Current Vacancies at Absa Group Limited

Job Summary

• To do assessments of applications for personal loans and cheque packages, Student Loans, Revolving loans and overdrafts in line with the ABSA credit policy. Updating of the system and analysing the information before final outcome on product applications can be given to customers.

Job Description

• Conduct Assessments on all lending products and cheque account products Turn Around Time and Quality Assurance Risk and Compliance Self development

Education

• Further Education and Training Certificate (FETC)

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Job Description

Further key accountabilities include;

• Fulfilling all functions relating to reconciliations, settlements, monitoring, stakeholder management and reporting requirements.
• Performing the deal and transaction management function for Trade Finance products
• Managing the interface with front office, middle office and back office and all internal infrastructure ( Credit, Agents) partners to ensure a smooth client experience during the lifecycle of the deal.
• Providing training and support and manage the account on-boarding service to new clients
• Ensuring that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Absa Policies and Policy Standards
• Understanding and managing risks and risk events (incidents) relevant to the role

Apply for this role if you have the following;

• A relevant Degree or Diploma
• A Certified Documentary Credit Specialist (For FI and Documentary Trade)
• At least 3 to 5 years’ experience in Trade Finance with specific knowledge of Letters
• of Credit, Documentary Collections, Trade loans, international payments, Swift and Bank-to-Bank Reimbursements. Knowledge of trade syndications would be an advantage.

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Job Description

• Minimum 3 Years Short Term Insurance experience , Personal lines. Ability to get new business partners to provide leads into call center , contracting and relationship management, technical skills experience is advantage. Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required: Compliance and Risk Management | Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards: Customer Experience | To provide service excellence and achieve customer satisfaction.

Education

• Higher Diplomas: Business, Commerce and Management Studies

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Job Summary

• Work embedded as a member of squad OR; across multiple squads to produce, test, document and review algorithms & data specific source code that supports the deployment & optimisation of data retrieval, processing, storage and distribution for a business area.

Job Description

• Data Architecture & Data Engineering
• Understand the technical landscape and bank wide architecture that is connected to or dependent on the business area supported in order to effectively design & deliver data solutions (architecture, pipeline etc.)
• Translate / interpret the data architecture direction and associated business requirements & leverage expertise in analytical & creative problem solving to synthesise data solution designs (build a solution from its components) beyond the analysis of the problem
• Participate in design thinking processes to successfully deliver data solution blueprints
• Leverage state of the art relational and No-SQL databases as well integration and streaming platforms do deliver sustainable business specific data solutions.
• Design data retrieval, storage & distribution solutions (and OR components thereof) including contributing to all phases of the development lifecycle e.g. design process
• Develop high quality data processing, retrieval, storage & distribution design in a test driven & domain driven / cross domain environment
• Build analytics tools that utilize the data pipeline by quickly producing well-organised, optimized, and documented source code & algorithms to deliver technical data solutions
• Create & Maintain Sophisticated CI / CD Pipelines (authoring & supporting CI/CD pipelines in Jenkins or similar tools and deploy to multi-site environments – supporting and managing your applications all the way to production)
• Automate tasks through appropriate tools and scripting technologies e.g. Ansible, Chef
• Debug existing source code and polish feature sets.
• Assemble large, complex data sets that meet business requirements & manage the data pipeline
• Build infrastructure to automate extremely high volumes of data delivery
• Create data tools for analytics and data science teams that assist them in building and optimizing data sets for the benefit of the business
• Ensure designs & solutions support the technical organisation principles of self-service, repeatability, testability, scalability & resilience
• Apply general design patterns and paradigms to deliver technical solutions
• Inform & support the infrastructure build required for optimal extraction, transformation, and loading of data from a wide variety of data sources
• Support the continuous optimisation, improvement & automation of data processing, retrieval, storage & distribution processes
• Ensure the quality assurance and testing of all data solutions aligned to the QA Engineering & broader architectural guidelines and standards of the organisation
• Implement & align to the Group Security standards and practices to ensure the undisputable separation, security & quality of the organisation’s data
• Meaningfully contribute to & ensure solutions align to the design & direction of the Group Architecture & in particular data standards, principles, preferences & practices. Short term deployment must align to strategic long term delivery.
• Meaningfully contribute to & ensure solutions align to the design and direction of the Group Infrastructure standards and practices e.g. OLA’s, IAAS, PAAS, SAAS, Containerisation etc.
• Monitor the performance of data solutions designs & ensure ongoing optimization of data solutions
• Stay ahead of the curve on data processing, retrieval, storage & distribution technologies & processes (global best practices & trends) to ensure best practice

