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  • Posted: Aug 31, 2020
    Deadline: Not specified
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    KCS provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in the distributive trades that stretches over 40 years, our wide range of clients includes wholesalers, d...
    Read more about this company

     

    Finance Support Analyst Internship

    Main Duties and Responsiblities

    • Support customers with problems and queries relating to the KCS application software
    • Accurately resolve problems using investigative and analytical skills
    • Identify and replicate problems that require a software change by Development
    • Work as part of the Support team
    • Work with other departments to provide solutions to the customer
    • Pro-actively taking ownership of a wide variety of calls and problems
    • Ensuring all calls are dealt with efficiently and promptly in accordance with the Service Level Agreement
    • Managing, prioritising and progressing their adopted calls, in particular
    • Using the call logging system correctly and ensuring that calls are updated on a regular basis with actions undertaken
    • Regularly updating customers regarding the status of their calls
    • Effectively handling complaints and call escalation requests f cusromtomers
    • Identifying calls that are not support calls and dealing with these following the correct procedures, for example after sales calls, chargeable support calls, modification and system change requests
    • Continually and pro-actively acquiring and retaining knowledge of KCS products and systems
    • Pro-actively using the appropriate tools to gain and share knowledge
    • Working with members of the Support Team and other departments to ensure that customers receive a prompt efficient service
    • Alerting Senior Application Support Consultants, Team Leaders and Application Support Manager as necessary regarding any sensitive customer issues
    • Following and applying the standard Commercial Software Support Procedures and Practices
    • Taking the initiative and identifying ways in which the Support Service and/or Support Procedures can be improved and discussing these with the Application Support Manager
    • Undertaking any other projects as required by the Support Manager

    Knowledge and Experience:

    Essential:

    • Accounts Analysts will have a good general knowledge of accounting principles to trial balance level
    • Excellent written and verbal communication skills
    • Microsoft Office skills with in-depth Excel knowledge

    Desirable:

    • Accounts Analyst should ideally have an Accounting or Business Studies qualification, for example Degree, BTEC, HND or AAT
    • Understanding of standard business practises and Finance procedures as well as ERP systems

    Person Specification:

    • Be able to investigate unfamiliar problems and generate an effective solution in a systematic and logical manner
    • Have excellent customer care and strong interpersonal skills
    • Project a professional image
    • Be adaptable and work as an effective member of a team
    • Be organised and manage own workload efficiently
    • Maintain a professional standard of communication at all levels
    • Work conscientiously and use initiative
    • Be calm under pressure and manage stressful situations
    • Adopt a positive, pro-active approach to work

    Special Conditions:

    • Support Interns are required to work 3 standard shifts  with an hour unpaid lunch break
    • 07:00 – 16:00
    • 08:00 – 17:00
    • 09:00 – 18:00

    go to method of application »

    Trade Support Analyst Internship

    MAIN DUTIES AND RESPONSIBILITIES        

    • Support customers with problems and queries relating to the KCS application software
    • Accurately resolve problems using investigative and analytical skills
    • Identify and replicate problems that require a software change by Development
    • Work as part of the Support team
    • Work with other departments to provide solutions to the customer
    • Pro-actively taking ownership of a wide variety of calls and problems
    • Ensuring all calls are dealt with efficiently and promptly in accordance with the Service Level Agreement
    • Managing, prioritising and progressing their adopted calls, in particular
    • Using the call logging system correctly and ensuring that calls are updated on a regular basis with actions undertaken
    • Regularly updating customers regarding the status of their calls
    • Effectively handling complaints and call escalation requests from customers
    • Identifying calls that are not support calls and dealing with these following the correct procedures, for example after sales calls, chargeable support calls, modification and system change requests
    • Continually and pro-actively acquiring and retaining knowledge of KCS products and systems
    • Pro-actively using the appropriate tools to gain and share knowledge
    • Working with members of the Support Team and other departments to ensure that customers receive a prompt efficient service
    • Alerting Senior Application Support Consultants, Team Leaders and Application Support Manager as necessary regarding any sensitive customer issues
    • Following and applying the standard Commercial Software Support Procedures and Practices
    • Taking the initiative and identifying ways in which the Support Service and/or Support Procedures can be improved and discussing these with the Application Support Manager
    • Undertaking any other projects as required by the Support Manager

    Knowledge and Experience:

    Essential:

    • Looking to gain work experience in the relevant field of their qualification
    • Good written and verbal communication skills
    • Tech-savvy and computer proficient
    • Attention to detail
    • Customer and service focused
    • Driven, proactive and motivated personality
    • Flexible to changes in tasks and the support environment
    • Good Problem-solving skills
    • Eager to learn and apply new skills and concepts

    Desirable:

    • In the process of or have completed an IT degree or diploma
    • Any understanding of software and/or software support environments would be an advantage.
    • Basic grasp of business processes and operations

    Person Specification:

    • Be able to investigate unfamiliar problems and generate an effective solution in a systematic and logical manner
    • Have excellent customer care and strong interpersonal skills
    • Project a professional image
    • Be adaptable and work as an effective member of a team
    • Be organised and manage own workload efficiently
    • Maintain a professional standard of communication at all levels
    • Work conscientiously and use initiative
    • Be calm under pressure and manage stressful situations
    • Adopt a positive, pro-active approach to work

    Special Conditions:

    • Support Interns are required to work 3 standard shifts with an hour unpaid lunch break
    • 07:00 – 16:00
    • 08:00 – 17:00
    • 09:00 – 18:00

    Method of Application

    Use the link(s) below to apply on company website.

     

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