Fresh Jobs at Propr

Job Description

• This is a guest-focused role that calls for proactivity and teamwork. Together with your fellow Guest Experience Specialist’s, you will deliver a high standard of service to all Propr Guests. You need to keep calm under pressure and be able to convey genuine empathy. You need to be able to work with your team in a high intensity environment, while also thriving when left on your own to make a plan in tough situations. You’ll work closely with Operations, Property Management and Maintenance to make sure all guests are looked after.

What you’ll be doing:

• Keeping our guests happy!
• Representing Propr to clients and guests who contact the office
• Liaising between Property Managers, Operations, Concierges and guests
• Answering emails, messages and phone calls
• Creating bookings and taking payments
• Co-ordinating with Concierges and check-in times
• Problem solving with your Team on a daily basis

Here’s our description of the ideal person for this job:

• Based in Cape Town
• Empathetic with high emotional intelligence
• Experience in hospitality or customer service
• Able to work shifts (morning, day and night)
• Problem solver (you love thinking on your feet!)
• Team player
• High attention to detail
• Uses high-pressure situations to propel forward
• Tech savvy
• Communicates clearly, quickly and effectively both written and verbally
   

go to method of application »

Job Description

• The Operations Manager is responsible for the daily execution of housekeeping and maintenance operations, ensuring smooth coordination between housekeepers, maintenance personnel, and the Guest Experience team. This role involves handling the logistics of scheduling housekeeping cleans, assisting with any issues or delays, and adjusting the schedule as needed. The Operations Manager ensures that properties are always guest-ready by working closely with the Guest Experience team and prioritizing maintenance tasks as they arise. This role also includes key management and asset oversight, ensuring that all assets assigned to properties are returned on time, and any missing keys are quickly identified and addressed. Excellent communication and problem-solving skills are essential to handle the dynamic and fast-paced nature of Operations.

What you will be doing: 

• Working closely with the Property Management team, Guest Experience team, Housekeeping Manager & Linen Manager to ensure that the on-the-ground operations (cleaning, linen, maintenance, check-ins, check-outs) happen like clockwork
• Troubleshooting and solving problems efficiently as they arise throughout the day
• Managing the daily scheduling of housekeeping cleans, making real-time adjustments to handle delays
• Providing support and assistance to our Housekeepers throughout the day, resolving any issues they encounter to ensure they can complete their tasks efficiently
• Working with the Guest Experience team to ensure properties are guest-ready and assisting with last-minute changes or special requests
• Tracking and scheduling maintenance tasks, ensuring they are completed quickly and efficiently by the Maintenance team
• Ensuring that keys are assigned to our staff, Guests and contractors and are returned on time. In the case of missing keys, taking action to retrieve or replace them
• Overseeing the management and timely return of assets assigned to properties, ensuring all equipment and assets are tracked and accounted for
• Coordinating the Ubering of our Housekeepers between properties, ensuring they are transported efficiently and on time
• Adjusting schedules and resources as necessary to resolve conflicts, meet deadlines, and address unexpected situations

Here’s our description of the ideal person for this job:

• Based in Cape Town
• Confident, calm and enjoy working in a team environment
• Very solution oriented, always looking ahead for a successful resolution
• Comfortable multitasking under high levels of pressure, always focused and delivering great service, no matter how busy it gets
• Team player, able to work in an environment with high inter-dependencies between teams
• Communicates clearly, quickly and effectively (both written and verbally)
• We are a 24/7 business so no qualms about working on a 5 day rotation, which will include weekends
• Previous experience working independently in a fast-paced environment with high levels of autonomy
• Confident with technology

go to method of application »

Job Description

• This is a Cape Town based position that requires applicants to have a strong command of both Portuguese and English. If this doesn’t sound like you, feel free to explore our other vacancies.
• As Property Manager for our properties in Portugal, your goal is to keep clients happy and properties maintained through effective and efficient problem solving. You will be based in Cape Town but working closely with our Lisbon team. You need to be able to work in a team under high pressure, but also thrive when left on your own to navigate new challenges. You’ll work closely with our Operations, Guest Experience and Concierge teams to make sure all facets of the property are looked after.

