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Motus is South Africa’s leading automotive group, employing over 16 700 people globally.
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Specific Role Responsibilities
Processes and governance
- Identify and apply known solutions to operational problems and escalate unresolved issues
- Deliver on agreed performance targets according to set procedures and service level agreement
- Report on transactional activities to provide timely information for decision making in area of accountability
- Execute work in line with governance and compliance processes
- Provide advice and support to customer and their requirements in order to achieve & maintain set customer service excellence standards
- Contribute to the design, development, implementation and evaluation of marketing campaigns aimed at the increase of new vehicle sales
- Negotiate price, finalise sales and follow-up with customers to ensure exceptional customer service
- Adhere to legal compliance to the FICA regulation, POPI Act and Customer Protection Act
- Process all leads of prospective customers and follow-up on possible sales
- Pursue and develop customer relationships for the acquisition of vehicle sales in line with set targets
- Manage the effective resolution of customer complaints, ensuring problems are addressed in a timely and accurate manner
Finance
- Execute work activities effectively and efficiently in order to prevent financial losses
Client/Customer
- Deliver work activities adequately to satisfy internal and external customers
- Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for feedback as well as exceptional service delivery
Qualifications and Experience
- Matric certificate
- 3-5 years’ working experience in a similar environment.
- A valid South African driver’s licence
- Skills and Personal Attributes
- Developing sales
- Making a Sale
- Persuasive Selling Skills
- Product and or service knowledge
- Trust and Integrity
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Job Description
Key Responsibilities And Duties
- Repair and service motor vehicles according to Motus standards and specifications
- Repair and service vehicles according to specific or franchise specifications
- Establish parts required for service or repairs to be performed and ensure the correct parts are ordered
- Report to Foreman / Service Advisor promptly on any additional work required
- Obtain authorisation prior to carrying out additional work
- Obtain technical information from Foreman / Master Technician on problem jobs
- Adhere to Motus workshop policies and procedures
- Ensure that all old parts are placed in a plastic bag in the boot of the vehicle, except in the case of warranty work where old parts must be returned to the Warranty Clerk
- Ensure that all oils and consumables used are recorded on the job card
- Ensure that worked hours are clocked correctly
- Ensure that the vehicle is kept as clean as possible and that all seat and fender covers are clean
- Do not leave keys in an unattended vehicle
- Ensure that work bay is kept safe, clean and tidy
- Report any faulty / broken equipment to the Foreman / Workshop Manager
- Ensure that special tools and equipment are used according to safety regulations and specifications
- Ensure that hand tools set conforms to Motus standard
- Accept responsibility for apprentice and impart as much technical knowledge to him as possible through explanation, practice and the monitoring of work, including rectifying faults
- Reasonable requests by Management outside your job description will be performed from time to time
- Please note that preference will be given to EE Candidates in line with the Companies transformation goals
Specific Role Responsibilities
- Repair and service motor vehicles according to Motus standards and specifications Requirements Of
Key Duties And Responsibilities
Qualifications and Experience
- Qualified petrol/diesel Technician.
Skills and Personal Attributes
- Qualified diesel/petrol technician
go to method of application »
Job Description
Key Responsibilities And Duties
- Repair and service motor vehicles according to Motus standards and specifications
- Repair and service vehicles according to specific or franchise specifications
- Establish parts required for service or repairs to be performed and ensure the correct parts are ordered
- Report to Foreman / Service Advisor promptly on any additional work required
- Obtain authorisation prior to carrying out additional work
- Obtain technical information from Foreman / Master Technician on problem jobs
- Adhere to Motus workshop policies and procedures
- Ensure that all old parts are placed in a plastic bag in the boot of the vehicle, except in the case of warranty work where old parts must be returned to the Warranty Clerk
- Ensure that all oils and consumables used are recorded on the job card
- Ensure that worked hours are clocked correctly
- Ensure that the vehicle is kept as clean as possible and that all seat and fender covers are clean
- Do not leave keys in an unattended vehicle
- Ensure that work bay is kept safe, clean and tidy
- Report any faulty / broken equipment to the Foreman / Workshop Manager
- Ensure that special tools and equipment are used according to safety regulations and specifications
- Ensure that hand tools set conforms to Motus standard
- Accept responsibility for apprentice and impart as much technical knowledge to him as possible through explanation, practice and the monitoring of work, including rectifying faults
- Reasonable requests by Management outside your job description will be performed from time to time
- Please note that preference will be given to EE Candidates in line with the Companies transformation goals
Specific Role Responsibilities
- Repair and service motor vehicles according to Motus standards and specifications Requirements Of
Key Duties And Responsibilities
Qualifications and Experience
- Qualified petrol/diesel Technician.
Skills and Personal Attributes
- Qualified diesel/petrol technician
go to method of application »
Specific Role Responsibilities
- Monitor and control all aspects of the vehicle financial procurement process against the approved vehicle purchasing budgets
- Maintain, on a monthly basis, a financial analysis of the vehicle spend against the vehicle budget and report on any issues or inconsistencies from original vehicle purchasing strategy.
