Operational Manager: Investigations (9844) at The South African Revenue Service (SARS)

Job Purpose

• The candidate will oversee the restoration and clean-up of affected taxpayer accounts (correcting tax returns/performing complex calculations e.g. interest rate). This will require the candidate to oversee, plan and lead complex audits across multiple tax types, multiple periods with multiple risks, and understanding the risk implications across other tax types, in compliance with all legislative requirements.

Education and Experience

Minimum Qualification & Experience Required

• Relevant Bachelor's Degree / Advanced Diploma  (NQF 7) in Accounting / Taxation AND 5 - 7 years’ experience in Accounting / Auditing/ Fraud / Tax environment, of which 1 year at junior management level.
• Senior Certificate (NQF 4) AND 10 years related experience in Accounting / Auditing / Fraud / Tax environment of which 1 year at junior management level.

Job Outputs:

Process

• Frequently report on progress of unit and or team against pre-defined objectives and standards, ensuring accurate representation of facts.
• Accumulate information to report on work progress and use for decision-making purposes and the identification of improvement opportunities.
• Apply discretion and judgement to diagnose symptoms, causes and effects and to make decisions to overcome problems and to provide solutions.
• Deploy resources appropriately and anticipate and resolve problems to ensure that tactical targets are achieved within agreed deadlines & standards.
• Ensure procedures, policies and mandates are clearly understood and complied with.
• Ensure the development, alignment and implementation of end-to-end processes within area of accountability for continued process improvement.
• Link and communicate unit's objectives back to mandate, schedule and prioritise activities and allocate work to meet identified work outputs.
• Manage a work function or unit by focusing on the delivery and achievement of set objectives within specified time frames, costs and standards.
• Plan and organise multiple work outputs by assigning priorities and continuously reviewing objectives and goals.
• Provide input into the development of the tactical strategy as well as develop and implement a supporting operational strategy.
• Apply the necessary discretion and judgment in making decisions and overcoming obstacles to attain set goals and objectives for area of accountability.
• Implement change & provide guidelines to direct reports defining the impact of change, the change itself & new requirements because of the change.
• Implement resource plans in line with delivery and performance objectives, on budget and in partnership with specialised areas.