Founded in 1996, we at CLS Human Capital Specialists offer a comprehensive range of solutions integral to Human Resources and Organisational Development.
We partner with small and medium businesses, and render specialised services developed to adapt to any company’s unique needs.
We offer organisational development, HR consultancy services based on o...
Read more about this company
Job Purpose
- The Administrator would be responsible for administrative tasks in the school and help with the smooth running of programmes offered by the institution.
Education and Qualification Requirements
Minimum education (essential)
- National Senior Certificate
Minimum applicable experience (years)
- 4-7 years' experience in a similar role
Required nature of experience
- Administration
- Event/course coordination (face-to-face and online)
- Client support
Skills and Knowledge (essential)
- MS Office
- Excellent analytical and problem-solving skills
- Strong communication and interpersonal skills
- Proficient in Afrikaans and English
- Ability to work collaboratively in a team environment
- Highly organized, detail-oriented, and able to manage multiple priorities
- Have a growth mindset (being teachable)
Other
- Valid driver’s license and road-worthy vehicle
- Fully bilingual (proficient in Afrikaans and English)
Key Performance Areas
Administration and Client Support
- Provide telephonic support to clients
- Communicate with clients via email
- Handle filing and document organization
- Receive and process applications from students
- Manage student registrations
- Follow up on payments
- Keep the database up to date with changes
- Assist the office manager with various administrative tasks
- Answer queries about the programme
Programme support
- Send confirmations to students about classes
- Liaise with lecturers and keep them up to date
- Record online lectures
- Provide support for lecturers during online lectures and in-person classes
- Arrange for the editing of the recordings and make it available on the learner platform
- Provide training to new lecturers on the Zoom platform
- Arrange venues, catering and production company for in-person lectures
- Ensure clients and lecturers have all necessary logistical information for the courses (location, date, time, venue details, maps, etc.)
- Assist with other tasks necessary for the smooth running of classes
go to method of application »
Job Purpose
- The Receptionist/PA will be responsible for managing front desk activities, providing administrative support to the executive team, and ensuring smooth daily operations within the institution.
Education and Qualification Requirements
Minimum education (essential)
- National Senior Certificate
Minimum applicable experience (years)
- Relevant experience as a receptionist or personal assistant
Required nature of experience
- Reception and front desk management
- Administrative support
- Client service
Skills and Knowledge (essential)
- Proficiency in MS Office (Word, Excel, Outlook)
- Excellent communication skills in both Afrikaans and English
- Strong organizational and time management abilities
- Good interpersonal skills and ability to work in a team
- Self-driven and able to work independently
Other
- Own transport
- Fully bilingual (proficient in Afrikaans and English)
Responsibilities
- Serve as the first point of contact (either in person at the office or by answering the phone)
- Assist with general telephone inquiries (provide basic information about courses)
- Assist with the dispatch (mail) of course materials and issuance of certificates
- Provide administrative support to the executive team
- General office assistance and arrangements
- Act as a liaison to ensure smooth communication and cooperation within the office
go to method of application »
MAIN ACTIVITIES / RESPONSIBILITIES
- Manage and coordinate all HR functions within centralized environment for a group of companies
- Develop, review and implement sound HR policies and practices
- Recruitment and onboarding of employees
- Facilitate training and development of employees
- Oversee payroll of all group companies
- Salary budget planning and calculations
- Manage labour legislation issues, facilitation of IR negotiations and disputes, including representing the company at the CCMA and similar bodies
- Compile, implement and maintain Employment Equity plans
- Manage spending on skills and management control in terms of BBBEE
- SETA submissions and claims
- Ensure proper succession planning
- Performance appraisal system implementation
- Manage Bargaining council agreements (BCCEI)
COMPETENCIES REQUIRED
- Ability to multitask
- High level of communication skills
- Operational “hands-on” HR
- Project management
- Work autonomously
- Determined individual
- Dynamic
PREREQUISITS
- Tertiary education Degree/ Diploma in Human Resources
- 10 years generalist experience
- Understanding of regulatory and legislative requirements (preferably advanced knowledge of Labour Law, i.e., LRA, BCEA, EE & Skills Development Act)
- Proven CCMA track record
- SDF experience
- Advanced Excel
- HRIS
NON-NEGOTIABLE REQUIREMENTS
- Credit and Criminal clear checks
- Validation of Highest Level of Education
- Two Valid References
- Valid South African driver’s license
go to method of application »
Education and Qualification Requirements
Minimum education (essential)
- National Senior Certificate and/or any other relevant installation and project controlling experience.
