Fresh Job Roles at South African Bureau of Standards (SABS)

Job Summary:

• Responsible for the design, development, implementation, and maintenance of Microsoft solutions including the migration of legacy systems to the latest fit-for-purpose technology in line with organisational objectives.                                                                                                                                  

Minimum Requirements
Qualifications

• Diploma + Postgraduate diploma / B-degree in IT, Information Systems, Computer Science or related field (NQF Level 7).

Certification 

• Microsoft certification (e.g. Microsoft certified: Power Platform Developer Associate / Microsoft 365 Certified Developer & SharePoint Developer) are advantageous.
• ITIL Foundation certification is advantageous.

Years of Experience

• 8 year’s relevant work experience in Microsoft applications. 
• Proven experience as a Microsoft Power Platform Developer & working on O365 platform.

Competencies:

• Results Orientation; Professional, Technical Depth & Credibility; Strategic Thinking and Problem Solving.

Duties and Responsibilities   

• Collaborate with solution architects and business stakeholders to gather requirements and design innovative solutions using the Microsoft Power Platform tools.
• Collaborate in the planning, design, development, and deployment of new systems, and enhancements to existing systems.
• Lead design sessions in prototyping new systems to enhance business processes, operations, and data flow.
• Ensure adherence to best practices, coding standards, and security guidelines while developing scalable and reliable solutions.
• Collaborate with cross-functional teams to integrate Microsoft Power Platform solutions with on-premises enterprise systems.
• Investigate and resolve technical issues, bugs, and performance bottlenecks in Microsoft Power Platform solutions.
• Maintain quality risk management standards in line with ISO requirements.
• Identify, analyse, evaluate, treat, and monitor possible risks to the ICT systems and perform mitigation planning.
• Provide subject-matter advocacy and expertise to all relevant stakeholders. Manage internal and external relationships to ensure that business process engineering best practices are implemented across the organisation.

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Purpose Statement

• To implement and manage the overall corporate strategy, processes and business plan for the Stakeholder Relations unit, including good governance, stakeholder engagement and fairness in stakeholder development frameworks and protocols that are in line with the overarching strategy and plan for the division. 

Minimum Requirements       

• Diploma + Advanced Diploma / B-Degree in Stakeholder Relations, International Relations, International Studies or a related field (NQF Level 7)
• 10 years relevant work experience in Stakeholder Relations
• 3 years management experience

Duties and Responsibilities   
Operational Management

• Contribute towards the development of a strategy for the Stakeholder Relations department and alignment of this strategy to the plan for the division overall.
• Develop a Centre of Excellence to balance technical know-how with customer/stakeholder requirements.
• Ensure productivity is measured effectively against set objectives.
• Ensure that Stakeholder Relations achieve set objectives and that corrective actions are taken where the operational objectives are not achieved.
• Put measures into place to improve productivity.
• Develop and execute the Stakeholder Relations Operational Plan to meet capacity and requirements.
• Manage and ensure the timeous delivery of required reports.

Functional Management

• Review and monitor plans for all projects, programmes and specific portfolios in consultation with relevant stakeholders and ensure that they are delivered within the agreed parameters and time frames.
• Provide relevant input on stakeholder relations in the corporate plan and relevant Board Sub-Committees.
• Coordinate and manage projects, programmes and specific portfolios which relate to Stakeholder Relations including the resolution of stakeholder queries and challenges in a timely manner.
• Identify improvement opportunities and ensure the continuous improvement of processes and procedures to support business optimization.
• Develop and strengthen formalised multi-stakeholder collaborative regional, national and international networks.
• Secure strategic stakeholder partnerships for the purpose of sustainability.
• Seek and coordinate network opportunities to support the organisational stakeholder strategy.
• Liaise with all spheres of government, business, tertiary institutions, and internal partners in building the SABS brand.

Risk and Compliance Management 

• Ensure the mitigation of risk through the identification and application of fraud controls and risk prevention principles and implementation of sound governance and compliance processes and tools to identify and manage risks.
• Responsible for the coordination and maintenance of quality risk management in line with regulatory requirements.
• Support and provide evidence to all internal and external audit and Accreditation and regulatory requirements.
• Drive the implementation of compliance with policies aimed at strengthening the SABS brand and stakeholder interface.
• Oversee the maintenance and enforcement of related Service Level Agreements to minimise business risk and ensure business continuity.
• Monitor changes in legislation and the regulatory environment and ensure that appropriate operational controls are implemented to address new requirements.
• Ensure adherence in the team to all, policies and Standard Operating Procedures throughout the span of control.

Financial Management 

• Provide input in the planning and compilation of the annual budget aligned to the tactical delivery plans to support the implementation of set objectives.
• Ensure the effective implementation, management, monitoring of the budget, and mitigate and report on any variances.
• Ensure the deployment of proper financial controls to manage the budget.

