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Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. “Africa is our home, we drive her growth” Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. This sets the prim...
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Job Description
To take demand from personal customers for any banking matters ranging from product questions to customer account activities (e.g., opening accounts, statements, debit order information, etc.), whilst forming an accurate assessment and understanding of that demand in order to act on it in a one-and-done manner that consistently delivers what matters to the customer within product and legislative (e.g., FAIS) parameters.
Qualifications
Minimum Qualification
- National Certificate in Banking (NQF5 FAIS recognised qualification)
Experience Required
- 1-2 years experience in branch banking or contact centre environment with good understanding of bank processes, policies and products.
- If no FAIS experience, would then need to operate under supervision
Additional Information
Behavioural Competencies
- Generating Ideas
- Exploring Possibilities
- Providing Insights
- Adopting Practical Approaches
- Convincing People
Technical Competencies
- Banking Process & Procedures
- Client Acceptance & Review
- Application & Submission Verification (Consumer Banking)
- Customer Understanding (Consumer Banking)
- Product Knowledge (Consumer Banking)
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Job Description
To investigate and detect illegal, fraudulent or improper activities by monitoring accounts for fraud, analysing trends, reporting on security threats and resolving fraud cases in order to mitigate risk of financial loss for Standard Bank Group (SBG).
Qualifications
Minimum Qualifications
- Type of Qualification: Diploma
- Field of Study: Risk Management
Experience Required
- Group Anti Financial Crime
- Compliance
- 3-4 years
- Experience in an investigative role in fraud or similar environment. Comprehensive knowledge of transactional systems, processes and procedures in the industry. Ability to analyse situations and issues, identify options, draw logical conclusions and sound inferences, determine and recommend practical sources of action utilising good judgment and strategic thinking.
Additional Information
Behavioral Competencies:
- Checking Details
- Embracing Change
- Examining Information
- Following Procedures
- Generating Ideas
- Making Decisions
- Managing Tasks
- Providing Insights
- Showing Composure
- Taking Action
- Team Working
- Thinking Positively
Technical Competencies:
- Data Management (Administration)
- Fraud Investigation
- Query Resolution
- Risk Awareness
- Written Communication
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Job Description
To manage and develop a team and all other available resources (people, process and systems) within the branch to entrench a strong client-focused culture that will enable high-quality service to all customers. To take demand from walk-in customer or any cash, sales and service-related matters, whilst forming an accurate assessment and understanding of that demand in order to act on it in a manner that consistently delivers what matters to the customer within the required parameters.
Qualifications
Minimum Qualifications
- National Diploma (NQF6 FAIS recognized qualification)
Experience
- 5-7 years branch experience in branch processes, products and systems. Experience in the application of coaching techniques would be beneficial, as part of having led a team.
- Additional Information
Behavioural Competencies
- Generating Ideas
- Exploring Possibilities
- Providing Insights
- Adopting Practical Approaches
- Articulating Information
Technical Competencies
- Customer Understanding
- Product Knowledge
- Application and Submission Verification
- Processing
- Customer Acceptance and Review
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Job Description
To manage a team of Level 1 Cash Consultants who take demand from walk-in customers for any cash related matters (e.g. teller, ATM) whilst forming an accurate assessment and understanding of that demand in order to act on it in a manner that consistently delivers what matters to the customer within the parameters of the bank's financial offerings.
Qualifications
Minimum Qualifications
- NQF5 or NQF Level 6 FAIS recognized qualification
Experience
- Branch Operations
- Forex Skills are a requirement
- 3-4 years Previous branch banking experience in the front line (e.g., telling, treasury).
- Knowledge of the procedures and the interdependencies of the various functions performed in the branch.
- Additional Information
Behavioural Competencies
- Generating Ideas
- Exploring Possibilities
- Providing Insights
- Adopting Practical Approaches
- Convincing People
Technical Competencies:
- Application & Submission Verification (Consumer Banking)
- Banking Process & Procedures
- Client Retention
- Customer Acceptance & Review (Consumer Banking)
- Customer Understanding ( Consumer Banking)
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Job Description
To proactively source, establish and retain a portfolio of Business Clients segment (with a turnover between R20mil and R300mil for a maximum portfolio of 50 relationships) by offering the full Employer Value Banking (EVB) proposition and attending to the financial needs of the employees within the company.