- Red Seal (would be advantageous)
Minimum applicable experience (years)
- 3+ years site installation and team management experience
Computer Literacy (essential)
- Microsoft Word, Excel and Outlook
Required nature of experience
- Knowledge of relevant regulatory requirements
- Previous experience as a handy man
- Previous experience in a construction role/environment
- Previous experience in Cementing.
Skills and Knowledge (essential)
- Good communication and interpersonal skills
- Conflict resolution, decision-making and leadership capabilities
- Critical thinking and problem solving
- Strong client-facing and teamwork skills
- Solid organizational skills, including multitasking and time-management
- Attention to detail and meticulous
- Ability to prioritise, with a sense of urgency and time management
- Self-driven and ability to work independently as well as part of a team
- Organised and systematic
go to method of application »
JOB PURPOSE
- Product Experts provide high-quality first-line support and remote care to the company's USA customers.
- They maintain high customer satisfaction and ensure customers are assisted remotely via video calls, voice calls, emails and text messages.
- Product Experts ensure that prospective customer callers are assisted with the information they require/desire and process the sales on the new customer’s behalf.
- They also ensure that customers’ devices are operational and that the customers understand how to use and maintain their hearing aids.
REQUIREMENTS
- Minimum education (essential):
- Matric
Minimum education (desirable):
- Customer Satisfaction Certificate
Minimum applicable experience (years):
- 2 years in Customer Support and Troubleshooting (or in a role requiring similar skills as listed herein)
Required nature of experience:
- Customer relations and relationship management
- Telephonic and email support
- Video calling experience (advantageous)
- Contact centre experience
- Telephonic sales experience and high conversion rates (advantageous)
- Technical support experience
- Administration and record management
- Working in a digital environment
Skills and Knowledge (essential):
- CRM system experience
- Telephonic sales and support skills
- Excellent English skills (written and spoken)
- Excellent communication ability and oratorship
- Conflict management
KEY PERFORMANCE AREAS, WEIGHTS AND OBJECTIVES
Sales 30%
- Take all inbound sales calls and process sales where appropriate.
- Upsell additional products to existing or (and prospective) customers.
- Provide customers with relevant product or training information as required.
- Maintain a high sales conversion rate.
- Provide good quality information to customers to ensure that the products meet their needs to minimise returns.
Customer Support 30%
- Answer any inbound calls and assist as far as possible.
- Maintain a high first contact resolution rate, without compromising customer care.
- Provide comprehensive troubleshooting and solve problems for customers to get the
- products working over either voice or video call, live chat, email or text message.
- Obtain and note quality information from the customers to allow for effective management of the relevant escalation.
- Escalate and assign queries correctly and with discretion for efficient resolutions.
- Offer our customers the best care by making appropriate call transfers.
- Ensure that the majority of Lexie users have gone through the onboarding process (where possible).
- Transfer/relay queries to the Hearing Expert team in a timely manor.
- Complete assigned CRM tasks for support calls customers.
- Assist with outbound calling tasks as and when required/requested.
Customer Experience 20%
- Ensure customers have a positive view of the company, its products and the customer support team and processes.
- Conduct business in a professional manner when communicating and interacting with customers to ensure customer satisfaction.
- Solve problems as effectively and efficiently as possible by reducing the time spent with each query.
- Liaise with Hearing Experts to improve customer satisfaction.
- Maintain customer support KPA’s at all times to ensure a high ‘customer effort score’ by going above and beyond for customers.
- Gather customer feedback via post-call reviews and the product Rewards program.
- Actively communicate with other staff members to ensure best-practice customer satisfaction.
- Reinforce information provided on a call with texts and/or emails.
- Ensure a minimal missed call rate.
Continuous Improvement 10%
- Liaise with the marketing team and maintain the list of FAQs and queries logged by customers; and the corresponding responses.
- Guide management on the needs and desires of our prospective and existing customers.
- Provide customer feedback on product or training information to management.
