Current Vacancies at DHL

Job Purpose:

• Provide advice, support and guidance to Business Development Managers and different BU stakeholders on commercial contract risk.
• Conducts reviews of global Master Service Agreements, bespoke/non-standard customer contracts and non-standard scopes of services providing advice on the optimal commercial position on insurable risk having regard for technical and commercial risk versus reward criteria.
• Collaboratively coordinate the commercial interface between the business stakeholders, regional and global insurance managers with respect to pricing of commercial contract risk and any insurance based advice.
• Serve as a key active member of IRM’s contract risk management team, interacting with colleagues to ensure business objectives are met and that the organisation is performing to “best in class” standards.

Your tasks:

• Execute contract risk management process by supporting business stakeholders with risk exposure reviews for new and renewing contracts. Provide formal written advice to separate business risks from insurable risks and collaboratively work with the global underwriting and contract teams to obtain risk pricing.
• Conduct reviews on allocated contracts aimed at ensuring risks associated with customer agreements are identified and propose changes where necessary to contractual liability, indemnity and other provisions within contract risk management referral guidelines and triggers. Ensure identified risks are communicated swiftly and clearly to business stakeholders together with alternative solutions where applicable using approved formats.
• Identify risk exposures arising from provision of services outlined in the scope of work and/or customer contracts. Determine (or recommend where scope exceeds designated authority limits) elements for risk pricing and provide risk mitigation strategies working in close partnership with business stakeholders, global & regional Insurance & Risk Management.
• Develop & maintain a good working knowledge of Divisions operating models including sector strategies, identify and evaluate the risk challenges arising therefrom.
• Develop and maintain an excellent working knowledge of the IRM service portfolio, IRM strategy and the non-life insurance strategy.
• Manage contract risk enquires, identifying high risk complex contracts, time critical and non-standard contracts and prioritizing accordingly. Conduct reviews aimed at ensuring that risks associated with customer agreements are identified and propose changes where necessary to contractual liability, indemnity and other provisions. Ensure identified risks are communicated swiftly and clearly to DHL internal stakeholders and jointly develop mitigation strategies and alternatives, thereafter jointly support in the negotiation with customers where necessary.
• Identify potential improvements in transactional/analytical tools and propose amendments to streamline contract risk processes.
• Coordinate with IRM London central team for pricing and on content of coverage, precedent setting & commercially sensitive issues / or areas above authority.
• Draft concise reports on contract risk management related activity for example compilation of monthly reports on KPI’s
• Proactively establish internal stakeholder relationships across assigned business units within region, focus on assigned business sectors and contribute to increase Contract Risk Management’s presence and market share development.
• Collaborate with global claims function in connection with bespoke customer contracts as necessary.

Your profile:

• University degree and / or holding a professional qualification in insurance e.g. ACII or similar commercial contract risk management qualifications e.g. World Commercial Contracting (formerly IACCM)
• 5 to 10 years’ experience in contract risk management with a knowledge of logistics and freight forwarding business models including air, ocean, trucking, warehousing and related value-added services.
• Insurance market knowledge with an understanding of insurance classes and how they apply in a logistics environment.
• Able to identify deviations from or changes to standard T’s and C’s and / or risk bearing clauses in contracts and/or arising from non-standard logistics activities within SOP’s, provide verbal and formal written commercially oriented risk advise to business stakeholders.
• Proven record of consistent and concise reporting on risk to non-technical transport and logistics stakeholders.
• Multi-tasking and prioritisation skills for a high-volume operating environment.
• Proven risk based analytical skills.
• Proven track record of management reporting on risk related issues and technical insurance topics to a non-technical transport and logistics audience.
• Proven negotiation and conflict resolution skills including challenging BU commercial teams.
• Good understanding of business process optimization principles including performance KPI’s and measures.