People Management 

• Proactively manage all direct reports in order to ensure that the strategic objectives for the division is met.
• Maintain excellent human capital performance through employee empowerment, skills development and retention and succession planning within the team.
• Maintain an environment where employees respect and adhere to company standards of integrity and ethics by integrating these values into all processes, procedures and practices.
• Manage and lead Stakeholder Relations by providing clarity of vision; prioritising resources; facilitating alignment of the team; managing non-performance, driving a customer-centric performance culture, setting appropriate KPA’s and ensure the cascading thereof throughout Stakeholder Relations and driving their achievement; inspiring commitment; encouraging mutual support; and enabling development opportunities
• Implement a learning culture within scope of control.
• Drive performance management in line with the SABS policy within the team, and address performance challenges and develop subordinates to meet the expected performance standards.
• Be the change champion for all Stakeholder Relations-wide change, culture and diversity projects and programmes

Stakeholder Management

• Liaise between SABS and any relevant regulatory bodies.
• Identify and mitigate internal systems and procedural barriers to enhance excellent customer service.
• Build and maintain effective internal and external stakeholder relationships for the purpose of expectations management, knowledge sharing and integration, and to manage the organisation’s reputation.
• Represent and participate in the organisation’s committees and tasks teams when required.
• Convene and attend meetings and present performance and business related information to relevant stakeholders when required.
• Manage and resolve operational complaints through timeous resolution and/or escalation as required
• Provide technical support and advocacy on Stakeholder Relations related matters to the organisation
• Provide support for disputes and appeals when required.

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Purpose Statement

• To ensure that the Revenue business unit is supervised appropriately in line with organisational and other statutory requirements in order to ensure good financial Management and control. 

Minimum Requirements

• National Diploma / Diploma in Accounting (NQF Level 6)
• B Degree in Accounting is an Added Advantage (NQF Level 7)
• 5 years relevant work experience within Billing, Revenue Management and Finance environments
• 2 years supervision experience

Duties and Responsibilities
Functional Management

• Supervise the Revenue Management business unit and ensure that it contributes to the achievement of business objectives.
• Implement the organisational and business unit strategy.
• Manage operations effectively to deliver services within timelines and prescribed quality through effective resource Management.
• Develop and implement business unit processes and schedules to deliver quality services efficiently.
• Develop and drive a business plan for the business unit in line with the overall organisational strategy.
• Monitor and continuously evaluate progress of the business unit’s achievements against the strategic objectives.
• Ensure the drive of continuous improvement activities.
• Provide timely operational management information that will guide senior leaders to drive revenue growth.
• Proactively identify opportunities (or challenges) to meet revenue targets.
• Implement and maintain Revenue Management systems, policies and procedures.
• Ensure that proof of payment is recorded on the works order to enable commencement of work/jobs.
• Perform system month-end closure process on ERP such as running integrities, exceptions and system reports.
• Ensure accurate information, schedules and disclosure are provided for preparation of quarterly and annual financial statements and review the financial statement to ensure that the information and disclosure relating to business unit is accurately captured.

Risk and Compliance

• Ensure the mitigation of the business unit’s risk profile through the application of fraud controls and risk prevention principles and implementing of sound governance and compliance processes and tools to identify and manage risks
• Responsible for the coordination and maintenance of quality risk Management in line with ISO/SANS, Accreditation and regulatory requirements.
• Monitor changes in the regulatory environment and ensure that appropriate operational controls are implemented to address new requirements
• Support and provide evidence to all internal and external audit, Accreditation and regulatory requirements.
• Oversee the maintenance and enforcement of related Service Level Agreements to minimise business risk and ensure business continuity.
• Ensure adherence in the team to all relevant laws, policies and Standard Operating Procedures throughout the organisation.
• Ensure compliance with all tax legislation governing billing customers.

Financial Management

• Provide input in the planning and compilation of the division’s annual budget aligned to the strategic delivery plans to support the implementation of set objectives.
• Ensure the effective implementation, management, monitoring of the business unit’s budget, and mitigate and report on any variances.
• Ensure the deployment of proper financial controls to manage the business unit budget.

People Management

• Proactively manage all resources in order to ensure that the operational plans are effectively executed.
• Maintain excellent human capital performance through employee empowerment, skills development and retention and succession planning within the team.
• Maintain an environment where employees respect and adhere to company standards of integrity and ethics by integrating these values into all processes, procedures and practices.
• Manage and lead the business unit by providing clarity of vision; prioritising resources; facilitating alignment of the team; setting high expectations; inspiring commitment; encouraging mutual support; and enabling development opportunities.
• Contribute to diversity Management initiatives.
• Implement a learning culture within scope of control.
• Execute performance Management in line with the SABS policy within the team, and address performance challenges and develop subordinates to meet the expected performance standards.

Stakeholder Management

• Identify and mitigate internal systems and procedural barriers to enhance excellent customer service.
• Build and maintain effective internal and external stakeholder relationships for the purpose of expectations Management, knowledge sharing and integration, and to            Supervise the organisation’s reputation.
• Represent and participate in the organisation’s committees and tasks teams when required.
• Convene, chair and attend meetings and present performance and business-related information to relevant stakeholders when required.
• Actively liaise and build relationships with SABS clients and service providers so as to ensure that the service standards are met appropriately.
• Effectively manage customer complaint through timeous resolution and/or escalation as required. 
• Analyze queries and develop mechanisms to proactively resolve common issues and share lessons learned across SABS.
• Ensure the documentation of all stakeholder engagements to ensure continuity for future engagements.
• Take ownership of technical queries (internal/external) for team as assigned and ensure effective resolution before deadline.
• Manage all formal and informal engagement forums with all partners.