Current Openings at Sanlam

Who are we?

Sanlam Developing Markets [SDM] (a wholly-owned subsidiary of Sanlam Life Limited) is one of the top financial services providers in the South African entry-level and emerging middle market. It aims to understand the unique requirements of clients and offers a wide range of simple and affordable financial solutions that cover needs such as funeral insurance, savings for education, life cover and personal accident plans. In terms of the Sanlam Group Governance Policy, SDM is managed by the SA Retail Mass cluster, which is part of the Sanlam Life and Savings cluster within the Sanlam Group. The cluster focusses on retail porducts, as well as group schemes.

What will you do?

• Responsible for supporting the business with timely Reporting/Dashboard/Scorecard solutions using SQL Server/SSIS/SSRS, MS Excel, SharePoint and similar Business Intelligence tools.
• To support the reporting requirements by way of data extracts, queries, and automating processes/tasks, creating reports, scorecards and dashboards.
• Generate both periodic and ad hoc reports as needed.
• Understands the data, systems and architecture of front end applications and back end data.
• Analysis of data, finding patterns within large complex datasets
• Interface with multiple business users across the organization to gather and understand analytics /reporting requirements
• Build and maintain strong relationships with internal clients, and recommend innovative solutions to business problems
• Perform data validation to ensure that data is correct and meets functional area data specifications.
• Validates the quality of the data, raises incidents, where necessary and works with business specialist to continuously improve on the quality of data.
• Adhere to reporting requirements and standards as stipulated in the service level agreement (SLA)
• Translate data in a way that meets functional area specifications.
• Provide continues improvement on reporting and analytics methods.

What will make you successful in this role?

• Matric
• Relevant tertiary qualification
• Extensive experience with MS SSRS
• Extensive experience with MS SSAS
• Extensive experience with MS T-SQL
• Extensive experience with MS SSIS
• Must have experience in designing Enterprise level BI Solutions using the Microsoft stack.
• Must have experience in designing Self Service BI Solutions.
• SAP Hana modelling will be advantageous
• Must have real world experience with designing and implementing predictive & descriptive analytical models.

Qualification and Experience

• Degree with 10 years related experience.

Knowledge and Skills

• IT Data Analysis
• Project Oversight
• Reporting and Administration
• Quality, Compliance and Accreditation
• Business Requirements Definition
• Technologies

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Output/Core Tasks:

• Preparing a claim for the Claims Consultant by ensuring all required information is available
• Administer and pay claims
• Handling of queries (telephonically and/or via email) within agreed timelines
• Action and respond to all customer/client follow-up tasks within agreed timelines
• Answering of calls on the Living Benefit Claims Helpdesk (on rotation basis)
• Engaging telephonically with clients regarding the progress of the claim

Minimum Requirements:

Qualifications & Experience:

Minimum qualification: 

• Matric / Grade 12
• Relevant Degree or Diploma

Minimum experience: 

• 3 years’ experience in claims administration of Long-term Life benefits.
• Knowledge of long-term Life Products and Benefits.
• Good understanding of Renewal policy and Individual Life Operational systems will be an advantage.
• Experience in the medical field (e.g. Nursing, Medical Aid Claims) will be an advantage.
• Previous experience in telephonic customer service or call centre environment will be an advantage.

Sanlam Core Competencies:

• Being resilient
• Collaborates
• Cultivates Innovation
• Customer Focus
• Drives results

Role Competencies:

• Communicates effectively
• Planning and Organising
• Team work
• Working independently

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What will you do?

Responsible for the development of a systems architecture that describes the complete set of components and interfaces that make up IS application solutions to specified business requirements in a large, complex organisation. The specification, product selection and design of infrastructure components to implement a systems architecture. The identification of new and emerging software technologies, methodologies and products, and ICT methods and techniques and the ongoing assessment of their relevance and potential value to the organisation.

• Ensures that expected application performance levels are achieved and proactively identifies areas for improvement.
• Investigate, analyze, and resolve complex technical problems. Identifies and manages interfaces, service levels, standards, and configurations. Responds with urgency to incidents and service requests.
• Support delivery team with deployment, maintenance, and troubleshooting of core business applications, including application servers, associated hardware, endpoints, and databases
• Develop, analyze, prioritize, and organize technical requirement specifications, data mapping, diagrams, and flowcharts for developers and testers to follow
• Develop technical specification following on best practices for scalability, supportability, ease of maintenance, and system performance 

Solution Design & Technical Specifications

• Translate business requirements into an integrated system vision & detailed systems requirement. Detailed system requirements must include all capabilities, interfaces and functionalities within and across technologies.
• Facilitate processes to ensure integrated requirements are socialized, understood & approved across the broad range of stakeholders to be impacted (this includes various processes e.g. risk / governance forums, change council, scrum meetings / DevOps team capability building, solution design sessions etc.)
• Work collaboratively with project / program teams, squads, scrum masters and engineers to define backlog, release & DevOps / project planning implications of the requirements development & roadmap (what should happen when)
• Work as part of the technical teams to continuously improve system requirements mapping e.g. leverage input from questions asked etc. to consistently improve the quality of the requirements analysis for easier interpretation by the development teams
• Provide input & or lead the development / improvement of organization wide process design approaches, templates & modelling tools.