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In this Route Development Manager – Europe and USA position

• You will drive growth across all ocean products within the appointed trade(s), and together with the local OFR management drive Field Sales to focus on those trade(s) as per the trade lane plan.
• You will drive the required pipeline together with local Sales management to ensure it reflects the chosen focus areas and is robust enough to deliver on the required growth.
• You will work with sales locally to ensure opportunities are moved through the funnel and pipeline velocity is increased.
• You will drive effective pipeline reviews focused on real opportunities allowing profitable growth.
• You will provide guidance for local sales on where and what to sell, and personally engage in customer opportunities, including target customer characteristics.
• You will work with country sales to develop solid local growth plans and specific go-to-market strategies/value propositions, including focus customer/commodity/industry segments & customer target definitions from a product point of view.
• You will build and execute an annual program of activities to support the growth required, e.g. sales campaigns, must win RFQs, suggested investments required, etc.
• You will drive country STP follow up on customer wins to ensure won business materialize.
• You will be engaging Trade Management for a solid understanding of the current market developments and procurement levels, in order to ensure competitive pricing is available for sales.
• You will engage relevant customer opportunities to support the local organization with a win strategy and pricing approach.
• You will sponsor several large local customers.
• You will drive engagement with overseas RDMs as per the trade plan and focus countries.
• You will engage locally with carriers and procures as per Trade Management guidance.

Now, here’s what we need from you

• Degree in business Management or in a related field
• 5 to 8 years’ experience in the OFR forwarding industry
• Previous Sales experience is an advantage
• Previous experience of working in a multinational environment or in a large corporation will be an advantage

go to method of application »

Job Purpose

• Support of DSCs growth agenda by building and maintaining profitable key accounts - through managing the account P&L;
• Build high quality and trusted business relationships within the customer's leadership team;
• Identification, assessment, pursuit and closure of additional share of wallet within the assigned accounts in addition to effective management of a proactive pipeline;
• Pro-actively manage the renewal agenda and ensure that customer satisfaction is sustained

Key areas of responsibility include:

P&L

• Own the financial performance of the account - as per the operational, financial and investment plans;
• Achieve annual EBIT targets on the key account;
• Manage the P&L of the key account to deliver on the agreed GP target;
• Be the face of the operational delivery to the customer
• Customer Relationship Management
• Develop and leverage constructive C-Suite relationships within assigned accounts (that are business and issue-based, as opposed to transactional);
• Act as key contact for customer on a local level;
• Maintain access to key decision makers and establish coach network

Share of Wallet

• Ensure a year on year increase in DSC's percentage share of the customer's logistics spend;
• Sponsor the building and maintenance of a quality account pipeline - focusing on proactive and single-sourced opportunities;
• Continuously review business potential and identify potential business opportunities;
• Work with BD to develop and meet plans to rpsell within account, e.g. VAS;
• Conduct annual, formal planning meetings with the customers;
• Present solution proposal and business fit to decision makers, engage in negotiations and close the deal;
• Collaborate with internal functions that support the sales process (BD, Solution Design, HR, IT, Real Estate, Legal, Finance, etc.), gather required input and coordinate actions

Stakeholder management

• Ensure quality of delivered services and proactively address customer issues;
• Facilitate knowledge/ best-practice sharing between DSC community in South Africa

Strategising

• Develop local strategy and plan for assigned accounts

Managing P&L

• Develop targets and annual budgets for the key account - in consultation with the regional and solution leaders;
• Report on a monthly, quarterly and annual basis on the account financial performance;
• Spend a high proportion of time on site working with the customer and the DSC operational team;
• Work effectively in a matrix structure with the operations leaders to deliver the day to day solutions and meet the annual and long term growth aspirations on the account;
• Co-develop account investment and commercial plans for Transport and Warehousing with leaders.

