Clicks Group is a retail-led healthcare group which has been listed on the JSE Limited since 1996. Through market-leading retail brands Clicks, GNC, The Body Shop and Claire's, the group has over 840 stores across southern Africa. Clicks Group is a leader in the healthcare market where Clicks has the largest retail pharmacy chain with over 620 in-store pharm...
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Introduction
- To develop and execute the category strategy in order to achieve and exceed the category financial targets through rapidly accelerating category depth, strengthen pricing strategy and driving private label and exclusive Brands thereby creating product differentiation and innovation to increase market share and profitability.
Job description
- To develop and implement a category plan for specific product ranges to ensure reduced cost of goods, optimise contract terms and increase income, assume responsibility of budget and revenue for category.
- To negotiate favourable trading terms and promotional spend (co-op), actively cultivate, develop and maintain vendor relationships and partnerships to ensure vendor performance and first to market with new product launches.
- To maintain relationships with existing suppliers and sourcing new suppliers for future products lines.
- To implement a plan that will achieve the Clicks' value proposition through price and promotion whilst achieving promotional sales targets.
- To translate the operating and financial plans into a balanced product assortment and visual on-shelf display to meet the customer’s needs
- To support the sourcing and development of private label products and exclusive brands thereby creating product differentiation, innovation and brand loyalty that will increase market share and profitability.
- To regularly review performance indicators, such as sales, margin and promo quantification, keeping the business updated on financial performance versus market and plan.
- To conduct range reviews, analyse consumer buying patterns, predict future trends and stay abreast with competitor activity.
- To work collaboratively with internal and external stakeholders, including marketing and Clubcard to ensure effective delivery of the operating plan.
- To support both the Merchandise and Graduate Development Programme by playing an active role in facilitating training sessions to embed sound procurement principles and commercial awareness.
Minimum requirements
Job Related Knowledge:
- Operating plan development
- Supplier relationship management
- Procurement and Supply Chain
- Business Objectives and Strategies
- Business Processes
- Retail Management
- Market trends and competitor analysis
- Understanding of supplier co-op negotiations and trading terms
- Financial planning and budgets
- Relevant legislation
- Sales Margin Management
Job Related Skills
- Strong Financial/Business acumen with a merchant mindset
- Strong negotiation skills
- Planning and organisational skills
- Ability to build strong supplier relationships
- Competency in all computer packages, i.e. Outlook,Excel, PowerPoint
- Verbal and written communication
- Problem solving and analytical thinking
- Strategic thinking and decision making
- Attention to detail
- Project management
- Training facilitation
Job Experience
- 4-6 years Category Management experience
- 2-3 years People Management experience
- Managing objectives
- Experience with local and global supplier networks
Education
- B Degree or Diploma in Retail, Purchasing Management or similar (Essential)
Competencies
- Deciding and Initiating Action
- Working with People
- Persuading and Influencing
- Analysing
- Learning and Researching
- Delivering Results & Meeting Customer Expectations
- Achieving Personal Work Goals and Objectives
- Entrepreneurial and Commercial Thinking
Apply by: 13 March 2025
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Introduction
- We are looking to recruit a National Operations Manager to oversee all brands of Sorbet Stores nationally. The role will be based in the Sorbet Offices in Woodmead and will report to the Managing Executive: Franchising.
Job Description
The role involves overseeing the groups operational policies and procedures to deliver an exceptional guest experience as well as to assume operational accountability for the growth, development, and success of the franchisee network.
- Development and implementation of Operations Strategy, plans, cycles, and campaigns which align with the overall Group and Brands strategies.
- Preparation and management of annual turnover and operating budgets.
- Accountable for the recruitment and selection of all franchise partners.
- Drive the management and growth of corporate stores in line with turnover and profitability budgets
- Drive Quality Assurance projects and audits as well as performance standards control via the regional team
- Improve the company’s operating capabilities to surpass guest and franchisee satisfaction and retention
- Accountable for all change of Franchise partners hands, new store roll outs and closures.
- Support rental negotiations with landlords and franchise partners
- Responsible for achievement of national operational standards ratings
- Responsible for full implementation of all National, regional and locality marketing programmes
- Responsible for development and implementation of franchisee best operating practice financial benchmarks
- Satisfactorily manage and report on customer queries and expectations via the customer service department.