- Provide feedback to management and marketing on the support material available that could be helpful to customers and staff.
- Actively participate in training activities and successfully complete training activities.
Quality Management and Data Security (QMS, HIPAA) 10%
- Maintain absolute customer confidentiality and protection of personal information in accordance with procedure.
- Keep quality customer interaction logs complete and up to date, on any system, sheet or form as required in accordance with procedure.
- Ensure that the records reflect accurate representations of the customer interactions, and ensure that escalations are recorded with the optimal amount of information for effective and efficient resolution.
- Ensure other required documents, reports and email accounts are up to date and accurate.
go to method of application »
Job Purpose
- The Mechanical Technician is responsible for providing high quality on-site technical expertise and service to customers in respect of the repair, servicing and / or installation of livestock production products and equipment.
Education and Qualification Requirements
Minimum education (essential)
- National Senior Certificate
- Diploma or Higher Diploma (mechanical or electrical) and/or another relevant qualification
- Qualified Fitter and Turner (Red Seal) will be advantageous
Minimum applicable experience (years)
- 3+ years technical experience relating to the installation, repair and/or servicing of livestock production products and equipment
Required nature of experience
- Experience in operation and procedures, including Health and Safety protocols and requirements
- Enhanced proficiency and expertise in welding techniques and practices
- Proficient in a wide array of handyman skills and tasks, adept at troubleshooting and resolving various household maintenance issues
Skills and Knowledge (essential)
- Effective people skills with the ability to present recommendations and ideas
- Ability to work effectively under pressure in a fast-paced, time-sensitive environment with shifting priorities and multiple deadlines
- High technical ability and skill
- Excellent communication skills
- Strong organizational, administrative and time management skills
- Resourcefulness and critical thinking skills
- Computer literate in Widows, MS Office
go to method of application »
Job Purpose
- The Site Coordinator will be responsible for carrying out the project office review and approval of the project installation and site work, as well as the sign off and on-site hand over of projects. Furthermore, the Site Coordinator will ensure that the final product / outcome observes the company’s quality standards, detect and resolve problems and monitor and control the delivery of satisfactory outcomes. Should any defects be found, it’s up to the Site Coordinator to apply corrective actions. Reporting to the Project Manager, the Site Coordinator will also be responsible for supervising building and other projects
Education and Qualification Requirements
Minimum education (essential)
- National Senior Certificate and/or any other relevant installation and project controlling experience.
- Red Seal (would be advantageous)
Minimum applicable experience (years)
- 3+ years site installation and team management experience
- Computer Literacy (essential)
- Microsoft Word, Excel and Outlook
Required nature of experience
- Knowledge of relevant regulatory requirements
- Previous experience as a handy man
- Previous experience in a construction role/environment
Skills and Knowledge (essential)
- Good communication and interpersonal skills
- Conflict resolution, decision-making and leadership capabilities
- Critical thinking and problem solving
- Strong client-facing and teamwork skills
- Solid organizational skills, including multitasking and time-management
- Attention to detail and meticulous
- Ability to prioritise, with a sense of urgency and time management
- Self-driven and ability to work independently as well as part of a team
- Organised and systematic
go to method of application »
REQUIREMENTS
Minimum education (essential):
- B. Communication Pathology in Audiology
Minimum education (desirable):
- M. Communication Pathology in Audiology
Minimum applicable experience (years):
Required nature of experience:
- Sale and fitment of hearing aids
- Troubleshooting regarding hearing aid client experience
- Fine-tuning of hearing aid settings
- Customer relations and relationship management
- Technical support (hearing aids and apps connected to hearing aids)
- Administration and client record management
- Working within a digital environment
Skills and Knowledge
- Telephonic sales experience and high conversion rates
- Excellent English skills
- Conflict management
- Excellent communication ability and oratorship
The following experience would be advantageous:
- Working in a call centre or in sales
- CRM system (Salesforce in particular) experience
- Ease of use with video calling
- Cold Calling experience
KEY PERFORMANCE AREAS, WEIGHTS & OBJECTIVES
Client Support and Relationship Management 50%
- Solve problems for end users to get the products working.
- Solve problems as effectively and efficiently as possible in reducing the time spent with each query.
- Manage the ticketing system.
