Hollywoodbets have been revolutionising betting within South Africa since 1999 and we are currently making inroads further into Southern Africa. As a frontrunner in our industry we are always finding new ways to give our customers the best betting experience.
Our sports betting site features a large variety of events and markets to bet on, with expert bet...
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- We have an amazing opportunity for a Head of Marketing (Foundation and Sports Club). Do you think you have what it takes to be our newest Purple Star?
- We are looking for a dynamic and strategic Head of Marketing (Foundation and Sports Club) to lead brand and marketing initiatives across a diverse portfolio, including but is not limited to, the Hollywood Foundation, Hollywood My Business and the Hollywood Sports Club. This role requires expertise in marketing strategy, brand strategy, social responsibility and community engagement.
- In this role, you will work closely with Teams across the business to ensure alignment with the company’s overall vision and brand strategy. You will be responsible for the hands-on delivery of respective branding, digital marketing and traditional marketing initiatives. A thorough understanding of the main Hollywoodbets brand and positioning is key to ensuring these Hollywood brands support and enhance overall awareness and engagement with the Hollywoodbets brand. An understanding of Hollywoodbets clients, products and competitors is integral to being able to craft strategies and implementation plans that directly impact the communities in which we operate.
- In addition, you will lead all marketing initiatives for the Hollywood Foundation and its sub-categories, crafting campaigns that raise awareness of its causes, encourage donations, and engage the community, all in alignment with our CSI goals. You will also manage marketing for the Hollywood Sports Club, focusing on recruitment, brand positioning, and member engagement. Your responsibilities will include building partnerships with sports organisation’s and local communities, as well as promoting events and outreach programs to increase the Club’s visibility. This role is crucial in driving the success of these initiatives, combining business growth with a positive social impact. Using research and feedback to provide insights you will lead the delivery of all marketing, marketing communications, advertising, public relations, creative functions, sponsorships, event management and community relations and engagement, customer engagement, and business growth for the Hollywood brands.
- This role is suited to be a highly collaborative, flexible, adaptive, out-of-the-box thinker with strong creative, analytical and problem-solving skills, and the ability to multitask in a fast-paced environment. You will apply your extensive experience to develop, implement and monitor differentiated and effective marketing strategies that align with, and support, Foundation and overall business goals while continuing to grow and strengthen our position as an industry leader. The successful incumbent must be obsessive about understanding our competitors, our products and our customers, what they want and how we can deliver an unrivaled customer experience across all touchpoints.
With Hollywoodbets You Will:
- Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
- Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
- Grow with our development plans and culture that allows you to further your career.
You Bring:
- Bachelor's degree in Marketing, Communications, Business, or a related field.
- Driver’s license and own vehicle.
- Excellent communication skills, both written and verbal.
- 5+ years of experience in Marketing Management, with a focus on both corporate and social responsibility initiatives.
- Proven experience in handling multi-faceted portfolios with diverse audiences, across charitable initiatives, sports, and entrepreneurship.
A Bonus To Have:
- Master’s Degree in the related field of studies.
What You’ll Do For The Brand:
Hollywood Marketing:
- Develop and execute comprehensive marketing, communication and brand strategies and execution plans to drive brand awareness, customer engagement, and business growth for the company’s Hollywood branded initiatives.
- Collaborate with internal Teams at Hollywoodbets, the Hollywood Foundation, Hollywood Sports Club and other Hollywood brands to ensure alignment of marketing efforts with the company's overall vision and goals.
- Oversee content creation, advertising, and promotional activities aimed at enhancing brand recognition, awareness and engagement across Hollywood brands.
- Ensure close alignment to the Hollywoodbets brand and that all values and key messages are clearly incorporated and implemented into all marketing and communication.
Hollywood Foundation:
- Lead marketing efforts for the company’s CSI and community engagement initiatives, ensuring alignment with the Hollywoodbets brand and corporate social responsibility (CSR) goals and values.
- Ensure all Teams are aligned and that there is strong engagement and collaboration with all operations Teams at Hollywoodbets and the Hollywood Foundation. Bridge the gap between functions and ensure effective collaborative communication.
- Develop and implement campaigns to raise awareness of the Foundation’s causes, drive donations, and engage the community. Clearly position the work done by the Foundation to position Hollywoodbets and the Hollywood Foundation as leader and an organisation that genuinely cares about the sustainable impact we make in our communities and country.
- Coordinate partnerships with other organisations and stakeholders to amplify the positive contributions made by Hollywoodbets and the Hollywood Foundation.