Growing share of wallet

• Pro-actively identify opportunities within assigned accounts;
• Work with BD to develop proactive solutions and answer incoming RFQs for accounts;
• Lead account planning meetings to identify customer's supply chain requirements and business objectives;
• Sponsor opportunity assessment for identified opportunities and develop recommendation on pursuit or cancellation based on financial attractiveness, risk and fit of customer requirements with DSC capabilities;
• Work with BD and Solutions to identify DSC's value proposition and high level solution parameters based on customer requirements;
• Sponsor the win-plan that is created by BD - when required;
•  Present solution to customer demonstrating clear business value, engage in negotiations and close the deal;
• Sponsor BD in collecting customer feedback after opportunity and sponsor internal Post-Opportunity Review

Maintaining

• Built and maintain strong relationships with key decision makers and establish customer network on a working level (coach network);
• Organize and hold quarterly business review meetings (QBRs) with the customer;
• Prepare and conduct customer satisfaction and value assessment research meetings;
• Monitor KPIs, ensure quality standards and performance targets are being met;
• Act as key contact for customer, channel communication to internal functions coordinate actions in case of large operational issues;
• Manage the renewal agenda, ensure current business is profitably maintained

Team Management/ Coordination

• Coordinate the resolving of operational issues and push for process improvements;
• Assemble input from opportunity team, prepare proposal and BCA;
• Plan the sales process and coordinate the opportunity team throughout the sales process;
• Collect and share knowledge and best practices (also cross-country);
• Review input from opportunity team, ensure quality and commercial standards are met;
• Act as an interface between customer and DSC internal functions, collect and distribute required information

Solution Designing

• Analyze collected data together with functional experts (Solution Design, IT, HR, Real Estate, etc.) and support solution development;
• Independently design standard solutions (supported by functional experts)

People Management

• No direct reports but close collaboration with all Operational Leaders, Business Development and Finance.

Qualifications

• Grade 12 / Matric – Essential
• Relevant degree or equivalent qualification will be a distinct advantage
• More than 5 Years DHL Supply Chain Experience
• More than 5 Years Sales Experience
• More than 5 Years Operational experience will be a distinct advantage
• More than 5 Years Logistics Sector experience

go to method of application »

Job Purpose

• Support of DSCs growth agenda by building and maintaining profitable key accounts - through managing the account P&L;
• Build high quality and trusted business relationships within the customer's leadership team;
• Identification, assessment, pursuit and closure of additional share of wallet within the assigned accounts in addition to effective management of a proactive pipeline;
• Pro-actively manage the renewal agenda and ensure that customer satisfaction is sustained

Key areas of responsibility include:

P&L

• Own the financial performance of the account - as per the operational, financial and investment plans;
• Achieve annual EBIT targets on the key account;
• Manage the P&L of the key account to deliver on the agreed GP target;
• Be the face of the operational delivery to the customer
• Customer Relationship Management
• Develop and leverage constructive C-Suite relationships within assigned accounts (that are business and issue-based, as opposed to transactional);
• Act as key contact for customer on a local level;
• Maintain access to key decision makers and establish coach network

Share of Wallet

• Ensure a year on year increase in DSC's percentage share of the customer's logistics spend;
• Sponsor the building and maintenance of a quality account pipeline - focusing on proactive and single-sourced opportunities;
• Continuously review business potential and identify potential business opportunities;
• Work with BD to develop and meet plans to rpsell within account, e.g. VAS;
• Conduct annual, formal planning meetings with the customers;
• Present solution proposal and business fit to decision makers, engage in negotiations and close the deal;
• Collaborate with internal functions that support the sales process (BD, Solution Design, HR, IT, Real Estate, Legal, Finance, etc.), gather required input and coordinate actions

Stakeholder management

• Ensure quality of delivered services and proactively address customer issues;
• Facilitate knowledge/ best-practice sharing between DSC community in South Africa

Strategising

• Develop local strategy and plan for assigned accounts

Managing P&L

• Develop targets and annual budgets for the key account - in consultation with the regional and solution leaders;
• Report on a monthly, quarterly and annual basis on the account financial performance;
• Spend a high proportion of time on site working with the customer and the DSC operational team;
• Work effectively in a matrix structure with the operations leaders to deliver the day to day solutions and meet the annual and long term growth aspirations on the account;
• Co-develop account investment and commercial plans for Transport and Warehousing with leaders.

