Fresh Jobs at HomeChoice Holdings Limited

Description

• This role will be ideal for a candidate who can telephonically market/sell our company’s wide range of products to new and existing customers, ensuring that you meet business objectives whilst maintaining a high level of customer satisfaction.

What you will love doing in this role

• Meeting sales objectives and revenue targets
• Ensure that the agreed sales and revenue targets are achieved in line with business requirements
• Meet operational and quality efficiencies
• Consistently reach performance targets and standards relating to productivity, adherence, turnaround time, and quality
• Provide an exceptional customer experience
• Accurate capturing of customer information
• Present, promote, and sell products/services in accordance with agreed processes and procedures
• Ensure a professional, polite, and efficient service is offered by acting as an ambassador
• Adaptable with the ability to respond positively to working within a pressurized environment
• Handle objections appropriately to ensure that positive results are achieved whilst maintaining customer satisfaction.
• Present products to potential customers who meet qualifying criteria

Requirements
What you’ll need to do this role

• Matric / Grade 12 (Required)
• Minimum of 2-3 year’s sales/telemarketing (outbound) experience within a Contact Centre (Required)
• Must be computer literate (Email, Internet, Word, and Excel)
• Excellent communication skills (verbal and written)
• Excellent telephone etiquette
• Sound understanding of a dialler system and functions
• Target-driven with the ability to sustain high-performance consistently
• A clear understanding of a contact centre environment
• A sound understanding of contact centre metrics and how these are used to review performance to achieve the right results.

Behaviours we love

• Wow my customer
• Walk in my customers’ shoes
• Deliver on my promises
• Deliver insight-led solutions my customers need
• Treat the business as my own
• Take accountability
• Be curious, creative & explore opportunities
• Do it right & at the right time
• Play as a team
• Be helpful
• Be inclusive
• Find the fun

go to method of application »

Description

• Homechoice is a leading South African homeware retailer. For almost 40 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.
• We are seeking a dynamic and detail-oriented Junior Recruiter & Recruitment Administrator to join our talent acquisition team. This dual-role position offers a blend of recruitment and administrative responsibilities, ensuring seamless hiring processes and efficient support for the HR team. The ideal candidate will have a passion for recruitment, strong organizational skills, and a proactive approach to problem-solving.

What you will love doing in this role

Recruitment Activities

• Source candidates using job boards, social media platforms, and other sourcing tools.
• Build and maintain a pipeline of qualified candidates for current and future roles.
• Review resumes and applications to match candidates with job requirements.
• Conduct initial phone or video interviews to assess candidate suitability.
• Draft compelling job descriptions and post them across job boards, career sites, and social media platforms.
• Ensure job postings are current, accurate, and aligned with company branding and messaging.
• Provide timely updates to candidates on their application status.
• Deliver a positive candidate experience through clear communication, professionalism, and support.
• Support hiring managers in understanding role requirements and creating job briefs.
• Facilitate communication between candidates and hiring teams to ensure smooth interview scheduling.
• Ensure that all daily, weekly, and monthly trackers and reports are maintained and updated on a regular basis.
• Ensure that all data presented for tracking, reporting and analysis purposes are accurate so that we can utilize the information gained to make effective talent decisions.

Recruitment Administration

• Schedule interviews with candidates and hiring managers.
• Send interview invites, confirmations, and reminders to all relevant parties.
• Draft and issue offer letters, contracts, and pre-employment documentation.
• Coordinate background checks, reference checks, and employment verifications.
• Facilitate the onboarding process, ensuring new hires have all the necessary tools and access on day one.
• Maintain up-to-date and accurate records in the ATS.
• Track and report on recruitment metrics, such as time-to-hire and candidate feedback.
• Ensure all recruitment activities comply with labor laws, company policies, and data protection regulations (e.g., POPIA).
• Maintain a well-organized system for storing recruitment documentation and candidate records.
• Provide day-to-day administrative support to senior recruiters and HR team members.
• Respond to recruitment-related inquiries from internal stakeholders and candidates.
• Oversee the stationary order and approval process for the team.
• Continuously maintain the Talent Acquisition templates.
• Conduct regular audits to ensure that all our job adverts are displaying correctly and are visible on all platforms.

Requirements
What you’ll need to do this role

• Grade 12 / Matric
• 3 – 4 years recruitment/HR administration experience
• Bachelor’s degree in human resources, Business Administration, or related field – advantageous.
• Sage300 People working experience would be advantageous.
• Previous experience as a recruitment coordinator, administrator, or HR support role is a plus.
• Strong attention to detail and ability to manage multiple tasks simultaneously.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with ATS software or HRIS systems.
• Strong knowledge of labor laws and data protection regulations.
• Retail experience would be ideal

What we love about you

• Time Management: Ability to handle multiple recruitment tasks and prioritize effectively.
• Attention to Detail: Ensure accuracy in job postings, candidate records, and employment documentation.
• Communication Skills: Clear, professional communication with candidates, hiring managers, and team members.
• Customer-Centric Approach: Deliver an exceptional candidate experience from application to onboarding.
• Tech-Savvy: Confident in using ATS platforms, HR software, and digital collaboration tools (like Microsoft Teams).

Behaviors we love

• Wow my customer
• Walk in my customers’ shoes
• Deliver on my promises
• Deliver insight-led solutions my customers need
• Treat the business as my own
• Take accountability
• Be curious, creative & explore opportunities
• Do it right & at the right time
• Play as a team
• Be helpful
• Be inclusive
• Find the fun

go to method of application »

Description

• Homechoice is a leading South African homeware retailer. For almost 40 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.
• As a Product Owner, you will play a crucial role in driving the success of our online store by prioritizing and managing the product backlog. You will work closely with cross-functional teams, including development, UX, creative and marketing to deliver exceptional online shopping experiences.