- Introduce strategic and tactical initiatives throughout the group to ensure guest satisfaction with the Sorbet brand
- Manage, host and co-ordinate and attend regional and national franchisee meetings.
- Plays a key role with regards to new product, technology, store development and revamp design interventions.
- Works closely with the New Business to drive growth and development of the stores and expansion into SADC
- Responsible for implementation of all IT enhancement projects with Franchise Partners.
- Identifying and implementing the ongoing training and development of all citizens and Franchise Partners
- Managing and maintaining strong relationships with the key strategic partners that support operational processes
- Manage store revamp/upgrade programme in line with contractual arrangements with Franchise Partners
- Develop and implement key management reports and store reports to achieve the financial objectives
- Develop the strategic plan of the Group
Minimum Requirements
Job Knowledge
- Financial Management
- Change Management
- Retail Management
- Risk management
- Relevant labour legislation
- Human Resource Management
- Project management
- Conflict handling
Job Related Skills
- Commercial and Entrepreneurial Awareness
- Communication Skills
- Interpersonal Skills
- Analytical Skills
- Decision-Making Skills
- Able to motivate people
- Persuading Skills
Experience And Education
- Must be in possession of a suitable tertiary qualification preferably a bachelor’s degree.
- Must have a minimum of 5-7 years previous management experience as well as experience in the leadership of a large and diverse team within the Retail and Beauty or Food Service industry.
- Strong track record of success in the franchising industry and management of corporate stores.
- Strong track record of successfully delivering growth and profitability for brands
- Strong track record of building relationships and stakeholder engagement across departments
- Sales orientation and management of budgets
Competencies
- Leading and Supervising
- Entrepreneurial and Commercial Thinking
- Persuading and Influencing
- Deciding and Initiating Action
- Presenting and Communicating Information
- Analysing
- Planning and Organising
- Delivering Results and Meeting Customer Expectations
- Coping with Pressures and Setbacks
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Introduction
- Responsible for providing pharmaceutical care services (within scope of practice) and performing day-to-day dispensary administration according to company's Standard Operating Plans (SOPs). To focus on the administration of scripts to provide general dispensing duties with the emphasis on patient satisfaction
Job Description
Job Objectives:
Responsibilities
- Interact with customers in a professional manner and with strict confidentiality within SOP and agreed timelines
- Administration of scripts and or any other claiming/capturing related procedure
- Accurate and complete handling of all profiles worked on
- Interact with health care professionals where needed
- Problem solving and follow up of queries
Duties
- Interact with customers via telephone or other means regarding medication and Healthcare Services
- Accurate capturing of scripts received at the Central Pharmacy centre
- Handling of queries regarding prescriptions
- Patient Profile management
- Assist with Chronic authorizations
- Liaison with all other departments
- Ad hoc requirements as per operational requirements
Knowledge
- Product knowledge (including OTC)
- SAPC and relevant legal knowledge
- Sound knowledge of the chronic authorization process and procedures
- Customer service orientated
- Ethical working practice and compliance
Skills
- Computer literacy (MS Office)
- Customer service orientated
- Team Player
- Integrity
- Accuracy and attention to detail
- Computer literacy (MS Office)
- Must be bilingual (with English being one of the requirements
- Must be able to work with patients and be adaptable to assist with various departmental duties
- Be able to use initiative in order to provide patient satisfaction
- Effective time management skills
- Adaptability
- Positive attitude
- Be able to work under pressure
Competencies
Essential
- Adhering to Principles and Values
- Working with People
- Delivering Results and Meeting Customer Expectations
Experience
Minimum requirem
- Minimum 1 year in the role of Pharmacist Assistant Post Basic
Education
- Further Education and Training Certificate Pharmacist Assistance (Essential)
Apply by:13 March 2025
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Introduction
- To ensure the efficient operation of the dispensary and to ensure service excellence by delivering high standards of Pharmaceutical care in order to meet sales and compliance targets, leading to a competitive advantage for the brand.
Job Description
Job Objectives:
- To provide high standards of pharmaceutical care, accurate and safe dispensing, including generic substitution, and the provision of advice in accordance with Clicks’ way of working, good pharmacy practice and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC).