Growing share of wallet

• Pro-actively identify opportunities within assigned accounts;
• Work with BD to develop proactive solutions and answer incoming RFQs for accounts;
• Lead account planning meetings to identify customer's supply chain requirements and business objectives;
• Sponsor opportunity assessment for identified opportunities and develop recommendation on pursuit or cancellation based on financial attractiveness, risk and fit of customer requirements with DSC capabilities;
• Work with BD and Solutions to identify DSC's value proposition and high level solution parameters based on customer requirements;
• Sponsor the win-plan that is created by BD - when required;
•  Present solution to customer demonstrating clear business value, engage in negotiations and close the deal;
• Sponsor BD in collecting customer feedback after opportunity and sponsor internal Post-Opportunity Review

Maintaining

• Built and maintain strong relationships with key decision makers and establish customer network on a working level (coach network);
• Organize and hold quarterly business review meetings (QBRs) with the customer;
• Prepare and conduct customer satisfaction and value assessment research meetings;
• Monitor KPIs, ensure quality standards and performance targets are being met;
• Act as key contact for customer, channel communication to internal functions coordinate actions in case of large operational issues;
• Manage the renewal agenda, ensure current business is profitably maintained

Team Management/ Coordination

• Coordinate the resolving of operational issues and push for process improvements;
• Assemble input from opportunity team, prepare proposal and BCA;
• Plan the sales process and coordinate the opportunity team throughout the sales process;
• Collect and share knowledge and best practices (also cross-country);
• Review input from opportunity team, ensure quality and commercial standards are met;
• Act as an interface between customer and DSC internal functions, collect and distribute required information

Solution Designing

• Analyze collected data together with functional experts (Solution Design, IT, HR, Real Estate, etc.) and support solution development;
• Independently design standard solutions (supported by functional experts)

People Management

• No direct reports but close collaboration with all Operational Leaders, Business Development and Finance.

Qualifications

• Grade 12 / Matric – Essential
• Relevant degree or equivalent qualification will be a distinct advantage
• More than 5 Years DHL Supply Chain Experience
• More than 5 Years Sales Experience
• More than 5 Years Operational experience will be a distinct advantage
• More than 5 Years Logistics Sector experience

go to method of application »

Job Purpose

• Support of DSCs growth agenda by building and maintaining profitable key accounts - through managing the account P&L;
• Build high quality and trusted business relationships within the customer's leadership team;
• Identification, assessment, pursuit and closure of additional share of wallet within the assigned accounts in addition to effective management of a proactive pipeline;
• Pro-actively manage the renewal agenda and ensure that customer satisfaction is sustained

Key areas of responsibility include:

P&L

• Own the financial performance of the account - as per the operational, financial and investment plans;
• Achieve annual EBIT targets on the key account;
• Manage the P&L of the key account to deliver on the agreed GP target;
• Be the face of the operational delivery to the customer
• Customer Relationship Management
• Develop and leverage constructive C-Suite relationships within assigned accounts (that are business and issue-based, as opposed to transactional);
• Act as key contact for customer on a local level;
• Maintain access to key decision makers and establish coach network

Share of Wallet

• Ensure a year on year increase in DSC's percentage share of the customer's logistics spend;
• Sponsor the building and maintenance of a quality account pipeline - focusing on proactive and single-sourced opportunities;
• Continuously review business potential and identify potential business opportunities;
• Work with BD to develop and meet plans to rpsell within account, e.g. VAS;
• Conduct annual, formal planning meetings with the customers;
• Present solution proposal and business fit to decision makers, engage in negotiations and close the deal;
• Collaborate with internal functions that support the sales process (BD, Solution Design, HR, IT, Real Estate, Legal, Finance, etc.), gather required input and coordinate actions

Stakeholder management

• Ensure quality of delivered services and proactively address customer issues;
• Facilitate knowledge/ best-practice sharing between DSC community in South Africa

Strategising

• Develop local strategy and plan for assigned accounts

Managing P&L

• Develop targets and annual budgets for the key account - in consultation with the regional and solution leaders;
• Report on a monthly, quarterly and annual basis on the account financial performance;
• Spend a high proportion of time on site working with the customer and the DSC operational team;
• Work effectively in a matrix structure with the operations leaders to deliver the day to day solutions and meet the annual and long term growth aspirations on the account;
• Co-develop account investment and commercial plans for Transport and Warehousing with leaders.

