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With the humble beginnings of a single store in Johannesburg CBD opened by Anthony and David Spitz in 1968, Spitz has grown from strength-to-strength to become synonymous with the excellence of the exclusive international brands it offers in store.
Each of the Spitz stores dotted around the country have been designed to be an inviting place for customers ...
Read more about this company
Main Purpose:
- To ensure the highest standards of customer service is delivered, responsible for assisting customers and meeting set targets.
Line Manager: Store Manager
Job Specification:
Key Performance Areas:
Cash control
- Perform cash desk function
- Cash control and banking processes are followed daily
- 0 cash variances maintained
- Manual transactions accurately recorded
Stock Control
- Stock management processes are followed daily
- Customer orders are followed up
- Weekly stock counts are conducted accurately
- Store room department in good condition
- Shoe pairing exercise is completed weekly
Customer Service
- Provide excellent customer service
- Internal & external customer relationship building
- Maintain good customer relationships
- Product knowledge
Minimum Requirements:
Experience:
- Minimum 1 years’ retail experience
Qualifications:
Additional Requirements:
- Retail administration disciplines
- Stock & cash management
- Product knowledge
- Sales knowledge and selling skills
- Knowledge and understanding of policies and procedures pertaining to the cash desk, stockroom, admin and all other relevant policies
- Numerical ability
Competencies:
- Minimising Risk
- Meeting Deadlines
- Planning & Organising
- Thinking Analytically
- Building Relationships
- Attention to Detail
- Understanding Others
- Influencing Others
go to method of application »
Main Purpose:
- To ensure the highest standards of customer service is delivered and sales turnover targets met through effective people management and enforcement of retail disciplines at store level. The successful individual will be responsible for the store administration function and will be an assistant to the Store Manager.
Line Manager: Store Manager
Subordinates: All Flexi timers and permanent staff within the store
Job Specification:
Key Performance Areas:
Ensure adherence to policies and procedures as per the admin policy
- Completion of daily, weekly and monthly admin checks, as per the admin check guideline and checklists
- Perform daily tasks eg. declarations, prepare cash for banking and collection
- Calls logged to rectify issues (stock, maintenance, cash etc)
- Transfer of information contained in instruction letters (RIL, MIL, PCI, SMIL and Memo) and ensure adherence to instructions and adherence to deadlines
Cash control
- Adequate POS training and support is given to staff
- Cash control and banking processes are followed daily
- Cash variances are investigated, followed up on and cleared
- Manual transactions are captured timeously once the store is back on line
Stock Control
- Adequate stock management training and support is given to staff
- Stock management processes are followed daily
- Stock variances are investigated, followed up on and cleared
- Weekly and Quarterly stock counts and takes are prepared for and conducted accurately
- Shoe pairing exercise is completed weekly
- Write offs are controlled adequately
Care taking of the Store in absence of the Store Manager
- Store is opened and trades as per requirement
- Customer relations are maintained
- Adequate staffing and planning is in place
- Instructions and to-do lists are followed
- Disciplinary action takes place, where necessary
- HR relations are maintained
Customer Service
- Development a service ethic culture within the store environment
- Internal and external customer relationship building
- In store coaching and on-going training of skills
- Role model customer centricity and service excellence
Minimum Requirements:
Experience:
- Minimum 5 years’ retail experience
- Minimum 2 years administration management experience
- Experience in working in a large retail store with a turnover of more than R 20 million per annum
Qualifications:
- Complete Matric/Grade 12
- Tertiary Retail Qualification will be to your advantage
Additional Requirements:
- Excellent numeracy skills
- Retail administration disciplines
- Stock and cash management
- In-depth knowledge of policies and procedures
Competencies:
- Meeting Deadlines
- Minimising Risk
- Interpreting Data
- Planning & Organising
- Thinking Analytically
- Attention to Detail
- Keeping Commitments
- Articulating Information
go to method of application »
Main Purpose:
- To ensure the highest standards of customer service is delivered and sales turnover targets met through effective people management and enforcement of retail disciplines at store level. The successful individual will be responsible for the store administration function and will be an assistant to the Store Manager.
Line Manager: Store Manager
Subordinates: All Flexi timers and permanent staff within the store
Job Specification:
Key Performance Areas:
Ensure adherence to policies and procedures as per the admin policy
- Completion of daily, weekly and monthly admin checks, as per the admin check guideline and checklists
- Perform daily tasks eg. declarations, prepare cash for banking and collection
- Calls logged to rectify issues (stock, maintenance, cash etc)
- Transfer of information contained in instruction letters (RIL, MIL, PCI, SMIL and Memo) and ensure adherence to instructions and adherence to deadlines
Cash control
- Adequate POS training and support is given to staff
- Cash control and banking processes are followed daily
- Cash variances are investigated, followed up on and cleared
- Manual transactions are captured timeously once the store is back on line
Stock Control
- Adequate stock management training and support is given to staff
- Stock management processes are followed daily
- Stock variances are investigated, followed up on and cleared
- Weekly and Quarterly stock counts and takes are prepared for and conducted accurately
- Shoe pairing exercise is completed weekly
- Write offs are controlled adequately
Care taking of the Store in absence of the Store Manager
- Store is opened and trades as per requirement
- Customer relations are maintained
- Adequate staffing and planning is in place
- Instructions and to-do lists are followed
- Disciplinary action takes place, where necessary
- HR relations are maintained
Customer Service
- Development a service ethic culture within the store environment
- Internal and external customer relationship building
- In store coaching and on-going training of skills
- Role model customer centricity and service excellence
Minimum Requirements:
Experience:
- Minimum 5 years’ retail experience
- Minimum 2 years administration management experience
- Experience in working in a small - medium retail turnover store
Qualifications:
- Complete Matric/Grade 12
- Tertiary Retail Qualification will be to your advantage
Additional Requirements:
- Excellent numeracy skills
- Retail administration disciplines
- Stock and cash management
- In-depth knowledge of policies and procedures
Competencies:
- Meeting Deadlines
- Minimising Risk
- Interpreting Data
- Planning & Organising
- Thinking Analytically
- Attention to Detail
- Keeping Commitments
- Articulating Information
go to method of application »
Main Purpose:
- To ensure the highest standards of customer service is delivered, responsible for assisting customers and meeting set targets.