- Design and execute marketing campaigns to promote the various pillars of the Foundation, focusing on attracting and supporting beneficiaries and stakeholders.
- Create content and resources that help raise awareness of the Foundations services and support programs.
- Cultivate relationships with key partners, government agencies, and local businesses to foster growth and development of the Foundation.
Hollywood Sports Club:
- Manage all brand, communication and marketing activities for the Sports Club, focusing on recruitment, brand positioning, and increasing member engagement.
- Ensure all marketing, brand and communication initiatives are closely aligned to those of Hollywoodbets and that all plans support the overall objectives of the Hollywoodbets brand.
- Develop partnerships with all relevant stakeholders, including sports organisations and local communities to raise the profile of the Sports Club.
- Promote events, competitions, and community outreach programs that enhance the Club’s visibility.
- Work closely with operations and other internal Team to ensure a streamlined and collaborative working environment.
General Marketing Strategy and Leadership:
- Lead a team of marketing professionals and collaborate with cross-functional Teams to ensure effective delivery of all brand, communication and marketing initiatives across all marketing disciplines and channels and provide operational support as and when required.
- Work closely with and provide support to the managers and leadership Teams of the Hollywood Foundation, the Hollywood Sports Club and Hollywoodbets.
- Provide proactive recommendations to make improvements and ensure that we are constantly looking at ways to innovate our initiatives.
- This role may be required to work on other brands within the Hollywood Group and/or create strategies and plans for new brands being introduced to the Hollywood Group.
- Be able to undertake other ad hoc duties as required.
- Analyse and report on the performance of marketing campaigns, providing insights and recommendations for continuous improvement.
- Manage budgets for marketing activities across all portfolios, ensuring effective allocation of resources.
- Stay up-to-date with marketing trends, best practices, and industry developments in both corporate and social responsibility spheres.
What You’ll Bring To The Team:
- Demonstrate good communication and reporting skills.
- Ability to build and maintain strong and professional relationships within the business.
- Demonstrate strong sense of accountability.
- Ability to think strategically.
- Ability to deliver quality results despite obstacles.
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- The Group Internal Marketing, Engagement, and Culture Manager is a dynamic and results-driven role responsible for developing and executing strategies that enhance internal communication, strengthen employee engagement, and cultivate a positive workplace culture. The ideal candidate will be agile and pragmatic, with a strong ability to quickly adapt to changing needs and implement impactful initiatives.
- The role will work closely with HR, Marketing, and Training Teams to ensure all departments are aligned and moving toward common goals, while taking ownership of the planning and execution of initiatives that are authentic and genuinely make a difference. This role acts as a bridge between leadership and Team members, ensuring that company values and initiatives are effectively communicated and embedded in the organisation’s culture. The role also focuses on ensuring all prospective and existing Team Members have an in-depth understanding of our values, our culture, how we operate, and what is important to us.
With Hollywoodbets You Will:
- Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
- Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
- Grow with our development plans and culture that allows you to further your career.
You Bring:
- 5+ years of experience in internal communications, employee engagement, culture management, or a related field.
- Experience working with cross-functionally with leadership, HR, Marketing, and Training teams.
A Bonus To Have:
- Bachelor’s degree in marketing, communications, human resources, business administration, or a related field.
- Knowledge of employer branding strategies and their application in recruitment marketing.
- Knowledge of culture and Team engagement initiatives and internal communications.
- Familiarity with change management and culture transformation efforts.
- Proficiency in content creation and storytelling/brand management.
What You’ll Do For The Brand:
Internal Marketing & Communication:
- Work closely with leadership and managers to define the Hollywood culture and ensure that the Hollywood Group culture is clearly communicated across all entities within the Group. Work with each entity to align how their individual cultures are communicated and support the Hollywood Group culture.
- Partner with leadership and cross-functional teams (HR, Marketing, Training) to create actionable plans that drive engagement and improve Team experiences.
- Work closely with leadership to craft compelling messaging for company updates, initiatives, and to communicate strategic priorities.
- Curate content and tell stories that make our values, what we do, and how we do it tangible to all Team Members.
- Collaborate with cross-functional teams to ensure consistent and engaging messaging across the organization.
- Develop and execute internal marketing and communication campaigns that drive alignment between Team Members and company values.
- Craft clear, concise, and engaging communication that brings company updates and initiatives to life for employees at all levels.
- Manage and optimise internal communication channels, ensuring consistent messaging across newsletters, intranet, digital signage, and internal social media platforms.
- Take ownership of planning and executing events, Q&A sessions, and other internal activities that foster transparent communication and opportunities for engagement and feedback.
