Current Opportunities at DigiCert, Inc.

Job summary

• We are in the market for a Customer Experience Specialist with professional working proficiency in French to join our team in Cape Town.
• As Customer Experience Specialist (French Speaker) you will engage with external customers and internal stakeholders through various communication channels, execute DigiCert's validation process according to internal documentation, and analyze validation test-data to determine whether systems or processes have met validation criteria.

What you will do 

• Review incoming application forms, validate and submit to DigiCert's technical department
• Engage with external customers and internal stakeholders via phone, live chat, video calls and email
• Research customer organizations and verify contact details online
• Identify, document and alert managers of customer-call trends
• Execute DigiCert's validation process according to our internal documentation
• Analyze validation test-data to determine whether systems or processes have met our validation criteria or to identify root causes of production problems
• Coordinate the implementation or scheduling of validation testing with affected departments and team members
• Learn product features and gather customer requirements to confer with management
• Determine validation objectives and standards with internal managers
• Create, populate, or maintain databases for tracking validation activities, test results, or validated systems
• Process incoming and outgoing mail

What you will have 

• Professional working proficiency in French & English (essential)
• 1+ years’ experience in a customer service or similar role  
• Tertiary qualification (advantageous)
• Proven track-record in evaluating and mitigating risk
• Detail-orientation, aptitude to learn, high level of self-motivation, high degree of curiosity and ability to work independently
• Excellent written and verbal communication skills
• Tool experience: Microsoft Office and other software applications

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Job summary 

• We are in the market for a Customer Experience Specialist (Portuguese Speaker) to join our team. As Customer Experience Specialist you will engage with external customers and internal stakeholders through various communication channels, execute DigiCert's validation process according to internal documentation, and analyze validation test-data to determine whether systems or processes have met validation criteria.

What you will do 

• Review incoming application forms, validate and submit to DigiCert's technical department
• Engage with external customers and internal stakeholders via phone, live chat, video calls and email
• Research customer organizations and verify contact details online
• Identify, document and alert managers of customer-call trends
• Execute DigiCert's validation process according to our internal documentation
• Analyze validation test-data to determine whether systems or processes have met our validation criteria or to identify root causes of production problems
• Coordinate the implementation or scheduling of validation testing with affected departments and team members
• Learn product features and gather customer requirements to confer with management
• Determine validation objectives and standards with internal managers
• Create, populate, or maintain databases for tracking validation activities, test results, or validated systems
• Process incoming and outgoing mail

What you will have 

• Professional working proficiency in Portuguese (business essential)
• 1+ year's experience in a customer service or similar role  
• Tertiary qualification (advantageous)
• Proven track-record in evaluating and mitigating risk
• Detail-orientation, aptitude to learn, high level of self-motivation, high degree of curiosity and ability to work independently
• Excellent written and verbal communication skills
• Tool experience: Microsoft Office and other software applications

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Job summary 

• We are in the market for a Customer Experience Specialist (Spanish / Italian / Dutch Speaker) to join our team. As Customer Experience Specialist you will engage with external customers and internal stakeholders through various communication channels, execute DigiCert's validation process according to internal documentation, and analyze validation test-data to determine whether systems or processes have met validation criteria.

What you will do 

• Review incoming application forms, validate and submit to DigiCert's technical department
• Engage with external customers and internal stakeholders via phone, live chat, video calls and email
• Research customer organizations and verify contact details online
• Identify, document and alert managers of customer-call trends
• Execute DigiCert's validation process according to our internal documentation
• Analyze validation test-data to determine whether systems or processes have met our validation criteria or to identify root causes of production problems
• Coordinate the implementation or scheduling of validation testing with affected departments and team members
• Learn product features and gather customer requirements to confer with management
• Determine validation objectives and standards with internal managers
• Create, populate, or maintain databases for tracking validation activities, test results, or validated systems
• Process incoming and outgoing mail

