Current Jobs at Shoprite Group of Companies

Job Objectives

• Maintain store replenishment parameters in order to create accurate store orders
• Support store operations with regards to all inventory related queries and issues
• Data tracking and analysis 
• Feedback to the replenishment function 
• Support to the replenishment function
• Relationship management 
• Stock level analysis
• Stock report holding – number of days reports 
• Meeting customer expectations 
• Stock availability assurance 
• Compliance assurance 

Qualifications

• Bachelor's degree in Logistics, Supply chain or similar. 

Experience

• Minimum of 1 years' relevant experience.

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Job Objectives

• Staff management
• Stock management
• Floor-walk management
• Report analysis
• Trading premises maintenance
• Budget and target achievement
• Customer query/complaints resolution

Qualifications

Essential:

• Grade 12 qualification or equivalent (with Maths and English)

Desirable:

• Retail-related tertiary qualification

Experience

Desirable:

• FMCG experience within a retail outlet

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Job Objectives

• Stock control
• Dispensing (under supervision of a pharmacist)
• Administration
• Housekeeping
• Frontshop service

Qualifications

Essential:

• Qualified as a Post Basic Pharmacist Assistant.
• Registered as a Post Basic Pharmacist Assistant with the South African pharmacy council.

Experience

• Two years+ experience working in a similar role.

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Job Objectives

• Perform various aspects of the end-to-end supplier accounts cycle at various times, including but not limited to capturing invoices, processing invoices for payment, processing debits and credits, daily reconciliation of payments processed in relation to invoices processed for payment and associated debits and credits for processing. 
• Assist in verifying supplier banking details and capturing of bank details on an online banking system.
• Control payment batches daily on SAP and Internet banking, follow up and resolve any issues with supervisors or when required.  
• Action daily payment runs and importing of files to online banking systems and the backup of payment history.  
• Perform reconciliations to determine if daily payments processed, balance with invoices processed.   
• Ensure that all daily, weekly and monthly duties and deadlines are met consistently.   

Qualifications

• Grade 12 with accounting or equivalent - (essential).  
• B.Com Accounting

Experience

• +1 relevant experience in a creditors clerk, financial, administrative or similar role - (essential).  
• Microsoft Office 365 - Outlook, Excel - (essential).  
• Working knowledge of creditors documents e.g. statements, invoices, remittances, EFT’s - (essential).  
• Accounting package exposure to SAP - (advantageous).  

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Job Objectives

• Perform administrative duties, such as maintaining employee database, provides clerical support to the HR department
• Compiling and updating HR documents as required.
• Maintaining filing and recording all required administration on systems for reference and auditing purposes
• Completion of monthly management en staff training attendance registers.
• Completion of weekly reports and audits. 
• Assist with ad hoc HR queries and duties (leave queries/pay queries/ employee benefits /HR related queries / headcount recon etc).
• Order and distribute uniforms and PPE.
• Co-ordinating events (Long service, peak, training, and appreciation meals etc).
• Assist with employee engagement activities.
• Performs other duties as assigned

Qualifications

•  National Diploma / Degree (HR Management / Industrial Psychology) or relevant degree level education. (Essential)

Experience

• +1 year in an HR administrative or HR Assistant role with exposure to various aspects of the HR employee lifecycle –delivering HR administration, HR support and Assistant HR service delivery functions or equivalent role.

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Job Objectives

• The trainee will conduct marketing research and maintain awareness of relevant trends that impact the supermarket brands.
• Responsible for formulating new marketing initiatives.
• Measure the effectiveness of the marketing plan.
• All communications and marketing endeavours will be aligned with the brand strategy.
• The trainee will ensure that media selection is efficient and complies with the overall strategy.
• Participate in and assist with the coordination of promotional activities.
• Manage the day-to-day marketing and advertisement activities.
• The trainee will manage campaign budgets under supervision.
• Analyse historical sales information and plan accordingly to maximise the timing and effectiveness of promotions.
• The trainee will foster sustainable relationships with internal business stakeholders.
• Provide marketing support functions to various divisions.
• Act as a liaison between clients and agencies.
• The trainee will provide high-quality briefings to agencies and ensure that all marketing endeavours support the overall business strategy.
• Plan and implement projects in accordance with deadlines and budget constraints.
• Provide and receive continuous feedback to support ongoing improvement.