Employer Brand & Recruitment Marketing:
- Collaborate with HR and Talent Acquisition to amplify the Hollywood brand and attract top talent through targeted internal and external content.
- Develop content that showcases company culture, values, and Team experiences on internal and external platforms, contributing to an engaging recruitment experience.
- Ensure new Team Members gain a clear and authentic understanding of the company culture and work environment through effective marketing strategies.
- Work with recruitment teams to create compelling employer brand messaging for job postings and career pages.
- Ensure that all communication is aligned to the overall brand positioning.
Onboarding & Induction:
- Partner with HR and Training Teams to ensure the onboarding process is aligned with company priorities and sets the foundation for long-term success. Look at the Group induction and individual entity inductions and how these are aligned.
- Create and maintain an engaging onboarding experience for new hires.
- Ensure that new Team Members gain a strong understanding of company values, culture, and ways of working from day one.
- Work with managers and leadership to authentically communicate our culture effectively to new employees.
- Develop onboarding content and materials that foster a sense of belonging and alignment with Group values.
- Continuously improve and refine onboarding content and materials to enhance the new hire experience and boost engagement.
Team Engagement & Retention:
- Working closely with HR, Marketing and Training, lead the planning and execution of employee engagement and wellness initiatives that inspire motivation, retention, and overall satisfaction.
- Work closely with HR to monitor engagement data, implement surveys and identify actionable insights that drive continuous improvement.
- Spearhead recognition and reward programs that celebrate employee contributions and milestones, ensuring initiatives are impactful and aligned with company values.
- Collaborate with HR and Training to create opportunities for professional growth, wellness programs, and Team-building activities that contribute to an inclusive culture.
- Deliver initiatives that meaningfully engage Team Members and reinforce a strong sense of belonging.
Culture & Values Integration:
- Champion the company’s core values and foster an inclusive, supportive, and positive workplace culture that resonates across all teams.
- Collaborate with leadership, HR, and managers to communicate our culture effectively and embed it in everyday operations.
- Take a hands-on approach to plan and execute initiatives that reinforce company values and strengthen the cultural fabric of the organization.
- Act as a cultural ambassador, ensuring alignment between company initiatives and employee engagement.
What You’ll Bring To The Team:
- Analyze and verify data to identify trends and provide insights.
- Manage multiple projects with strong attention to detail.
- Adaptable and pragmatic approach to decision-making.
- Plan and execute initiatives with measurable impact.
- Engage effectively with stakeholders at all levels.
- Take ownership, follow through, and drive results.
- Meet goals, deadlines, and quality standards consistently.
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- The Customer Experience and Engagement Manager will be responsible to lead and optimize customer journeys across our business. This role will bridge the gap between our customers and brand, ensuring a customer-first mindset in everything we do. You will collaborate with cross-functional teams to develop and execute strategies that drive new customer acquisition, retention, reduce churn, and increase customer loyalty. By leveraging customer insights, data, and industry knowledge, you’ll enhance communication, product offerings, and marketing strategies, all while tracking performance and optimizing the customer experience to meet business objectives.
With Hollywoodbets You Will:
- Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
- Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
- Grow with our development plans and culture that allows you to further your career.
You Bring:
- A minimum of 5 years’ experience in Performance Marketing, CRM, Customer Experience, and Strategic Marketing.
- A minimum of 5 years’ management experience.
- A valid driver’s license.
A Bonus To Have:
- A relevant Degree/Diploma.
What You’ll Do For The Brand:
Strategic Planning & Implementation:
- Document and optimise customer-centric processes and journeys, implementing strategies that drive acquisition, retention, reduce churn, and enhance customer satisfaction, loyalty, and advocacy.
- Be the expert on customer behaviour, identifying their decision-making triggers and barriers, gathering real-time feedback to improve the customer experience.
- Collaborate with marketing managers and analysts to segment the customer base and develop targeted strategies, identifying continuous improvement opportunities.
- Test, refine, and optimize strategies to drive customer value.
- Analyse the competitive landscape, understanding how competitors structure their customer journeys and identifying best practices.
- Work closely with product management and marketing communications to craft product positioning and messaging tailored to our target audiences.
- Continuously review and evolve processes for tracking and managing every customer interaction throughout their lifecycle.
- Drive adoption of technology and automation in communication and marketing using CRM/CDP systems, delivering timely, personalized messages at scale.
- Ensure customer experience strategies align with the overall brand vision and business objectives, creating a seamless and engaging journey across all touchpoints.
