Current Opportunities at Hollard Insurance

Key Responsibilities:

• Evaluate risk, evaluate loss potential, and make recommendations for risk improvements where necessary.
• Provide surveys in South Africa. Ensure that surveys are carried out timeously and professionally (within agreed times). Accountability is limited to carrying out surveys for all risks with a sum insured of R20 Million and less.
• Provide complete and professional written reports for Underwriters to have a clear picture of all the risks involved.
• Complete survey reporting within acceptable time frames.
• Manage relationships and interact frequently with colleagues, brokers, and the insured in a professional manner.
• Provide feedback on activities undertaken to Central Co-ordinator on daily activities.
• Record keeping being always kept up to date.
• Continuously build and manage the relationship between Risk consultants & Branch and Broker network.

Required Knowledge and Experience

• Valid Motor Bike’s license

Educational Requirements

• Matric
• Fire Qualification/Fire Diploma/Fire Engineering advantageous

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Key Responsibilities:

• Evaluate risk, evaluate loss potential, make requirements / recommendations for risk improvements where necessary and advise Hollard Insure on whether to participate or come off risk
• Carry out surveys timeously and professionally (within agreed times)
• Provide complete and professional ARQ reports in order for Underwriters to have a clear picture of all the risks involved
• Stakeholder management: - Take ownership of queries and offer possible solutions to the various stakeholders / clients and ensure all are resolved and feedback given to relevant parties
• Continuously build and manage the relationship between Risk consultants & Branch and broker network

Required Knowledge and Experience

• 3 years’ experience in building fire prevention / fire safety
• Experience within surveying Insurance risks is advantageous

Educational Requirements

• Matric
• Graduate Member of the Institution of Fire Engineers or a Fire Engineering National Diploma or a National Safety Diploma or the CFPA Diploma in Fire Prevention

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Key Responsibilities:

• Ensure adherence to underwriting guidelines and standard operating procedures:
• Assess new business risk in accordance with business underwriting
• New business acceptance and declinature of risk
• Providing technical underwriting expertise on underwriting referrals
• Re- Insurance referrals placements
• To act within the agreed mandate in terms of discount, acceptance of risk
• Endorsements, renewals, multi claimants, refunds and day to day queries
• Take ownership of queries and provide feedback to clients, internal and external stakeholders timeously
• Follow the company standard operating procedures on all risk management processes
• Ensure that protocol is followed in terms of regulatory requirements and necessary disclosures to be made (TCF)
• Escalate queries or deviations from SOP to relevant manager
• Act within mandate from the relevant manager in terms of acceptance and rejection of risk
• Ensure that correct policy documents are sent to the clients
• Delivering reliable underwriting support and customer service to the various claims departments and improving the overall customer experience
• Establish and nature relationship with brokers, BDC’s and other stake holders
• Identifying problems encountered by clients and proposing medium and long term resolutions
• Proposing new ways to improve technical functionality to facilitate service to meet SLA Foster and encourage team player within the team

Required Knowledge and Experience

• Underwriting knowledge and experience minimum of 3-5
• Basic knowledge and experience in using the Ikundu systems
• Understanding of insurance principles and knowledge

Educational Requirements

• Matric
• NQF 5 Insurance Qualification

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KEY OUTPUTS: 

The role is multi-disciplinary with the following key deliverables:

• Produce accurate and timeous provision of monthly and quarterly actuarial reporting to Management and Hollard 
• Central Actuarial, such as reserves, embedded values (and Total Value Add) of new and existing business, analysis 
• of surplus and experience investigations
• Produce mortality, morbidity and expense investigations
• Collect, clean and develop database solutions to ensure data is correct and used effectively
• Assist with assumptions used for relevant calculations to HGR Exco Head: Actuarial
• Provide business insights to HGR Exco through actuarial reporting
• Assist in internal and external auditor queries where actuarial input required
• Ensure effective communication and relationship with all relevant stakeholders
• Assist with technical queries related to the area
• Produce annual budgets, forecasting and ongoing monitoring of experience where required
• Manage adhoc tasks and duties to enable and improve own deliverables and tasks as well as to manage stakeholder  expectations 
• Ensure that all actuarial processes are performed as efficiently as possible and are compliant with the current risk 
• control and actuarial governance procedures.

Required Knowledge and Experience

• Actuarial degree with exam progress
• 2 years of work experience, preferably in actuarial reporting/valuations in Group Insurance
• Good technical experience essential
• Planning and organising skills
• Strong analytical and problem solving skills
• Excellent computer skills (preferably Excel and SQL)

Educational Requirements

• A self-managed individual
• Attention to accuracy and detail
• Ability to use initiative, prioritise and make decisions
• Ability to engage and build relationships with stakeholder

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Key Outputs:

The role is multi-disciplinary with the following key deliverables:

• Analyse large datasets to identify trends, patterns, and correlations relevant to the group insurance industry
• Extract meaningful insights to guide business strategies and decision-making processes
• Collaborate with the actuarial team to enhance pricing models and optimise risk management strategies
• Design and develop predictive models to assess risk, triage claims and detect fraud
• Collaborate with cross-functional teams including actuarial, underwriting, and IT to best utilise data, implement 
• models and management reporting
• Create visually compelling dashboards and reports to communicate insights effectively to stakeholders
• Work closely with business units to understand their requirements and translate them into actionable visualisations
• Develop and maintain appropriate tools for monitoring business performance
• Effectively communicate technical, complex concepts to non-technical stakeholders
• Stay updated on the latest advancements in data science to continuously improve models and dashboards
• Support on strategic business initiatives as determined by Hollard Group Risk’s business strategy

Required Knowledge and Experience

• A self-managed individual
• Attention to accuracy and detail
• Ability to use initiative, prioritise and make decisions
• Ability to engage and build relationships with stakeholders
• Good communication (written, oral) and interpersonal skill

Educational Requirements

• Degree in a quantitative field such as Mathematics, Statistics, Computer Science, or related discipline
• 3 years’ experience in a data science/analytics role
• Group insurance knowledge advantageous
• Proficient in Excel and programing languages such as R and SQL
• Advanced knowledge of data visualisation tools, preferably PowerBI
• Knowledge of statistical modeling, and data manipulation techniques
• Strong analytical and problem solving skills
• Self-starter