- To efficiently execute all operational activities of the dispensary, including safe and responsible stock management, shrinkage, general housekeeping and administration in line with merchandising, SAPC regulations and company standards.
- To ensure the operational viability of the dispensary through focusing on core dispensary and clinic targets.
- To ensure competent and motivated employees by overseeing training and development of Pharmacist Assistants and Pharmacist Interns in line with SAPC requirements when required.
- To execute customer service initiatives in the dispensary to ensure a great customer experience, driving of customer loyalty and achievement of club card participation targets.
- To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC’s) to ensure business objectives are achieved and opportunities are maximised.
- To ensure integration and partnership with the clinic and healthcare aisle resulting in a full offering to customers regarding their healthcare needs.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
Minimum Requirements
Education and Experience Requirements:
- Essential: Registered Pharmacist with SAPC
- Desirable: Retail Pharmacy experience
- Desirable: Unisolve experience
Job Knowledge And Skills Required
- SAPC and relevant legal knowledge
- Ethical working practice and compliance
- Knowledge of stock, cost, risk and compliance management procedures
- Knowledge of patient care, professional counselling
- Knowledge of customer service excellence
- Tutorship and coaching skills
- Results and target driven
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Interpersonal skills (Customer service orientation and effective patient care)
- Computer literacy
- Strong financial acumen
Essential Competencies
- Following instructions and Procedures
- Relating and networking
- Delivering Results and Meeting Customer Expectations
- Relating and networking
- Planning and Organising
- Coping with Pressures and Setbacks
- Entrepreneurial and Commercial Thinking
- Working with people
- Adhering to Principles and Values
go to method of application »
Introduction
- Responsible for providing pharmaceutical care services (within scope of practice) and performing day-to-day dispensary administration according to company's Standard Operating Plans (SOPs). To focus on the administration of scripts to provide general dispensing duties with the emphasis on patient satisfaction
Job Description
Job Objectives:
Responsibilities
- Interact with customers in a professional manner and with strict confidentiality within SOP and agreed timelines
- Administration of scripts and or any other claiming/capturing related procedure
- Accurate and complete handling of all profiles worked on
- Interact with health care professionals where needed
- Problem solving and follow up of queries
Duties
- Interact with customers via telephone or other means regarding medication and Healthcare Services
- Accurate capturing of scripts received at the Central Pharmacy centre
- Handling of queries regarding prescriptions
- Patient Profile management
- Assist with Chronic authorizations
- Liaison with all other departments
- Ad hoc requirements as per operational requirements
Knowledge
- Product knowledge (including OTC)
- SAPC and relevant legal knowledge
- Sound knowledge of the chronic authorization process and procedures
- Customer service orientated
- Ethical working practice and compliance
Skills
- Computer literacy (MS Office)
- Customer service orientated
- Team Player
- Integrity
- Accuracy and attention to detail
- Computer literacy (MS Office)
- Must be bilingual (with English being one of the requirements
- Must be able to work with patients and be adaptable to assist with various departmental duties
- Be able to use initiative in order to provide patient satisfaction
- Effective time management skills
- Adaptability
- Positive attitude
- Be able to work under pressure
Competencies
Essential
- Adhering to Principles and Values
- Working with People
- Delivering Results and Meeting Customer Expectations
Experience
Minimum requirements
- Minimum 1 year in the role of Pharmacist Assistant Post Basic
Education
- Further Education and Training Certificate Pharmacist Assistance (Essential)
Apply by: 13 March 2025
go to method of application »
Introduction
- Responsible for providing pharmaceutical care services (within scope of practice) and performing day-to-day dispensary administration according to company's Standard Operating Plans (SOPs). To focus on the administration of scripts to provide general dispensing duties with the emphasis on patient satisfaction
Job Description
Job Objectives:
Responsibilities
- Interact with customers in a professional manner and with strict confidentiality within SOP and agreed timelines
- Administration of scripts and or any other claiming/capturing related procedure
- Accurate and complete handling of all profiles worked on
- Interact with health care professionals where needed
- Problem solving and follow up of queries
Duties
- Interact with customers via telephone or other means regarding medication and Healthcare Services
- Accurate capturing of scripts received at the Central Pharmacy centre
- Handling of queries regarding prescriptions
