Current Vacancies at The South African Revenue Service (SARS)

Job Purpose

• Coordinate and manage end-to-end talent acquisition events- (Pre, during, and post) and related activities to ensure execution of recruitment and selection delivery.

Education and Experience

Minimum Qualification & Experience Required

• Relevant National Diploma / Advanced Certificate (NQF 6) AND 3-4 years' end to end Talent Acquisition experience in a corporate or recruitment agency environment, of which 1-2 years ideally at knowledge worker level.

OR

• Senior Certificate (NQF 4) AND 6 years end to end Talent Acquisition experience in a corporate or recruitment agency environment, of which 1-2 years ideally at knowledge worker level.

Job Outputs:

Process

• Support the recruitment/hiring process by sourcing candidates, performing background checks, assisting in shortlisting, interviews, putting together the integrated weighted outcome, onboarding and issuing employment contracts etc. when required.
• Placement of Job Adverts through internal and external channels.
• Support the team in providing the best candidate experience to successful and non-successful applicants.
• Provide direct sourcing and talent pooling support for the Recruiters; specifically sourcing diverse talent on various social media platform and managing active candidate pools for both permanent and temporary job opportunities.
• Maintain documentation as it relates to recruiting and on-boarding candidates.
• Frequently report on Recruitment and selection progress of unit and or team against pre-defined objectives and standards, ensuring accurate representation of facts.
• Assist with the facilitation and roll out of Recruitment related projects and interventions and day to day Recruitment and Selection operations.
• Assist Recruiters with research related to new recruiting tactics, systems, benchmarking, etc.
• Manage the candidate referral process and the loading into Success Factors.
• Compile weekly and monthly reports for management or team as per set Recruitment reporting guidelines.
• Develop and maintain productive working relationships with peers, SARS role players and third parties to achieve predefined objectives.
• Effectively plan and schedule own Recruitment activities to continuously improve quality and service delivery in area of specialisation.
• Daily system and Shared Folder updates to support the hiring and on-going maintenance of associate records.
• Respond to associate inquires and requests relating to all recruitment functions.
• Schedule meetings, interviews, Recruitment events etc and maintain the team’s agenda.
• Perform orientations, on boarding and update records with new hires, when needed.
• Produce and submit reports on general Recruitment activities and follow up on HC trends / anomalies, and flag these in the monthly Recruitment reports.
• Track compliance / adherence to Recruitment and Selection Policies and Procedures and escalate issues of non-compliance.
• Administer pre-employment screening fingerprints.
• Participate in shortlisting and interviews with the guidance of Recruitment Partner and HR Business when needed.
• Communication of transactional outputs and queries in area of work according to policies and quality requirements.
• Contribute to the development & improvement of area specific standards, procedures and processes to ensure continued quality and service improvement.
• Contribute to the successful implementation of change initiatives by providing support in area of work.
• Deliver on contracted performance objectives and escalate unresolved delivery and quality issues to management and process owners.
• Draw on own knowledge and experience to identify and develop solutions that leads to improved service delivery and quality.
• Report on transactional and process activities within set guidelines to provide timely information for decision making.
• Ensure all Recruitment documentation is saved on the shared folder and Success Factors.
• Maintain and conduct weekly internal audit and report on the findings.
• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
• Compile weekly and monthly reports for management as per Talent Acquisition reporting guidelines.
• Builds and maintain networks and relationships with business partners to secure necessary resources to achieve objectives.
• Prepare records of recruitment and selection project activities and ensure the timely processing and delivery of required documentation.
• Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations & discrepancies.
• Scheduling and management of recruitment and selection activities and candidate management SAP Success Factors.
• Quality assures documents or work content to ensure accuracy, correct calculation, validity and completeness of data and information and minimise mistakes.

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Job Purpose

• To handle inbound and outbound scripted and partially scripted service requests for one tax product from 1 - 2 channels in compliance with SARS policies and procedures by consulting with clients, facilitating query resolution, maintaining taxpayer and trader profiles, registering and de-registering taxpayers, providing taxpayer education, debt collection up to a final demand, thereby ensuring enhanced service delivery and compliance.

