Current Vacancies at Flash Group

Description

Responsibilities:

• Growing the Flash footprint in the area through all Sales Channels assigned to the sales team
• To increase the growth of Flash device sales into the market - in turn growing the turnover in the region. Increase overall turnover of all devices and payment channels in line with the department’s strategy and targets.
• To increase the aqquiting base and turnover by maintaining a high adoption rate when placing Flash devices.
• Ensure training of all flash products are done at the stores during every visit
• Deliver and manage the sim card business within your area by merchandising Flash sim stock
• Manage relationships and maintaining a 90% Red Flag completed calls within the sector to decrease churn.
• Supporting Kiosk Environment in line with agreed upon structures set in place. Maintaining the necessary relationships with all Kiosk Stakeholders in your region.
• Map and Geo locate your Trader database to ensure database accuracy.

Minimum Requirements:

• 2 to 3 years sales experience or field operation experience
• Grade 12
• Read, speak and write in English
• Fully computer literate (Teams and Excel)
• Driver’s license required

Skills and Attributes:

• Ability to multi-task
• Ability to travel long distances
• Target Driven
• Ability to work without supervision
• Attention to Detail
• Ability to build customer loyalty
• Negotiation Skills
• Passion
• Planning & Organizing Skills
• Problem Solving Skills
• Proactive
• Customer relationship management
• Exceptional service
• Branding and merchandising
• Area and diary management
• Stock on hand management
• Feedback and reporting

go to method of application »

Description

Responsibilities:

• Growing the Flash footprint in the area through all Sales Channels assigned to the sales team
• To increase the growth of Flash device sales into the market - in turn growing the turnover in the region. Increase overall turnover of all devices and payment channels in line with the department’s strategy and targets.
• To increase the aqquiting base and turnover by maintaining a high adoption rate when placing Flash devices.
• Ensure training of all flash products are done at the stores during every visit
• Deliver and manage the sim card business within your area by merchandising Flash sim stock
• Manage relationships and maintaining a 90% Red Flag completed calls within the sector to decrease churn.
• Supporting Kiosk Environment in line with agreed upon structures set in place. Maintaining the necessary relationships with all Kiosk Stakeholders in your region.
• Map and Geo locate your Trader database to ensure database accuracy.

Minimum Requirements:

• 2 to 3 years sales experience or field operation experience
• Grade 12
• Read, speak and write in English
• Fully computer literate (Teams and Excel)
• Driver’s license required

Skills and Attributes:

• Ability to multi-task
• Ability to travel long distances
• Target Driven
• Ability to work without supervision
• Attention to Detail
• Ability to build customer loyalty
• Negotiation Skills
• Passion
• Planning & Organizing Skills
• Problem Solving Skills
• Proactive
• Customer relationship management
• Exceptional service
• Branding and merchandising
• Area and diary management
• Stock on hand management
• Feedback and reporting

go to method of application »

Description

Responsibilities:

• Growing the Flash footprint in the area through all Sales Channels assigned to the sales team
• To increase the growth of Flash device sales into the market - in turn growing the turnover in the region. Increase overall turnover of all devices and payment channels in line with the department’s strategy and targets.
• To increase the aqquiting base and turnover by maintaining a high adoption rate when placing Flash devices.
• Ensure training of all flash products are done at the stores during every visit
• Deliver and manage the sim card business within your area by merchandising Flash sim stock
• Manage relationships and maintaining a 90% Red Flag completed calls within the sector to decrease churn.
• Supporting Kiosk Environment in line with agreed upon structures set in place. Maintaining the necessary relationships with all Kiosk Stakeholders in your region.
• Map and Geo locate your Trader database to ensure database accuracy.

Minimum Requirements:

• 2 to 3 years sales experience or field operation experience
• Grade 12
• Read, speak and write in English
• Fully computer literate (Teams and Excel)
• Driver’s license required

Skills and Attributes:

• Ability to multi-task
• Ability to travel long distances
• Target Driven
• Ability to work without supervision
• Attention to Detail
• Ability to build customer loyalty
• Negotiation Skills
• Passion
• Planning & Organizing Skills
• Problem Solving Skills
• Proactive
• Customer relationship management
• Exceptional service
• Branding and merchandising
• Area and diary management
• Stock on hand management
• Feedback and reporting

go to method of application »

Description

Responsibilities:

• Growing the Flash footprint in the area through all Sales Channels assigned to the sales team
• To increase the growth of Flash device sales into the market - in turn growing the turnover in the region. Increase overall turnover of all devices and payment channels in line with the department’s strategy and targets.
• To increase the aqquiting base and turnover by maintaining a high adoption rate when placing Flash devices.
• Ensure training of all flash products are done at the stores during every visit
• Deliver and manage the sim card business within your area by merchandising Flash sim stock
• Manage relationships and maintaining a 90% Red Flag completed calls within the sector to decrease churn.
• Supporting Kiosk Environment in line with agreed upon structures set in place. Maintaining the necessary relationships with all Kiosk Stakeholders in your region.
• Map and Geo locate your Trader database to ensure database accuracy.

