Fresh Job Openings at BET Software

We Want You:

Join the forefront of financial innovation at BET Software! We're seeking a skilled Payments Consultant to bolster our team in Durban. Your expertise in Fintech and Payments will drive our company's success, ensuring compliance with regulatory standards, optimising payment protocols, and enhancing customer transactions. If you're ready to shape the future of payments and thrive in a dynamic environment, we invite you to join our team and make your mark on the industry.

You Bring:

• Relevant Degree/Diploma in Business, Finance or a related field (required).
• Strong knowledge of PASA, SARB, PIB, and FIC regulations. (advantageous)
• Knowledge of VISA, Mastercard, ACH, and relevant payment methods.
• A minimum of 2+ years of payments, compliance, or fintech industry experience, preferably within the e-commerce industry.
• Strong understanding of payment processing technologies, gateways, and fraud prevention.
• Knowledge of payment compliance standards and data security best practices.
• Excellent analytical and problem-solving skills.
• Proficiency in data analysis tools and payment-related software.
• Strong communication and interpersonal skills.
• Ability to work collaboratively in a cross-functional team environment.
• Attention to detail and a commitment to delivering a superior payment experience.
• Ability to multi-task in a deadline-driven environment and show initiative.
• Strong organisational and resourceful capabilities.
• High levels of attention to detail and resilience.

What You’ll Do:

Payment Strategy:

• Develop and implement a comprehensive payment strategy aligned with the business goals. Remain up to date on relevant industry, consumer protection, and banking and advertising regulations to ensure an ongoing ability to provide sound compliance advice.
• Analyse industry trends and emerging payment technologies to stay competitive.

Payment Processing:

• Oversee all aspects of payment processing, including credit card transactions, digital wallets, ACH transfers, and other payment methods.
• Assess and improve payment processes to enhance efficiency and reduce transactions.
• Monitor payment gateways, merchant accounts, and payment service providers to ensure reliability and security.

Fraud Prevention:

• Implement fraud prevention measures and continuously assess and improve them to protect against fraudulent activities.
• Collaborate with risk management teams to detect and mitigate payment-related risks.

Payment Experience Optimisation:

• Work with UX/UI teams to improve the payment checkout process for customers, reducing friction and abandoned carts.
• Analyse customer feedback and data to identify and resolve payment-related issues promptly.

Vendor Management:​​​​​​​

• Evaluate and select payment service providers, negotiate contracts, and manage vendor relationships.
• Monitor vendor performance and ensure compliance with service level agreements.

Compliance and Security:

• Stay updated on payment industry regulations, such as PCI DSS, GDPR, and other relevant standards.
• Ensure our payment processes are compliant and secure, conducting regular audits and assessments.

Reporting and Analytics:

• Generate and analyse payment-related data and reports to identify trends, anomalies, and opportunities for improvement.
• Provide actionable insights to management and stakeholders.

Payment System Integration:

• Collaborate with IT and development teams to integrate payment systems seamlessly into our e-commerce platform.
• Troubleshoot and resolve any technical issues related to payment processing.

Customer Support:

• Assist customer support teams in resolving payment-related customer inquiries and issues.
• Develop and maintain a knowledge base for payment-related FAQs.

Visa and Mastercard Knowledge:

• Demonstrate expertise in Visa and Mastercard payment systems, rules, and procedures.

Technology Proficiency:

• Banking is increasingly reliant on technology. The consultant should understand banking software’s, data analytics, and digital banking solutions, particularly in the context of chargeback and dispute resolution systems.

Market Analysis:

• They should be skilled in market analysis and can provide insights and market trends, including how these relate to chargeback and dispute trends.

Chargeback and Dispute:

• Handles customer disputes, maintains chargeback records, assists with the necessary documentation, and ensures our basis point remains below the accepted threshold.

Living our Spirit:

As a Payments Consultant within our innovative company, embodying our core values is key to driving our collective success:

• Maintain accountability by ensuring that your role as a payment’s consultant is carried out in an ethical and compliant manner.
• Lead the way for developing and implementing comprehensive payment strategies aligned with our business objectives.
• Continuously staying abreast of evolving industry regulations and emerging technologies, this ensures we provide cutting-edge solutions which are compliant with the highest standards.
• Embrace the ever-evolving landscape by analysing trends and new technologies, ensuring we stay competitive and innovative in delivering seamless payment experiences to our customers.
• Successful collaboration is crucial for the team's achievements and the business's overall prosperity. Strive to amalgamate expertise from different teams, whether it's partnering with UX/UI Designersto improve payment processes or collaborating with risk management to fortify fraud prevention strategies. Together, our unified efforts ensure that every transaction reflects our steadfast commitment to maintaining high standards and security.
• Embrace your individuality, leveraging your skills to continuously improve our payment processes while ensuring compliance and security standards are met.

