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  • Posted: Oct 9, 2023
    Deadline: Not specified
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  • Virgin Active was born in 1999. With 45 health clubs in the UK (8,500 employees!) and almost 250 globally, were one of the fastest-growing businesses within the Virgin Group. Were renowned for our outstanding customer service and helping our member be their personal best. Everyones welcome at Virgin Active. Young or old. Fit or unfit. Its all good. We set...

     

    Maintenance Operator(Rooihuiskraal)

    Job description

    Your Duties and Responsibilities..

    • To at all times do your bit towards achieving our purpose to Inspire people to live an active life, this is achieved by believing and living our values through all we do, always innovating, inspiring people, have fun and do the right thing.
    • Completing maintenance plans and tasks as required
    • Assisting with maintenance administration
    • Managing the overall maintenance of the club
    • Manage the purchasing and stock control expense

    Our Minimum Requirements...

    We can't live without...

    • Matric essential
    • Have a good knowledge of basic preventative maintenance and implement strategies
    • Previous maintenance experience within a similar environment
    • Ability to manage and co-ordinate the tasks as required by the maintenance team
    • Exposure and knowledge of purchasing and stock control expense
    • Ability to work shifts which includes weekends and public holidays
    • Computer literacy
    • Experience in working with various elements of the Occupational Health and Safety
    • Technical knowledge on air conditioning and pool maintenance
    • Experience with OHSA

    go to method of application »

    45hr HAZELDEAN Club V Attendant (3M SECONDMENT)

    Job description

    Your Duties and Responsibilities...

    • To at all times do your bit towards achieving our purpose to Inspire people to live an active life, this is achieved by believing and living our values through all we do, always innovating, inspiring people, have fun and do the right thing.
    • Controlling access into the Club V facility
    • Communicating and providing information to staff, members and prospective members.
    • Adhering to operational and administration requirements.
    • Assist in the delivery of an efficient measurable and credible Club V product
    • Ensure a happy and welcoming environment for children and parents always
    • Ensure safety and security measures are adhered to at all times
    • Ensure that the play zones are kept clean and hygienic at all times
    • Ensure that all children and babies are comfortable in the environment
    • Ensure compliance according to Club V Operating Standards

    Minimum requirements

    We can't live without...

    • Matric qualification essential
    • Relevant tertiary qualification would be a distinct advantage
    • Must have a basic knowledge and understanding of basic first aid and CPR
    • Proven experience working with children especially under 3 year olds
    • Must have a clear criminal record and be able to provide proof thereof
    • Fun, friendly, caring and outgoing personality when dealing with children and parents visiting Toddlz
    • Take responsibility for all Club V members
    • Display a positive attitude and passion in working with children of all ages
    • Must be able to work flexible hours/ shifts , which include weekends and public holidays

    go to method of application »

    Fitness Manager - Rooihuiskraal

    Job description

    • To at all times do your bit towards achieving our purpose to Inspire people to live an active life, this is achieved by believing and living our values through all we do, always innovating, inspiring people, have fun and do the right thing.
    • Manage the member induction programme within the club
    • Manage and ensure exceptional member service is maintained at all times
    • Managing and monitoring the group exercise program and group exercise staff through the group training manager
    • Manage all fitness related programmes and promotions
    • Maintaining all training equipment and presentation of all fitness staff in accordance with our brand stand
    • Manage the people element of the fitness department
    • Manage department expenses, revenue and administration
    • Assist with sales growth and retention in accordance with the company goals
    • Actively assist and promote the ancillary products and services available to members
    • Ensure a safe fitness environment exists for all staff and members.
    • Creating an environment of fun, humor and play in all fitness departments
    • As the brand ambassador you will be comfortable communicating with our members and people