What you will have 

• Professional working proficiency in Spanish / Italian or Dutch (business essential)
• 1+ year's experience in a customer service or similar role  
• Tertiary qualification (advantageous)
• Proven track-record in evaluating and mitigating risk
• Detail-orientation, aptitude to learn, high level of self-motivation, high degree of curiosity and ability to work independently
• Excellent written and verbal communication skills
• Tool experience: Microsoft Office and other software applications

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Job summary

• As a Premium Client Manager, you will manage some of DigiCert’s largest Enterprise PKI, IOT and TLS clients where you will be responsible for building and maintaining strong relationships. The role serves as a primary point of contact, ensuring the client’s needs and objectives are met through proactive communication, strategic planning and cross functional collaboration with internal teams such a Product, Services, Support and Compliance and Sales. 
• DigiCert’s Premium clients receive a higher level of support, faster response times, proactive information about service updates and support escalation to make sure they receive the right level of service at the appropriate time. The ideal candidate will be adept at managing multiple accounts, resolving issues quickly and identifying opportunities to drive growth and enhance client satisfaction.

What you will do

• Understand and articulate a customer’s business objectives and the impact DigiCert’s solutions have on their business objectives
• Understand how our customers are utilizing DigiCert’s security solutions and recommend additional features that can be leveraged to increase their security posture
• Develop and proactively manage strong relationships with internal personnel in all functional areas of DigiCert including Sales, Support and Product Management
• Present customer business reviews to executive business owners and technical customer contacts as well as internal stake holders
• Monitor service renewals and expirations to avoid disruption to service
• Communicate upcoming changes which may impact services
• Provide expert level escalation management techniques and effectively communicate ongoing status of technical issues to key stakeholders
• Manage customer lifecycle to ensure customer’s business goals are met and they realize value in their investment
• Drive and maintain a high level of customer satisfaction
• Assist Sales account managers with the renewal of all entitlements and solutions for your customers
• Provide accurate and timely reporting to meet both internal and customer requirements
• Invest in ongoing self-development to acquire industry relevant skills necessary to satisfy your customer’s needs (i.e., Security+ certification)

What you will have

• 2+ years customer success/relationship/account management experience in the Digital Security, SaaS or Software sector
• Previous experience with Sales Engineering, Customer Service, or other customer-facing roles (desired) 
• Previous experience with project management / PMP, CAPM, or other Project Management certification (desired) 
• Tertiary qualification (advantageous) 
• Digital Security Industry certification (advantageous) 
• Experience with CRM tools such as MS Office Suite and Salesforce
• Willingness to work 15h00pm - 24h00 SAST (Monday - Friday)
• Demonstrable ability to work well in a fast-paced, challenging environment as part of a dynamic team of professionals and can communicate effectively in group settings as well as to senior management 
• Ability to analyze complex situations and work cross-functionally towards a solution 
• Demonstrates the ability to use organizational skills to create a productive process that the larger team can understand and follow efficiently 
• Strong organizational skills and very detail oriented, with experience developing and maintaining best practices 
• Experience working with enterprise customers, with the ability to diffuse complex customer challenges 
• Customer Centric mindset, with a focus on delivering exceptional service and understanding client needs
• Excellent written and verbal communications skills

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Job summary

• We are in the market for a Technical Support Analyst to join our Technical Support team in Cape Town. As Technical Support Analyst you will be the primary point of contact for our customers and will partner with our product, engineering and marketing teams to resolve customer issues, drive improvements and set customers up for success. DigiCert’s Technical Support team exhibit high energy, deep technical skills and a drive to get things done.

What you will do

• Deliver world-class customer service to resolve customer concerns and retain customers
• Build successful long-term relationships with external clients to ensure customer loyalty
• Partner with technical support engineers to resolve issues reported by customers
• Engage with internal and external customers via support tickets, email, phone, and chat
• Receive inbound customer emails or calls and place outbound follow up emails or calls during scheduled hours to provide a delightful customer experience at all times
• Achieve productivity related targets including support tickets processed, average response time, average time to close, etc.
• Actively contribute to Web self-help by using Knowledge Centred Support (KCS) principles
• Gather accurate information and document customer issues in our CRM tool
• Remain up to date with all aspects of the SSL certificate products to meet customer needs at all times