Minimum Requirements:

• 2 to 3 years sales experience or field operation experience
• Grade 12
• Read, speak and write in English
• Fully computer literate (Teams and Excel)
• Driver’s license required

Skills and Attributes:

• Ability to multi-task
• Ability to travel long distances
• Target Driven
• Ability to work without supervision
• Attention to Detail
• Ability to build customer loyalty
• Negotiation Skills
• Passion
• Planning & Organizing Skills
• Problem Solving Skills
• Proactive
• Customer relationship management
• Exceptional service
• Branding and merchandising
• Area and diary management
• Stock on hand management
• Feedback and reporting

go to method of application »

Description

RESPONSIBILITIES:

• Handle and resolve trader’s complaints via digital platforms (WhatsApp, Facebook, Twitter, Instagram, email, live chat & tickets) and telephone.
• Understanding of the email sending/receiving processes and able to comprehend the routing of email.
• Identify possible webchat errors and report them to management.
• Respond to emails, webchats and WhatsApp professionally
• Provide traders with product and service information via WhatsApp, email and live webchat.
• Update trader’s information on the Call centre portal.
• Document all emails information according to standard operating procedures.
• Identify and escalate priority issues to relevant department.
• Follow up on traders/ customer’s chats.
• Being able to report their daily duties on a monthly basis.
• Proven ability to build traders relationships while working independently with minimal supervision.
• Proactively seeking out information & continuously evaluating and identifying opportunities to drive process improvements that positively impact the experience for our traders.
• Effectively deal with job stress, irate traders, and upset customers.
• Identify and escalate issues to supervisors.
• Recognize, document, and alert the management team of trends in customer emails or webchats.
• Assisting with administration tasks.
• Other duties as assigned by management.

Requirements

  MINIMUM REQUIREMENTS:

• Matric certificate
• 1-3 years of experience in a call centre environment
• Proficient in relevant computer applications
• Experience in customer support
• Excellent command of English
• Previous experience in web hosting and Live chat (advantageous)
• The minimum typing speed requirement is 25 words per minute.

SKILLS & ATTRIBUTES:

• Good comprehension skills -- ability to clearly understand and relate to the issues customers raise.
• Good composition skills-- ability to compose a grammatically correct, concise, and accurate written response
• Effective problem solving skills
• Ability to approach problems logically
• Ability to demonstrate learning and decision making skills
• Knowledge of customer service principles and practises
• Time management skills

BEHAVIOURAL SKILLS:

• Excellent writing and communication skills both verbal and written.
• Strong analytical and comprehension skills
• Excellent data entry and typing skills
• Strategic thinker, innovator and pays attention to details
• Strong organisational and interpersonal skills
• Ability to work under pressure
• Strong client relationship-building skills.
• Knowledge of customer service practices and principles
• Initiative to seek out answers, solutions, and positive outcomes for both the traders and business
• The ability to work in a team environment as well as work independently while making sound decisions.

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Description

Responsibilities:

Strategic Planning:

• Develop and execute financial strategies aligned with divisional goals and company success.
• Identify key performance indicators (KPIs) and metrics to measure progress.

Financial Analysis:

• Conduct in-depth financial analysis to identify growth opportunities, cost savings, potential risks, and forecasting.
• Generate actionable insights from financial data to support decision-making.

Budgeting and Forecasting:

• Prepare comprehensive budgets and forecasts, considering various scenarios.
• Monitor actual financial performance and make necessary adjustments.
• Ensure budgetary discipline and financial control.

Strategy Support and Tracking:

• Collaborate with divisional leadership to translate the overall strategy into measurable goals and objectives.
• Lead the process of transforming strategic goals into actionable plans for the division.

Annual Budgeting and Planning:

• Manage the division's annual budgeting and planning process, working closely with divisional management.
• Continuously monitor progress against the budget, update forecasts as necessary, and provide insights into budget performance.

Investment Cases and Product Viabilities:

• Prepare and present investment cases and product viabilities to the General Manager (GM) and Executive Team (Exo), supporting strategic decision-making.

Granular Commercial Agreement Modelling:

• Conduct detailed modelling of commercial agreements, breaking down complex agreements into granular components to analyze and optimize terms.

Performance Management:

• Collaborate with team members (Head of Sales and Trader Performance Manager) to set Division KPIs and metrics.
• Monitor and report on divisional financial and operational performance, identifying areas for improvement.

Efficiency and Bottom Line Improvements:

• Identify opportunities for efficiency enhancements and bottom-line improvements within the division.
• Actively seek ways to enhance commercial outcomes and drive performance.

Data Custodian Performance Dashboards:

• Conduct in-depth analysis of available data to uncover new insights.
• Translate insights into actionable recommendations for management and implement strategies accordingly.
• Take responsibility for the integrity and security of divisional data.
• Create and maintain performance dashboards to measure and track divisional performance against KPIs.
• Guarantee the accuracy of dashboards and reporting.

Cultural Leadership:

• Foster a culture of accountability and continuous improvement within the division.
• Encourage proactive problem-solving and innovative thinking among team members.

General:

• Advanced financial analysis and modelling expertise.
• Proficient in data interpretation and presentation.
• Mastery of Excel and financial software.
• Advanced data analytics skills.
• Strong attention to detail.

Risk Management:

• Identify, assess, and manage division-specific financial risks.

Requirements

Minimum Requirements:

• 8+ years of work experience in financial analysis or a related field.
• Qualified CA(SA) with at least 4 years of post-article experience in a commercial environment.
• Advanced financial modelling software.
• Financial software for complex reporting and analysis.
• Data analytics and visualization tools.
• Advanced Excel for sophisticated modelling.

Attributes:

• Seasoned analytical thinker.
• Strategic planner.
• Excellent problem-solving abilities.
• Effective communicator with stakeholders.
• Ability to manage multiple complex projects simultaneously.