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We Want You:

Can you shape the future of IT support projects? BET Software invites passionate and seasoned professionals to join our dynamic team as a IT Project Manager - Global Support. In this pivotal role, you will spearhead the oversight, planning, and implementation of medium to large-scale IT support projects, ensuring seamless coordination across our organisation. With a keen eye for detail and strategic foresight, you will direct resource utilisation to meet targets while upholding budgetary and project requirements. As the architect of service level agreements (SLAs) and operational level agreements (OLAs), you will play a vital role in optimising our support infrastructure. If you're ready to make a significant impact in a dynamic and innovative environment, we invite you to embark on this exciting journey with us. Apply now to be part of our success story!

You Bring:

• Relevant Diploma/Degree in Project Management or studying towards.
• CAPM/Scrum/Agile Certification.
• Microsoft IT Certifications in MS Projects and Excel (advantageous).
• PMP or Project Management Certifications (advantageous).
• Minimum of 2-3 years of IT project management experience.
• 2-3 years of experience in an infrastructure environment, IT Support, or 24/7 high-availability multi-site environment.
• Advanced level of proficiency with MS Project, Excel, Visio, PowerPoint and SharePoint with experience presenting to stakeholders and/or Senior Leadership.
• Strong leadership, diplomatic and motivational skills.
• High proficiency and experience across multiple PMO framework.
• Strong multi-tasking ability and be able to work across multiple projects, simultaneously.
• Tools: MS Project, Jira, Confluence, PowerPoint, Word and Excel, Smartsheet, Monday.com, Wrike.

What You’ll Do:

Managed Projects:

• Implementing IT strategies that deliver projects on schedule and within budget.
• Provide project leadership and support as agreed or when necessary for all IT shared service projects.
• Coordinate and support the implementation of Patch/Version upgrades to Support infrastructure.
• Plan and support proposed infrastructure/application changes/upgrades through relevant change control.
• Define the Statement of Work and Specifications for the requested project work.
• Full project life cycle ownership: successful project delivery will include full implementation from initiation to completion for one large and complex project or several minor initiatives simultaneously.
• Manage all aspects of multiple related projects to ensure the overall program is aligned to and directly supports the achievement of strategic objectives.
• Participate in establishing practices, templates, tools and partnerships to expand and mature these capabilities for the organisation.
• Prepare estimates and detailed project plans for all phases of the project.
• Work in collaboration with business Leads to procure adequate resources to achieve project objectives in planned time frames.
• Demonstrate a functional acumen to support how solutions will address client goals while maintaining alignment with industry best practices.
• Understand inter dependencies between technology, operations and business needs.
• Manage project scope and changes with all stakeholders and teams on the ground effectively.
• Act as an internal quality control check for the project.
• Manage a portfolio of complex initiatives that span one or multiple lines of business.

Reporting:

• Report on project success criteria results and metrics.
• Responsible for the distribution of status reports from the project team, analysing results and troubleshooting problem areas.
• Provide status reporting regarding project milestones, deliverables, dependencies, risks and issues, communicating across leadership.
• Define success criteria and disseminate them to involved parties throughout the project and program life cycle.
• Contribute by adding valuable insight into PMO frameworks and report structures, to improve the effectiveness of reports.
• Assist in report automation and improvements wherever possible, to ensure reporting is relevant.
• Internally audit dashboards and reports to ensure information is always updated.

Service Management:

• Manage IT operational support for all Global Support issues, incidents and requests.
• Provide timely and accurate communications on ITO outages and maintenance.
• Perform comprehensive asset and spares management across all sites.
• Manage procurement, deployment and return/scrapping of owned/leased infrastructure.
• Maintain governance and controls on shared infrastructure.
• Conduct shared services supplier SLA performance reviews while managing vendor relationships. Ensure services are relevant and compliant.
• Ensure appropriate use of IT processes, tools and methodologies.

Stakeholder Management:

• Effectively liaise and communicate with both internal and external key stakeholders at an executive level to manage day-to-day issues, escalations and expectations.
• Engage with executive members or equivalent at customers/partners to ensure collaboration at all levels.
• Engage with the wider business and if needed hold strategic knowledge-sharing sessions.
• Maintain and facilitate strategic stakeholder and communication analysis.