What you will have

• 1+ years technical support or IT client interfacing experience
• Computer Science, Information Systems or Information Technology qualification
• Basic understanding of Internet principles, terminology and functionality
• Basic understanding of networking protocols and devices, web servers and VPN
• Understanding of PKI, SSL, Code signing, HTML, DNS, S/MIME, SMTP, and networking protocols (advantageous)
• Familiarity with UNIX script commands, website/web server administration (advantageous)
• Administrative knowledge of Microsoft Windows Servers, Apache (OpenSSL), Linux and other Server administration (advantageous)
• Certifications such as CISSP, MCSE and CCNA (advantageous)
• Adaptable, versatile, customer obsessed, solution-oriented, proactive and passionate about technology

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Job summary

• DigiCert is seeking an Global Staff Accountant who would provide accounting support to the Global Payroll Accounting Manager. 
• As Global Staff Accountant you will be responsible for capture and analysis of payroll related transactions across multiple entities. These entities can include global subsidiaries incorporated in the UK, Ireland, Spain, Switzerland, Netherlands, Germany, Sweden, Belgium, Canada, China, Germany, Latvia, Sweden, Singapore, Hong Kong, Korea, Bermuda, Japan and Australia.
• You would also be responsible for monthly reconciliations of liability accounts that are necessary to ensure the integrity of the balance sheet. You will work with different team members around the globe and will meet with these individuals regularly, requiring flexible hours.

What you will do

• Prepare monthly payroll entries and complete other month-end close activities for a variety of international entities
• Perform monthly reconciliations for liability accounts
• Perform routine income statement reconciliations to year-to-date payroll reports to identify any errors in payroll journals
• Provide explanations for monthly variances on specific liability and expense accounts
• Contribute to and improve account reconciliations
• Coordinate payroll requests with and prepare documentation for external auditors (both domestic and international)
• Work independently to answer questions from other finance professionals within the business
• Investigating and resolving audit findings, account discrepancies, and issues of non-compliance
• Performing other accounting duties and supporting as required
• Assist on finance improvement projects as required

What you will have

• Bachelor’s degree in Finance or Accounting
• 2+ years of relevant experience in an Accounting position with Payroll experience.
• International payroll experience (preferred)
• Experience with a major ERP product (Netsuite preferred)
• Experience with month-end close
• SAIPA qualified (advantageous)
• Highly organized and great at tracking and meeting deadlines
• Dedicated to high-quality results and finding solutions
• Excellent skill with Excel and other common computer applications
• Strong analytic and problem-solving skills

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Job summary

• We are seeking an experienced and results-driven Senior Marketing Strategist with at least 8 years of experience to join our team. This role is ideal for a marketer who thrives in developing and executing strategic marketing campaigns and has a proven track record in driving digital growth. The successful candidate will be skilled in email marketing, SEM, and SEO and will play a key role in enhancing our online visibility, defining impactful marketing strategies, and gathering competitive market intelligence.
• Additionally, this role will have a strong emphasis on top-of-funnel (TOFU) and demand generation for new product releases, ensuring high-quality lead acquisition and pipeline growth. The right candidate will excel in identifying and executing opportunities to drive awareness and engagement for our newest offerings.

What you will do

• Demand Generation & TOFU Growth: Develop and execute strategies to drive high-quality leads and build awareness for new product launches. Leverage a mix of paid, organic, and content-driven approaches to maximize reach and engagement.
• Email Marketing Campaigns: Plan, create, and manage targeted email marketing campaigns that align with overall business goals. Develop effective segmentation strategies, improve open rates, and maximize engagement and conversions through A/B testing and content optimization.
• Search Engine Marketing (SEM) & Search Engine Optimization (SEO): Conduct keyword research, optimize on-page and off-page SEO, and manage paid search campaigns to drive targeted traffic and improve search engine rankings. Continuously analyze and adjust to enhance ROI.
• Marketing Strategy Development: Work closely with leadership to define and implement marketing strategies that drive growth, increase brand visibility, and meet business objectives. Conduct regular market analysis to adapt strategies in response to trends and competitor movements.
• Website Optimization: Assess and implement strategies to increase website visibility, engagement, and conversion rates. Use web analytics tools to understand user behavior and recommend updates to enhance user experience, traffic, and lead generation.
• Competitive Market Intelligence: Gather and analyze competitive information, industry trends, and customer insights. Identify opportunities to differentiate our offerings and improve positioning in the market.
• Content & Campaign Management: Collaborate with the content and creative teams to develop compelling content for various channels, including email, website, social media, and paid advertising. Ensure a consistent brand message across all touchpoints.