Customer Journey Mapping and Optimization:
- Lead the mapping of the customer journey to identify key touchpoints for engagement, retention, and conversion, ensuring a smooth and cohesive experience across all channels.
- Identify opportunities for automation at critical stages of the customer journey (e.g., onboarding, deposits, withdrawals, gameplay, and loyalty programs) to drive engagement and satisfaction.
- Optimize customer-facing processes to reduce friction and enhance the overall user experience, ensuring customers have a seamless journey from first touch to long-term loyalty.
Customer Engagement and Retention:
- Implement data-driven strategies to drive customer retention, increase engagement, and improve customer lifetime value through tailored content and proactive engagement tactics.
- Develop and oversee loyalty programs, personalized promotions, and customer re-engagement strategies to retain existing bettors while attracting new users to the platform.
- Continuously analyse customer behaviour data to optimize engagement campaigns and increase conversion rates.
Customer Experience Optimization:
- Oversee the delivery of hyper-personalised content, including targeted promotions, messages, and rewards, that resonate with customers based on their behaviours, preferences, and betting habits.
- Drive the automation of communication and marketing efforts, using CRM/CDP systems, automation, and other software to deliver timely, relevant, and personalized messages at scale.
- Ensure that customer experience strategies are aligned with the overall brand vision and business objectives, providing a seamless and engaging journey across all touchpoints.
People:
- Lead, mentor, and manage the Customer Experience and Engagement Team, providing guidance and resources to deliver exceptional experiences, innovative strategies, and consistent results.
- Collaborate with marketing, product, contact centre, customer support, BI, BA, and other teams to develop and map out customer journeys, ensuring optimal customer experiences.
- Collaborate with other managers to optimize workflows, resolve challenges, and implement effective solutions.
- Effectively manage a variety of projects with a diverse team, ensuring alignment and smooth execution.
- Set direction, conduct performance reviews, and manage day-to-day operations of the team, ensuring continuous high performance.
- Foster strong relationships with team members, cross-functional teams, customers, regulatory bodies, and other key stakeholders.
- Utilise excellent project management, organisational, and time management skills to drive team success.
- Demonstrate strong leadership, communication, and decision-making skills to inspire and guide the team toward achieving objectives.
Business Development:
- Use strong analytical abilities to evaluate end-to-end customer experiences and journeys across multiple channels as well as customer touch points.
- Ensure a thorough understanding of our customers and products and be obsessive about how we communicate with our stakeholders.
- Conduct a situation analysis of our current marketing activities and make recommendations for improved outcomes and efficiencies.
- Consistently identify revenue opportunities within our established customer base and manage consistent growth by effectively targeting new audiences.
- Identify competitors and evaluate their strategies and positioning and devise counter strategies.
Analytics & Reporting:
- Understand key performance metrics, automation and make use of analytics tools to provide in-depth research, forecasts, competitive analyses, campaign results, and customer trends & insights to translate results into actionable insights for Teams across the business.
- Use advanced segmentation and targeting techniques to tailor content and communications, ensuring relevancy and maximizing impact.
- Continuously monitor industry trends, customer feedback, and competitor activity to stay ahead of customer expectations and implement necessary changes.
- Exceptional ROI-tracking skills, able to prove what is –or isn’t—working and providing recommendations and adapting plans to improve performance.
- Weekly, monthly, quarterly and annual reporting.
- Ongoing review of analytics to provide insights and optimize strategies and plans.
Other:
- Other ad hoc duties that might be required.
What You’ll Bring To The Team:
- Ability to collate, verify, and analyze reports, identifying trends and making strategic recommendations.
- Skilled in building and maintaining professional business relationships across all levels, both internally and externally, using networking and influencing skills.
- Skilled in building and maintaining professional business relationships across all levels, both internally and externally, using networking and influencing skills.
- Strong understanding of business drivers, financial awareness, cost control, and adding value to decision-making.
- Ability to interpret organizational strategy and develop tactical action plans aligned with long-term objectives.
- Delivering high-quality outputs by ensuring attention to detail and process adherence.
- Excellent verbal and written communication skills, with the ability to engage diverse audiences, present ideas clearly, and inspire enthusiasm within teams.
- Takes ownership of tasks, follows through on commitments, and takes corrective actions when needed.
- Consistently meets business goals, deadlines, and quality standards while maintaining a strong focus on organizational objectives.
- Keeps up with market trends and customer needs, driving product innovation and service improvements.
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- We have an amazing opportunity for x2 Team Leader (Mobile) based in Johannesburg. Do you think you have what it takes to be our newest Purple Star?