Solution Delivery & Testing (manual)

• Provide inputs to the manual testing strategy & test cases for various solutions, as and when required
• Review & monitor system stability, resilience throughout the testing process considering integration & production environments
• Provide support during user acceptance testing

What will make you successful in this role?

Qualifications and Experience

• Bachelor's degree in computer science or information technology, or equivalent experience
• 4-6 years’ experience working with information technologies and systems analysis
• Strong experience with integration technology stacks and cloud solutions
• Strong computer, hardware, software, and analytical skills
• Enabling technologies and trends e.g. Microservices, ECM, BPM, BRM, ESB & BI
• Proven ability to assess business needs and translate them into relevant solutions
• Strong understanding and knowledge of the principles and practices associated with database maintenance and administration
• Experience installing, configuring, documenting, testing, training, and implementing new applications and systems
• Working knowledge of a wide variety of programming languages
• Excellent analytical skill

Knowledge and Skills

• Technical specifications
• Analysis and design of systems and components
• Business Requirements Definition
• technologies

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What will you do?

This role will report to the Entity Business Manager

This is a third party marketing and relationships building role serving as an interface between Sanlam and Authorised Principals (AP) and their advisors.  The Sales Consultant markets and promotes Sanlam products to Authorised Principals and advisors operating in the senior segment.  The Sales Consultant seeks to build a trusting and partnering relationship that seeks to build new business opportunities; supports and up-skills Authorised Principals and their advisors with relevant information, tools and technologies that will enable the Authorised principals and advisors in their practice.  

• Provide Authorized Principal  and advisors with support and assistance to grow their practice
• Administration and processing of business
• Drive sales and business building activities with Authorized Principal   and advisors
• Build sound partnering relationships with the product provider resources, the Authorized Principal   advisors/service agents and Sanlam

What will make you successful in this role?

Must be comfortable working in a target driven, competitive, sales orientated environment

• Service and customer orientated
• Natural relationship builder
• Pro-active, self-starter and energetic
• Goal and target motivated
• Sales and marketing orientation
• Socially confident and skilled to communicate well
• Willingness to travel

Knowledge and Skills

• Broker Support
• Administration and processing of new and existing business
• Business Building
• Partnership Building
• Coach and develop others

Qualification and Experience

• Grade 12 or Diploma with 5 to 6 years related experience.

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Outputs / Core Tasks:

This position will be responsible for the following:

• Assist with all incoming calls in the Estate Retail Team and provide feedback with information on LegalEase.
• Capturing of Estates on LegalEase and utilise the functionality of LegalEase.
• Generate Intermediary reports and send to clients monthly.
• Customer care (receive of and personal interaction with existing and potential clients) at Sanlam Trust.
• Effective communication, listening, understanding and interpreting of meet clients’ requirements.
• Handling enquiries related to estates.
• Administrative responsibilities (managing e-mail, faxes, incoming and outgoing mail, record keeping).
• Time and priority management.
• Manage the archiving function.
• Banking, capturing of transactions and daily/weekly/monthly reconciliations of CS Accounts, advances to estates and reconciliation thereof.

Requirements:

Qualifications:

• Grade 12

Experience:

• 3 years’ experience as Receptionist within the Fiduciary industry.

Knowledge:

• Business ethics
• Telephone etiquette
• Time management strategies
• Understanding of cultural diversity

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Output/Core Tasks:

• Identify, analyse and define business requirements for long term insurance quotations and New Business; Write the Business Requirements Specification (BRS); 
• Prepare and use case specifications supported by appropriate diagrams with the identifications of test conditions and ensure integration of changes into process environment.
• Write and refine User Stories
• Managing Scrum Calls / Stand-up Meetings with the goal to drive high effective velocity along with good quality
• Facilitate various Agile processes such as Iteration / Release Planning, Backlog Refinement, Retrospective, Sprint Review, Daily Stand-up…
• Journey mapping
• Capability to take on the role as a Product Owner in an Agile Team when required
• Conduct post implementation reviews to ensure that processes have been successfully implemented, are being adhered to and identify any refinements required.
• Understand the interrelation of processes between different areas of the company and formulate recommendations, where appropriate, for reform and improvement of these process flows.
• Make recommendations for the enhancement or replacement of existing software and/or home-grown solutions / applications used within SIL with modern, practical, cost-effective solutions in order to give SIL a competitive edge.
• Identify opportunities where new technology;  digital developments and/or automation can be value adding in SIL.
• Develop and maintain work management and resource planning statistics for departments and seek to continually improve and monitor the integrity of the underlying data.
• User testing.
• Assist with production enquiries.