- Escalate queries with discretion.
- Respond to queries and follow up with feedback.
- Conduct business in a professional manner when communicating and interacting with clients to ensure client satisfaction.
- Maintain a high ‘customer effort score’ by going above and beyond for customers.
- Complete assigned CRM tasks for follow-ups and support calls to clients.
- Conduct client check-in calls and follow-up surveys.
- Interpret client input and feedback into an improved service in terms of hearing aid settings.
- Make accurate adjustments to hearing devices, using remote support.
Communication Management 20%
- Keep client interaction logs up to date on Salesforce.
- Report on campaigns (feedback to clients).
- Report to and work with other client relationship managers in the Contact Centre to ensure client satisfaction.
- Maintain the ticketing system.
- Ensure other required documents, reports and email accounts are up to date and accurate.
New Business Generation (sales) 20%
- Assist clients with questions about hearing loss and hearing aid benefits.
- Handle escalated incoming calls regarding services and technologies offered.
- Generate and secure potential revenue by:
- Following up on incoming leads
- Cold calling new prospective clients;
- Following up on calls, messages and tasks.
- Following up on supplied leads.
- Achieve set revenue goals and targets.
- Upsell additional products to existing (and potential) clients.
Quality Management and Data Security 10%
- Maintain absolute customer confidentiality and protection of personal information.
- Maintain client records in accordance with the procedure
go to method of application »
Minimum qualifications (essential):
- Diploma in Business Management, Economics, Entrepreneurship or similar
Minimum qualifications (desirable):
- Bachelor's degree in Business Management, Economics, Entrepreneurship or similar
Required experience (years):
- 2-4 years of experience in business development, sales, private equity or a related role.
Required nature of experience:
- Experience within the Grain industry will be advantageous.
- Business development
- Client relationship management
Skills and knowledge:
- Excellent communication skills, both written and verbal.
- Presentation skills.
- Business development and revenue stream expansion.
- Working with early-stage business ventures and achievement of significant revenue growth.
- Proven ability to negotiate and work with high-level executives.
- Strong analytical and problem-solving abilities
- Proficiency in investment analysis and capital allocation
- Ability to work independently and as part of a team
Key Responsibilities:
- Lead Generation and Prospecting
- Client Relationship Management
- Conduct market research to identify new business opportunities and understand market trends
- Analyse competitors and market strategies to develop effective sales plans
- Generate leads through various channels, including networking, cold calling, and digital marketing
- Qualify leads and convert them into potential clients / business opportunities
- Negotiate contracts and close agreements
- Ensure compliance with company policies and legal regulations
- Work closely with the senior management team to develop business development strategies
- Collaborate with the Managing Director to provide customer feedback and improve offerings
- Maintain accurate records of business opportunities activities, client interactions, and business development plans
- Prepare regular reports on potential business opportunities and investment analysis for senior management
go to method of application »
Job Purpose
- The CNC Machining Manager oversees the production processes, ensuring efficient, high quality manufacturing that meets client specifications while maintaining a clean and safe work environment, and fostering team collaboration.
Minimum education (essential):
- Matric Certificate
- Tool, Jig and Die-maker Trade Certificate
Minimum education (desirable):
Minimum applicable experience (required):
- 10+ years, of which 3+ years is managerial experience
Required nature of experience:
- Manufacturing environment
- Managing a production team of 6 or more individuals
- Delivery optimisation to meet set production targets
- Programming and setting of CNC machines
- Programming on Fanuc and/or Siemens controls
- Engineering drawing interpretation
Skills and Knowledge Required:
- Knowledge of operating of milling and/or turning machinery
- Knowledge of operating of measurement equipment
- Cutting conditions of different materials
- Ability to manufacture parts to tight tolerances up to 0.01mm
- Ability to read and interpret engineering drawings
- Understanding of and ability to use EdgeCam (preferred), or other CAM software
- Knowledge of G-code programming
- MS Office: intermediate Excel skills to do data capturing, processing and reporting
Other requirements:
- Physically fit, being able to stand for extended periods and lift heavy objects
- English (Essential)
- Afrikaans (Preferred)
go to method of application »
Job Purpose
- The CNC Lathe Programmer/Setter will be responsible for reading and interpreting design blueprints, programming the CNC machine, and adjusting the machine settings until the desired specifications are met.