- Patient Profile management
- Assist with Chronic authorizations
- Liaison with all other departments
- Ad hoc requirements as per operational requirements
Knowledge
- Product knowledge (including OTC)
- SAPC and relevant legal knowledge
- Sound knowledge of the chronic authorization process and procedures
- Customer service orientated
- Ethical working practice and compliance
Skills
- Computer literacy (MS Office)
- Customer service orientated
- Team Player
- Integrity
- Accuracy and attention to detail
- Computer literacy (MS Office)
- Must be bilingual (with English being one of the requirements
- Must be able to work with patients and be adaptable to assist with various departmental duties
- Be able to use initiative in order to provide patient satisfaction
- Effective time management skills
- Adaptability
- Positive attitude
- Be able to work under pressure
Competencies
Essential
- Adhering to Principles and Values
- Working with People
- Delivering Results and Meeting Customer Expectations
Experience
Minimum requirements
- Minimum 1 year in the role of Pharmacist Assistant Post Basic
Education
- Further Education and Training Certificate Pharmacist Assistance (Essential)
Apply by: 13 March 2025
go to method of application »
Introduction
- Responsible for providing pharmaceutical care services (within scope of practice) and performing day-to-day dispensary administration according to company's Standard Operating Plans (SOPs).
Job Description
Job Objectives:
- High standards of customer service and care
- Efficient stock control and administration, including repacking of medicine
- Efficient dispensary administration
- Accurate compounding
- Provision of general health advice
- High standards of housekeeping and merchandise display
- Ad hoc requirements as per operational requirements
Minimum Requirements
Qualifications and Experience:
- Matric with Maths (Essential)
- Minimum requirements of the Health Professions Council of South Africa for the various levels as a Pharmacist Assistant (Qualified, Post Basic and Learner Basic)
Skills, Abilities And Job Related Knowledge
- Product knowledge (Health isle and OTC)
- SAPC and relevant legal knowledge
- Customer service orientated
- Team Player
- Integrity
- Ethical working practice and compliance
- Accuracy and attention to detail
- Basic calculations
- IT Business Operating Systems
- MS Office
Competencies
- Adhering to Principles and Values
- Working with People
- Delivering Results and Meeting Customer Expectations
- Following Instructions and Procedures
- Relating and Networking
- Planning and Organising
go to method of application »
Introduction
- Responsible for providing pharmaceutical care services (within scope of practice) and performing day-to-day dispensary administration according to company's Standard Operating Plans (SOPs). To focus on the administration of scripts to provide general dispensing duties with the emphasis on patient satisfaction
Job Description
Job Objectives:
Responsibilities
- Interact with customers in a professional manner and with strict confidentiality within SOP and agreed timelines
- Administration of scripts and or any other claiming/capturing related procedure
- Accurate and complete handling of all profiles worked on
- Interact with health care professionals where needed
- Problem solving and follow up of queries
Duties
- Interact with customers via telephone or other means regarding medication and Healthcare Services
- Accurate capturing of scripts received at the Central Pharmacy centre
- Handling of queries regarding prescriptions
- Patient Profile management
- Assist with Chronic authorizations
- Liaison with all other departments
- Ad hoc requirements as per operational requirements
Knowledge
- Product knowledge (including OTC)
- SAPC and relevant legal knowledge
- Sound knowledge of the chronic authorization process and procedures
- Customer service orientated
- Ethical working practice and compliance
Skills
- Computer literacy (MS Office)
- Customer service orientated
- Team Player
- Integrity
- Accuracy and attention to detail
- Computer literacy (MS Office)
- Must be bilingual (with English being one of the requirements
- Must be able to work with patients and be adaptable to assist with various departmental duties
- Be able to use initiative in order to provide patient satisfaction
- Effective time management skills
- Adaptability
- Positive attitude
- Be able to work under pressure
Competencies
Essential
- Adhering to Principles and Values
- Working with People
- Delivering Results and Meeting Customer Expectations
Experience
Minimum requirements
- Minimum 1 year in the role of Pharmacist Assistant Post Basic
Education
- Further Education and Training Certificate Pharmacist Assistance (Essential)
Apply by: 13 March 2025
go to method of application »
Introduction
- We have a vacancy for a Marketing Coordinator to work with the Customer Loyalty team within the Marketing department. The role will be based at the Head Office in Cape Town and will report to the Senior Brand Manager. To assist the Senior Brand Manager with the planning and implementation of the marketing plan across the ClubCard and Partner portfolio to drive effective marketing to achieve operational objectives.
