Current Vacancies at Nintex

About the role:

Graduate Engineers are high in potential and are at the start of their engineering careers.

You will work on well-defined tasks across multiple domains: software engineering, DevOps, data engineering, artificial intelligence and test automation. You will successfully contribute to the teams by asking a lot of questions and picking up development, quality, operations, and delivery fundamentals. This is an initial 12-month contract.

• You will deliver well-defined individual tasks in collaboration with senior engineers. Close guidance and technical mentoring will help you avoid getting blocked or stuck. You will take ownership of your work, learn, and accept feedback for improvement.

Your contribution will be: 

• You are proficient in fixing simple bugs in code (functional, pipeline or test automation), configurations, or deployment of a service or application.
• You have some knowledge of backend languages and frontend frameworks i.e. C#, React/Angular, JavaScript etc
• You take well-defined minor sub-tasks and complete them (e.g., debug and fixing code, scripts, or infrastructure issues in pre-production environments). 
• You have a proactive, problem-solving mindset and are passionate about all things frontend
• You enthusiastically engage with new teams, crafts, and disciplines as your duties require and learn from each the unique skill sets, terminology, and Nintex practices of their discipline. 
• You contribute to developing simple modules, pipelines, or infrastructure as assigned.  
• You complete well-specified tasks effectively and on time.  
• You communicate your tasks and project status clearly and effectively to your team and delivery manager.  
• You always adhere to the relevant Nintex coding guidelines and standards.  
• You aim for continual improvement by learning new technologies and teaching others.  
• You take ownership of your learning and work.  
• You raise meaningful questions or concerns.

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About the role:

Graduate Engineers are high in potential and are at the start of their engineering careers.

You will work on well-defined tasks across multiple domains: software engineering, DevOps, data engineering, artificial intelligence and test automation. You will successfully contribute to the teams by asking a lot of questions and picking up development, quality, operations, and delivery fundamentals. This is an initial 12-month contract.

• You will deliver well-defined individual tasks in collaboration with senior engineers. Close guidance and technical mentoring will help you avoid getting blocked or stuck. You will take ownership of your work, learn, and accept feedback for improvement.

Your contribution will be: 

• You are proficient in fixing simple bugs in code (functional, pipeline or test automation), configurations, or deployment of a service or application.
• You have some knowledge of backend languages and frontend frameworks i.e. C#, React/Angular, JavaScript etc
• You take well-defined minor sub-tasks and complete them (e.g., debug and fixing code, scripts, or infrastructure issues in pre-production environments). 
• You use the appropriate toolchain (IDE and other utilities) to increase productivity during development and debugging. 
• You have a proactive, problem-solving mindset and are eager to learn
• You enthusiastically engage with new teams, crafts, and disciplines as your duties require and learn from each the unique skill sets, terminology, and Nintex practices of their discipline. 
• You contribute to developing simple modules, pipelines, or infrastructure as assigned.  
• You complete well-specified tasks effectively and on time.  
• You communicate your tasks and project status clearly and effectively to your team and delivery manager.  
• You always adhere to the relevant Nintex coding guidelines and standards.  
• You aim for continual improvement by learning new technologies and teaching others.  
• You take ownership of your learning and work.  
• You raise meaningful questions or concerns.

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About the Role:

• The Manager of Customer Support is responsible for the day-to-day management and leadership of a team of Support employees to deliver and exceed on company SLA’s, while maintaining and fostering a culture of great teamwork and open transparent communications.

Your contribution will be:

• Provide day-to-day management and leadership for a team of Support Specialists 
• Hire, train, and retain top talent to ensure a high performing team and efficient operations 
• Ensure maximum productivity by optimizing phone, chat and email coverage for your team 
• Identify skill gaps of current staff and assist team members in development plans and actions 
• Follow up with unsatisfied customers to ensure issues resolution and customer satisfaction 
•  Maintain a mindset of continuous improvement focused on the customer experience, ensuring high customer satisfaction and retention 
• Drive the highest level of performance from the team through training, mentoring and accountability. 
• Communicate regularly and openly with the entire Global Customer Support team to ensure consistency across regions, address risks and identify best practices focused on ease and customer satisfaction 
• Identify emerging trends, issues or problems impacting customers & partners and implement scalable solutions 
• Help prioritize product fixes through knowledge of customer impact 
• Provide regular reporting to identify successes, focus areas, action plans, and priorities  