Minimum education (essential):
- Matric Certificate from a technical institution
Minimum education (desirable):
- Tool, Jig & Die maker certificate, or Fitter & Turner certificate
Minimum applicable experience (years):
Required nature of experience:
- Extensive experience in CAM software, EdgeCAM preferred
- Programming on Fanuc controls
- Setting of CNC Lathes
- CNC programming
- Ability to read and interpret design blueprints
Skills and Knowledge Required:
- Cutting conditions of different materials
- Knowledge of turning machinery
- Knowledge of measurement equipment
- Engineering drawing interpretation
go to method of application »
Job Purpose:
- The Computer Numerically Controlled (CNC) operator is responsible for the operating of CNC machines. They are responsible for loading and unloading of the CNC machine, monitoring the manufacturing process, and timeously reporting to the CNC programmer/setter should adjustments be required.
- The CNC operator is responsible to monitor the CNC machine during the production process and to carry out quality inspections of the products. The operator is also required to do basic and routine maintenance of the machines as needed.
Minimum education (essential):
Minimum education (desirable):
- Relevant course in milling or lathe machine operating
Minimum applicable experience (years):
- 1+ years working in a manufacturing environment
Required nature of experience:
- Operating of CNC machines.
Skills and Knowledge Required:
- Basic understanding of Fanuc and/or Siemens CNC Controls
Other:
- Physically fit, being able to stand for extended periods and lift heavy objects.
- English (Essential)
- Strong attention to detail.
- Willingness to take ownership of their work.
- Ability to follow instructions and to work to strict deadlines, while always being aware of their contribution to the team and company at large.
Key Performance Areas
- Manufacturing of parts as instructed by the CNC Programmer/Setter.
- Operating the CNC machines.
- Maintenance work of machines to ensure optimal functioning.
- Conduct machine, tool and product quality checks.
- Complete work orders for recording keeping purposes.
- Keep work are neat and clean.
- Train staff on machines and company operating procedures.
go to method of application »
Requirements
Minimum education:
Minimum applicable experience (years):
- 1 -2 years working in a manufacturing environment.
Required nature of experience:
- General work in a manufacturing or related industry.
- General finishing of manufactured parts preferred.
Skills and Knowledge Required:
- Basic understanding of, and ability to use, hand tools such as files.
- Good hand-eye coordination.
Other:
- Strong attention to detail.
- Willingness to take ownership of their work.
- Ability to follow instructions and to work to strict deadlines, while always being aware of their contribution to the team and company at large.
- Physically fit, being able to stand for extended periods and lift heavy objects.
- English (Essential).
- Afrikaans (Preferred).
Key Performance Areas
- Finish, clean and package parts for delivery.
- Check, load and store raw materials.
- As part of the QA, visually inspect each part before and after each process.
- Perform quality checks to identify quality issues early on in the production process.
- Complete work orders for recording-keeping purposes.
- Keep the work area neat and clean.
- Train staff on machines and on company operating procedures.
go to method of application »
Job Purpose
- As the senior front-end developer you will be responsible for implementing new features and maintaining the frontend of the existing Wamly application using React.JS.
Minimum education (essential):
- Information Technology degree, Computer
- Science Degree or equivalent
Minimum education (desirable):
Minimum applicable experience (years):
- 5+ years of frontend development experience in a work environment.
Required nature of experience:
- Experience with React.js and state management libraries.
- Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
- Experience with Git version control.
- Mentorship
- Agency / Product / Corporate Environment
Skills and Knowledge (essential):
- HTML 5
- CSS 3
- Javascript
- React.js
- React router
- React Query
- Responsive UI design
- Knowledge of modern authorization mechanisms, such as JSON Web Token.
- State management frameworks such as Redux, React context and MobX.
- UI frameworks like Bootstrap, Material UI, etc.
- Frontend development tools such as Babel, Webpack,
- NPM, yarn, etc.
- REST APIs.
- Git Version control
Skills and Knowledge (desirable):
- Cloud technologies (AWS preferable)
- Agile development including Kanban and Scrum
Method of Application
Use the link(s) below to apply on company website.
Build your CV for free. Download in different templates.
Gmail
Yahoomail