    Minimum requirements

    • To at all times do your bit towards achieving our purpose to Inspire people to live an active life, this is achieved by believing and living our values through all we do, always innovating, inspiring people, have fun and do the right thing.
    • Manage the member induction programme within the club
    • Manage and ensure exceptional member service is maintained at all times
    • Managing and monitoring the group exercise program and group exercise staff through the group training manager
    • Manage all fitness related programmes and promotions
    • Maintaining all training equipment and presentation of all fitness staff in accordance with our brand stand
    • Manage the people element of the fitness department
    • Manage department expenses, revenue and administration
    • Assist with sales growth and retention in accordance with the company goals
    • Actively assist and promote the ancillary products and services available to members
    • Ensure a safe fitness environment exists for all staff and members.
    • Creating an environment of fun, humor and play in all fitness departments
    • As the brand ambassador you will be comfortable communicating with our members and people

    go to method of application »

    Group Exercise Manager

    Job description

    Your Duties and Responsibilities...

    • To at all times do your bit towards achieving our purpose to Inspire people to live an active life, this is achieved by believing and living our values through all we do, always innovating, inspiring people, have fun and do the right thing.
    • Coordinate all Group Exercise activities in the club
    • Manage the effective smooth running of Group Exercise activities in the club
    • Ensure that all Group Exercise instructors in the club meets exceptional high member service levels
    • Meet on regular basis with Group Exercise Instructors to update them on current events and issues
    • Involvement in the recruitment, selection and training of quality instructors who exhibit the Virgin Brand values

    Minimum requirements

    We can't live without...

    • Matric qualification
    • A recognized fitness qualification essential
    • 2 years’ experience in the field of Group Exercise
    • 12 months experience in managing a team of people an advantage
    • Excellent communication and presentation skills
    • Must be able to meet strict deadlines while never compromising on high standards of service
    • Professional interpersonal skills with the ability to be assertive yet diplomatic

    go to method of application »

    Hazeldean Operations Manager

    Job description
    Your Duties and Responsibilities...

    • To at all times do your bit towards achieving our purpose to Inspire people to live an active life, this is achieved by believing and living our values through all we do, always innovating, inspiring people, have fun and do the right thing.
    • Health and safety standards are adhered to and training is provided
    • Black box management
    • Managing clear internal & external communications throughout the club
    • Ensure outstanding member service is constantly delivered in the club
    • Managing, implementing and monitoring brand standards
    • Managing supplier relationships
    • Managing of relevant budget expense control and assisting with capex
    • Driving member and staff satisfaction initiatives
    • Maintaining quality facilities and equipment
    • People management which includes, recruitment, performance management, and team development
    • Management of MOD and rosters

    Minimum requirements
    Our Minimum Requirements...

    We can't live without...
    Matric qualification essential

    • 1-2 years proven experience within an operations or similar environment
    • A solid understanding of basic preventative maintenance, completion of Maintenance Journey pref.
    • Previous team management experience
    • Strong communication skills both written and verbal
    • Must be solutions oriented and have an overwhelming desire to attend to our members
    • Excellent attention to detail
    • Ability to work shifts which includes weekends and public holidays
    • Must be computer literate with MS Office programmes
    • Experience in working with elements of the Occupational Health and Safety

    go to method of application »

    22.5 hr Fitness Instructor Loftus VA

    Job description

    Your Duties and Responsibilities...

    • To at all times do your bit towards achieving our purpose to Inspire people to live an active life, this is achieved by believing and living our values through all we do, always innovating, inspiring people, have fun and do the right thing.
    • Building relationships with members to achieve member retention
    • Conducting fitness initiatives to increase member retention
    • Adhering to operational & administrative requirements
    • Ensure the health and safety of members at all times
    • Actively managing ongoing training and self-development to keep abreast of industry changes
    • Actively assist and promote the ancillary products and services available to members

    Minimum requirements

    We can't live without...

    • Matric qualification
    • Industry recognized fitness qualification essential
    • A minimum of 6 months experience within fitness
    • First Aid qualification with AED certification
    • Ability to work shifts which includes weekends and public holidays
    • Experience in member service (customer service)
    • Must be a people’s person and be able to assist and guide our members

    go to method of application »

    Club V Manager - Sunningdale

    Job description

    Your Duties and Responsibilities...

    • To at all times do your bit towards achieving our purpose to Inspire people to live an active life, this is achieved by believing and living our values through all we do, always innovating, inspiring people, have fun and do the right thing.
    • Management of the financial and administration related aspects of Club-V Max
    • Management of Human Resources to achieve company objectives.
    • Management and effective organisation of all Club-V staff, fitness activities and projects.
    • Maintain a quality Club-V programme (ie. effective implementation and supervision of the delivery of all Club-V activity programmes) and facility (including the operation of all equipment)
    • Deliver superior member service (to both parents and children)
    • Promotion of the Club-V Max offering to both members and other VA employees.
    • Monitor and manage the performance of Club-V Coaches, as well as sell Club-V
    • memberships in order to assist in achieving the club’s set Club-V monthly budget and sales goals; includes the completing of all relevant administrative procedures as required by the company.

    Minimum requirements

    We can't live without...

    • Matric qualification essential
    • A recognized fitness qualification as a minimum (a recognized children’s fitness qualification is preferable)
    • 1-2 years’ experience in working in a child care environment
    • 1-2 years’ experience in managing people
    • Minimum of 6 months experience as an HOD is preferable
    • Must have a clear criminal record and be able to provide proof thereof
    • Must have a first aid and AED qualification, with the ability to administer CPR
    • Knowledge of Fitness and Group Programming Principles and Systems for Children
    • Knowledge of Child-Education Principles and Systems
    • Ability to conduct group fitness classes for kids
    • Must be able work shifts, which includes weekends and public holidays
    • Computer literacy
    • Dynamic with strong leadership skills
    • Assertive yet professional interpersonal skills in order to deliver exceptional member service when dealing with children and parents in Club-V Max
    • Affinity to working with children of all ages while displaying good listening skills
    • High energy level whilst working in a pressured environment with children and parents alike
    • Ability to promote and effectively sell the Club-V product

    go to method of application »

    Exercise Experience Manager

    Job description

    Your Duties and Responsibilities...

    • To at all times do your bit towards achieving our purpose to Inspire people to live an active life, this is achieved by believing and living our values through all we do, always innovating, inspiring people, have fun and do the right thing.
    • Provide a welcoming environment to all new members via a comprehensive induction to the club facility, as well as consistently irresistible exercise experiences. Promoting and supporting this via the 30-day Kickstart ancillary strategy
    • Attract, recruit and retain a team of ‘Rockstar’ Fitness Instructors & Group Exercise Instructors in line with the club FTE & budget
    • Complete detailed company induction with Fitness, Group Exercise Instructors & independent contractors
    • Provide the Club Exercise Team with the opportunity to maximize their personal and professional development through regular training, coaching and feedback
    • Develop optimum staffing schedules to ensure adequate floor coverage
    • Actively promote all relevant ancillary offerings to both new and existing members, prioritizing an irresistible member experience
    • Implement and effectively deliver on all exercise-related strategies in the club
    • Invest in your own self-development through formal training, continued education and on-the-job learning opportunities
    • Maximize the member experience and engagement through the delivery of small group exercise classes and member events
    • Expand and optimize the group exercise offering and timetable in your club
    • Ensure daily capturing of attendance, analyzing class performance and report on success in your club (or identify gaps and action plans to speedily address any under-performance to speedily attain required standards)
    • Ensure that all group exercise locations are in excellent condition regarding sound systems and all other equipment
    • Drive continued education (CEC’s) with all staff, independent contractors and the Group Exercise Instructor base of your club and ensure 100% CEC requirement is met
    • Maximize member engagement through Group Exercise in the facility with Red Hot events, such as, FITFEST & DJ evenings, etc.
    • Increase Mobile app engagement and GEX bookings in your club
    • Build an excellent Group Exercise instructor community in your club
    • Utilize the GEX & PT Mentors to assess and continually support the improvement and development of the current group exercise instructor and Personal training base in line with Virgin Active brand standards
    • Continuously seek out opportunities to increase and improve on Group Exercise offerings regarding club space
    • Ensure effective, on brand in-club marketing of all exercise aspects
    • Introduce, drive and optimize a GEX invitation system in your club
    • Make use of company approved marketing and campaign tools to promote Personal Training and Group Exercise to your members
    • Ensure a safe floor environment via the implementation, and adherence to all standardized and relevant Health and Safety requirements, Ops Standards and Brilliant Basics

    Minimum requirements

    Our Minimum Requirements...

