Fresh Jobs at Datacentrix

• Datacentrix is looking for Lenovo or Dell Pre-Sales Specialists to supports the sales team by providing technical expertise and guidance throughout the sales process. The Pre-Sales Specialist must have experience with analysing customer requirements, deliver product demonstrations, and design tailored solutions to meet client needs.

Qualifications and Experience Required:

• Matric plus related certification in the Pre-Sales field
• Experience in enhancing the sales process by conducting thorough needs assessments, demonstrating product value, arranging POC’s and addressing technical concerns early on, which accelerates the sales cycle.

Responsibilities:

• Work closely with the sales team around product suitability and service delivery expectations
• Ensure customer confidence in the proposed solutions, addressing technical queries and aligning offerings with business objectives to support successful sales outcomes.
• Advise on bid/no bid decisions based on technical and commercial considerations
• Articulate (through written submissions and oral presentations) solutions to both technical and non-technical customers
• Support sales efforts with in-depth product and business knowledge
• Maintain a thorough knowledge of the company’s products and service offerings and methodologies
• Work with the product development teams to capture new customer requirements, develop and expand the product portfolio.
• Represent the company in a professional manner and build good relationships with clients to the company’s benefit
• Producing detailed costings for customers and ensuring the contract is profitable.
• Customer Engagement – See customers regularly
• Ensure that customers proposals are correct and of high quality, register projects effectively and early.
• Identify targets accounts and drive into them.

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• Are you an experienced OpenText and Appworks Functional Application Specialist with a passion for driving business objectives through seamless system configuration? Our client, a prominent South African bank, is seeking a skilled professional to join their team on a 12-month contract.
• In this critical role, you will play a key part in supporting the bank’s business goals by ensuring the effective configuration, upgrades, and user interface management of OpenText xECM and Appworks. Your expertise will be pivotal in delivering top-tier solutions to meet the evolving needs of the business, ensuring smooth operations and enhanced functionality across the systems.

Requirements

• Degree (NQF 7) in Computer Science or Information Management and similar;
• 3 - 5 years of experience in a business analysis environment, specifically in OpenText applications;
• Quality assurance knowledge and skill;
• Business transformation and optimisation knowledge 
• Elicitation techniques knowledge
• Continuous improvement knowledge
• Continued learning/professional development knowledge

Key Responsibilities

• Provide OpenText application functional support to the organisation's applications for users in the group and its subsidiaries;
• Drive business analysis initiatives for the organisation's applications enhancements from the initiation to the implementation of projects;
• Facilitate workshops and consult with business owners and other stakeholders with regard to problem definition and the identification of business requirements/ needs;
• Review business processes and procedures, analyse business requirements/needs and associated data, and identify possible solutions;
• Expand the scope and feasibility of solutions and develop the supporting business cases;
• Facilitate user requirement management throughout the system development life cycle;
• Manage change requirements and supporting specifications and provide functional specification and manage acceptance testing;
• Manage stakeholder relationships to ensure the delivery of high-quality service and fit-for-purpose solutions;
• Configure complex business processes and tasks (where appropriate) within a system for improvement;
• Identify and register risks within their application functional streams;
• Configure (functional) the application as per approved business requirements and align with best practice;
• Develop systems training material and training plans, and present training courses in support of new application functions.

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• Datacentrix is looking for a National Service Delivery Manager. This is a fixed term contract. The responsibility of the National Service Delivery Manager is to ensure the establishment and maintenance of key relationships between lines of business and customers with the key objective of ensuring that consistent and efficient support and services are provided through communication, negotiation, measurement and management of service levels. The National SDM must have at least 8 years of experience in the managed services environment, along with extensive expertise in SLA management.

Qualifications, Experience and Skills Required:

• Matric and relevant Degree, Diploma in the related field
• Minimum of 8 years’ experience within the IT sector
• Good all round IT skills with technical knowledge
• Strong written and verbal communication skills
• Good leadership skills
• Project Management experience
• Knowledge of ITIL framework

Key Performance Areas:
Operational Support

• The provision of services into the customer organization based on the services defined and in accordance with the contractual obligations agreed to between Datacentrix and the customer;
• The operational management of the Onsite resources, in the performance of their duties for the services delivered to the customer which includes the adherence to standard processes and procedures and conformance to policy regulations;
• The application of Datacentrix performance management methodology to all contract resources onsite
• Drive compliance to defined standards, policies, processes and procedures within the operational support environment

Customer Experience and Satisfaction:

• Provision of the daily, weekly and monthly reporting to the customer to communicate the delivery of services
• Responsible to drive feedback and communication to the customer on all escalated incidents
• Ownership of the Customer Events calendar ensuring the various meetings, presentations and discussions take place when they’re supposed to, based on the annual calendar and the right representatives from both organizations are invited
• Establish ongoing recruitment requirements within the clients to ensure revenue and GP growth

Managing Human Resources:

• Complete KPI’s and PDP for all contract employees were applicable as per the contract
• On-boarding of new staff – employee orientation
• Proactively build a database of suitable replacement contractors for all areas of the business

Financial Management:

• Ensure a detailed understanding of the service costing model per customer and ensure services are delivered within the cost model defined for the customer services;
• Ensure invoices are accurate and submitted on time in accordance with the customer defined billing process and the formal Datacentrix financial process followed correctly;
• Drive the payment of invoices to take place within 30 days, or as per the signed Customer contract and strive to maintain the debtors aging to less than 55 days
• Maintain healthy margins through successful fee negotiations and cost management

Query Management:

• Ensure the required escalations (verbal and email) to the appropriate management representative take place where non delivery of services is identified.

