Current Vacancies at Datacentrix

Qualifications and Experience:

• Relevant Diploma or degree in Computer Science or Information Technology
• 5 years of related experience
• Certifications, such as ITIL, CompTIA A+, or relevant technical certifications
• ICDL, Microsoft Office Specialist.
• Solid understanding of computer systems, networks, hardware, and software applications
• Computer skills (MS Office suite)
• Strong communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users effectively.
• Exceptional customer service skills and a strong commitment to providing a positive user experience.

Roles and Responsibilities:

• Act as the primary interface between the user community and the support staff
• Provide telephone support as far as possible before escalating the problem to a qualified support technician
• Schedule and prioritize support calls for attention by the most appropriate support technician
• Escalate problem situations as appropriate
• Provide accurate and comprehensive solutions to customer problems by collaborating with relevant ICT team members
• Research, resolve, and respond to complex support requests
• Empower customers so that they can make more effective use of the ICT services available to them
• Participate in team projects that enhance the quality or efficiency of the ICT ServiceDesk
• Contribute solutions to the resolution database
• Acquire and maintain knowledge of relevant product offerings, current support policies, and methods of support delivery, to provide technically accurate solutions to customers
• Provide technical assistance and support to end-users, including troubleshooting hardware and software issues, network connectivity problems, and application errors
• Diagnose and resolve technical problems in a timely manner, escalating more complex issues to the appropriate support teams, if necessary
• Install, configure, and maintain computer hardware, software, and peripheral devices, ensuring compatibility and adherence to organizational policies and procedures
• Recommending the procurement and licensing of software
• Assist with the identification of licensing risks
• Provide input to the technical team around preferred software
• Contribute to the development and implementation of ICT policies, procedures, and standards to ensure consistent and efficient service delivery
• Stay up to date with emerging technologies, industry trends, and best practices in ICT support to continuously enhance technical skills and knowledge
• Measure and monitor user satisfaction indicators and highlight any issues of concern
• Perform random customer satisfaction surveys
• Teach or assist with training courses
• Test training and competency testing material
• Participate in evaluating new training and competency testing material
• Develop and coach colleagues
• Lead and assist other ICT ServiceDesk staff with support requests
• Perform a quality assessment on ServiceDesk calls
• Relevant operational reports as and when required
• Research and implement best practices

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Managed Talent Solutions a division within Datacentrix is looking for 2 Senior IT Support Technician for one of their client in Kimberly. This is a 6 months fixed term contract. Technicians must be willingness to work outside normal hours.

Qualifications and Experience Required:

• Relevant certifications or qualifications in Information Communication Technology
• 2 to 3 years related experience
• Experience with computer systems, LAN, WAN, Wi-Fi configuration & Microsoft/Linux environment
• Computer skills (MS Office suite)
• Experience with major hardware vendors, e.g., HP, DELL, etc.
• Good communications skills
• Good interpersonal skills
• Ability to work within a team

Roles and Responsibilities:

Installation, maintenance and support of all hardware and software

• Capture and maintain all IT assets in the ICT inventory database and dispatch the IT equipment to the user as per written request.
• Install and maintain all desktop hardware.
• Install and maintain desktop software.
• Install and maintain all computer peripherals.
• Liaise with external providers for hardware support.

Computer fault diagnosis

• Identify common problem areas experienced to recommend corrective action.
• Decide whether to send the computer to the manufacturer for repair.
• Report shortfall in parts inventory to line manager.
• Work with vendor support contacts to resolve technical problems with (Desktop computing equipment and software)
• Ensure desktop computers interconnect seamlessly with diverse systems, including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative Systems.

Computer Lab/Office demonstrations

• Provide user support for the initial training on equipment and software.
• Assist users in the use of computer software if requested.

ICT liaison

• Document instances of hardware failure, repair, installation, and removal
• Forward faulty computers to the workshop
• Communicate project statuses to the helpdesk.
• Coordinate and liaise with the rest of the ICT Team

User Education: network security/vulnerabilities

• Help users scan media such as flash drives and diskettes for any maliciousware.
• Help users with e-mails that they suspect might contain malicious content and provide the network.
• Making sure end-point security system is up to date.
• Develop how-to documentation and videos to support the SPU community.

Self-Development

• Research technology trends and latest applicable technologies.
• Ensure up-to-date skills development plans.
• Develop, recommend, and implement solutions.

Project participation

• Participate in ICT projects to ensure that successfully execution of the same.
• Assist with project scoping and resource allocations.

Monitoring, evaluation, and reporting

• Relevant operational reports as and when required.
• Research and implement best practices.
• Communicate and consult with relevant stakeholders.

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Purpose of Role:

• To Provide a high level of support to our Enterprise clients.

Critical Requirements - Skills, Experience & Qualifications:

•  Matric or Grade 12 Essential
•  Microsoft MCSA 2016 or Equivalent
•  Extensive experience supporting Microsoft Exchange 2010 or higher
•  ITIL v2 Foundation
•  Extensive experience supporting Active Directory and Hyper V
•  Extensive experience supporting multi-vendor Hardware platforms
•  Self-starter with a proven track record and contactable references
•  Own reliable transport and drivers' license

Primary Role Accountabilities:
The successful candidate will be responsible for providing Senior Enterprise Server support to all Datacentrix KZN clients, which will include Software Support Services i.e. Microsoft Windows Server, Vmware, Veeam, Microsoft Exchange, and Hyper V are essential. The individual will also be responsible for troubleshooting hardware issues across platforms HPE, Dell, Lenovo, Huawei, IBM platforms. A strong cross-skill of the afore-mentioned will be advantageous.