- liaise with operations and OEM for the vehicle delivery date
- Assist and provide input for the annual Vehicle Procurement Planning and Capex Budgeting
- Processing the Capex preparation for Vehicle Financial Procurement Budget approval
- Timeous OEM Vehicle order management and updates including Vehicle accessory pricing
- Timeous OEM Vehicle pricing engagements and updates
- Vehicle accessory orders timeously loaded on the operational system (SAGE)
- Regular engagements and updates with Operations and Finance around Vehicle Orders, amendments, and distribution changes
- Timeous coordinating, preparation, and submission of reports on a monthly basis.
- Fleet and Fuel Administrative responsibilities including monthly fuel management updates and vehicle model creation and updates on internal operating system
- Filing and other ad hoc administrative duties.
Qualifications and Experience
Minimum Experience
- 3 years of relevant financial and/or procurement controller experience
- Advanced level of MS Excel
- Motor industry or Car Rental experience would be advantageous
- Accounting or Financial experience would be advantageous
Minimum Qualification
- Matric or equivalent NQF level 4 qualification.
Preferred Qualification
- Business/Financial Management or other relevant tertiary qualifications.
Minimum Requirements
- Computer literacy with high level of accuracy
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Specific Role Responsibilities
- Develop the business to reach set sales targets for the month.
- Drive specific strategies to retain and grow the existing customer base.
- Manage customer expectations to ensure effective delivery of service.
- Total commitment to achieving sales targets and growth by venturing and creating opportunities using own skills.
- Identify and venture into new revenue streams.
- Ensure customer’s escalation is managed and feedback is provided.
- Negotiating the terms of an agreement and closing sales.
- A strong understanding of industry and market trends and customer behaviour.
- Evaluate vehicles correctly.
Qualifications and Experience
- Minimum Grade 12.
- 3 years sales executive experience.
- A Code 8 Driver's Licence is vital.
- Computer literacy
- Proven track record of meeting regular monthly targets.
Skills and Personal Attributes
- Customer and sales management.
- Understanding of the compliance governing the retail industry would be an advantage.
- Knowledge of the areas' most spoken languages an advantage.
- Experience in cold calling to develop a client base.
- Growing the market experience.
- Knowledge of Higher Gear.
- Knowledge of dealership policies and procedures.
- Knowledge of broader competitive motor industry.
- Knowledge of economic & financial factors affecting the industry.
- In-depth product knowledge on all related aspects.
- Knowledge of product image and corporate branding.
- Product Knowledge will be huge advantage.
- Self-motivated priority-setting and time management.
- Oral communication skills; negotiation and influencing skills.
- Accurate customer needs analysis and understanding.
- Accurate customer qualifying.
- Interpersonal and interactive skills.
- Effectively understanding and interpreting customer behaviours and emotions.
- Strong administrative skills.
- Professionalism and presentable.
- Negotiation and persuasiveness skills.
- Closing skills.
- Networking and lead generation skill
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Specific Role Responsibilities
Key Tasks:
- Receive customers in a professional and friendly manner in order to ensure they feel valued.
- Liaise and interact with customers attentively in order to completely understand and comprehend their service needs.
- Prepare service estimates, sell routine maintenance/ repair services and conduct follow-ups regarding services and customer inquiries.
- Interact and communicate with customers effectively, explaining service details in an understandable and appropriate manner, involving Service Technicians when necessary.
- Maximise customer awareness of all products and services available.
- Create collaborative internal and external partnerships in order to expedite service delivery.
- Schedule appointments, answers phones and handle queries.
- Assist with the coordination of alternate transportation, car rental reservations, shuttle services etc.
- Maintain excellent standards of departmental administration such as service sheets, invoices, job cards, warranty claims, authorisation etc.
- Maintain customer database with contact details and information.
- Assist the dealership to achieve and maintain industry standards of process efficiency and service excellence.
- Develop and maintain high levels of customer satisfaction and customer loyalty to ensure repeat business.
- Ensure customer complaints are effectively managed via relevant CRM system/s.
- Maintain and further develop own personal knowledge base in order to remain current and relevant.
- Attend regular team meetings, sharing and receiving feedback in the interest of continuous improvement.
- Attend all relevant OEM training courses, and any other developmental training opportunities allocated.
- Perform other duties as requested.
Qualifications and Experience
Experience Required:
- A minimum of 5 years in the automotive service industry. Prior experience in a technical role or as a service advisor would be ideal.
- Basic technical understanding and background with the Ford brand is essential.
Qualifications Required:
- Senior Certificate (Grade 12)
Other Requirements:
- Valid, unendorsed drivers license and the ability to competently and legitimately drive.
- Computer literate
- Knowledge of dealership policies and procedures is essential.
- Knowledge of competitive motor industry.
- Basic mathematical ability (numeracy)
- Knowledge of relevant operating systems would be an advantage.
- Multilingual with languages generally spoken across the area and customer base is necessary.