Education and Experience

Minimum Qualification & Experience Required

• NQF Level 6 and above (Relevant National Diploma / Advanced Certificate) in Taxation, Accounting or Finance. The qualification type was made specific to attract candidates with finance/tax/accounting.
• At least 2 years Customer Service experience.
• Age criteria – 18-35 years to specifically attract the youth

Minimum Functional Requirements

• Must have a basic overview of all taxes (incl. C&E) plus proficiency in PIT with basic knowledge of non-core taxes associated with PIT only (Prov. Tax, CGT, Dividends, Donations, fund Benefits, Estate Duty, Transfer Duty, Withholding Tax on Interest & Royalties)

Job Outputs:

Process

• Handle inbound and outbound (scripted service interactions) through 1-2 channel interactions for one tax product, in compliance with SARS policies and procedures. (i.e., blended voice, virtual & face-to-face; incl. technical and customer support on Digital Channels, i.e., eFiling, HyEF, etc.).
• Maintain the profiles of existing taxpayers, register new taxpayers, code and subsequently deregister on SARS core system in order to enhance taxpayer services.
• Follow-up on non-compliance at an entry level to enhance taxpayer service and improve taxpayer compliance.
• Follow-up on non-compliance at an entry level to enhance taxpayer service and improve taxpayer compliance.
• Communication of transactional outputs and queries in the area of work according to policies and quality requirements.
• Contribute to the development & improvement of area specific standards, procedures and processes to ensure continued quality and service improvement.
• Contribute to the successful implementation of change initiatives by providing support in area of work
• Deliver on contracted performance objectives and escalate unresolved delivery and quality issues to management and process owners.
• Draw on own knowledge and experience to identify and develop solutions that lead to improved service delivery and quality.
• Effectively plan and schedule own activities to continuously improve quality and service delivery in area of work.
• Embrace change initiatives and positively contribute to the success thereof within area of accountability.
• Ensure quality of work content, quick turnaround, prioritise, minimise mistakes, and continuously improve quality, service, and standards.
• Plan and organise own work in an effective and efficient manner to reach agreed performance objectives.
• Report on transactional and process activities within set guidelines to provide timely information for decision making.

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Job Purpose

• To provide identification, authentication, and authorization services to SARS users as directed within the existing information security policies and contracted SLA's. The specific role includes the creation of RACF profiles, which facilitate access to the mainframe applications. The role entails the effective design and implementation of security on SARS' Mainframe systems. This is mainly in the realm of Mainframe user account administration and lifecycle management using IBM’s Resource Access Control Facility (RACF), also known as the z/OS Security Server.

Education and Experience

Minimum Qualification & Experience Required

• Bachelor's Degree in Information Technology / Advanced Diploma Information Technology (NQF 7) AND 5-7 years' experience in Information Security , of which 2-3 years ideally at functional specialist level.
• Senior Certificate (NQF 4) AND 10 years' Information Security experience.

Job Outputs:

Process

• Configuration, administration, of the IAM infrastructure (IBM RACF (Vanguard), SAP (GRC), in area of responsibility according to set standards to ensure 24X7 operations.
• Provisioning of end-to-end user and administrative account identification services by the creation, termination suspension and re-activation of user access accounts across multiple access control technologies (SAP, Mainframe).
• Provisioning of end-to-end user and administrative account authentication services by supporting user password creation, resets and password-self-service technologies across multiple access control technologies (SAP, Mainframe).
• Giving input to risk management principles through risk assessments, risk mitigation proposals, and inputs on various forums including but not limited to change/release management processes, projects, governance initiatives, audit requirements, vulnerability assessments and other processes.
• To design and develop reports that will provide visibility to line managers in order to manage any risks within their respective areas relating to fraud, prevention of fraud and access to information.
• To provide input to current/new IT Security strategies, architectures, policies, standard, procedures, SOPs, user training material and guides or other organisational policies which influences IT security to align with business and audit requirements relating to the prevention of fraud or access to information.
• To report on performance of team, status updates on outstanding tasks, escalation of high impact risks.
• Develop and maintain productive working relationships with peers, SARS role players and third parties to achieve predefined objectives.
• Execute specialist input through investigation &opportunities within the product process including risk concern.
• Provide specialist input through the investigation of opportunities for operational and process product and risk optimisation.
• Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
• Draw on own knowledge and experience to diagnose symptoms, causes and possible effects to solve emerging problems.
• Initiate process and procedural change, also implement the change and provide guidelines and support related to new requirements as a result of the change.

