Fresh Jobs at AVBOB South Africa

Description
The role of the Lead Officer/Admin Support is to ensure that the Direct Marketing department functions optimally and reaches the set objectives and targets by handling supporting functions relating to leads distribution, reporting and analysis:

• Support System Administrator in ensuring that leads received are optimally distributed, attended to timeously and system errors are reported.
• Analysis and verification of leads submitted versus dispositions
• Ensuring that sales opportunities via internal and external channels are not missed, and contributing to innovative strategies for sales improvement
• Ensuring that all departmental queries are TCF and regulatory compliant
• Assist team members and department with general admin tasks that support optimal sales production.
• Contributing to department KPI tracking, business analysis and reporting

Sales verification:

• Verify 10% of sales premiums above R250 per month
• Verification of 10% of dispositions to ensure reporting credibility

 General Admin and compliance:

• Handle and assign lead request/s department transferred calls e.g.  from any internal and external sources (enquiries, sales, retention etc)
• Ensure all manual leads are distributed timeously and provide feedback and reporting
• Contribute to strategies to track and improve conversion rate on all combined campaigns on leads generated
• Ensuring that department minutes and all other key documents are filed and saved on share drive
• Honor commitments by providing helpful and responsive customer / stakeholder service.
• Ensuring calls comply with regulatory compliance i.e.  Ensure that all department activities are regulatory compliant and assisting with risk file, audit remedial actions etc. 
• Demonstrate an understanding of TCF when engaging customers
• Assist team members and department with general admin tasks
• Assign possible leads to lead officer/ System Administrator
• Providing support to ensure departmental and individual targets are met.
• Assist team with keeping business on the book by tracking retention and assisting and contributing to remedial actions i.e. removals, cancellations
• Investigate any process queries and provide verified question and answers (QA) to the team for optimal production
• Daily mid-day stats tracking
• Team motivation and contribution to new Telemarketer onboarding process
• Collate campaign feedback/ user experience feedback and contribute to department strategy sessions
• Monitor leads volume versus resources and shifts and coordinate implementation of strategies applied to improve optimal leads conversion. 

Requirements

• Grade 12 with experience in Admin, Customer service, Telemarketing / Sales.
• Tertiary qualification advantageous.
• Fais Accreditation for CAT B products.
• Intermediate level of proficiency relating to the MS Office Suite.
• Regulatory exams. i.e. RE 5 / RE 1 will be advantageous
• 1 years’ experience in a Direct Marketing/ Call Centre / Sales Leads lead administration environment in the Long-term insurance field.
• Highly analytical and ability to handle data analysis and Reports (Advanced Excell, Word, PowerPoint, CRM e.g. Connex etc)
• Workforce Management
• People Management 
• Call centre management tools
• Knowledge of CRM Systems (e.g. Production, Connex, Genesys etc)
• Conflict management
• Intermediate knowledge of relevant legislation – e.g. Long-term Insurance Act, FAIS, FICA.
• Knowledge of insurance products and systems.
• Sound knowledge of sales techniques.
• Extensive knowledge of telephone etiquette.
• Advanced computer literacy in e-mail and MS Office and Windows.
• Pro-active.
• Performance and quality driven.
• Autonomy/ independence.

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Description

• Recruitment, training and management of brokers
• Developing and expanding markets

Requirements

• Grade 12
• A suitable industry entry qualification within the requirements of the Financial Services Board
• Comply with FAIS legislation for registration as Fit and Proper individuals:
• Applicants who entered the industry as follows:
• From years 2004 – 2007 requires 30 credits on NQF 4 obtained by 31 December 2009.
• From years 2008 - 2009 requires 30 credits or 60 credits on NQF 4 obtained by 31 December 2011 or full FAIS recognized qualification obtained by 31 December 2013
• All those appointed in the industry from the year 2010 onwards require a full FAIS recognized qualification
• Clear ITC
• Clear criminal record
• RE5 certificate
• RE1 will be an advantage
• Driver’s license, own reliable transport and cell phone
• Have proven success in the Marketing of Life Assurance for at least three years
• Training and managements of brokers
• Drivers’ license and have own reliable transport

go to method of application »

Description

• Recruit  high  quality  representatives  timeously  and  accurately
• Ensure  that  appointed  representatives  are  adequately  trained
• Manage  a  team  of   insurance  representatives  optimally
• Ensure  that  the  set  insurance  sales  targets  are  reached
• Ensure  and  monitor  compliance  with  respect  to  FAIS/FICA/LTIA  and  all  other  relevant  legislation
• Risk  management
• Develop  and  expand  markets

Requirements

• Grade  12
• A  suitable  industry  entry  qualification  within  the  requirements  of  the  FSCA.
• Comply with FAIS legislation for registration as Fit and Proper individuals:
• Applicants who entered the industry as follows:
• From years 2004 – 2007 requires 30 credits on NQF 4 obtained by 31 December 2009.
• From years 2008 - 2009 requires 30 credits or 60 credits on NQF 4 obtained by 31 December 2011 or full FAIS recognised qualification obtained by 31 December 2013
• All those appointed in the industry from the year 2010 onwards require a full FAIS recognised qualification
• Clear ITC
• Clear criminal record
• RE5  certificate
• RE1  will  be  an  advantage
• Drivers’  license,  own  reliable  transport  and  cell  phone
• Proven  success  in  the  Marketing  of  Life  Assurance  for  at  least  three  years