    We can’t live without…

    • Matric qualification
    • A recognized Fitness Qualification
    • A recognized Group Exercise Qualification
    • A minimum of 2 years’ experience within the Fitness.
    • A minimum of 1 years’ experience in managing people / teams
    • Exceptional people leadership skills
    • High energy levels
    • A strong team player
    • Excellent interpersonal skills with the ability to build strong relationships
    • Experience in teaching a variety of Group Exercise classes

    We’d love you to have…

    • Experience in teaching small group classes
    • The ability to coach and mentor people
    • Excellent facilitation and presentation skills
    • Event organizing and coordinating skills
    • Marketing & social media skills

    go to method of application »

    Club Administrator - Lonehill

    Job description

    Your Duties and Responsibilities...

    • To at all times do your bit towards achieving our purpose to Inspire people to live an active life, this is achieved by believing and living our values through all we do, always innovating, inspiring people, have fun and do the right thing.
    • Administering processing of contracts
    • Maintaining general administration functions, including administration of HR documentation, creditors, petty cash and ad-hoc club administration, eg uniform, stationary, stock control as required.
    • Manage salary process from data input to payroll submission
    • Ensuring effective communication to all departments
    • Delivering excellent member service, managing all admin related queries
    • Action relevant DIY within framework of authority
    • Managing, training and developing staff within the department or related to admin within the club
    • Performing daily, weekly and monthly audits as per the companies’ requirements
    • Ensuring compliance audit requirements and correcting non-compliance from audit reports

    Minimum requirements

    We can't live without...

    • Matric qualification essential
    • Basic accounting and bookkeeping qualification or certification an advantage or experience
    • 1 -2 years of proven administration experience
    • Must be comfortable to take the lead on hard decisions and take accountability for them
    • Computer literacy in MS Office Suite
    • 1- 2 years in a customer service orientation environment
    • Must be able to manage the full administration function and juggle multiple priorities within the office
    • Must be able to work flexible hours and over weekends as required

    go to method of application »

    Swim Coach - Independent Contractor

    Job description

    Your Duties and Responsibilities...

    • Keep abreast of information on all club facilities, programmes, social events, customer suggestions in order to ensure you are fully aware of what is going on across the club and can be an important link between members and all other departments.
    • To be responsible for ensuring any concerns you have regarding Safeguarding Children & Vulnerable adults are reported to your Swim Manager.
    • To be involved with the Swim Manager to drive occupancy in the department through a world class timetable offering.
    • To assist the Swim Manager to drive the department to achieve set targets, meet objectives and be commercially successful.
    • Working with the Swim Manager to drive retention and Net Growth.
    • Have knowledge of and Promote the Family activities products within the club.
    • Be proactive, use your initiative and take ownership of situations.
    • Maintain a positive, productive working relationship with all other colleagues. Help to create an environment where all colleagues enjoy themselves whilst at work and make a real contribution to the success of the club and business as a whole.
    • Oversee the smooth running of classes taking place in the pool area, ensuring the classes you teach consistently meet the Virgin Active world class standards.
    • Ensure that all scheduled classes take place and never cancelled, unless in extenuating circumstances.
    • Monitor class attendance by completing class registers accurately.
    • Ensure good relations with all class participants.
    • Be fully involved in the creation of a fun, lively and creative atmosphere for all members. Take part in activities, programs and events in the Club which are engaging, generate revenue and promote retention.
    • Listen and respond positively to any member concerns and pass on any necessary information and observations to the Swim Manager who will give feedback within 48 hours of receipt.
    • Ensure that the pool area is safe at all times (for example considering temperature, equipment, obstacles, number of participants etc.) and if necessary, reinforce pool regulations with members in order to further maintain their own and others’ safety.
    • Be fully aware of all emergency and evacuation procedures and take part in regular training to maintain up to date knowledge of these procedures.
    • Have a thorough understanding of the Virgin Active brand standards and be able to interpret and deliver them on a daily basis, ensuring the pool areas and equipment are maintained and presented as laid out in the brand standards.
    • Be aware of the importance of membership sales and continually aim to maximise all sales opportunities within the club.
    • Be aware of the importance of member retention and understand your role in influencing members who are considering leaving the club to stay.
    • Be aware of the importance of member satisfaction on club performance, proactively monitor all sources of member feedback and seek to identify opportunities to improve member engagement and satisfaction wherever possible.