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Job Purpose

• To be responsible for managing multiple sites and staff, development and implementation of building and infrastructure maintenance plans and provision of services.
• To provide business support and logistic service to the SARS business units at a standard and performance that enables the SARS business operations.

Education and Experience

Minimum Qualification & Experience Required

• Relevant Bachelor's Degree / Advanced Diploma (NQF 7) AND 5 - 7 years’ experience in a similar environment, of which 1 year at a supervisory level.
• Senior Certificate (NQF 4) AND 10 years related experience, of which 1 year at a supervisory level.

Minimum Functional Requirements

Job Outputs:

Process

• Be observant and engage in possible violations of procedures and standards of conduct and escalate where necessary.
• Plan, coordinate, and arrange all logistics and arrangements associated with assets between buildings and/or offices.
• Identify and resolve queries and problems timeously, apply known solutions in line with the guidelines provided, and escalate unresolved problems.
• Plan for value-added, continuous practice & system improvements to deliver on objectives to enhance tactical implementation and excellence.
• Develop and maintain productive working relationships with peers, SARS role players, and third parties to achieve predefined objectives.
• Motivate and encourage staff to work efficiently and achieve a high standard of work as per set standards.
• Report maintenance matters, including the building, premises, and any equipment located on the property, to the Maintenance Manager via the Regional FM Manager.
• Identify and direct facilities-related problems to the Property Department for resolution and provide needed support to resolve them.
• Develop, champion, and implement a facility management program including preventative maintenance and lifecycle requirements.
• Apply sound knowledge of electrical and mechanical systems, and infrastructure, e.g. HAVC, fire and lightning protection, etc.
• Ensure compliance with health and safety and environmental regulations, standards, and industry codes including local by-laws.
• Manage and maintain control of projects undertaken within Corporate Real Estate in the area of responsibility.
• Manage the resolution of issues and disputes arising from daily operations as it relates to landlord obligations.
• Manage outsourced third-party facility management service providers brought in under contract (e.g. cleaning, pest control, landscaping, maintenance service providers, etc.).
• Involve and contribute to the management of operational costs.
• Responsible for reviewing and monitoring that contracted work is completed on time and according to the contracted agreements.
• Develop and manage building and infrastructure maintenance services and contracts and manage life cycle maintenance programs.
• Provide specialist input through the investigation of opportunities for operational and process product and risk optimisation.
• Apply the necessary discretion and judgment in making decisions and overcoming obstacles to attain set goals and objectives for areas of accountability.
• Provide input into the development of the tactical strategy as well as develop and implement a supporting operational strategy.
• Link and communicate unit's objectives back to mandate, schedule and prioritise activities and allocate work to meet identified work outputs.
• Manage a work function or unit by focusing on the delivery and achievement of set objectives within specified time frames, costs, and standards.
• Plan and organise multiple work outputs by assigning priorities and continuously reviewing objectives and goals.
• Implement change & provide guidelines to direct reports defining the impact of change, the change itself & new requirements as a result of the change.
• Implement resource plans in line with delivery and performance objectives, on budget, and in partnership with specialised areas.
• Deploy resources appropriately and anticipate and resolve problems to ensure that tactical targets are achieved within agreed deadlines & standards.
• Ensure procedures, policies, and mandates are clearly understood and complied with.
• Ensure the development, alignment, and implementation of end-to-end processes within the area of accountability for continued process improvement.
• Accumulate information to report on work progress and use for decision-making purposes and the identification of improvement opportunities.
• Apply discretion and judgment to diagnose symptoms, causes, and effects and to make decisions to overcome problems and provide solutions.
• Frequently report on the progress of the unit and or team against pre-defined objectives and standards, ensuring accurate representation of facts.