Living the Spirit:

• As IT Project Manager, you are encouraged to live the spirit of the BET values, recognising that your role is pivotal in the successful execution of technical projects in our dynamic and 24/7 environment. The below outlines how you can live the spirit in your role as IT Project Manager:
• We are proactive and take ownership of IT projects, from initiation to completion. We strategise, plan, and coordinate to ensure projects run smoothly and within agreed deadlines.
• Continuously embracing the power of teamwork to overcome challenges and find innovative solutions to make a positive impact within the Infrastructure Core Team. Take the initiative to make improvements and guide change management within the team.
• Empower and enable team members to be themselves, fostering an environment where individual strengths shine.
• Act as a mentor and coach to team members, fostering their growth and development.
• Embracing our individuality, we bring unique perspectives to our role. With a solid foundation in project management and technical expertise, we effectively communicate with stakeholders. Our leadership style is characterised by diplomacy and motivation, and we excel in multitasking and proficiency across various PMO frameworks.
• Demonstrate expert-level conflict resolution skills, resolving complex team dynamics and technical disputes constructively.
• Approach each day with a strategic mindset, identifying long-term opportunities for improvement within the Team.
• Exhibit strong leadership in crisis situations, guiding the team through challenging and high-pressure scenarios.
• Uphold high moral and ethical standards in all your actions and decisions.
• Embrace each day as an opportunity to learn and grow in the ever-evolving field of IT. Every day brings a new adventure exploring and finding solutions to better the team and our business.

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We Want You:

Are you ready to lead the charge in Business Intelligence? Join us at BET Software's Cape Town office as our new Business Intelligence Technical Lead. Collaborate closely with our team, plan and execute technical solutions, and shape the future of our software development. If you're a technical expert with a passion for data and innovation, we want to hear from you. Apply now and take the next step in your career journey with us.

You Bring:

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• 8-10 years’ experience in technical lead role.
• Experience in end-user report development.
• Proven ETL experience using SSIS.
• Hands-on experience in designing, prepping, configuring, installing, troubleshooting and maintaining complete BI Solutions.
• Identify and resolve data reporting issues.
• Ability to create efficient T-SQL objects and processes according to spec (databases, tables, stored procedures, business rules and functions).
• Advanced experience in T-SQL query optimisation, troubleshooting and debugging.
• In-depth understanding of database management systems, online analytical processing and ETL framework.
• Advanced knowledge of the Kimball data warehouse lifecycle.
• Expert data warehousing experience using fact tables, dimensions and indexing.
• Experience in table partitioning and efficient data migration.
• Expert experience in creating and maintaining multidimensional cubes using SSAS.
• Relevant management certification may be required.
• Excellent technical, diagnostic, and troubleshooting skills.
• Strong leadership and organisational abilities.

What You'll Do:

Technical Leadership

• Provide technical leadership to the team through collaboration sessions and knowledge sharing initiatives.
• Engage regularly with software architects in order to ensure the development within the team is according to architectural guidelines.
• Work with other developers, designers/analysts, and architects to make sure that the solutions meet application requirements and performance goals.
• Ensure checked in code is reviewed to ensure standards are met and the code base is sound.
• Ensure that all technical solutions that are rolled out consider compatibility with other environments and dependencies; have a high usability factor; are reliable to reduce down time and perform at maximum efficiency during peak periods of usage; consider security at its highest level (third party attacks; data protection etc).
• Drive the adoption of processes within the team which consider and meet the expectations of technical throughput rates and responses; processing times; effective resource utilisation during operation and where the system or solution ensures maximum operational capacity requirements are met.

Quality of Software Implementation:

• Ensure rigorous testing of any solution before deployment and create standards and processes within the team to align to these.
• Ensure the delivery of a complete and technically appropriate solution which covers all the agreed specified tasks and user objectives and has been tested thoroughly.
• Ensure relevant documentation is provided to support teams to reduce development support load.
• Where possible, work to develop and implement a quality mechanism for the solution to analyse its own faults and provide reports prior to a critical failure.
• Develop the solution in a manner which supports modification for future developers thereby reducing the numbers of defects or negatively affecting system quality.

Initiative and Innovation

• Implement improved processes that have a positive effect on the team’s performance and company bottom line.
• Technical problems and opportunities are anticipated and dealt with immediately considering any technical dependencies.
• Take an active involvement in problem resolution and where necessary works after hours to ensure that problems are resolved.
• Shows foresight to prevent errors or delays in projects.
• Demonstrate initiative by understanding, acquiring and implementing new knowledge and skills both within the team and to the wider group.
• Incorporates the new abilities into the day to day operational activities to improve performance of products and systems.
• Ensure techniques, technologies, tools and processes used are in line with industry best practices.

Knowledge Share

• Identify team members requiring a specific knowledge, skill or understanding and seek ways to impart or upskill the team members through coaching and mentorship.
• Verify the knowledge has been imparted successfully and if not, take steps to rectify gaps in transfer of the knowledge.

Coaching/Mentoring

• Provide guidance, training, and problem-solving assistance to other team members.
• Mentor and contribute to the growth of junior and intermediate team members.
• Design and deliver end-user training and training materials.