- The purpose of this role is to ensure growth targets for mobile betting are achieved,Analyze financial information to identify trends, manage costs, and increase revenue in the team and ensure proactive reporting on these areas.
With Hollywoodbets You Will:
- Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
- Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
- Grow with our development plans and culture that allows you to further your career.
You Bring
- A minimum of 12 months in a leadership role
- Track record of over-achieving quota
- Ability to understand customer needs and handle different types of personalities
- Strong listening, communication, presentation, and social skills
- Valid Driver’s License
A Bonus To Have:
- Post-Matric Qualification
What You’ll Do For The Brand:
- Work closely with Area Managers to meet required targets
- Plan marketing campaigns/promotions/events with the assistance of the Area Manager and regional marketing Team
- Facilitate daily promotional activities
- Ensure marketing material is available and in good condition for all campaigns. All campaigns/promotions should be completed successfully and professionally
- Management of stock (daily report on stock levels and usage)
- Measure the effectiveness of Use Promo Tracker to measure the effectiveness of the promotion/event/campaign
- Conduct market analysis/research to make suggestions for improvements within the mobile department
- Recruitment and interviewing in coordination with Area Manager and HR department
- The performance and team management of sales agents this includes the setting of daily targets, completing performance reviews, (twice a year) conducting day-to-day people management functions such as HR/IR, and the poor performance of team members (PIP) function.
- Management of team members leave, absenteeism, and attendance
- Identify potential of Top Up Voucher Visiting outlets where required
- Organise continuous training to ensure sales agents understand the different betting types, betting process, products and TUV
- Weekly completion of all Moodle/Betstrike and Voice note training and Trainer on Wheels
- Ensure that cash-ups are done following the cash-up Responsible to ensure that there are no shortages. Report all shortages to management immediately
- Ensure that Booster vehicles are clean, branding is in good condition, vehicle inspections are conducted weekly, and that vehicles are serviced
- Submit Daily
- Any other related duties that might be
What You’ll Bring To The Team:
- Good communication and interpersonal skills
- Excellent Listening skills
- Must be result driven
- Good understanding of Mobile and Internet betting, betting procedures and types and TUV (top up voucher) distribution.
- Strong system and sales knowledge
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- We have an amazing opportunity for a Marketing and Events Coordinator (Sports Club) to be based in Bryanston, Gauteng. Do you think you have what it takes to be our newest Purple Star?
- The successful candidate will be working closely with the Marketing Manager and supporting the marketing department activities, creating and delivering content, marketing ideas and activities, coordinating events an handovers, concepts and marketing materials, managing projects, and ensures company messages are consistent.
With Hollywoodbets You Will:
- Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
- Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
- Grow with our development plans and culture that allows you to further your career.
You Bring:
- 1 – 2 year’s Marketing or Events Experience
- Valid driver’s license
- Computer literate
A bonus to have:
- Completed or studying towards a related diploma/ degree
What You’ll Do For The Brand:
- Role will work directly with the Marketing Manager to support the department’s initiatives.
- Conceptualizing and implementing marketing, events and advertising campaigns by assembling and analysing strategy objectives and sales forecasts; preparing marketing and advertising strategies, plans, and objectives; planning and organising promotional presentations as well as updating calendars.
- Prepares marketing reports by collecting, analysing, and summarizing data.
- Keeps promotional materials ready by coordinating requirements with the graphics department; inventorying stock; placing orders and verifying receipts.
- Event management includes planning, branding and working with social media, video and full marketing team for big handovers.
- Supports regional marketing teams with major CSI campaigns and regional specific campaigns.
- Identify branding and partnership opportunities as well as new business opportunities.
- Amplify CSI projects for the benefit of growing the Hollywood brand.
- Create, deliver, edit, and optimize marketing materials.
- Ensure that messages are supportive of and consistent with marketing strategies.
- Providing support to all marketing functions of the business.
- Development of fresh story ideas.
- Work with other departments to ensure that marketing activities are in line with the larger goals of the entire company.
- Creation of BRD’s and testing Adhoc functions as required.
What You’ll Bring To The Team:
- High attention to detail
- Good communication skills
- Demonstrate high energy, enthusiasm and motivation in execution of work
- Demonstrates an exceptional level of customer service and quality standard
- High sense of accountability towards work
- Strong administration and coaching skills
- Ability to work across a range of media and formats
- Presentation and facilitation skills
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- We have an amazing opportunity for Sales Agent (Field) be based in Kuruman– Northern Cape. Do you think you have what it takes to be our newest Purple Star?
