customer expectations to ensure effective delivery of service.
• Total commitment to achieve sales targets and growth by venturing and creating opportunities using own skills.
• Identifying and venturing into new revenue streams.
• Ensuring customer escalation is managed and feedback is provided.
• Negotiating the terms of an agreement and closing sales

Qualifications and Experience

• Grade 12/ Matric 
• Valid Code 8 driver’s license
• 2 years of customer service and sales experience with a proven sales track record - desirable.
• Relevant industry experience – desirable.
• An understanding of Auto Pedigree’s products and services – desirable.
• Some understanding of the compliance governing the retail industry – an advantage.
• NCA accreditation - an advantage
• Knowledge of the areas’ most spoken languages - an advantage.

go to method of application »

Specific Role Responsibilities

• Daily, weekly and monthly management of sales.
• Have an understanding of vehicles by familiarising yourself with the characteristics, capabilities, and features.
• Developing the business to reach set sales targets for the month.
• Driving specific strategies to retain and grow existing customer base.
• Assists with the setup of the showroom and displays.
• Accompany customers on test drives, collecting licenses and documentation beforehand per best practices
• Managing customer expectations to ensure effective delivery of service.
• Total commitment to achieve sales targets and growth by venturing and creating opportunities using own skills.
• Identifying and venturing into new revenue streams.
• Ensuring customer escalation is managed and feedback is provided.
• Negotiating the terms of an agreement and closing sales

Qualifications and Experience

• Grade 12/ Matric 
• Valid Code 8 driver’s license
• 2 years of customer service and sales experience with a proven sales track record - desirable.
• Relevant industry experience – desirable.
• An understanding of Auto Pedigree’s products and services – desirable.
• Some understanding of the compliance governing the retail industry – an advantage.
• NCA accreditation - an advantage
• Knowledge of the areas’ most spoken languages - an advantage.

go to method of application »

Specific Role Responsibilities

• Daily, weekly and monthly management of sales.
• Have an understanding of vehicles by familiarising yourself with the characteristics, capabilities, and features.
• Developing the business to reach set sales targets for the month.
• Driving specific strategies to retain and grow existing customer base.
• Assists with the setup of the showroom and displays.
• Accompany customers on test drives, collecting licenses and documentation beforehand per best practices
• Managing customer expectations to ensure effective delivery of service.
• Total commitment to achieve sales targets and growth by venturing and creating opportunities using own skills.
• Identifying and venturing into new revenue streams.
• Ensuring customer escalation is managed and feedback is provided.
• Negotiating the terms of an agreement and closing sales

Qualifications and Experience

• Grade 12/ Matric 
• Valid Code 8 driver’s license
• 2 years of customer service and sales experience with a proven sales track record - desirable.
• Relevant industry experience – desirable.
• An understanding of Auto Pedigree’s products and services – desirable.
• Some understanding of the compliance governing the retail industry – an advantage.
• NCA accreditation - an advantage
• Knowledge of the areas’ most spoken languages - an advantage.