Finance & Support Job Vacancies at MWEB

Main Purpose of the Job: 

• The Customer Retentions Department currently has a vacancy for a Retention Customer Service Representative who will be responsible for providing accurate friendly and professional inbound and outbound support and guidance to all Mweb customers with a key focus on business retentions at the highest level across various channels including Telephonic, Written and Work Allocation streams while achieving administrative task deadlines and high levels of accuracy.

Job Output:

• Retention of Mweb clients on existing and other suitable products within the Mweb product portfolio as opportunities present
• Achieve agreed retention, productivity and qualitative targets consistently
• Liaise with 3rd parties and internal suppliers/departments to satisfy customer needs including fault and/or complaint resolution and the processing of cancellations or retention events 
• Deliver excellent customer service both face to face and telephonically
• Achieve agreed team targets on all written channels including ticket centers
• Deploy relevant Retention Strategies per customer and scenario to ensure retention
• Maintain superior product and business knowledge to ensure customers are provided with accurate information for decision making
• Accurately and completely documents customer interactions to ensure next steps are clear, concise and enables completion of additional tasks 
• Communicates effectively with clients, colleagues, management, and other departments 

Skills and Competencies:

• Computer literate (Intermediate)
• Typing skills 45 wpm (Zero Errors)
• Outstanding customer service orientation 
• Excellent written and telephonic verbal communication 
• Strong bias for action and delivery of results
• Strong administrative skills
• Assertive but also diplomatic
• Attention to detail
• Able to handle high levels of stress 
• Strong interpersonal skills
• Able to work independently but also as part of a team
• Highly motivated and takes ethical actions
• Adaptable

Requirements
Qualifications & Experience: 

• Matric is required
• Must be proficient in Microsoft office
• Must have minimum of 3-5 years’ experience in a call center or customer services environment with a focus on sales and/or retention
• Proven experience in customer retention is advantageous
• Must be tech savvy, basic technical support knowledge is advantageous
• Experience in customer facing environment would be beneficial
• Knowledge of ISP industry and MWEB products is essential

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Main Purpose of the Job:

• The Finance Division based in Cape Town currently has a vacancy for a Financial Manager who reporting to the Chief Financial Officer, will be managing requests accurately. This will include, but not be limited to managing financial duties of the MWEB FP&A team, ensuring high levels of compliance, care and due diligence to protect financial information within agreed service standards and time allocations.

Job Output:

• Financial Reporting
• Management reporting
• Manage full Company Budget and Forecast process
• Management of Company Tax
• Ensure that fiscal control is maintained at all times and actual spend is in line with the budget across the divisions
• Review GL Reconciliations
• Staff Management
• Manage ICASA and Stats SA Financial reporting
• Assist CFO with ad hoc queries
• Assist with preparing business case/financial models
• Assist with analysis of current and historic financial and non-financial information
• Approval of supplier invoices
• Approval of company payments
• Approval of customer refunds
• Assist Auditors in commentary required for internal audits
• Assist Auditors in commentary required for external audits

Skills and Competencies:

•  Ability to work under pressure
•  Accuracy
•  Attention to detail
•  Decision making skills
•  Advanced Excel skills
•  Good time management skills
•  Deadline driven
•  Dedicated and persistent
•  Report writing ability
•  Presentation skills
•  Analytical 

Requirements
Qualifications

• Accounting degree with 5-10 years commercial experience

Experience:

• Preferably ITC/Consumer/ISP experience
• SAP Cloud experience advantageous
• Advanced MS Excel Knowledge

go to method of application »

Main Purpose of the Job:

• The Finance Division based in Cape Town currently has a vacancy for a Financial Manager who reporting to the Chief Financial Officer, will be managing requests accurately. This will include, but not be limited to managing financial duties of the MWEB FP&S team, ensuring high levels of compliance, care and due diligence to protect financial information within agreed service standards and time allocations.

Job Output:

• Financial Reporting
• Preparation and assistance with compiling Company Tax schedules
• Assist with Company Salaries, including Divisional budgets and forecasts
• Manage all Financial systems/processes
• Treasury/Cash Management
• Manage financial aspect of BEE
• Manage Company Insurance
• Back-up Preparation of Management reporting
• Review GL Reconciliations
• Staff Management
• Assist CFO with ad hoc queries
• Ensure that fiscal control is maintained at all times and actual spend is in line with the budget across the divisions
• Assist with preparing business case/financial models
• Assist with analysis of current and historic financial and non-financial information
• Approval of supplier invoices
• Approval of company payments
• Approval of customer refunds
• Assist Auditors in commentary required for internal audits
• Assist Auditors in commentary required for external audits

Skills and Competencies:

•  Ability to work under pressure
•  Accuracy
•  Attention to detail
•  Decision making skills
•  Advanced Excel skills
•  Good time management skills
•  Deadline driven
•  Dedicated and persistent
•  Report writing ability
•  Presentation skills
•  Analytical

Requirements
Qualifications

• Accounting diploma/degree with 5-10 years commercial experience

Experience:

• Preferably ITC/Consumer/ISP experience
• SAP Cloud experience advantageous
• Advanced MS Excel Knowledge