Job Description
Job Objectives:
- To assist in implementation of the marketing plan to achieve marketing and loyalty portfolio objectives.
- To plan, organise and implement the roll-out of marketing campaigns across the loyalty portfolio.
- To understand and deliver on the marketing plan set out by Senior Brand Manager.
- To liaise with internal and external suppliers on marketing briefs, timing schedules and creative material to achieve loyalty objectives.
- Liaise with internal stakeholders to ensure that the delivery of marketing plans are achieved
- To co-ordinate the company projects as assigned by the Senior Brand Manager and ensure that projects delivered within the deadline / timeframe
- To ensure that campaign plans and initiatives are within the marketing budgets set and obtain the best return on investment
- To ensure that the marketing initiatives are planned timeously and meet the requirements of the Senior Brand Manager and key stakeholders by deadlines issued.
Education
Minimum requirements
- Essential: Matric
- BA / BComm Degree, National Diploma – Marketing
- Subjects: Communication, Finance, Marketing Management Principles, Economics, Business Management
Experience
- Essential: 3 years Marketing / Brand Management Co-ordinator
Knowledge
- Impact of Consumer Protection Act
- Working knowledge of marketing processes
- Business Planning process
- Consumer insights – working knowledge
- Knowledge of the media and advertising environment
- Understand brand planning and activation principles
Skills
- Communication Skills – Bi-lingual
- Microsoft Office Suit (MS Excel, MS PowerPoint, Ms Outlook, MS Word)
- Internet
- Presentation Skills
- Financial and numerical skills
Apply by: 13 March 2025
go to method of application »
Introduction
- To offer exceptional service to all customers by providing knowledgeable service and basic advice on healthcare, nutrition and supplementation in order to maximise sales and build customer loyalty.
Job Description
Job Objectives:
- To deliver exceptional customer service through in-store visibility and proactivity to customer needs through knowledge and understanding of health and supplements.
- To consult with customers and provide suitable advice on healthcare, nutritional and supplement products.
- To drive healthcare sales in line with targets through promotion of a broad range of brands by cross selling and upselling to increase profitability.
- To drive stock availability in the healthcare aisles through compliance with stock management principles and procedures in order to drive sales.
- To prevent wastage in own area by adhering to stock rotation principles.
- To prevent stock losses by following all risk management policies and principles.
- To ensure high standards of hygiene and cleanliness within the store in order to create an appealing shopping environment for customers.
- To assist in product merchandising by following the merchandising guidelines and procedures.
- To adhere to all store standard operating procedures.
- To ensure continuity of service by focusing on own development and product knowledge and sharing product information with relief staff.
Minimum Requirements
Job Knowledge:
- Essential: Basic health, fitness and supplements product knowledge
- Essential: Basic knowledge of retail store operations principles (stock management, merchandising, risk management,)
Job Related Skills
- Essential: Good communication and interaction skills
- Essential: Customer and service orientation
- Essential: Selling skills
- Essential: Merchandising skills
- Desirable: Basic computer literacy
Job Experience
- Essential: At least 1 year related experience
- Essential: Experience working with sports nutrition and vitamin related products
- Essential: Selling skills; customer related training
Education
- Essential: Matric (50% pure/ 60% lit)
- Essential: English 50%
- Essential: Pass in Life Science/Physics
- Desirable: Sports / fitness / nutrition qualification
Competencies
Essential
- Relating and Networking
- Persuading and Influencing
- Following Instructions and Procedures
- Delivering Results and Meeting Customer Expectations
- Presenting and Communicating Information
- Achieving Personal Work Goals and Objectives
Desirable
- Coping with Pressures and Setbacks
- Adapting and Responding to Change
- Adhering to Principles and Values
- Planning and Organising
- Working with People
Apply by: 12 March 2025
Method of Application
Use the link(s) below to apply on company website.
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