- The position will be responsible for reaching daily, weekly, and monthly mobile sales targets and all other targets related to increasing the mobile customer base. Understand customer needs and handle different types of personalities. Represent the brand professionally and positively.
With Hollywoodbets You Will:
- Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
- Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
- Grow with our development plans and culture that allows you to further your career.
A Bonus to have:
- Experience working as a promotor/similar role.
- Customer Service Skills.
What You’ll do for the Brand:
- Customer Service: Assist clients with opening accounts and all betting queries
- Drive daily sales and activations through the effective demonstration and/or explanation of mobile products, usage methods, and services to influence punters to purchase products or use our services
- Drive mobile marketing campaigns to increase sales and sign up new online accounts
- Must keep records of their sales activities and report their progress to management daily
- Promote the mobile brand.
- Set up and arrange displays at outlets, events, and promotions to attract the attention of prospective and existing punters.
- Assist customers in submitting correct FICA documents when opening a new account (FICA requirements: Clear ID)
- Ensure new customer uses the sign-up bonus to bet when an account is opened and show the customer how to bet on the mobile application.
- Keep work areas neat and tidy to promote a positive image to customers.
- Ensure appropriate management, safekeeping, and maintenance of all mobile equipment.
- Weekly completion of Moodle, bet strike and Voice Note Training, and Trainers on Wheels
- Might be required to roam between branches and stores as per operational needs
- Any other related duties that might be required within the business
What You’ll Bring to the Team:
- Sales knowledge and experience.
- Exceptional communication skills
- Product knowledge
- Upsell and negotiating abilities
- Active listening.
- Target focused and results driven.
go to method of application »
- We have an amazing opportunity for a Betting Clerk to be based in Western Cape George (Boulevard). Do you think you have what it takes to be our newest Purple Star?
- The position will be responsible for managing the operations of the branch in terms of taking customer bets, increasing stakes, managing cash, doing payouts, customer services and compliance.
With Hollywoodbets You Will:
- Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
- Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
- Grow with our development plans and culture that allows you to further your career.
You bring:
- 1 – 2 years in gaming industry
A bonus to have:
- Valid driver’s licence.
- Relevant Diploma/ Degree.
What You’ll Do For The Brand:
Branch Growth
- Ensure betting boards are updated
- Updating of memos, card changes, results and scratchings which occur throughout the
- Be knowledgeable on all betting rules, odds and pay-outs.
- Team members must be knowledgeable on confirmation limits and always call the BSC and Events Office before laying a bet over the
- Team members are to inform the Team Leaders/ Betting Manager when they are laying large bets that do not require
Sales Administration
- Manage cash within the branch according to defined processes/procedures and minimize risks, Theft/fraud.
- Team members are to be alert to emerging attempts to defraud the
Cash Management
- Team members are to ensure they have the accurate float amounts at the beginning of their shift to ensure that balancing occurs at end of
- Interim checks must be done within the course of the day with the team leader on
- Ensure that all cash shortages are dealt with immediately, shortages less than R250.00, must be paid back into the Hollywood taking on the same day by the team
- Ensure that all shortages and overs are declared to the team leader on duty and correctly recorded on the
Branch Appearance
- Ensure that the branch is always neat and tidy according to Hollywood
- Ensure that your work stations is well maintained and in good working
- Comply with all procedures to prevent losses to the company, advising your branch /senior team leaders promptly of any problems/malfunction with the terminals /equipment/resources (e.g. TV display of results, Off-line).
Customer Service
- Ensure to provide good customer service by being friendly, helpful, polite and courteous at all
- Pro-actively address customer complaints and ensure that customers are given positive
- Build strong relationships with regular
- Create a customer centric culture within the branch and drive the philosophy of “service with a smile” at all times.
Compliance
- Compliance and adherence to company's internal control
- Compliance to the code of ethics and escalate fraudulent
- Team member to ensure they are dressed in their correct Hollywood uniform when on
- Credit bets are not allowed to be taken by any team
- Team members on duty are not allowed to take bets wearing Hollywood
- Team members are allowed to take bets as customers when they are off duty and not in their Hollywood
- Team members are not allowed to be behind the terminal counters when off
- Team members on duty are not allowed to utilize the Limited pay-out
Values
- Actively promote the Hollywood
- Live the values and lead as an example to other team members.
What You’ll Bring To The Team:
- Good communication and interpersonal skills.
- Excellent Listening skills.
- Must be result driven.
- Good understanding of Mobile and Internet betting, betting procedures and types and TUV (top up voucher) distribution.