    Minimum requirements

    We can’t live without…

    • A passion and awareness for Swimming and legal requirements.
    • Swim South Africa/STA Full Swim Instructor qualification (or recognised equivalent).
    • Has great passion and pride in their own work.
    • Ability to work from instruction effectively and safely with minimal supervision.
    • A flexible attitude to working patterns.
    • Demonstration of the Virgin Active Values.
    • Drive, passion, and commitment to work within a fast-paced business.
    • Strong interpersonal abilities and someone who is approachable to members and other employees at all times - it is vital that employees in this role have a genuine interest in wanting to resolve members’ queries and deliver an experience above and beyond our customers’ expectations.
    • Excellent Communication Skills.
    • A flexible attitude to working patterns with ability to work evenings, weekends and public holidays as required.
    • Clear Police Clearance Check (prior to commencing)

    go to method of application »

    Fitness Instructor 22.5hr - Rooihuiskraal

    Job description

    Your Duties and Responsibilities...

    • To at all times do your bit towards achieving our purpose to Inspire people to live an active life, this is achieved by believing and living our values through all we do, always innovating, inspiring people, have fun and do the right thing.
    • Building relationships with members to achieve member retention
    • Conducting fitness initiatives to increase member retention
    • Adhering to operational & administrative requirements
    • Ensure the health and safety of members at all times
    • Actively managing ongoing training and self-development to keep abreast of industry changes
    • Actively assist and promote the ancillary products and services available to members

    Minimum requirements

    We can't live without...

    • Matric qualification
    • Industry recognized fitness qualification essential
    • A minimum of 6 months experience within fitness
    • First Aid qualification with AED certification
    • Ability to work shifts which includes weekends and public holidays
    • Experience in member service (customer service)
    • Must be a people’s person and be able to assist and guide our members

    go to method of application »

    Personal Trainer

    Job description

    Key Responsibilities of the Job:

    • Designing safe and effective exercise programs for your client base
    • Providing high levels of customer service to personal training clients and all Virgin Active members
    • Building a sustainable personal training client base by continually adding new clients and retaining existing clients
    • Completing and maintaining accurate personal training client records stored in the designated club areas
    • Maintaining appropriate professional boundaries
    • Respond and act in the case of club emergencies
    • Participate in all club related activities as required
    • Helping create a fun atmosphere within the fitness areas
    • Follow all Personal Training guidelines and standards as set by Virgin Active
    • Ensure that all certificate is valid and up to date according to industry standards

    Minimum Requirements:

    • Matric qualification
    • A recognized Personal Training qualification
    • 1- 2 years’ experience within personal training
    • A current First Aid, CPR and AED certification
    • An outgoing and friendly personality coupled with good communication skills
    • Self-motivated to achieve set income targets
    • Self-disciplined to build and maintain a client base

    go to method of application »

    Fitness Instructor - Alice Lane

    Job description

    Your Duties and Responsibilities...

    • To at all times do your bit towards achieving our purpose to Inspire people to live an active life, this is achieved by believing and living our values through all we do, always innovating, inspiring people, have fun and do the right thing.
    • Building relationships with members to achieve member retention
    • Conducting fitness initiatives to increase member retention
    • Adhering to operational & administrative requirements
    • Ensure the health and safety of members at all times
    • Actively managing ongoing training and self-development to keep abreast of industry changes
    • Actively assist and promote the ancillary products and services available to members

    Minimum requirements

    We can't live without...

