Current Opportunities at Badger Holdings (Pty) Ltd

• The primary responsibility of the Quality Assurance Consultant is day-to-day measurement and analysis of call centre quality performance and customer service practices against established quality and service delivery criteria. Based on these finding recommendations for improvement are made.

Some responsibilities include:

• Monitor call quality to ensure compliance with call centre quality and service standards and procedures as well as Insurance regulations (including but not limited to FAIS, POPI, NCA and Insurance Act).
• Participate in design of call monitoring formats and quality standards.
• Prepare quality performance trend data at team and individual level for reporting to management team.
• Monitor e-mail customer contacts.
• Facilitate call calibration sessions for call centre staff.
• Provide feedback for call centre team leaders and managers.
• Make recommendations regarding tools, techniques or processes that will enhance service quality.
• Perform ‘ad-hoc’ audits as requested by management from time to time.

Requirements

• Matric Certificate
• Ability to process and analyse technical and numerical data
• Excellent verbal, written and listening communication skills
• Strong computer skills including MS Office and basic understanding of data bases

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Your mission should you accept:

General Content Creation:

• Research, write, and edit persuasive, SEO-optimised web copy, in support of business goals and objectives.
• Write compelling headlines, taglines and calls to action for digital ads and landing pages.
• Assist with the conceptualisation of creative marketing campaigns and creation of necessary marketing collateral in support of campaigns.

Social Media Content Creation:

• Write social media posts for Facebook, Linkedin, Twitter, Instagram or any other relevant social channels.
• Create compelling and platform specific scripting for social media video content.

UX Writing:

• Create relevant micro copy for websites apps and other digital assets to drive action and guide people through digital journeys.
• Offer a content strategy perspective throughout the product development process, and influence strategic decisions across and within products to improve the overall experience and ensure consistency across platforms.
• Write clear and concise content across multiple touch points (including product names, labels and navigational elements, emails, tutorials, marketing pages, and notifications).

Requirements

• Minimum of 2 year working experience, in a digital content environment.
• Highly articulate with an excellent command of spoken and written English is essential.
• Creativity, and ability to produce innovative and original ideas for new content.
• Ability to work under pressure and to tight deadlines without compromising quality.
• Tech-savvy and fully competent in the Microsoft suite.
• A team player and an animal lover.
• Developmentally-minded with a keen interest in personal and people development. 

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Description

• We are looking for an experienced Communications Manager to help us draft, manage and improve on all our current customer touchpoints.

Requirements

Responsibilities:

• Draft all new customer communications.
• Track and report on all existing customer touchpoints.
• Audit and improve on the quality of all written touchpoints, ensuring that communications are clear, compliant and on-brand.
• Create and manage the processes for new client communication requests and/or product documentation.
• Work with the Product Development area to ensure that all customer facing documents are concise, simply worded, error-free and on-brand.
• Develop and implement effective communication strategies that build customer loyalty programs, brand advocacy, and customer satisfaction.
• Supervise projects to guarantee all relevant content is publication-ready.
• Work with the Marketing area to create communication and marketing strategies for new products, launches, events, and promotions.
• Respond to communication-related issues in a timely manner.
• Create a crisis communication plan and draft the necessary communications.

Requirements:

• Bachelor’s degree in communications, journalism, law, public relations, or relevant field.
• A minimum of 2 years’ experience in a similar role.
• Strong knowledge of communication practices and techniques.
• Outstanding written and verbal communication skills.
• Must be able to multitask and work well under pressure.
• A tech-forward mindset.
• Excellent organizational and leadership abilities.
• Previous experience in Financial services will be advantageous.