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Job Purpose

• To coordinate an integrated facilities management service to a diverse and complex business environment.
• To ensure the integrity, functional performance and legislative compliance of all SARS buildings and other fixed and moveable assets, on an office(s) assigned basis and provide business support and logistic services to the SARS business units to a standard and performance that enables the SARS business operations to operate optimally.

Education and Experience

Minimum Qualification & Experience Required

• Relevant National Diploma / Advanced Certificate (NQF 6) AND 2-3 years' experience in a similar environment, of which 1-2 years at knowledge worker level
• Senior Certificate (NQF 4) AND 5 years related experience, of which 1-2 years at knowledge worker level.

Minimum Functional Requirements

Job Outputs:

Process

• Accumulate information and provide reports with recommendations applicable to area of specialisation
• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
• Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation.
• Execute process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
• Use practical and applied knowledge and situational judgement to consider policy implications and to arrive at decisions / conclusions.
• Correctly apply applicable legislation, including amongst others policies, procedures, and SOPs in the delivery of work outputs.
• Identify and direct facilities related problems to the Property Department for resolution and provide needed support to resolve.
• Ensure that contractors/service provider’s performance is in accordance with SLA’s for the assigned SARS offices.
• Assess all property developments for suitability and compliance to legislative prescriptions and if compliant, to accept the building for occupation and normal business operations.
• Implement and ensure compliance to developed FM operations strategy, policy, standards, processes and controls in the assigned offices.
• Develop and maintain productive working relationships with peers, SARS role players and third parties to achieve predefined objectives.

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Job Purpose

• The candidate will oversee the restoration and clean-up of affected taxpayer accounts (correcting tax returns/performing complex calculations e.g. interest rate). This will require the candidate to oversee, plan and lead complex audits across multiple tax types, multiple periods with multiple risks, and understanding the risk implications across other tax types, in compliance with all legislative requirements.

Education and Experience

Minimum Qualification & Experience Required

• Relevant Bachelor's Degree / Advanced Diploma  (NQF 7) in Accounting / Taxation AND 5 - 7 years’ experience in Accounting / Auditing/ Fraud / Tax environment, of which 1 year at junior management level.
• Senior Certificate (NQF 4) AND 10 years related experience in Accounting / Auditing / Fraud / Tax environment of which 1 year at junior management level.

Job Outputs:

Process

• Frequently report on progress of unit and or team against pre-defined objectives and standards, ensuring accurate representation of facts.
• Accumulate information to report on work progress and use for decision-making purposes and the identification of improvement opportunities.
• Apply discretion and judgement to diagnose symptoms, causes and effects and to make decisions to overcome problems and to provide solutions.
• Deploy resources appropriately and anticipate and resolve problems to ensure that tactical targets are achieved within agreed deadlines & standards.
• Ensure procedures, policies and mandates are clearly understood and complied with.
• Ensure the development, alignment and implementation of end-to-end processes within area of accountability for continued process improvement.
• Link and communicate unit's objectives back to mandate, schedule and prioritise activities and allocate work to meet identified work outputs.
• Manage a work function or unit by focusing on the delivery and achievement of set objectives within specified time frames, costs and standards.
• Plan and organise multiple work outputs by assigning priorities and continuously reviewing objectives and goals.
• Provide input into the development of the tactical strategy as well as develop and implement a supporting operational strategy.
• Apply the necessary discretion and judgment in making decisions and overcoming obstacles to attain set goals and objectives for area of accountability.
• Implement change & provide guidelines to direct reports defining the impact of change, the change itself & new requirements because of the change.
• Implement resource plans in line with delivery and performance objectives, on budget and in partnership with specialised areas.

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Job Purpose

• To conduct standard limited scope audits or verification on a risk profile basis to ensure compliance.

Education and Experience

Minimum Qualification & Experience Required

• National Diploma Finance/ Accounting/ Taxation/ Auditing (NQF6) and 3-4 years' experience in Auditing/Finance environment, of which 1-2 years at knowledge worker level.