- Strong system and sales knowledge.
go to method of application »
- We have an amazing opportunity for Sales Agent (Field) be based in Kuruman– Northern Cape. Do you think you have what it takes to be our newest Purple Star?
- The position will be responsible for reaching daily, weekly, and monthly mobile sales targets and all other targets related to increasing the mobile customer base. Understand customer needs and handle different types of personalities. Represent the brand professionally and positively.
With Hollywoodbets You Will:
- Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
- Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
- Grow with our development plans and culture that allows you to further your career.
A Bonus to have:
- Experience working as a promotor/similar role.
- Customer Service Skills.
What You’ll do for the Brand:
- Customer Service: Assist clients with opening accounts and all betting queries
- Drive daily sales and activations through the effective demonstration and/or explanation of mobile products, usage methods, and services to influence punters to purchase products or use our services
- Drive mobile marketing campaigns to increase sales and sign up new online accounts
- Must keep records of their sales activities and report their progress to management daily
- Promote the mobile brand.
- Set up and arrange displays at outlets, events, and promotions to attract the attention of prospective and existing punters.
- Assist customers in submitting correct FICA documents when opening a new account (FICA requirements: Clear ID)
- Ensure new customer uses the sign-up bonus to bet when an account is opened and show the customer how to bet on the mobile application.
- Keep work areas neat and tidy to promote a positive image to customers.
- Ensure appropriate management, safekeeping, and maintenance of all mobile equipment.
- Weekly completion of Moodle, bet strike and Voice Note Training, and Trainers on Wheels
- Might be required to roam between branches and stores as per operational needs
- Any other related duties that might be required within the business
What You’ll Bring to the Team:
- Sales knowledge and experience.
- Exceptional communication skills
- Product knowledge
- Upsell and negotiating abilities
- Active listening.
- Target focused and results driven.
go to method of application »
- We have an amazing opportunity for Sales Agent (Field) be based in Kuruman– Northern Cape. Do you think you have what it takes to be our newest Purple Star?
- The position will be responsible for reaching daily, weekly, and monthly mobile sales targets and all other targets related to increasing the mobile customer base. Understand customer needs and handle different types of personalities. Represent the brand professionally and positively.
With Hollywoodbets You Will:
- Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
- Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
- Grow with our development plans and culture that allows you to further your career.
A Bonus to have:
- Experience working as a promotor/similar role.
- Customer Service Skills.
What You’ll do for the Brand:
- Customer Service: Assist clients with opening accounts and all betting queries
- Drive daily sales and activations through the effective demonstration and/or explanation of mobile products, usage methods, and services to influence punters to purchase products or use our services
- Drive mobile marketing campaigns to increase sales and sign up new online accounts
- Must keep records of their sales activities and report their progress to management daily
- Promote the mobile brand.
- Set up and arrange displays at outlets, events, and promotions to attract the attention of prospective and existing punters.
- Assist customers in submitting correct FICA documents when opening a new account (FICA requirements: Clear ID)
- Ensure new customer uses the sign-up bonus to bet when an account is opened and show the customer how to bet on the mobile application.
- Keep work areas neat and tidy to promote a positive image to customers.
- Ensure appropriate management, safekeeping, and maintenance of all mobile equipment.
- Weekly completion of Moodle, bet strike and Voice Note Training, and Trainers on Wheels
- Might be required to roam between branches and stores as per operational needs
- Any other related duties that might be required within the business
What You’ll Bring to the Team:
- Sales knowledge and experience.
- Exceptional communication skills
- Product knowledge
- Upsell and negotiating abilities
- Active listening.
- Target focused and results driven.
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- We have an amazing opportunity for x2 Team Leader (Mobile) based in Johannesburg. Do you think you have what it takes to be our newest Purple Star?
- The purpose of this role is to ensure growth targets for mobile betting are achieved,Analyze financial information to identify trends, manage costs, and increase revenue in the team and ensure proactive reporting on these areas.
With Hollywoodbets You Will:
- Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
- Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
- Grow with our development plans and culture that allows you to further your career.