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The successful candidate will have experience in consultative selling and supporting clients on digital transformation journeys. A broad network of contacts and clients in Gauteng in either Public or Private Sector is required. Must have extensive experience in building market position by locating, developing, defining, negotiating, and closing business relationships.

Critical Requirements - Skills, Experience & Qualifications:

• Matric or Grade 12 Essential
• Must have a minimum of 5 years’ experience as an Account Manager.
• Experience of consultative selling and supporting clients on digital transformation journeys.
• A broad network of contacts and clients in Gauteng in either Public or Private Sector.
• Must have experience in selling Software Solutions (multi-vendor Solutions).
• Closing skills, motivation for sales, prospecting skills, sales Planning, selling to customer needs, market knowledge, presentation skills, meeting sales goals, professionalism, high energy level.
• A range of related to selling skills, communication skills, presentation skills, negotiating skills and other sales related skills.
• Experience in the Business Solutions IT industry is highly desired and an expert level of knowledge is required, where product functionality and business environment must be strategically matched.
• Sales & marketing experience in an IT solution selling environment.
• Expertise in selling a range of IT products and services is essential.
• End to end management of a sales channel is vital. This includes experience in account management, selling and product strategising.
• Valid driver’s license and own reliable vehicle.
• Must be punctual, disciplined and dedicated to effectively execute job requirements keeping in mind INTERNAL and EXTERNAL HR and IT policies in place.

Primary Role Accountabilities:

• Experience in Consultative selling and supporting clients on digital transformation journeys.
• A broad network of contacts and clients in Gauteng in either Public or Private Sector.
• Sell the Datacentrix Value Proposition offerings into the region to assigned clients.
• Sell the Datacentrix Value Proposition offerings into new earmarked clients.
• Identify opportunities by researching industry and related events, publications, and announcements, marrying up solutions offerings with business problems.
• Locate or propose potential business deals by contacting potential clients, discovering, and exploring opportunities.
• Screen potential business deals by analysing market strategies, deal requirements, potential, and financials.
• Full understanding of the sales cycle required.
• Close new business deals by coordinating requirements; developing and negotiating contracts.
• Protects organization's value by keeping information confidential.
• Update job knowledge by participating in educational opportunities; reading professional publications.
• Maintaining personal networks; participating in professional organizations.
• Enhance organization reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.
• Direct and manage ongoing customer relationships to ensure total customer satisfaction with
• Datacentrix, and further develop business based on opportunities identified at the customer site.
• Target Mid-Market opportunities and look for new business opportunities.
• Manage and co-ordinate all relevant sales opportunities with the company CRM, updating and tracking all sales data accurately.

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Datacentrix is seeking a Senior Network Security Engineer to join our dynamic team in Westville, Kwa-Zulu Natal. The successful candidate will be focused on the maintenance of customer ICT networks as part of IT Managed Services offerings provided to Datacentrix customers. The support functions of the role will extend from testing and troubleshooting problems to regular maintenance and contribute high-level support such as strategic planning of network upgrades and high-level network performance analyses.

Critical Requirements - Skills, Experience:

• Tertiary IT Qualification. CCNA/CCNP or equivalent, Fortigate or equivalent, Sophos, Cisco Voice and
  Skype for Business experience.
• At least 5+ years’ experience delivering Network Security Services in a customer environment.
• Excellent Communication and Interpersonal skills.
• Must be punctual, disciplined and dedicated to effectively execute job requirements keeping in mind
  INTERNAL and EXTERNAL HR and IT policies in place.

Primary Role Accountabilities:

• Implementation, maintenance, monitoring and management of networking infrastructure and capability (hardware and software solutions).
• Analyses and solves common and complex network problems through reasoning, troubleshooting and innovative thinking.
• Develops and maintains a professional working relationship with the clients and client end-users in support of the Service Delivery Manager.
• Liaises with 3rd party vendors to resolve escalated incidents, problems and queries.
• Maintains service and quality levels according to of the company business standards, processes and procedures.
• Creates and updates documentation related to installation procedures and troubleshooting of network incidents.
• Communicates oral or written feedback and technical information to all levels of end-users and customer IT management.

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Datacentrix Managed Talent Solutions' client in the Telecommunications sector is looking for IT Business Analyst to provide specialised expertise and assistance for the analysis, improvement and implementation of business processes and systems within the organisation.  

Responsibilities:

• Requirement Analysis
• Process Improvement
• System Design and Implementation
• Data Analysis
• Documentation
• Testing and Quality Assurance
• Process Analysis
• Design and Modelling
• Automation
• Cross-functional Collaboration
• Optimisation

Minimum Requirements:

• Specialist Degree in Computer Science or a related qualification 
• A minimum if 5 years experience in a business analysis environment
• Specialist experience in Project Management
• Use of modelling ARIS and ArchiMate
• Certified Business Analyst
• Certified in BPMN