To be successful we think you need:

• BA/BS degree in business, computer science, or related field 
• At least 5 years experience in technology with a minimum of 3 years’ experience managing a Technical Support team within a software or SaaS company 
• Ability to listen to customer, partner and employee needs, assess root causes, and implement solutions that drive loyalty 
• High level of collaborative and a driver of success by bringing together cross-functional teams focused on results 
• High performing, self-starter with a proven record of accomplishment driving accountability, customer satisfaction, and employee engagement 
• Eagerness to contribute beyond your role to improve the overall customer experience 
• Passionate about using metrics and KPI methodology to constantly review and enhance team performance and efficiency Experienced driving change in a fast paced technical support environment 
• Analytical and problem solver extraordinaire 
• Experienced in improving and developing the knowledge and skills of others 
• Highly skilled in both verbal and written communication

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About the role:

Graduate Engineers are high in potential and are at the start of their engineering careers.

You will work on well-defined tasks across multiple domains: software engineering, DevOps, data engineering, artificial intelligence and test automation. You will successfully contribute to the teams by asking a lot of questions and picking up development, quality, operations, and delivery fundamentals. This is an initial 12-month contract.

• You will deliver well-defined individual tasks in collaboration with senior engineers. Close guidance and technical mentoring will help you avoid getting blocked or stuck. You will take ownership of your work, learn, and accept feedback for improvement.

Your contribution will be: 

• You are proficient in fixing simple bugs in code (functional, pipeline or test automation), configurations, or deployment of a service or application.
• You have a good understanding of HTML and CSS with a passion for UX
• You have a proactive, problem-solving mindset and are eager to learn
• You enthusiastically engage with new teams, crafts, and disciplines as your duties require and learn from each the unique skill sets, terminology, and Nintex practices of their discipline. 
• You will help document the usage of componentry
• You complete well-specified tasks effectively and on time.  
• You communicate your tasks and project status clearly and effectively to your team and delivery manager.  
• You always adhere to the relevant Nintex coding guidelines and standards.  
• You aim for continual improvement by learning new technologies and teaching others.  
• You take ownership of your learning and work.  
• You raise meaningful questions or concerns.

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About the Role:

The Systems Engineer is responsible for the implementation, administration, maintenance and evolution of the global Nintex enterprise systems.

The Systems Engineer and broader Infrastructure team are responsible for the stability, reliability, and security of our infrastructure and systems. 

Your contribution will be:

• Configure, administer, and support core enterprise systems including Active Directory, Azure Active Directory, Hyper-V, Virtual Machine Manager, Intune, O365, Exchange and SharePoint online. 
• Configure and maintain key Infrastructure systems. 
• Monitor system performance and execute proactive maintenance. 
• Participate in security investigations leveraging various system logs and our Defender for Endpoint platform. 
• Automate and improve processes with scripting technologies such as PowerShell. 
• Provide tier 2 support for the internal IT Support team. 
• Ensure records of system downtime and equipment inventory are properly maintained. 
• Work with vendors to assist support and upgrade activities. 
• Ensure documentation and procedures for best practice standards are constantly being written, improved and utilized. 
• Monitor ticketing system consistently and progress, escalate and resolve tickets efficiently using documented processes and critical thinking. 
• Identify and troubleshoot issues and develop effective solutions to ensure systems are running efficiently. 
• Audit applications and systems to analyze for compliance and changes that need to be made. 
• Perform system upgrades and backups, ensuring data integrity and security. 
• Help facilitate a deeper understanding of IT systems across the Support team through use of documentation and training. 
• Ensure local South Africa office generator and backup equipment is properly maintained and inspected. 

To be successful we think you need:

• At least 2 years’ experience in a Systems Engineering role. 
• Strong problem solving and troubleshooting skills 
• The ability to communicate effectively with remote team and end users 
• Excellent time management and organizational skills 
• Strong customer service skills and a team focus 
• A passion for technology 
• Technical knowledge of Microsoft Windows 2016 / 19 / 22 servers, Hyper-V, Virtual Machine Manager, Active Directory, Exchange on-prem and online, Intune, Defender for Endpoint 
• Azure PaaS and IaaS 
• Azure and Active Directory integration 
• Veeam 
• Microsoft SharePoint online and on-premises 

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About the Role:

The Associate Technical Specialist is responsible for assisting and mentoring customers in all aspects of upgrading a customer’s solution from legacy Nintex product.