OR

• Senior Certificate (NQF 4) and 6 years’ experience in Auditing/Finance environment, of which 1-2 years at knowledge worker level.

Minimum Functional Requirements

Job Outputs:

Process

• Be informed on related acts, legislation and regulations that might impact on own work.
• Be observant and engage on possible violations of regulation, policies, SOPs and standards of conduct and escalate where necessary.
• Conduct standard (limited scope) audits to ensure compliance with the relevant acts.
• Plan and organise own work tasks within are of work.
• Prepare and present submissions to interest and penalty committee.
• Take accountability for delivery of contracted work outputs within agreed parameters, quality standards and client service targets.
• Accumulate information and provide reports with recommendations applicable to area of specialisation.
• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
• Correctly apply applicable legislation, including amongst others policies, procedures, and SOPs in the delivery of work outputs.
• Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation.
• Execute process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
• Use practical and applied knowledge and situational judgement to consider policy implications and to arrive at decisions/conclusions.

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Job Purpose

• To maintain Regional Corporate Real Estate (CRE) buildings/infrastructure by ensuring that all day-to-day operational facilities objectives are working efficiently and effectively.
• Execute the preventative and reactive maintenance programs for all assets and provide support in all building related services. Execute work in multiple sites; monitor and quality assure all external service providers and ensure compliance

Education and Experience

Minimum Qualification & Experience Required

• Senior Certificate (NQF4) And 3 years related experience in network cabling with certification in CompTIA Network+ & Molex.

Job Outputs:

Process

• Ensure that all stock is accounted for and that efficient systems are in place to ensure 100 percentage stock accuracy.
• Check and ensure that all equipment is functioning correctly and notify all affected parties immediately of all faults found.
• Conduct regulatory compliance inspections to identify non-compliance and risks.
• Utilise allocated resources to ensure effective and efficient performance and achievement of results.
• Ensure proper asset management in area of accountability.
• Build and maintain relationships, as well as interact with all relevant stakeholders, including different business areas and government stakeholders.
• Perform general handwork and routine maintenance to agreed quality standards.
• Ensure quality of work content, quick turnaround, prioritise, minimise mistakes and continuously improve quality, service and standards.
• Execute the preventative and reactive maintenance programs for all assets and provide support in all building related services.
• Contribute to the development & improvement of area specific standards, procedures and processes to ensure continued quality and service improvement.
• Contribute to the successful implementation of change initiatives by providing support in area of work.
• Deliver on contracted performance objectives and escalate unresolved delivery and quality issues to management and process owners.
• Draw on own knowledge and experience to identify and develop solutions that leads to improved service delivery and quality.
• Effectively plan and schedule own activities to continuously improve quality and service delivery in area of work.
• Report on transactional and process activities within set guidelines to provide timely information for decision making.
• Communication of transactional outputs and queries in area of work according to policies and quality requirements.

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Job Purpose

• To provide expertise, advice and support to develop operational implementation plans and / or associated service delivery processes, by managing and implementing projects within specified time frame, budget, quality, innovation, legal requirements and manage the multifunctional interfaces, to continuously enhance service delivery.

Education and Experience

Minimum Qualification & Experience Required

• Relevant bachelor’s degree / Advanced Diploma (NQF 7) in Project Management/ Project Management Professional (PMP) with 5 - 7 years’ experience in an IT Facilities environment, of which 2 - 3 years at a technically skilled level in CompTIA Network+ or equivalent and Solar PV Design or Installation Certification.
• Senior Certificate NQF Level 4 with 10 years’ experience in an IT Facilities environment, of which 2 - 3 years at a technically skilled level in CompTIA Network+ or equivalent and Solar PV Design or Installation Certification.

Job Outputs:

Process

• Accumulate information and provide reports with recommendations applicable to area of specialisation.
• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
• Correctly apply applicable legislation, including amongst other policies, procedures, and SOP's in the delivery of work outputs.
• Execute process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
• Provide specialist input through the investigation of opportunities for operational and process product and risk optimisation.
• Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation.
• Use practical and applied knowledge and situational judgement to arrive at decisions.