What you will have

• Bachelor’s degree in Marketing, Business, Communications, or a related field; MBA or relevant advanced degree is a plus.
• 8+ years of experience in a marketing role, with proven expertise in demand generation, TOFU growth, email marketing, SEM, SEO, and digital strategy.
• Experience driving awareness and pipeline for new product launches.
• Strong knowledge of marketing analytics, including tools like Google Analytics, SEMrush, Moz, or similar.
• Experience with marketing automation and email platforms (e.g., Outreach, HubSpot, Marketo, MailChimp).
• Proficiency in data analysis and a results-driven mindset to make data-informed decisions.
• Ability to develop and communicate clear, actionable strategies.
• Excellent organizational skills and a proactive approach to staying up-to-date with industry trends.
• Strong written and verbal communication skills, with the ability to convey complex information effectively.

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Job Summary 

• We are seeking a highly skilled and innovative People Data & Systems Analytics Lead to build and enhance our People/HR data analytics capabilities. This role will be pivotal in integrating data from multiple People tools and systems to generate dashboards and actionable insights for People colleagues, executive leadership, and senior business leaders. The goal is to drive data-informed decision-making, optimize our People systems, and advance predictive analytics capabilities using AI. 
• The ideal candidate will be a data-driven problem solver with strong HRIS expertise, analytical acumen, and the ability to assess and influence vendor roadmaps. They will ensure our People tools and systems operate at peak performance while driving continuous improvement and innovation in how we leverage People data. 
• This is an individual contributor- with high influence- role reporting directly to the Chief People Officer. 

What you will do 

People Data Analytics & Insights 

• Consolidate People data from multiple systems to develop comprehensive dashboards for People team, executives, and business leaders. 
• Translate complex People data into meaningful insights to support decision-making on workforce planning, performance trends, retention, and more. 
• Identify trends, risks, and opportunities within workforce data and provide proactive recommendations. 
• Evolve People analytics capabilities from descriptive to predictive and prescriptive analytics. 
• Explore AI and machine learning applications to improve data-driven decision-making. 

HR Systems Optimization & Performance 

• Assess current People systems and tools (e.g., ADP HCM) to determine whether they are fully leveraged and aligned with business needs. 
• Identify gaps, inefficiencies, and improvement opportunities in HRIS and analytics platforms. 
• Engage with HR technology vendors to understand their product roadmaps, advocate for enhancements, and ensure our needs are met. 
• Project manage system updates and new feature implementations in collaboration with People functional owners, IT, and cross-functional stakeholders. 
• Ensure robust testing, user adoption, and training for any system enhancements or new implementations. 

AI & Innovation in People Analytics 

• Assess the feasibility and impact of AI-driven HR analytics solutions (e.g., predictive attrition modeling, AI-driven workforce planning). 
• Leverage automation to improve People reporting, reduce manual data extraction, and streamline People processes. 
• Evaluate emerging technologies and analytics tools to continuously enhance People’s data-driven capabilities. 
• Partner with People colleagues, IT, and business stakeholders to drive innovation and best practices in people analytics. 