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Specific Role Responsibilities
- Deliver trucks to outside suppliers, other branches, customers and any other destination required
- Check vehicle for damages and general road worthy conditions
- Report all accidents and traffic offences
- Do all other reasonable duties required by department
- Collect trucks from other branches, customers, outside suppliers
- Ensure the condition of the trucks are maintained at all times, and no damage occurs while in transit
- Assist customers when delivering trucks
- Check delivery vehicles for damage, defects, missing parts, spare wheel and spanners and report to the Manager
- Work overtime when required
Qualifications and Experience
- A minimum of Grade 12
- Must have a valid driver’s license EC1/EC and PDP
- Clear criminal record
Skills and Personal Attributes
- Customer and Team orientation
- Must have excellent verbal communication skill
go to method of application »
Specific Role Responsibilities
- Ensure that all Company vehicles are kept clean and polished at all times if required
- Wash vehicles as or when necessary, depending on department
- Report defects and damages and missing parts found when cleaning Company vehicles or premises
- Perform any other reasonable duties when required e.g. Moving trucks around the premises
- Dress according to Hino standards and personal hygiene
- Housekeeping
Qualifications and Experience
- A minimum of Grade 12
- Clear Criminal Record
Skills and Personal Attributes
- Must have excellent verbal communication skill
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Specific Role Responsibilities
- To assist with the repair of vehicles under the instructions of a Technician
- Remove / replace parts / units from vehicles
- Jack up vehicles and place trestles
- Lubricate and change oils (under supervision) as per manual specification
- Remove and replace wheels
- Remove and fit air and oil filters
- Assist with all vehicle repairs
- Diagnose brake wear; remove old and replace with new brakes
- Complete Pre-Delivery inspections on New cars and Use Cars prior to retail
- Remove and fit batteries
- Clean parts and housekeeping
Qualifications and Experience
- Must have at least a minimum of Grade 12
- Must have a clear Criminal Record
Skills and Personal Attributes
- Technical skills will be advantage
- Good customer orientation
- Good team player
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Specific Role Responsibilities
- Contribute to a 92% first pick ratio at all times.
- Ensure the accuracy of Supersession, costing group and discount accuracy around Hyundai PDC’s pricing model.
- Create maintain and develop Hyundai PDC’s KIT processes ensuring master data and pricing accuracy daily, weekly and monthly.
- Provide supply chain visibility at all times for inbound sea freight ensuring the required flow of stock replenishment is managed in accordance to FIFO principles
- Controlling and coordinating deliveries pertaining to imported stock orders.
- Effective communication to WH on changes to delivery schedule timeously
- Providing support in Hyundai PDC’s costing methodology for local, importers
- New Vehicle launches technical parts initial orders and cost matrix in line with business requirements
- Perform all other position related duties as assigned or requested
- Liquid capital cost matrix data management and accuracy.
- Dealer queries support around operational functions providing alternative solutions effectively and timeously. Reporting
- Lead time report, weekly and monthly SF.
- First pick – Daily Weekly monthly
- Delivery Report – Daily, Weekly, Monthly
- Weekly Volunteric Container utlization
- All reporting to management and information provided to internal and external customers must be of a high standard at all times.
Qualifications and Experience
- Matric, (A must have)
- Tertiary Education (beneficial)
- 5 years automotive experience within a technical procurement function/Sales function
- Electronic Parts Catalogue exposure
Skills and Personal Attributes
- Analytical, numerate, able to solve problems.
- Ability to prioritise and multitask
- Microsoft office Skills
- Possess excellent negotiating skills and experience.
- Demonstrates good communication, Good facilitation and ownership.
- Maintain an outstanding moral and ethical approach to Hyundai
go to method of application »
Specific Role Responsibilities
Processes and governance
- Identify and apply known solutions to operational problems and escalate unresolved issues
- Deliver on agreed performance targets according to set procedures and service level agreement
- Report on transactional activities to provide timely information for decision making in area of accountability
- Execute work in line with governance and compliance processes
- Provide advice and support to customer and their requirements in order to achieve & maintain set customer service excellence standards
- Contribute to the design, development, implementation and evaluation of marketing campaigns aimed at the increase of new vehicle sales
- Negotiate price, finalise sales and follow-up with customers to ensure exceptional customer service
- Adhere to legal compliance to the FICA regulation, POPI Act and Customer Protection Act
- Process all leads of prospective customers and follow-up on possible sales
- Pursue and develop customer relationships for the acquisition of vehicle sales in line with set targets
- Manage the effective resolution of customer complaints, ensuring problems are addressed in a timely and accurate manner
Finance
- Execute work activities effectively and efficiently in order to prevent financial losses
Client/Customer
- Deliver work activities adequately to satisfy internal and external customers
- Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for feedback as well as exceptional service delivery
Qualifications and Experience
- Matric certificate
- 3-5 years’ working experience in a similar environment.
- A valid South African driver’s licence
- Skills and Personal Attributes
- Developing sales
- Making a Sale
- Persuasive Selling Skills
- Product and or service knowledge
- Trust and Integrity
Method of Application
Use the link(s) below to apply on company website.
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