Growing share of wallet

• Pro-actively identify opportunities within assigned accounts;
• Work with BD to develop proactive solutions and answer incoming RFQs for accounts;
• Lead account planning meetings to identify customer's supply chain requirements and business objectives;
• Sponsor opportunity assessment for identified opportunities and develop recommendation on pursuit or cancellation based on financial attractiveness, risk and fit of customer requirements with DSC capabilities;
• Work with BD and Solutions to identify DSC's value proposition and high level solution parameters based on customer requirements;
• Sponsor the win-plan that is created by BD - when required;
•  Present solution to customer demonstrating clear business value, engage in negotiations and close the deal;
• Sponsor BD in collecting customer feedback after opportunity and sponsor internal Post-Opportunity Review

Maintaining

• Built and maintain strong relationships with key decision makers and establish customer network on a working level (coach network);
• Organize and hold quarterly business review meetings (QBRs) with the customer;
• Prepare and conduct customer satisfaction and value assessment research meetings;
• Monitor KPIs, ensure quality standards and performance targets are being met;
• Act as key contact for customer, channel communication to internal functions coordinate actions in case of large operational issues;
• Manage the renewal agenda, ensure current business is profitably maintained

Team Management/ Coordination

• Coordinate the resolving of operational issues and push for process improvements;
• Assemble input from opportunity team, prepare proposal and BCA;
• Plan the sales process and coordinate the opportunity team throughout the sales process;
• Collect and share knowledge and best practices (also cross-country);
• Review input from opportunity team, ensure quality and commercial standards are met;
• Act as an interface between customer and DSC internal functions, collect and distribute required information

Solution Designing

• Analyze collected data together with functional experts (Solution Design, IT, HR, Real Estate, etc.) and support solution development;
• Independently design standard solutions (supported by functional experts)

People Management

• No direct reports but close collaboration with all Operational Leaders, Business Development and Finance.

Qualifications

• Grade 12 / Matric – Essential
• Relevant degree or equivalent qualification will be a distinct advantage
• More than 5 Years DHL Supply Chain Experience
• More than 5 Years Sales Experience
• More than 5 Years Operational experience will be a distinct advantage
• More than 5 Years Logistics Sector experience

go to method of application »

Role Outline

The role of Solution Manager exists to enable DHL Supply Chain business to design, implement, release and support IT Solutions (set of IT Products) to run efficient operations with maintainable and upgradeable IT Products. DHL Supply Chain selected best-in-class IT Products to satisfy customer and business needs and the Solution Manager has the duty to intelligently compose offered products into a solution that emphasize the peculiarity and strengths of each product, offering to the operations an IT Solution covering all the business needs. The Solution Manager also has the duty to ensure implemented solutions respect the OPS and IT standardization principles set by the company and must support projects to achieve standardization targets, when achievable.

Key areas of responsibility include:

• Lead a team of Application Consultants                                
• Implement abd Support strategic Warehouse Management solutions in Africa                    
• Prepare Concept of Systems documents                                
• Support go-live and post go-live process optimizations                                
• Manage change requests during implementation                                
• Support UAT and User Training
• Prepare IT budget for implementation activities accurately and on time                              
• Lead a team of Application Consultants
• Manage relevant software vendors                                                 

Qualifications/ Skills/Competencies/Experience

• University Graduate (Engineering)                                        
• Project Management                                        
• SQL    
• Experience in IT Project Management                                        
• Experience in IT Budgeting                                        
• Experience in Strategic Applications                                    
• Matric – Essential
• Experience in Supply Chain, Warehousing and Transportation
• Experience in FMCG environment advantageous
• Minimum 5 years WMS experience, inclusive of implementation, master data, set-up configuration and integration
• Preferably Manhatten/WMOS experience
• Handling of queries
• Writing reports
• Strong technical skills
• Management experience
• Strong understanding of continuous improvement
• Troubleshooting experience    