Qualifications

• Grade 12/ Matric certification – (essential).
• Degree in Marketing or equivalent – (essential)

Experience

• +1 years of marketing experience – (beneficial).
• Experience in a retail environment – (beneficial).

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Job Objectives

• To ensure that sales and profit is generated
• Maximum utilisation of labour within budget guidelines management
• Sound application of industrial relations practices within regions management
• Staff competency level management
• Staff availability as determined by sales demands management
• Personnel administration standards compliance management

Qualifications

Essential

• Degree in Human Resource Management or Labour Legislation (or relevant qualification)

Experience
Essential

• Generalist HR experience
• Strong IR/CCMA experience 
• Shoprite Store experience together with HR experience Desirable
• HR experience in a retail environment

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Job Objectives

• Lead the design and development of advanced, real-time Contact Centre dashboards that provide actionable insights for operational and strategic decision-making.
• Support strategic decision-making by providing data-driven recommendations to leadership.
• Translate business questions into analytical views and communicate findings.
• Act as a business advisor to the Contact Centre team with a focus on data analytics.
• Collaborate with real-time analysts and workforce management teams to optimise queue management, staffing, and service levels using predictive analytics. Act as the golden thread with the analysts, agents and leadership.
• Drive the automation of manual reporting processes, identifying opportunities to implement scalable, system-based solutions.
• Develop and maintain machine learning models to analyse unstructured data and provide insights
• Champion data visualisation best practices, ensuring insights are communicated clearly and effectively to both technical and non-technical stakeholders.
• Partner with IT and business stakeholders to define and implement a long-term data strategy for the Contact Centre.
• Lead the integration of disparate data sources (e.g., CRM, IVR, ACD, QA, CSAT, Social Media technologies) into a unified analytics environment.
• Design and maintain data pipelines for real-time and batch processing.
• Build predictive models to forecast interaction volumes and staffing needs.
• Train Natural Language Processing (NLP) models to classify interactions and automate tagging of contact reasons.
• Optimise call routing algorithms using data-driven insights to improve first-call resolution.
• Ensure data privacy and compliance with regulations in all data processes.
• Implement anomaly detection systems to flag unusual call patterns or potential fraud.
• Collaborate with IT and engineering teams to deploy models into production environments.
• Support budgeting and cost optimisation through data-driven analysis of call centre operations.
• Ensure data accuracy and integrity in all reporting and analysis.
• Support compliance reporting by providing accurate and timely data extracts.
• Mentor and coach junior analysts and data professionals, fostering a high-performance, data-driven culture and a cross functional team.
• Conduct deep-dive analyses into customer journeys, pain points, and behavioral trends to inform CX improvements.
• Design and implement data pipelines and ETL processes to ensure timely and accurate data availability.
• Collaborate with product and digital teams to align Contact Centre insights with broader omnichannel strategies.
• Evaluate and be proactive in recommending new tools, platforms, and technologies to enhance the analytics ecosystem.
• Ensure data governance, quality, and compliance across all Contact Centre analytics initiatives.
• Translate complex data into compelling business cases that drive investment in customer experience and operational improvements.
• Co-develop and maintain performance scorecards for agents, teams, and campaigns, aligned with business KPIs.
• Support A/B testing and experimentation to evaluate the impact of new processes, scripts, or technologies.
• Lead cross-functional analytics projects, managing timelines, deliverables, and stakeholder expectations.
• Stay abreast of industry trends and innovations in AI, NLP, and Contact Centre technologies.
• Continuously assess and improve the maturity of the Contact Centre analytics function, setting benchmarks and driving innovation.