    • Matric qualification
    • Industry recognized fitness qualification essential
    • A minimum of 6 months experience within fitness
    • First Aid qualification with AED certification
    • Ability to work shifts which includes weekends and public holidays
    • Experience in member service (customer service)
    • Must be a people’s person and be able to assist and guide our members

    go to method of application »

    Swim Instructor - Independent contractor Claremont

    Job description

    Your Duties and Responsibilities...

    • Keep abreast of information on all club facilities, programmes, social events, customer suggestions in order to ensure you are fully aware of what is going on across the club and can be an important link between members and all other departments.
    • To be responsible for ensuring any concerns you have regarding Safeguarding Children & Vulnerable adults are reported to your Swim Manager.
    • To be involved with the Swim Manager to drive occupancy in the department through a world class timetable offering.
    • To assist the Swim Manager to drive the department to achieve set targets, meet objectives and be commercially successful.
    • Working with the Swim Manager to drive retention and Net Growth.
    • Have knowledge of and Promote the Family activities products within the club.
    • Be proactive, use your initiative and take ownership of situations.
    • Maintain a positive, productive working relationship with all other colleagues. Help to create an environment where all colleagues enjoy themselves whilst at work and make a real contribution to the success of the club and business as a whole.
    • Oversee the smooth running of classes taking place in the pool area, ensuring the classes you teach consistently meet the Virgin Active world class standards.
    • Ensure that all scheduled classes take place and never cancelled, unless in extenuating circumstances.
    • Monitor class attendance by completing class registers accurately.
    • Ensure good relations with all class participants.
    • Be fully involved in the creation of a fun, lively and creative atmosphere for all members. Take part in activities, programs and events in the Club which are engaging, generate revenue and promote retention.
    • Listen and respond positively to any member concerns and pass on any necessary information and observations to the Swim Manager who will give feedback within 48 hours of receipt.
    • Ensure that the pool area is safe at all times (for example considering temperature, equipment, obstacles, number of participants etc.) and if necessary, reinforce pool regulations with members in order to further maintain their own and others’ safety.
    • Be fully aware of all emergency and evacuation procedures and take part in regular training to maintain up to date knowledge of these procedures.
    • Have a thorough understanding of the Virgin Active brand standards and be able to interpret and deliver them on a daily basis, ensuring the pool areas and equipment are maintained and presented as laid out in the brand standards.
    • Be aware of the importance of membership sales and continually aim to maximise all sales opportunities within the club.
    • Be aware of the importance of member retention and understand your role in influencing members who are considering leaving the club to stay.
    • Be aware of the importance of member satisfaction on club performance, proactively monitor all sources of member feedback and seek to identify opportunities to improve member engagement and satisfaction wherever possible

    Minimum requirements

    We can’t live without…

    • A passion and awareness for Swimming and legal requirements.
    • Swim South Africa/STA Full Swim Instructor qualification (or recognised equivalent).
    • Has great passion and pride in their own work.
    • Ability to work from instruction effectively and safely with minimal supervision.
    • A flexible attitude to working patterns.
    • Demonstration of the Virgin Active Values.
    • Drive, passion, and commitment to work within a fast-paced business.
    • Strong interpersonal abilities and someone who is approachable to members and other employees at all times - it is vital that employees in this role have a genuine interest in wanting to resolve members’ queries and deliver an experience above and beyond our customers’ expectations.
    • Excellent Communication Skills.
    • A flexible attitude to working patterns with ability to work evenings, weekends and public holidays as required.
    • Clear Police Clearance Check (prior to commencing).

    go to method of application »

    Maintenance Technician - Copy

    Job description

    Your Duties and Responsibilities...

    • To at all times do your bit towards achieving our purpose to Inspire people to live an active life, this is achieved by believing and living our values through all we do, always innovating, inspiring people, have fun and do the right thing.
    • Operate, and maintain all repairs for plant and equipment within the club and surrounding grounds Operate and maintain the swimming pool in a clean and hygienic way which meets our health and safety requirements
    • Ensure that the daily log book is kept for all club tasks which require completion
    • Managing action plans/projects to the required standard
    • You will be required to prioritize maintenance activities according to the clubs needs
    • Managing maintenance plans & suppliers within the specified budgets

    Minimum requirements

    We can't live without...