People

• Coach & mentor other engineers
• Conduct peer reviews, testing, problem solving within and across the broader team
• Build data science team capability in the use of data solutions

Risk & Governance

• Identify technical risks and mitigate these (pre, during & post deployment)
• Update / Design all application documentation aligned to the organization technical standards and risk / governance frameworks
• Create business cases & solution specifications for various governance processes (e.g. CTO approvals)
• Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents
• Deliver on time & on budget (always)

Education

• Bachelor's Degree: Information Technology

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Job Summary

BRIEF OVERVIEW OF THE SPECIFIC BUSINESS UNIT:
This role is within Everyday Banking Voice And Service Enablement in the Fraud Solutions Business area

BRIEF OVERVIEW OF THE ROLE:
Provide leadership direction and oversight in managing a team within Fraud Solutions which is focused on execution of Fraud mitigation strategies, providing delivery of the desired customer and colleague experience, and delivering high quality identification, investigation and resolution of fraud. Protect the bank, the Absa brand and customers from risk and impact associated with fraud through broad understanding the business and effective Fraud Intelligence and communication to all stakeholders and ensuring that fraud losses remain within the set fraud risk appetite.

Job Description

KEY RESPONSIBILITIES:

• Implement strategies effective for the detection, prevention and investigation of fraudulent activities and implement fraud prevention strategies and processes necessary for minimising risk of fraud.
• Partner with the Fraud Community to deliver insightful strategic guidance based on elevated fraud insights and mitigation recommendations.
• Translate strategic plans into operational processing objectives and tactical plans.
• Understand the overall fraud environment, its dynamics, strategies, and initiatives to enable achievement of business objectives through optimal delivery across customer interface and relevant cross functional areas.
• Identify business drivers, customer experience pain points and service challenges, recommend and implement remedial programs agreed with business and the Fraud Community to close any gaps.
• Execute the customer experience strategy and ensure delivery of the desired customer experience.
• Take responsibility for managing the business efficiently and continually striving to enhance existing capabilities (processes, tools/ systems) to deliver superior standards of efficiency and service.
• Understand industry and regulatory requirements, and oversee, review, challenge and report on the risk including operational risk, regulatory, industry and association reporting to ensure overall governance and oversight is maintained.
• Negotiate and agree performance targets, taking accountability for overall achievement of objectives across Fraud Solutions. Objectives include (but are not necessarily limited to) colleague satisfaction, customer satisfaction, cost and performance management, risk and compliance conformance, as well as ethical and rigorous governance.
• Oversee continuous improvement in the analysis of fraud and case management systems and information technology architecture, driving recommendations for enhancements to Group and other relevant stakeholders with a view to consistently driving workflow efficiencies.
• Drive change management and support the team through the change journey. This includes strategic and change communication, ensuring effective implementation and ongoing change review and monitoring.
• Drive colleague engagement and experience by encouraging recognition schemes aligned to overall recognition reward system of the organization and managing balanced workloads.
• Ensure prevention of loss and be accountable to follow procedures, attend risk control meetings, and, when appropriate, provide any recommended training.
• Complies with all Risk & Control frameworks and standards within the respective business hubs.
• Ensure tracking, monitoring and publishing of Risk & Control standards.
• Complete required compliance as prescribed by the impacted frameworks and ensure impacted team members complete required attestations.
• Develop and enhance network and relationship building to align the team with business partners within the organization as well as strategic stakeholders.
• Develop and maintain partnerships with Fraud industry institutions, and fraud/loss prevention organizations/Industries in the community to enable two-way information sharing.