Role Requirements:

Qualifications:

• Relevant accredited degree, diploma or courses, eg. Business / system analysis, etc.
• User experience design; Human centred analysis and design; will be beneficial.
• Agile Certification beneficial

Experience:

• At least 3 years’ Snr Business Analyst experience within relevant business units within Sanlam.
• SanQuote knowledge and experience would be beneficial
• Exposure to Financial Services Quote Tools
• On-Boarding STP projects - beneficial
• Knowledge and work experience in Financial Services areas such as Broker and Product support or Admin Operations, would be beneficial
• Knowledge and experience of Life Insurance would be beneficial
• Practical experience of implementing new technology; digitisation; automation; Agile ways of work; etc.
• Application of project management principles
• Excellent MS Excel skills

Sanlam Core Competencies:

• Being resilient
• Collaborates
• Cultivates Innovation
• Customer focus
• Drives results

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Role Description

Sanlam Business Intelligence (SBI) is a centre of excellence that delivers data and analytical services within the Sanlam Life and Savings (SLS) cluster. SLS provides clients across different market segments (entry-level, middle-income, affluent, professional market and business owners) with a comprehensive range of appropriate and competitive financial solutions.
These include traditional life insurance risk and savings products, investment, retirement, health and fiduciary services. Designed to facilitate long-term wealth creation, protection and niche financing, these solutions are engineered around client needs.
Are you analytically minded, curious and enthusiastic about data? Passionate about finding insights in datasets, with the ability to synthesise and clearly communicate the results and drive business impact?

An exciting opportunity exists in the SBI Scalable Warehouse Team.

We are looking for an individual with experience in data analysis, data modelling and with a keen passion to build data warehouses. 
If you believe you have what it takes, then come join the team and assist us to mature our data warehousing capability as you grow your skills and competencies in this exciting field. 

You will be responsible for the end-to-end tasks within the data analysis framework working with business representatives, product owners, etc. to define and elicit requirements, analyse data and own the enterprise data warehouse model.

What will you do?

Key result areas

Data Modelling

• Define standards and guidelines for various delivery teams to adopt and build out domain specific data models
• Drive adoption of the enterprise data modelling tool as the central repository of the enterprise vault layer
• Provide SME guidance and act as coach/ mentor to help workload teams adopt and implement the Data Vault Modelling Technique (DV).
• Chair the Data Vault Analyst Forums to drive alignment of Shared Hubs and consistency across Links and Satellites

Enterprise Vault Layer

• Collate information from various stakeholders and collaboratively design Raw Vault data models using DV
• Curate and manage the business glossary and metadata to support data discovery and reuse of datasets within the Enterprise Vault Layer
• Work with developers to review and enable the implementation of vaults of source systems
• Work with scrum masters and developers to co-ordinate, govern and plan the deployment of vaults across environments
• Work with analysts and developers to ensure data completeness, consistency and accuracy through automation (data debugging)

Stakeholder Engagement

• Work directly with management and other business users to gather requirements, provide status updates, and build relationships
• Present information using data modelling techniques
• Develop and conduct analyst training 

What will make you successful in this role?

Requirements

Qualifications

• An Appropriate IT Qualification (Diploma/Degree in (statistics/data or computer science/engineering) will be a strong recommendation.
• Practical experience in data modelling, data warehousing, data analysis and data profiling
• Business or Systems Analyst certification will be advantageous 

Knowledge and Experience 

• More than 5 years of experience performing data modelling or data warehouse data model build
• Strong knowledge of and experience with relational databases or Hadoop Distributed File System (preferred), data modelling (Kimball or Data Vault) and querying (SQL)
• Understanding of Business Intelligence and Data Warehousing software development lifecycle 
• Ability to perform well under pressure and manage competing priorities
• Business experience in financial services an advantage
• Strong analytical-thinking and problem-solving abilities
• Excellent written and verbal communication skills
• Experience working with data in various data sources and databases
• Strong analytical skills with the ability to collect, organize, analyse, and disseminate significant amounts of information with attention to detail and accuracy
• Demonstrated experience in handling large data sets and relational databases.
• Experience working in an agile environment, along with working experience of SharePoint, JIRA, and Confluence
• Excellent attention to detail

Competencies 

• Communication skills
• Accountability
• Analytical thinking
• Innovative thinking
• Building and maintaining relationships
• Results driven
• Team success
• Adaptability

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What will make you successful in this role?

Qualification & experience :

• Grade 12 qualification 
• At least 2 years’ experience within a Sales Outbound Call Centre (with targets attached to the sales) 
• Financial services experience (advantageous) 
• RE Exam - advantageous
• 30 FAIS Credits – Advantageous 

Knowledge and skills :

• Good understanding of Financial Services Industry related legislation and regulation 
• Understanding of sales processes and servicing industry 
• Outbound Sales experience is required 
• Fluency in English and one other South African official language 
• A clear criminal and credit record 
• Commitment to the FAIS Act and meeting Fit & Proper qualification requirements 
• Willingness to work overtime in order to achieve targets. 
• Being fully computer literate. 

Personal qualities :

• Interpersonal 
• Planning and organizing 
• Building and maintaining relationships 
• Treating Customers Fairly 
• Initiative 
• Results Driven/Achievement orientated 
• Continuous learning 
• Tenacity 
• Objection handling skills 
• Team orientated 
• Ability to receive and implement feedback