What you will love doing in this role

• Product Backlog Management: Create, prioritize, and maintain a well-organized product backlog, ensuring that user stories are clear, concise, and actionable.
• Requirement Gathering: Collaborate with stakeholders to gather and analyze business requirements, translating them into user stories and acceptance criteria.
• Agile Methodology: Drive the adoption of Agile methodologies (e.g., Scrum, Kanban) to ensure efficient and effective product development.
• Prioritization: Prioritize product features and functionalities based on business value, customer needs, and technical feasibility.
• Stakeholder Management: Effectively communicate with stakeholders, including developers, designers, marketing, and executives, to align product goals and timelines.
• Product Launch: Oversee the successful launch of new features and projects, ensuring a smooth transition from development to production. This includes coordinating with cross-functional teams, managing release schedules, and monitoring post-launch performance.
• Performance Monitoring: Track product performance metrics (e.g., sales, conversion rates, customer satisfaction) and identify areas for improvement.
• Continuous Improvement: Continuously analyze user feedback and market trends to identify opportunities for product enhancements and innovation.

Requirements
What you’ll need to do this role

• Experience as a Product Owner in an ecommerce environment.
• Understanding of Agile methodologies, particularly Scrum and Scaled Agile.
• Strong communication and interpersonal skills.
• Understanding of key ecommerce domains, specifically product, customer, and order.
• Experience with ecommerce platforms and APIs
• Experience with Google Analytics and Google Tag Manager.
• Knowledge of Conversion Rate Optimization (CRO) techniques.
• Ability to work effectively in a fast-paced, collaborative environment.
• A passion for online shopping and a keen eye for user experience.

Behaviors we love

• Wow my customer
• Walk in my customers’ shoes
• Deliver on my promises
• Deliver insight-led solutions my customers need
• Treat the business as my own
• Take accountability
• Be curious, creative & explore opportunities
• Do it right & at the right time
• Play as a team
• Be helpful
• Be inclusive
• Find the fun

go to method of application »

Description

• Homechoice is a leading South African homeware retailer. For almost 40 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.
• The Contact Centre Operations Analyst will play a pivotal role in driving operational efficiency and improving sales & service delivery within the contact centre. The role requires strong analytical skills, process improvement expertise, and the ability to transform data into actionable insights. This individual will support the OPS Centre of Excellence by monitoring key performance indicators (KPIs), identifying improvement opportunities, driving change projects into the contact centre and collaborating with cross-functional teams to enhance the sales & customer experience and operational productivity.

What you will love doing in this role

• Data Analysis & Reporting
• Collect, analyze, and interpret operational data from various contact centre systems.
• Generate detailed reports on KPIs, production & performance metrics.
• Develop dashboards and visual tools to communicate trends, anomalies, and actionable insights.
• Conduct root-cause analysis on performance variances and recommend solutions.
• Performance Monitoring
• Monitor real-time and historical performance metrics to ensure alignment with business objectives.
• Provide regular updates to stakeholders on operational performance and improvement initiatives.
• Identify and flag inefficiencies, bottlenecks, and areas of concern in contact centre processes.
• Process Improvement
• Partner with cross-functional teams to map current workflows and identify opportunities for optimization.
• Lead initiatives to streamline processes, reduce waste, and improve resource utilization.
• Implement and track the effectiveness of continuous improvement projects.
• Stakeholder Collaboration
• Work closely with the Contact Centre and Support teams to align operations with business goals.
• Act as a liaison between technology teams and operational units to ensure system tools meet business requirements.
• Facilitate workshops or brainstorming sessions to gather input and drive innovation.
• Strategic Insights & Forecasting
• Support Contact Centre management teams with demand forecasting and capacity planning.
• Provide insights and recommendations to leadership for strategic decision-making.
• Stay updated on industry best practices and innovations in contact centre operations.

Key Deliverables

• Daily, weekly, and monthly performance reports with actionable insights.
• Implementation of agreed process improvement initiatives within agreed timelines.
• Enhanced contact centre KPIs within agreed timelines.
• Development of a comprehensive operations playbook.

Requirements
What you’ll need to do this role

• Qualification in business administration, Process Analysis & Optimization, Operations Management, Data Analytics, or a related field.
• 2–3 years of experience in process analysis, contact centre operations, data analysis, or a similar role.
• Proficiency in analytics tools (e.g., Excel, SQL, Tableau, Power BI).
• Experience with operations process mapping & optimization is required.
• Experience in Customer service or Retail Tele Sales environments is advantageous.

What we love about you

Technical Skills:

• Strong analytical and problem-solving abilities.
• Advanced knowledge of data visualization and reporting tools.
• Familiarity with workflow mapping and process optimization methodologies.

Behavioral Skills:

• Exceptional communication and interpersonal skills.
• Proactive mindset with a focus on continuous improvement.
• Ability to work under pressure in a fast-paced and fluid operational environment.
• Strong organizational skills and attention to detail.

Leadership & Collaboration:

• Collaborative team player with the ability to work across departments.
• Proven ability to drive change and influence stakeholders.
• Confidence in presenting findings and recommendations to leadership.

Behaviors we love

• Wow my customer
• Walk in my customers’ shoes
• Deliver on my promises
• Deliver insight-led solutions my customers need
• Treat the business as my own
• Take accountability
• Be curious, creative & explore opportunities
• Do it right & at the right time
• Play as a team
• Be helpful
• Be inclusive
• Find the fun