Qualifications
Essential

• Bachelor’s or Honour’s degree in Data Science, Computer Science, Statistics, Mathematics, or a related field.

Experience
Essential

• +6 years of experience in data science, analytics, or business intelligence.
• Proven experience in developing and managing dashboards using tools like Power BI, Tableau, or Qlik.
• Experience with cloud platforms (e.g., AWS, Azure, Google Cloud) and version control tools (e.g., Git).

Desirable

• +2 years of experience in a Contact Centre or customer operations environment.

go to method of application »

Job Objectives

• Stock control
• Dispensing (under supervision of a pharmacist)
• Administration
• Housekeeping
• Frontshop service

Qualifications

Essential:

• Qualified as a Post Basic Pharmacist Assistant.
• Registered as a Post Basic Pharmacist Assistant with the South African pharmacy council.

Experience

• Two years+ experience working in a similar role.

go to method of application »

Job Objectives

• Achieve store sales and profit targets through effective execution of divisional strategies.
• Execute customer service excellence through every aspect of the store, including store appearance, display of merchandise, product placement, story layout, and selling procedures.
• Respond to customer complaints in accordance with company policies and procedures.
• Monitor and report on performance and sales against daily targets.
• Execute stock management procedures, including monitoring stock and inventory, and performing quality assurance of merchandise on a regular basis.
• Minimise stock loss through compliance with security measures, stock and cash handling procedures.
• Implement pricing policies on merchandise
• Coordinate merchandise display and sales promotion activities.
• Orders merchandise and prepare requisitions to replenish merchandise on hand.
• Perform administrative tasks to support the smooth operation of all store operations, including the submission of employee paperwork, preparing and submitting reports, and monitoring sales receipts and cash.
• Execute financial administration including taking inventories, reconciling cash with sales receipts and preparing daily records of transactions.
• Ensure employees comply with established security, sales and record keeping procedures and practices.
• Support with people management functions including coordinating staffing schedules, managing of performance and upskilling of teams.
• Monitor and report on the store’s compliance with healthy and safety policies.

Qualifications

• Grade 12 certificate with English and Mathematics – (essential).
• Tertiary qualification in retail management or a related field – (desired).

Experience

• +2 years’ retail experience gained through working in a retail store – (essential).

go to method of application »

Job Objectives

• Achieve store sales and profit targets through effective execution of divisional strategies.
• Execute customer service excellence through every aspect of the store, including store appearance, display of merchandise, product placement, story layout, and selling procedures.
• Respond to customer complaints in accordance with company policies and procedures.
• Monitor and report on performance and sales against daily targets.
• Execute stock management procedures, including monitoring stock and inventory, and performing quality assurance of merchandise on a regular basis.
• Minimise stock loss through compliance with security measures, stock and cash handling procedures.
• Implement pricing policies on merchandise
• Coordinate merchandise display and sales promotion activities.
• Orders merchandise and prepare requisitions to replenish merchandise on hand.
• Perform administrative tasks to support the smooth operation of all store operations, including the submission of employee paperwork, preparing and submitting reports, and monitoring sales receipts and cash.
• Execute financial administration including taking inventories, reconciling cash with sales receipts and preparing daily records of transactions.
• Ensure employees comply with established security, sales and record keeping procedures and practices.
• Support with people management functions including coordinating staffing schedules, managing of performance and upskilling of teams.
• Monitor and report on the store’s compliance with healthy and safety policies.

Qualifications

• Grade 12 certificate with English and Mathematics – (essential).
• Tertiary qualification in retail management or a related field – (desired).

Experience

• +2 years’ retail experience gained through working in a retail store – (essential).

go to method of application »

Job Objectives

• Practical exposure to Supply Chain environment
• Continous learning
• Process evaluation and observation

Qualifications

• BCOM Supply Chain / Logistics Management
• BEng Industrial Engineering
• BTech Retail Business Management
• BSC Quantitative Management
• BCOM International Trade / Business

Experience

• 0 - 2 years