    • Matric essential
    • Basic electrical knowledge, plumbing experience, carpentry experience, masonry experience, water chemistry for pools.
    • Basic financial or administration knowledge
    • Knowledge of Occupational Health and Safety Act
    • Computer literacy
    • Good understanding of guarantees and warrantees
    • Good understanding of contractual agreements
    • Must be able to work flexible hours which would include weekends and public holidays
    • Proven track record of handling maintenance tasks related to our equipment and premises.

    go to method of application »

    Swim Instructor - Umhlanga

    Job description

    Your Duties and Responsibilities...

    • Keep abreast of information on all club facilities, programmes, social events, customer suggestions in order to ensure you are fully aware of what is going on across the club and can be an important link between members and all other departments.
    • To be responsible for ensuring any concerns you have regarding Safeguarding Children & Vulnerable adults are reported to your Swim Manager.
    • To be involved with the Swim Manager to drive occupancy in the department through a world class timetable offering.
    • To assist the Swim Manager to drive the department to achieve set targets, meet objectives and be commercially successful.
    • Working with the Swim Manager to drive retention and Net Growth.
    • Have knowledge of and Promote the Family activities products within the club.
    • Be proactive, use your initiative and take ownership of situations.
    • Maintain a positive, productive working relationship with all other colleagues. Help to create an environment where all colleagues enjoy themselves whilst at work and make a real contribution to the success of the club and business as a whole.
    • Oversee the smooth running of classes taking place in the pool area, ensuring the classes you teach consistently meet the Virgin Active world class standards.
    • Ensure that all scheduled classes take place and never cancelled, unless in extenuating circumstances.
    • Monitor class attendance by completing class registers accurately.
    • Ensure good relations with all class participants.
    • Be fully involved in the creation of a fun, lively and creative atmosphere for all members. Take part in activities, programs and events in the Club which are engaging, generate revenue and promote retention.
    • Listen and respond positively to any member concerns and pass on any necessary information and observations to the Swim Manager who will give feedback within 48 hours of receipt.
    • Ensure that the pool area is safe at all times (for example considering temperature, equipment, obstacles, number of participants etc.) and if necessary, reinforce pool regulations with members in order to further maintain their own and others’ safety.
    • Be fully aware of all emergency and evacuation procedures and take part in regular training to maintain up to date knowledge of these procedures.
    • Have a thorough understanding of the Virgin Active brand standards and be able to interpret and deliver them on a daily basis, ensuring the pool areas and equipment are maintained and presented as laid out in the brand standards.
    • Be aware of the importance of membership sales and continually aim to maximise all sales opportunities within the club.
    • Be aware of the importance of member retention and understand your role in influencing members who are considering leaving the club to stay.
    • Be aware of the importance of member satisfaction on club performance, proactively monitor all sources of member feedback and seek to identify opportunities to improve member engagement and satisfaction wherever possible.

    Minimum requirements

    We can’t live without…

    • A passion and awareness for Swimming and legal requirements.
    • Swim South Africa/STA Full Swim Instructor qualification (or recognised equivalent).
    • Has great passion and pride in their own work.
    • Ability to work from instruction effectively and safely with minimal supervision.
    • A flexible attitude to working patterns.
    • Demonstration of the Virgin Active Values.
    • Drive, passion, and commitment to work within a fast-paced business.
    • Strong interpersonal abilities and someone who is approachable to members and other employees at all times - it is vital that employees in this role have a genuine interest in wanting to resolve members’ queries and deliver an experience above and beyond our customers’ expectations.
    • Excellent Communication Skills.
    • A flexible attitude to working patterns with ability to work evenings, weekends and public holidays as required.
    • Clear Police Clearance Check (prior to commencing).

    go to method of application »

    Club General Manager - Rustenburg Virgin Active

    Method of Application

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