Current Openings at Finbond Mutual Bank

Purpose of the role:

Assist the company in maintaining robust, reliable, efficient and flexible telecommunication and computer-based systems. To ensure the company's IT and telecommunications assets are identifiable and reasonably safeguarded at all times. To keep systems down time to a minimum and all systems running to the standard appropriate for each user. Where there is more than one system failure then the need is to ensure, using the management's guidance, that the business issues are resolved in priority order

Essential Functions:

• To keep the IT hardware & Software list up to date
• To maintain and update Finbond email access and setup rights
• To record & file I.T Change requests
• To set up new machines and make sure that all the in house standard documents are set up correctly, it has the appropriate programs matched with a legal license, an e mail account
• To monitor the use of the computers and make sure there is no misuse of the system
• To respond to the tasks on the IT helpdesk platform.
• To offer IT support to remote workers or site/branch offices. This may involve occasional site visits
• To assist in minimizing expenses incurred and keeping within the specified IT budget

Qualifications:

• A +
• N +
• MCSE Beneficial

Experience:

• Client Service driven individual
• Able to work in a team
• Able to work unsupervised
• Work with attention to detail and according to company policy
• Willing to work overtime when required
• Deadline driven
• Well-spoken and able to communicate effectively
• Must be able to priorities incidents based on the severity of the incidents
• Effective time management and planning
• Able to handle stress well.
• Must be prepared to occasionally work outside normal working hours and travel occasionally.

Knowledge and Skills:

• 2 – 3 years’ experience in Network installations and network troubleshooting
• 2 – 3 years’ experience CCTV installations and troubleshooting
• 2 – 3 Years ‘experience in desktop and laptop hardware troubleshooting
• 2 – 3 years ‘experience in end user support within a domain environment.
• 1 year experience in setting up wired and wireless networks.
• Extensive knowledge on Microsoft Windows 7, 8, 8.1 and 10 and the support and troubleshooting there off
• Extensive knowledge on all Microsoft office versions and the support there off
• 2 – 3 Years’ experience with remote support tools such as TeamViewer, VNC and Miradore

Additional Requirements:

• Valid code 8 driver’s license

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Purpose of the role:

To provide a sales, promotion, communication, and administrative service to clients with clearer communication and effective administration; to the extent necessary for the organization to achieve its objectives

Qualifications:

• Minimum Matric

Experience:

• Minimum 6 months

Knowledge and Skills:

• Office skills or equivalent Interpersonal skills Sales skills Numeracy skills

Additional Requirements:

• No Criminal record Clear ITC Honesty Punctuality.

go to method of application »

Purpose of the role:

To provide a sales, promotion, communication, and administrative service to clients with clearer communication and effective administration; to the extent necessary for the organization to achieve its objectives

Qualifications:

• Minimum Matric

Experience:

• Minimum 6 months

Knowledge and Skills:

• Office skills or equivalent Interpersonal skills Sales skills Numeracy skills

Additional Requirements:

• No Criminal record Clear ITC Honesty Punctuality.

go to method of application »

Purpose of the role:

The employee shall, at all times, perform his/her duties in a diligent, satisfactory and responsible manner ensuring that the interests of the company are protected and ensuring that the good name and standing of the company be maintained. The employee will report to the IT Department Head, or such other person as may be designated from time to time.

Day to Day:

• Check Calls on Manage Engine (E.g. Asset Transfers, Cashbox purchases, Asset Card purchases, PO purchases)
• Check POPs on Manage Engine and load any outstanding payments onto Fraxion.
• Update IT payment sheet accordingly.
• Update IT Asset input sheet accordingly.
• Save and name all invoices with the correct PO number and invoice number.
• Uploading Fraxion payments
• Do Asset transfers on Asset Register.
• Once Asset transfers are done on the Asset register and relevant info is sent to the Techs, Submit for Approval and put ME call on Await Approval.
• Other Administrate duties required.
• Manage ad hoc duties - The employee will be required to perform other duties not listed in the Job Description, but which fall reasonably within the ambit of the Job Description or reasonably within the area of responsibility of the appointed post, when required to do so. The fact that the required duty is not listed in the Job Description may not be construed as reasonable ground for a refusal to execute the required function.

Weekly:

• Get POPs (Proof of Payment)
• Update POPs from invoice received to payment done.
• Make sure all outstanding payments are done when the weekly report is sent out.
• Check on all Await Approval calls and when approval is done, put on Update Assets.

Monthly:

• Prep Asset register for Submission.
• Remind all IT Technicians of the submissions of their expense sheets and logbooks.
• Ensure the IT Asset Input sheet is ready for submission on the 5th of each month.
• Close all Updated Assets calls once the Assets register has been submitted.
• When the new Asset register is sent back, copy the new register into the Updated List to Finance sheet to cross reference and double check all transfers and scrapings were done correctly.
• Bi-annually (Every 3 months):
• Check Branch Asset Register
• Compare Check Sheet with Asset Register and if any discrepancies are found, correct, and resolve them.
• Follow up with Branch, AMs and IT technicians regarding transfers that weren't logged.
• Update Branch sheet as Check sheets is being done.

Qualifications:

• Matric.

Experience:

• Prior experience will be an advantage in administration.

Knowledge and Skills:

• Strong verbal skills.
• Strong writing skills.
• Able to work in a team.
• Able to work under pressure.
• Must be computer literate.

Additional Requirements:

• Clear criminal record

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Purpose of the role:

To provide assistance to the Meyerton Legal Department by liaising with Branches, Debt Counsellors, Administrators and other Departments and general administrative office duties as requested from time to time to the extent necessary for the organization to achieve its objectives.

• Attending and resolving queries from branches, Clients, Debt Counsellors and Administrators.
• Following up on payments effected by Debt counsellors or Administrators.
• Including, but not limited to: Data capturing and drafting of letters;
• Certificate of Balances.
• Acceptance letters;
• Paid up letters;
• Termination Letters;
• Recon Statements;
• Processing of Debt review / Administration applications, debit order cancellations and refunds.
• Managing accounts on Excalibur and Delfin

Qualifications:

• Matric

Experience:

• Prior experience will be an advantage in administration.

Knowledge and Skills:

• An ability to communicate in a clear, respectful, honest, assertive and persuasive manner e.g., Telephone etiquette and written communication.
• Honesty, punctuality, and strong interpersonal skills.
• Numeracy and literacy abilities to the level that ensures avoid mistakes.
• A flair for administrative organization and attention to detail.
• A positive attitude and empathy and patience with clients and colleagues.
• Knowledge with Excel and Word.
• An ability to operate a computer and peripherals effectively and at acceptable speeds.
• Accuracy in the maintenance of records and systems.
• An ability to remain calm and resolve conflict.
• An ability to converse fluently in at least Afrikaans and/or English. Ability to speak another official language will be advantageous.
• A compliance to all workplace rules and procedures.
• A willingness to undertake duties beyond the confines of your job.

Additional Requirements:

• Clear criminal record
• Computer literacy