Risk Management:

• Pro- actively identify and manage risk to the business

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• Managed Talent Solution, a business unit within Datacentrix is looking for 2 experienced Desktop Engineers with valid drives licence to join our client’s team on a 12-month contract based in Mount Edgecombe, KZN.  You must have 3 years desktop support experience working on Dell devices and hands on experience in Microsoft Intune, Microsoft Endpoint Configuration Manager and Microsoft 365.

Minimum Requirements:

• Matric and an IT-related qualification.
• Valid driver’s license.
• Willingness to travel extensively, including overnight stays.
• Minimum of 3 years’ desktop support experience.
• Hands-on experience with Microsoft Intune, Microsoft Endpoint Configuration Manager, and Microsoft 365.
• Previous experience working with Dell desktops.
• Strong problem-solving skills and ability to work independently.
• Experience in documentation and standard operating procedure development

Key Responsibilities:

• Install and configure desktops, laptops, and other IT hardware.
• Deploy and manage SIM cards across multiple devices.
• Utilize Microsoft Intune and Microsoft Endpoint Configuration Manager for device management.
• Provide technical support and troubleshooting
• Maintain documentation and standard operating procedures.
• Travel to different sites when required.
• Work after hours and on weekends when necessary.
   

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• Managed Talent Solution, a business unit within Datacentrix is looking for an experienced Senior IT Asset and Finance Analyst to join our client’s team on a 6-month contract based in Tshwane, Gauteng. You must have experience with IT asset management software and tools, IT budget planning, financial analysis, and automation technologies.

Minimum Requirements:

• Matric and Diploma/Degree in finance, accounting, or related field preferred
• Certification in IT Asset Management (Advantageous)
• 3+ years experience with IT budget planning and financial analysis.
• 3+ years experience  in stock control and inventory management.
• Demonstrated ability to identify and implement process improvements.
• Experience with automation tools and technologies.
• Experience with IT asset management software and tools.

Key Responsibilities:
Add new assets on asset management platforms

• Align the financial asset register with DTA/ Motadata asset records (Capture fin asset number in IT asset records; provide detailed description where needed to finance team to update the financial asset register).
• Disposal of assets. Approval process and arrangements with Finance to remove from asset register; updating records.
• Facilitate of employee purchases of old hardware. Request invoice and ensure agreement is signed, payments are made, and all documentation is in order.
• Manage the physical asset verification process and assist with the administration behind this.
• Analysis and support of lifecycle management.
• Consumption and compliance support for software asset management.

Stock management

• Identify, coordinate and assist with improvements and automation to support administration of assets.
• Identify, coordinate and assist with improvements and automation in our service desk platform for service catalogue items.
• Asset lifecycle management – Software asset management as well as hardware asset management.
• ISO27001 certification readiness. Support gap analysis and implementation of corrective actions.
• Support the budgeting process
• Create templates.
• Gather base data from team.
• Collaborate with the finance team to support the IT budget process.
• Create and maintain process documentation and supporting d

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• Datacentrix is looking for a Technical Consultant with +4 years in depth technical experience in Microsoft Exchange/ Exchange Online, Active Directory, Federation, Windows Server Windows security, AD Proxy, Virtual Directory solutions, Veaam and related technology.  Must have experience in managing technical engineers and designing and architecting complex solutions that cross a variety of technical domains.

Requirements:

• Matric and relevant IT qualification
• 4-6years troubleshooting experience in Active Directory, Exchange, skype ,Netbackup, Veeam, VMware. Windows server
• Extensive Hardware troubleshooting on HP ,dell , cisco server, blades, EVA and 3Par other storage
• Working knowledge of a server operating systems
• Strong technical skills
• Knowledge of a wide range of hardware and software technologies and professional services solutions
• Deep understanding of server, storage, virtualization and networking technologies, procedures, operations, and standard methodologies.

Overall Responsibilities:

• Design and deploy new applications and enhancements to existing Core applications, software, and operating systems for customers.
• Gauge the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems.
• Integrate servers, including e-mail, print, and backup servers and their associated software into enterprise systems.
• Ensure system connectivity of all servers, shared software, Core Technologies, and other applications.
• Create and maintain documentation as it relates to system configuration, mapping, processes, and service records.
• Ensure compatibility and interoperability of in-house computing systems.
• Interact and negotiate with vendors, outsourcers, and contractors to secure system-related products and services.
• Perform routine system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes.