Fresh Jobs at Kazang

Summary

The purpose of this role is to look after a small customer base while assisting the Senior AM to grow volumes.

The Account Manager would also be expected to go into the field and gain market-related knowledge, while taking on day to day tasks.

Key Responsibilities include, but are not limited to:

• Grow bottom-line Key Account Revenue.
• Assist KAM (Key Account Manager) with growing Key Account Revenue.
• Support the KAM with certain day to day tasks.
• Support and manage existing provider relationships, including potential new partners.
• Engage with the market to identify key areas of growth. Spend time in the field.
• Keep up to date market intelligence (competitor offerings, key players, market dynamics that may influence sales volumes, etc.)
• Creation and coordination of interventions with Kazang Marketing team.
• Presentation of ongoing interventions and performance to management.
• Identify and come up with new marketing strategies/campaigns for your partners.

In order to be considered for this position, the following requirements must be met:

• Matric / Grade 12 qualification.
• Tertiary education preferred – business or marketing.
• 2+ years’ experience working in business development or account management in the value-added services industry.
• Experience working for a FinTech company, focused on VAS products preferred.

Technical Competencies:

• Computer literacy – MS Office Suite.
• Excel experience.

Behavioural Competencies:

• Strong communication skills.
• Target driven, high energy approach to tasks.
• Strategic and wholistic medium to long-term planning.
• Capable of working under tight deadlines.
• Capable of working in a team.
• Capable of working with a Senior Account Manager.
• Self-motivated and aggressive growth focused.
• Manage and exceed quarterly KPI’s.

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As the Contact Centre Advisor (L1), you will be expected to handle any interaction with the vendors professionally, according to process and do your best to ensure that queries are resolved during first contact and with accuracy.   

You will always do your best to protect and promote the business and interest of the company and to preserve its reputation and goodwill.

Key Responsibilities include, but are not limited to:

• Managing interactions (mail, phone, and chat) with customers within the Service Level Agreement (SLA).
• Accepting ownership for effectively solving customer issues, complaints, and enquiries; keeping customers updated on the progress of the queries.
• Educate customers on self-help options available and how to use these platforms.
• Managing inbound and outbound calls within the Service Level Agreement (SLA).
• Responding in a timely manner to client mails and/or chats (internal and external).
• Logging cases/tickets for customers (internal and external) on the platform and manage the relevant cases/tickets within the SLA.
• Performing First Line Troubleshooting (FLT) according to documented processes and procedures and ensuring First Call Resolutions (FCR).
• Escalating tickets to other departments if FCR cannot be done during FLT.
• Adhering to processes and procedures pertaining to your role and daily functions.
• Working with third-party vendors – logging cases, ensuring timely feedback, and escalating outstanding cases to vendor / internal teams.
• Ensuring that everything is recorded on the platform (what FLT was done, what the next steps are).

In order to be considered for this position, the following requirements must be met:

• Matric/Grade 12.
• Contact Centre Training is advantageous.
• 12 months + Customer Service Experience.
• 12 months + Contact Centre Experience.

Technical Competencies:

• MS Office Suite.
• Freshdesk advantageous.

Behavioural Competencies:

• High level of interpersonal skills.
• Able to function well as part of a team.
• Excellent verbal and written communication.
• Must be able to describe and explain steps telephonically.
• Diligent, accurate and high attention to detail.
• Excellent customer service skills.
• Motivated, positive, can-do attitude and approach.
• Have a professional and personable demeanour.
• Able to work well under pressure.
• Adhere to processes and procedures.

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As the Senior Contact Centre Advisor (L2), you will be expected to handle any interaction with the vendors professionally, according to process and do your best to ensure that queries are resolved during first contact and with accuracy.

You will be expected to lead your team by example. You will always do your best to protect and promote the business and interest of the company and to preserve its reputation and goodwill.

Key Responsibilities include, but are not limited to:

• Managing VIP / Corporate customers inbound and outbound calls within the Service Level Agreement (SLA).
• Resolving clients’ financial queries including calculating basic commissions, accounting queries, and deposit queries.
• Investigating disputes related to deposits and making decisions on refunds.
• Daily team duty management and ensuring the advisors have support when needed.
• Managing your own team to ensure the daily deliverables are met and that your team contributes to the overall Contact Centre performance.
• 2nd point of escalation for the Contact Centre advisors on Financial and Technical tickets that cannot resolve.
• Managing feedback and escalations with third-party vendors.
• Responding in a timely manner to client emails and/or chats (internal and external).
• Logging tickets for customers (internal and external) on the fault problem and managing the relevant tickets within the SLA.

In order to be considered for this position, the following requirements must be met:

• Matric/Grade 12.
• Contact Centre Training/qualifications advantageous.
• 12 months + Customer Service Experience.
• 12 months + Contact Centre Experience.
• 12 months of Debit / Credit experience.
• Previous experience in the Value-Added Services (VAS) vending industry.

Technical Competencies:

• MS Office Suite.
• Freshdesk advantageous.

Behavioural Competencies:

• High level of interpersonal skills.
• Able to function well as part of a team.
• Excellent verbal and written communication.
• Must be able to describe and explain steps telephonically.
• Diligent, accurate and high attention to detail.
• Excellent customer service skills.
• Motivated, positive, can-do attitude and approach.
• Have a professional and personable demeanour.
• Able to work well under pressure.
• Lead the team by example and be able to pick up and address any performance gaps.

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As a Receptionist/Office Coordinator, you will be the first point of contact for our company. Your duties will include offering administrative support across the organization, welcoming guests and greeting people who visit the business. You will also coordinate office management activities, including travel arrangement, health and safety oversight, procurement of office supplies and dealing with courier companies. This role is responsible for performing various administrative duties within an office setting. 

Key Responsibilities include, but are not limited to:

• Maintain a welcoming and pleasant reception environment for clients and visitors.
• Assist visitors by greeting and directing them appropriately, and answer or refer enquiries as needed.
• Manage office supplies, orders and procurement of office/kitchen supplies and stationery, and maintain accurate stock controls, ensuring smooth day-to-day operations.
• Facilities management: Log maintenance issues with landlord/service providers, arrange services for coffee machines/fire extinguishers/other office equipment; arranging locksmiths/plumbers and other service providers when needed.
• Co-ordinate and book travel arrangements for staff and management.  
• Arrange catering for meetings and functions where required. Offer refreshments to visitors in meeting rooms.
• Oversee and adhere to Health and Safety regulations.
• Arrange courier package dispatching and receiving. Maintain accurate courier registers and records.
• Supervise and oversee onsite housekeeping team.

In order to be considered for this position, the following requirements must be met:

• Matric (Grade 12) or equivalent qualifications and experience.
• Minimum 5 years’ experience as a receptionist with proven office management responsibilities, in a professional office environment.
• Proficiency in common office software, including MS Office Suite (Word, Excel, PowerPoint, Outlook) and calendar management tools.
• A presentable and well-groomed appearance, with exceptional communication skills and a professional demeanor. Ability to remain calm under pressure and efficiently manage changing priorities.

Administration/Technical Skills:

• Sound ability to work within a computerized administrative environment.
• Critical administrative skills include good organizational and planning skills as well as problem-solving and time-management skills. Attention to detail is necessary as well as the ability to manage multiple demands.
• Exceptional written and verbal communication skills in English, with the ability to interact with individuals at all levels. The ability to communicate in another official language will be an advantage.

Work behaviours and Attitudes:

• Maintain high levels of professionalism and integrity.
• Strong attention to detail and problem-solving abilities, with a proactive and solution-oriented mindset.
• Able to produce work of a consistent high quality.
• Customer service ethic with a track record of good customer service and continuous improvement. 
• Strong interpersonal skills and ability to work collaboratively with a diverse team when needed, but also able to work independently.
• Excellent organizational and time management skills.
• Actively seeks feedback, able to withstand criticism and use constructive criticism to improve.
• Highly organised individual with great communication and interpersonal skills.
• Willingness to go beyond the call of duty.

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Kickstart your career in the exciting world of FinTech. As a Junior Data Analyst, you will work with our dedicated team to uncover insights from financial data, helping us shape the future of financial services. If you’re detail-oriented, analytical, and eager to learn, this role is perfect for you.

We are looking specifically for new graduates.

Key Responsibilities include, but are not limited to:

• Gathering data via reports or the database.
• Maintaining accurate data.
• Interpreting data you have collected.
• Providing reports that explain your findings.
• Designing data visualizations.
• Ad hoc requests as required.

In order to be considered for this position, the following requirements must be met:

• Bachelor’s degree required.
• Key courses: Mathematics, Statistics, and Computer Science/Information Systems.

Technical Competencies:

• Computer literacy – Microsoft suite
• Microsoft Excel proficiency

Behavioural Competencies:

• Detail-oriented
• Take initiative
• Good interpersonal skills
• Critical thinking
• Time-management skill
• Problem-solving skill
• Logical and strategic