What you’ll be doing:

• Slay tasks, solve problems, kick ass
• Look after properties like they are your own
• Mobilise various teams to keep properties looking awesome
• Make sure clients are happy and kept in the loop
• Critically assess processes and help develop the company
• Work hard and be nice to people

Here’s our description of the ideal person for this job:

• Portuguese and English speaking
• Based in Cape Town
• Keep calm under pressure; You run towards the fire, not from it
• Excellent verbal and written communication
• Crazy proactive; You solve the puzzle even when pieces are missing
• So detail oriented that this full stop drives you mad.
• Solutions focused
• You give a shit about clients, guests and colleagues
• Experience in hospitality or property is a plus

go to method of application »

Job Description

• This is a fast paced role for a real go-getter in a proptech environment. You’ll be spending time in all our departments learning the ins and outs of the short term rental world. If you are a quick learner and keen to build a career in hospitality, this is the role for you!

What you’ll be doing:

• The face of the company: friendly, professional, punctual, knowledgeable (property and city/experiences)
• Assisting the teams with a variety of tasks – anything and everything!
• Spending time with our Property Management, Operations and Guest Experience departments
• Finding ways to proactively make our teams more efficient and effective

Here’s our description of the ideal person for this job:

• Based in Cape Town
• Empathetic and high emotional intelligence
• High attention to detail
• Knowledge of the city/tourist experiences
• Drivers license is an added bonus
• Problem solver (you can think on your feet!)
• Team player
• Tech savvy and can communicate clearly, quickly and effectively
• No previous experience required

go to method of application »

Job Description

• This is an administrative, problem-solving role where keeping clients happy and properties maintained is the goal. You need to be able to work in a team under high pressure, but also thrive when left on your own to navigate new challenges. Under the guidance of our Property Managers, you’ll work closely with our Operations, Guest Experience and Maintenance teams to make sure all facets of the property are looked after.

What you’ll be doing:

• Support Property Managers by slaying tasks, solving problems, and kicking ass
• Work closely with property managers to support them in providing an incredible service to our property owners 
• Work through tasks at high speed with a great degree of accuracy
• Manage typical administrative tasks such as processing claims, loading expenses, confirming booking details and reviewing checklists
• Work hard and be nice to people

Here’s our description of the ideal person for this job:

• Based in Cape Town
• You love admin. Nothing gives you more joy than completing a to-do list to a high degree of accuracy
• Keep calm under pressure; You run towards the fire, not from it
• Crazy proactive; You solve the puzzle even when pieces are missing
• You enjoy working from an office environment
• So detail oriented that this full stop drives you mad.
• Solutions focused
• You give a shit about clients, guests and colleagues

go to method of application »

Job Description

• This role is all about maintaining our high standard of cleanliness throughout all of our properties. As a Housekeeping Supervisor at Propr, you will play a crucial role in ensuring the smooth operation of our Housekeeping team. Your main focus would be improving team communication and efficiency, managing all training needs and inspiring the team daily!

What you’ll be doing:

• Ensure our properties are cleaned to 5* standards
• Help to get our new properties deep cleaned so that they are guest-ready
• Work as part of our expanding housekeeping team
• Able to spot and report damages so that our team can rectify them
• Work with little supervision and maintain a high level of performance
• Interacting with our guests and doing so with a high level of professionalism
• Working hours: 08:30-17:30
• Assign keys and company assets
• Complete spot checks of cleans
• Complete owner booking checks before owners arrive
• Give feedback daily
• Communicate well with Operations Managers and Property Managers
• Complete cleans when needed
• Train new employees
• Help with checkins as and when required
• Help with admin duties as and when needed

Here’s our description of the ideal person for this job:

• Based in or around the Cape Town area
• Great attention to detail
• You get things done
• Comfortable with technology
• Ability to speak, read and write English
• You have a smartphone with WhatsApp enabled
• High levels of personal hygiene
• Understand linen requirements
• Great time management skills
• Minimum 3-5 years hotel housekeeping supervisor experience
• Clean criminal record
• Reference letters from hotels you have worked at