This individual is a technical workflow professional, providing customers with an upgrade assessment and then assisting customers through the upgrade process via a series of calls, screen share sessions, and hands-on assistance to make sure everything goes well all the way through testing and customer acceptance. This will include analyzing and upgrading workflows and forms from Nintex O365 to the latest Nintex product versions.

Your contribution will be:

• Understand the underlying architecture of the Nintex migration tools.
• Look for opportunities to report and provide scripting enhancements to these tools.
• Test and automate testing of migrated assets.
• Discussing upgrade roadmap/approach with customers.
• Provide remote assistance and guidance to customers and partners to drive workflow upgrades to completion.
• Understand customer key use cases.
• Test developed solutions to ensure conformance with technical and functional requirements and ensures quality assurance.

To be successful we think you need:

• BS degree in Computer Science or related technical field involving systems engineering or equivalent practical experience
• Understanding of software solution consulting
• Any workflow design experience an advantage
• Knowledge of HTML/CSS is an advantage
• Knowledge of Agile an advantage
• Knowledge of SQL an advantage

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About the Role:

We are looking for a QA Automation developer, who will join the QA group in our R&D department.

The position will involve full participance in our automation framework, developing new features for the framework, developing E2E automation tests, and helping with ensuring the high quality of our company's products. This is a 12-month contract

Your contribution will be:

• Work as part of an Agile team to deliver reliable, robust test automation.
• Participate in design reviews for the RPA new features.
• Plan, Create and perform manual and automation test plans.
• Work with QA developers, software developers, DevOps, product managers and others teams.
• Review other test plans created by the team.
• Mentor other team members for automation testing

To be successful we think you need:

• Excellent Python coding skills
• 4+ years of experience as QA engineer.
• 3+ years of experience in developing automated tests in Python.
• Experience with API Automation and API testing frameworks
• Experience with testing frameworks i.e. Selenium, Playwright etc
• Experience with performance testing tools i.e. JMeter etc
• Good knowledge of QA methodologies.

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About the Role:

Our remote based team in South Africa are looking to hire a fullstack engineer to join our team, to work on the design and implementation of complex features related to process intelligence. We have colleagues based across South Africa, and even have an office in Johannesburg, just incase you wish to work in office. 

As a team, we are a lean development set-up, working on Microsoft back-end & React front-end, all within microservices architecture. A side from traditional engineering work, we feel that we offer a supportive environment, where we put the person before the project. You will be supported to voice your opinion and work closely with our global design team as we build the next generation of our product suite.

To be successful we think you need:

• 4+ years programming experience - across Microsoft .Net Core & JavaScript
• Able to articulate code design choices clearly and suggest a feasible way forward
• Quick learner and able to share knowledge with the team
• Can maintain critical systems on your own
• Understand the requirements and implement complex features

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About the Role:

Associate Engineers know the ins and outs of development.

As an individual contributor, they are building a solid foundation at Nintex. They are focused on tasks assigned within their teams and reliably deliver your work, typically with the support of other engineers.   
Your contribution will be:

• Write clear and correct code that can be easily understood and always adheres to Nintex coding guidelines and standards
• Participate in the design and development of products and features
• Attend and contribute to team ceremonies and meetings (daily scrum meetings, planning meetings, demos, sprints and development retrospective meetings)
• Work following Agile practices
• Provide clear and actionable technical feedback to the team for pull requests and peer reviews
• Communicate progress to the team and delivery manager regularly and seek guidance when required
• Collaborating with your peers to maintain a strong team culture
• Perform proactive testing of your work
• Take responsibility for quality by owning and fixing defects
• Regularly contribute new ideas and maintain focus on continual improvement
• Observe and learn about authorization frameworks and participate under the guidance of senior staff

To be successful we think you need:

• 2+ years software development experience
• 2+ years working experience with Javascript, HTML, CSS and React/Angular
• Strong frontend development skills