You Bring
- A minimum of 12 months in a leadership role
- Track record of over-achieving quota
- Ability to understand customer needs and handle different types of personalities
- Strong listening, communication, presentation, and social skills
- Valid Driver’s License
A Bonus To Have:
- Post-Matric Qualification
What You’ll Do For The Brand:
- Work closely with Area Managers to meet required targets
- Plan marketing campaigns/promotions/events with the assistance of the Area Manager and regional marketing Team
- Facilitate daily promotional activities
- Ensure marketing material is available and in good condition for all campaigns. All campaigns/promotions should be completed successfully and professionally
- Management of stock (daily report on stock levels and usage)
- Measure the effectiveness of Use Promo Tracker to measure the effectiveness of the promotion/event/campaign
- Conduct market analysis/research to make suggestions for improvements within the mobile department
- Recruitment and interviewing in coordination with Area Manager and HR department
- The performance and team management of sales agents this includes the setting of daily targets, completing performance reviews, (twice a year) conducting day-to-day people management functions such as HR/IR, and the poor performance of team members (PIP) function.
- Management of team members leave, absenteeism, and attendance
- Identify potential of Top Up Voucher Visiting outlets where required
- Organise continuous training to ensure sales agents understand the different betting types, betting process, products and TUV
- Weekly completion of all Moodle/Betstrike and Voice note training and Trainer on Wheels
- Ensure that cash-ups are done following the cash-up Responsible to ensure that there are no shortages. Report all shortages to management immediately
- Ensure that Booster vehicles are clean, branding is in good condition, vehicle inspections are conducted weekly, and that vehicles are serviced
- Submit Daily
- Any other related duties that might be
What You’ll Bring To The Team:
- Good communication and interpersonal skills
- Excellent Listening skills
- Must be result driven
- Good understanding of Mobile and Internet betting, betting procedures and types and TUV (top up voucher) distribution.
- Strong system and sales knowledge
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- The Star Factory has an exciting opportunity for a Training Facilitator to join our team based in Gauteng.
- The Training Facilitator will be responsible for analysing training needs and prioritise all training in line with operational needs. The incumbent will design and conduct training and development programmes to improve individual and organizational performance.
Minimum Requirements:
- 3 years’ experience in training and/or a related industry (could be betting/marketing/customer service)
- Valid drivers license
Responsibilities:
Needs Assessment
- To ensure that training needs are identified, and training programmes planned according to the training needs, the Team Member will:
- Assess training needs through surveys, interviews with Team Members focus groups, in consultation with the Talent Development Manager and operations management.
- Ensure that the identified Training Needs Analysis is sent through to the relevant reporting manager.
Training Facilitation
- To ensure that all Team Members are trained effectively and accordingly, the Team Member will:
- Facilitate Training Programmes and/or interventions in line with Workplace Place Skills Plan (WSP), Annual Training Plan (ATP), developmental plans, performance plans and operational requirements.
- Present training interventions utilizing a variety of instructional techniques or formats, such as role-playing, simulations, team exercises, group discussions, videos, and online tools.
- Trains and mentors all Team Members who engage in coaching, mentoring or formal training.
- Conduct ad hoc training related to administration and reports (daily, weekly, monthly).
- Ensure that each new Team Member undergoes comprehensive induction training before commencing with their duties.
Training Methods and Delivery
- To ensure the successful delivery of training, the Team Member will:
- Deliver learning in the blended format, including e-learning, remote virtual classes and classroom training.
- Obtain, organise and distribute the relevant training procedure manuals, guides, or course materials. (e.g. Handouts), notebooks, pens etc.
- Develop effective, comprehensive assessment tools and evaluates the effectiveness of training events through the use of observation tools and surveys.
Reporting
- To ensure that accurate and timely reporting is shared with the Reporting Manager, the Team Member will:
- Provide comprehensive training reports to both the client and Star Factory management.
- Record all completed training interventions on training tracker tools and the online HIS system through accurate data capturing, the uploading of registers and initiating remedial training.
- Submit a Daily Report to the relevant manager and capture it on the online HIS system.
Continuous Improvement
- To ensure the highest level of service to the client and the development of the training team, the Team Member will:
- Participate in the planning, creation, moderation and implementation of all new and existing training projects and programmes.
- Research and discuss alternative training methods and interventions with the relevant reporting manager.
Stakeholder Management
- To ensure that different stakeholders are satisfied with the training facilitation, the Team Member will:
- Create and maintain a positive and professional learning environment.
- Influence and relate to different cultures and team members from different backgrounds and able to adapt training accordingly.
- Willing to travel as/when required.
Knowledge, Skills and Competencies:
- Be able to demonstrate strong verbal and written communication skills including listening skills
- Demonstrates sound administration skills, attention to detail
- Demonstrate high energy, enthusiasm and motivation in execution of work.
- Strong sense of accountability, dedication, and high sense of responsibility.
- Demonstrate excellent coaching skills
Method of Application
Use the link(s) below to apply on company website.
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