Living our Spirit:

• Actively drives a culture of collaboration and open communication within the team.
• Actively promotes authenticity and drives the spirit of diversity, inclusion, equity and belonging within the team.
• Actively drives a culture of versatility and adaptability by modelling and encouraging team members to support each other not only within the department, but within BET Software as a whole.
• Actively become a change agent and drive continuous learning within the team thus ensuring that the team approaches all tasks or challenges with enthusiasm and proactivity.

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We Want You:

At BET Software, we're on the hunt for two exceptional IT Helpdesk Technicians to join our dynamic teams in Durban. As a crucial member of our Hollywood Group, your mission is clear – be the tech hero our internal users rely on daily. Your toolkit will include ITSM wizardry to manage tickets, remote desktop mastery for Windows applications spanning VoIP, Surveillance, Network troubleshooting, and user administration. You'll be the friendly face our users turn to for answers, all while playing by the rulebook of our IT Helpdesk Department. Ready to take on this exciting challenge?

You Bring:

• Relevant information technology qualification.
• A minimum of 1 Year of experience in IT Helpdesk environment.
• A+ or N+ certification (advantageous).
• ITIL Foundation certification (advantageous).

What You’ll Do:

Technical support

• Technical support for all Level 1 IT Helpdesk services.
• Management of ITSM ticketing system aligned with ITIL framework, Reporting and time management.
• Management of any and all escalations relating to IT infrastructure.
• Provide day-to-day technical support for all Hollywood Group/Betsoftware services and third-party products.
• Ensure all Incoming calls are handled professionally and in a timely manner.
• Administer, install, configure and troubleshoot the MS operating systems and products installed on those systems including Office 365.
• Troubleshooting of telecommunications, including DSL lines, all fibre lines and wireless backup mediums, LTE and P2P Wireless broadband connections.
• Installation and maintenance of network and standalone printers.
• Troubleshoot network connectivity including LAN, WAN and Hardware related faults.
• Provide assistance with upgrading / maintaining antivirus products.
• Troubleshooting of VPN connections using Fortinet solutions.
• Troubleshoot hardware related faults.
• Provide basic end user training.
• Adhere to clearly defined Escalation Matrices and ITSM RACI.

Administration

• Management of customer contact to provide service excellence.
• Troubleshoot and respond to Multichannel Tickets logged within the required response and resolution Service Level Agreements (SLA).
• Update Ticket entries with clear informative written English, without jargon or the use of acronyms.
• Log all time correctly and accurately in the ticketing system.

Customer Centricity

• Feedback to customer on status of all unresolved queries.
• Ensure protection of all user’s data in compliance with company policies.

Team Work

• Constructively participate as a member of the wider IT Department.
• Undertake any other tasks or once-off projects which may be assigned from time-to-time.
• Demonstrate professional skills and a high standard of integrity.

Key skills/attributes/position specific competencies:

The following indicates what would typically be expected for this role at a competent level:

• Knowledge of Microsoft Desktop and server applications.
• Knowledge of computer hardware and peripherals and basic networking (LAN, VPN).
• Excellent written and verbal communication skills – especially writing professional reports.
• Strong telephonic and written etiquette.
• Information technology system support skills.
• Excellent Microsoft Office skills.
• Professional and punctual approach.
• Commitment to customer service and exceptional attention to details.
• High level of integrity and confidentiality.
• Able to work under pressure.
• Self-motivated.
• Problem-solving.
• Able to work on a rotational shift basis to cover weekend support. There will be night shifts rquired, including graveyard shifts.

Living the Spirit:

The job obligations of an IT Helpdesk Technician L1 go well beyond what is listed above. Ensuring that you are living and applying our fundamental company values in your day-to-day tasks is critical to the success of Global Support and BET Software as a whole. We have outlined how you will bring our core company values to life in your role below:

• Continuously embracing the power of teamwork to overcome challenges and find innovative solutions to make a positive impact within the Global Support Team.
• Encouraging a supportive and inclusive environment where every team member's contribution is valued. Its always important to remember that success is a collective achievement, and we celebrate it as a team.
• Fostering an environment with open and clear communication to ensure everyone is on the same page. Team members are encouraged to use stand-up discussions/team/department meetings to communicate and exchange information that will benefit the team and contribute to BET Software's success.
• Embrace each day as an opportunity to learn and grow in the ever-evolving field of IT. Every day brings a new adventure in troubleshooting and finding solutions for our clients and greater team.
• Approach your work with a spirit of creativity and curiosity, seeking new ways to improve processes and finding excitement in challenges.
• Its important to uphold a culture of honesty, transparency, and integrity in all our interactions. At BET Software, we value and respect our team members' different backgrounds, viewpoints, and experiences.
• Uphold the importance of remaining accountable for your actions and decisions.
• Assume responsibility for all duties and responsibilities, ensuring that they are accomplished to the best of your ability. It is critical to remember that even when assisting other departments, you are still representing Global Support. Your work will represent the Global Support Team as a whole.