Qualifications
Minimum Qualifications
- Degree in Business Commerce
- FAIS Aligned qualification
Experience
- 5 - 7 years experience in the design and development of customer value propositions.
- 5 - 7 experience previous experience within a Retail / Business Banking distribution environment.
- 1 - 2 years proficient in the application of data management, advanced analytics, business intelligence and quantitative environment.
Additional Information
Behavioural Competencies
- Developing Expertise
- Interacting with People
- Making Decisions
- Embracing Change
- Resolving Conflict
Technical Competencies
- Financial Acumen
- Business Acumen
- People Strategy Development
- Risk and Compliance Development
- Product Knowledge
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Job Description
To deliver against the strategy/direction of data-driven marketing capabilities for the Standard Bank Group, to unlock revenue and efficiency opportunities through building effective digital and direct marketing, personalisation, performance marketing and digital media capabilities across the Group. To drive the strategy for and be the platform owner of the associated technologies for these capabilities.
Qualifications:
Experience:
- 8-10 years Digital and Direct Marketing experience is essential.
- Advanced In-depth knowledge of marketing technologies would be required.
- Experience in leading or playing a key role of a technology implementation programme would be required.
- Experience in multiple industries and marketing in different African or other international countries would be advantageous.
Additional Information
Competencies:
- Exploring Possibilities
- Developing Strategies
- Providing Insights
- Adopting Practical Approaches
- Developing Expertise
- Interpreting Data
- Convincing People
- Articulating Information
- Embracing Change
- Team Working
- Following Procedures
- Evaluating Risk Management Effectiveness
- Risk Management
- Data Driven Digital Marketing
- Analysing and Interpreting Information
- Digital Analytics and Reporting
- Client Journeys and Personas
- Platform Management
- Stakeholder Management
- Checking Details
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Job Description
To scope, plan, design and deliver end to end solutions against required standards and timelines. To oversee and participate in technical solutions delivery, interpreting business requirements, defining technical tasks, engineer quality software, performing end to end testing and supporting and troubleshooting technical questions, software and database issues. To lead, manage and mentor Software-; Quality Engineers across identified delivery teams to build and improve Engineering capability.
Qualifications
Minimum Qualifications
- Degree in Computer Science, Informatics or a related field
Experience Required
- 7-10 years - broad experience in translating business and functional requirements into technical specifications and developing the programming code to create the solutions.
- 5-7 years - proven ability to work effectively as both a team leader and as a member of a small team of technical staff working in an agile development environment. Track record in capability and competency building and coaching of staff is required. Minimum 1-2 years' experience as a manager running a portfolio of 10+ technical experts
- Blockchain knowledge: key required alternatively digital platform knowledge would be considered
- Tools & skills: Agile methodologies, Cloud experience, solution engineering, Practice Management, Leadership, Business Partnering and Service Management
Additional Information
Behavioural Competencies:
- Exploring Possibilities
- Developing Strategies
- Providing Insights
- Adopting Practical Approaches
- Developing Expertise
Technical Competencies:
- IT Knowledge
- IT Applications
- Agile Development
- IT Design Driven Development
- Code Review
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Job Description
To conduct in-depth analysis on information received from the Intelligence Analysis function and other sources to convert into actionable intelligence and information products to enable effective decision making in the combating of finance related crime.
Qualifications
Experience Required
Group Anti Financial Crime
- Compliance
- 1-2 years
- Experience in various Fraud environments such as Transactional Fraud, Application Fraud, On-line Fraud, Loss Control etc.
- 5-7 years
- The role requires significant experience in analysing highly sensitive information and turning it into actionable intelligence products that can be effectively used by investigators, prosecutors and other law enforcement agencies in combating of finance related crime.
- 5-7 years
- The role requires sufficient experience and understanding the banks products and operations, including branch and card operations as well as the VAF and Home Loans environment.
Additional Information
Behavioral Competencies:
- Articulating Information
- Developing Expertise
- Embracing Change
- Establishing Rapport
- Examining Information
- Generating Ideas
- Interacting with People
- Interpreting Data
- Meeting Timescales
- Producing Output
- Providing Insights
- Upholding Standards
Technical Competencies:
- Analysing and Interpreting Information
- Report writing
- Data Analysis
- Data visualization
- Data mining
- Data Compliance
- Data Integrity
- Data Management (Administration)
- Information Management
Method of Application
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