Competencies & Skills

• Maintains effective relationships with customers
• Develops and delivers high quality / innovative products, services, or solutions
• Focuses on customer needs and gains their commitment
• Gains management / colleague support to meet customer needs
• Ensures strategies / plans are aligned and reflect others’ views
• Develops strategies / plans aligned to broader organizational strategy
• Communicates strategy
• Establishes clear, challenging, and achievable objectives
• Aligns resources and the organization within own area of responsibility to achieve objectives
• Regularly reviews and communicates progress against objectives and adjusts as needed
• Champions continuous improvement and innovation
• Inspires results and respect by empowerment, accountability recognition and rewards recognizing the contribution of others
• Provides employees, colleagues and business partners with candid and regular feedback
• Provides employees with development opportunities
• Supports employees with career opportunities
• Inspires others to develop themselves
• Conveys a clear sense of personal goals and values
• Actively seeks feedback to improve performance
• Develops new skills and modifies behaviours based on feedback
• Takes personal responsibility for career and development
• Be able to prepare IT implementation costs                
• Be able to understand business needs, manage change requests                
• Positive relationship with team, peers, and business counterparts

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Job Description

Provide day-to-day administrative support for warehouse and manual handling activities of material handling and ground operations including movement, storage, and inventory control; stacking, loading, or unloading materials, finished goods, tools; packaging of materials and maintenance of existing inventories in line with the business strategy and requirements, corporate guidelines, and policies.

Key Tasks

• To check all documentation received and dispatched is correct. (legally, regulatory and client)
• Update Flow
• Manage load lists, receipts in accordance with companies rules and regulations
• Creating order  received for  local and international shipments by creating pick notes
• Liaise with SGS, DALRRD and Reefer inspectors.
• Liaise with suppliers, transporters, and clients.
• AXIS Management
• Supplier Management
• Stock control.
• Ensure inventory accuracy of customers' inventory by conducting daily/ weekly inventory cycle counts.
• Responsible for setting day to day operational objectives for the team to perform inventory control, conduct stock turnover analyses and material scheduling.
• Stock movement of Vinliners
• Provide basic support to arrange daily pick-up schedules and dispatch pick-up delivery information in a timely and efficient manner.
• Provide day to day support in general admin tasks related to shipment processing and documentation, sending status information.
• May be required to undertake additional duties as the need of the business dictates. 
• Tasks as assigned by management.
• Documentation
• Knowledge of  Customs rules and regulations
• SAD500’s, export certificates, DA32’s,ZIB/ZRW’s,NOL’s
• Update and manage weekly file list onto the info sheet
• Filing
• Knowledge of plant and quality rules and regulations related to shipping
• Stock sheets

Qualifications and Education requirements

• 3 - 5 years’ experience in same or similar roles
• Freight Forwarding & Customs Compliance
• Previous experience in supply chain, logistics, procurement, or related roles is often preferred, especially in coordinating and managing complex supply chain activities. 

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How will you contribute to the success of DHL?

As a Senior Compliance Manager the role will support our Regional Compliance Officers to manage all aspects of the compliance portfolio, which covers a wide range of compliance related topics. This includes supporting with Compliance Certifications of countries in the Region, Supporting and Manager compliance incidents and investigations, and providing support and guidance to the embedded Compliance Coordinators in countries across the region, and keeping them update with the quickly evolving world of compliance

Key Requirements:

• To be successful in this role we are looking for someone with a strong background in Compliance, Legal, Finance, Auditing or Similar backgrounds, with ideally 8-10 years of demonstrated experience (preferrable in multinational logistics organisations), In addition to the core experience a successful person will be able to demonstrate:
• Sound Business Acumen and Awareness of the impact of compliance
• Ability to communicate effectively at all levels of the organization and work cross-culturally
• Proven ability to influence and negotiate, and experience in leading investigations or audits
• Ability to coach and guide others
• High levels of professional integrity and ethics
• Attention to detail, good planning skills and an awareness of the need to store, manage and disseminate information effectively.