What you will have

• Experience: 5+ years in HR analytics, HR systems, business intelligence, or related fields. 
• HRIS Expertise: Strong experience with HRIS platforms (e.g., ADP, Workday, SAP, SuccessFactors, Greenhouse, LinkedIn, Moodle etc.) and HR data management. 
• Data & BI Tools: Significant Proficiency in Power BI, Tableau, SQL, or other analytics and visualization tools. 
• AI & Predictive Analytics: Experience or strong interest in leveraging AI/ML for workforce insights. 
• Project Management: Proven ability to lead HR system upgrades, implementations, and process improvements. 
• Collaboration: Ability to work cross-functionally with HR, IT, Finance, and external vendors to optimize HR technology and analytics. 
• Problem-Solving & Innovation: Strong analytical mindset with a focus on continuous improvement and driving business impact through data. 

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Job summary

• We are in the market for a Commercial Sales Representative with professional working proficiency in German to join our GTM team in Cape Town. 
• As Commercial Sales Representative (German Speaker) you will drive renewal strategy, proactively build relationships, deliver business outcomes, mitigate risk & churn, and deliver insights.

What you will do 

• Drive Renewal Strategy – Develop and execute retention strategies as part of the customer success plan for accounts
• Proactively Build Relationships – Build and maintain relationships with key decision-makers and Customers to influence adoption and customer success
• Supporting Customers - Guide Customers and customers to support channels available as part of the value DigiCert provides
• Delivering Business Outcomes – Define business outcomes and orchestrate a success plans inclusive of customer priorities, milestones, risks and metrics
• Mitigating Risk and Churn – Interpret and act on usage information focusing on “at risk” customers to mitigate churn and identify value optimization opportunities
• Enabling Customers and Customers – Demonstrate and educate Customers and customers on relevant functionality and content resulting in increased adoption
• Delivering Insights - Promote insights relevant to customers’ workflow and act as a voice of the customer internally, feeding back their experiences
• Territory: DACH countries

What you will have 

• 3+ years of experience managing full sales cycle (inside or field sales) in the software space (essential)
• Professional working proficiency in German & English (essential)
• Ability to effectively navigate objections and challenges toward a win-win outcome and renewal
• Experience in transactional sales; high velocity
• Excellent time management skills
• Strong ability to collaborate with internal operational and account management teams
• Experience facilitating customer meetings and presenting to an audience in a concise, inspirational and convincing manner
• Strong presentation skills (both verbal & written) and interpersonal skills; ability to organize and execute a sales plan; ability to use
• A curious nature with a desire to learn and a competitive spirit
• Action-oriented mentality – loves to get things done!

go to method of application »

Job summary

• We are in the market for a Commercial Sales Representative with professional working proficiency in German to join our GTM team in Cape Town. 
• As Commercial Sales Representative (German Speaker) you will drive renewal strategy, proactively build relationships, deliver business outcomes, mitigate risk & churn, and deliver insights.

What you will do 

• Drive Renewal Strategy – Develop and execute retention strategies as part of the customer success plan for accounts
• Proactively Build Relationships – Build and maintain relationships with key decision-makers and Customers to influence adoption and customer success
• Supporting Customers - Guide Customers and customers to support channels available as part of the value DigiCert provides
• Delivering Business Outcomes – Define business outcomes and orchestrate a success plans inclusive of customer priorities, milestones, risks and metrics
• Mitigating Risk and Churn – Interpret and act on usage information focusing on “at risk” customers to mitigate churn and identify value optimization opportunities
• Enabling Customers and Customers – Demonstrate and educate Customers and customers on relevant functionality and content resulting in increased adoption
• Delivering Insights - Promote insights relevant to customers’ workflow and act as a voice of the customer internally, feeding back their experiences
• Territory: DACH countries

What you will have 

• 3+ years of experience managing full sales cycle (inside or field sales) in the software space (essential)
• Professional working proficiency in German & English (essential)
• Ability to effectively navigate objections and challenges toward a win-win outcome and renewal
• Experience in transactional sales; high velocity
• Excellent time management skills
• Strong ability to collaborate with internal operational and account management teams
• Experience facilitating customer meetings and presenting to an audience in a concise, inspirational and convincing manner
• Strong presentation skills (both verbal & written) and interpersonal skills; ability to organize and execute a sales plan; ability to use
• A curious nature with a desire to learn and a competitive spirit
• Action-oriented mentality – loves to get things done!