MINIMUM REQUIREMENTS:

• Relevant Business/Fraud/Risk/Compliance degree or equivalent NQF level 7 qualification
• Fraud qualification will be advantageous

EXPERIENCE

• At least three (3) years Leadership experience
• Fraud Technical experience will be advantageous
• Previous Operations experience

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Job Summary

• To provide advice and support in practice formulation and associated best practice improvement tactics; enabling the provision of specialist learning and development expertise.

Job Description

Learning Delivery: Ensure the implementation of training governance across regions. Understand and analyse trends and threats within South African and African markets, the customer within these markets, competitor strategies and the regulatory and compliance issues affecting ABSA. Identify and implement learning delivery strategies that will expedite the closing of skills gabs and enable the organisation to meet the current and future skills and competency demands. Provide direction to National and Regional teams to ensure the coordination and implementation of end to end learning value chain. Identify the knowledge, skills and behaviours required to effectively deliver per intervention and business unit. Identify and report on learning delivery related risk, issues and lessons learnt by identifying potential and actual learning delivery restriction and/or inhibitors as well as the possible mitigating actions. Keep yourself and your department up to date with the latest learning delivery best practises and identify those to be implemented in the division. Ensure adequate, value adding coverage of all business units within ABSA.  

Manage Risk: Manage your department’s budget, including approval of invoices, quotes and business related claims within mandate. Continuously identify areas for improved efficiency and reduced costs. Participate in the measurement and reporting of internal and external Service level agreements. Ensure that processes, control requirements and risk management frameworks that impact your area of responsibility are documented and understood by all members in the team. Own and agree to corrective action items with Internal Audit and Management Assurance for findings related to the functional are under management. Ensure that the team understands all compliance requirements and adheres to these. Ensure that the Business Continuity tool is updated regularly and that an adequate Disaster Recovery Plan has been compiled in conjunction with the BCM consultant and that plans are practical and feasible. Develop and maintain a detailed Risk and Control Assessment and update at the required intervals Log all risk and loss events as a result of error or fraud highlighted in the department. Ensure that team members understand the control requirements related to physical and systems access control and information security requirements. Manage compliance training undertaken by team members and ensure that they complete the required training within prescribed timelines. Oversee the record management requirements for your area of responsibility and ensure that advice and/or training are provided where required. Oversee the categorisation of information assets according to the information. Classification management policy for your area of responsibility. Manage the annual review of processes and procedures for your area of responsibility. |

Stakeholder Management: Engage with senior leaders and other stakeholders with the aim of establishing valuable networks. Communicate with customers and stakeholders in a formal manner that is reflective of a professional value adding support division. Embed the value and benefit of the Divisions service offering to business in realisation of their respective strategies.

Education

• Bachelor`s Degrees and Advanced Diplomas: Education, Training and Development

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Job Summary

• Deliver day-to-day knowledge work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs)

Job Description

• Sales Target : Proactively make self-initiated contact with customers in order to deliver against the required sales targets | Collaboration : Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required. | Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards | Customer Experience: To provide service excellence and achieve customer satisfaction | : | : | : | :

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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Job Summary

• To deliver customer support services to enhance the customer experience through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in Botswana, Kenya. Please contact Reward for details.

Job Description

• Providing customer service and support: Answer inbound calls and respond to written queries timeously.
• Managing all queries through to resolution ensuring that first call resolution is adhered to at all times. Resolve all complaints within agreed service level timeframes 
• Strict adherence to risk and compliance: Authenticate existing and third party customers and meet security measures, also in accordance to the National Credit Act. Strictly adhere to all risk and governance policies and procedures 
• Self-development: Owning and being proactive about own training and development

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)