Line Manager: Store Manager
Job Specification:
Key Performance Areas:
Cash control
- Perform cash desk function
- Cash control and banking processes are followed daily
- 0 cash variances maintained
- Manual transactions accurately recorded
Stock Control
- Stock management processes are followed daily
- Customer orders are followed up
- Weekly stock counts are conducted accurately
- Store room department in good condition
- Shoe pairing exercise is completed weekly
Customer Service
- Provide excellent customer service
- Internal & external customer relationship building
- Maintain good customer relationships
- Product knowledge
Minimum Requirements:
Experience:
- Minimum 1 years’ retail experience
Qualifications:
Additional Requirements:
- Retail administration disciplines
- Stock & cash management
- Product knowledge
- Sales knowledge and selling skills
- Knowledge and understanding of policies and procedures pertaining to the cash desk, stockroom, admin and all other relevant policies
- Numerical ability
Competencies:
- Minimising Risk
- Meeting Deadlines
- Planning & Organising
- Thinking Analytically
- Building Relationships
- Attention to Detail
- Understanding Others
- Influencing Others
go to method of application »
Main Purpose:
To ensure the highest standards of customer service is delivered, responsible for assisting customers and meeting set targets.
Line Manager: Store Manager
Job Specification:
Key Performance Areas:
Cash control
- Perform cash desk function
- Cash control and banking processes are followed daily
- 0 cash variances maintained
- Manual transactions accurately recorded
Stock Control
- Stock management processes are followed daily
- Customer orders are followed up
- Weekly stock counts are conducted accurately
- Store room department in good condition
- Shoe pairing exercise is completed weekly
Customer Service
- Provide excellent customer service
- Internal & external customer relationship building
- Maintain good customer relationships
- Product knowledge
Minimum Requirements:
Experience:
- Minimum 1 years’ retail experience
Qualifications:
Additional Requirements:
- Retail administration disciplines
- Stock & cash management
- Product knowledge
- Sales knowledge and selling skills
- Knowledge and understanding of policies and procedures pertaining to the cash desk, stockroom, admin and all other relevant policies
- Numerical ability
Competencies:
- Minimising Risk
- Meeting Deadlines
- Planning & Organising
- Thinking Analytically
- Building Relationships
- Attention to Detail
- Understanding Others
- Influencing Others
go to method of application »
Main Purpose:
- To achieve brand integrity and profitability are upheld, by ensuring our discerning customers are consistently delighted.
Line Manager: Store Manager
Job Specification:
Key Performance Areas:
- To manage the stock room to ensure efficiency, accuracy, store standards, minimizes risk and losses and maximizes sales through implementing all procedures and standards relating to stock
- Ensures proper management of stock in order to have optimal service levels on sales floor, optimal stock room standards and that write offs and losses are in line with company standard
- Ensuring great customer service through stock room management by ensuring quick and easy retrieval of stock, ensuring top quality stock being sold by not having damaged stock as part of sale stock
- Ensuring a safe environment for team members as well as customers by assisting in the management and maintenance of all OHASA standards
Minimum Requirements:
Experience:
- Minimum 2 years’ retail experience
Qualifications:
Additional Requirements:
- Knowledge of relevant administration policies
- In depth knowledge of the system and operation thereof
- Ability to investigate all stock related discrepancies
- Ability to communicate clearly with team and internal structures
- Good understanding of all standards for back office and OHASA
- Administration and stock Management
Competencies:
- Minimising Risk
- Meeting Deadlines
- Planning & Organising
- Thinking Analytically
- Working Together
- Attention to Detail
- Thinking Rationally
- Continuously Improving
go to method of application »
Main Purpose:
To manage a store so that the brand integrity and profitability are upheld, by ensuring our discerning customers are consistently delighted.
Line Manager: Regional Manager
Subordinates: All Flexi timers and permanent staff within the store
Job Specification:
Key Performance Areas:
- To achieve the annual sales budget through meeting and exceeding daily and monthly budgets to ensure the sustainability of the business
- To manage and control the financial aspects of running the store to ensure store profitability
- To adhere to merchandising standards in line with the brand requirements to ensure good product mix
- To ensure proper stock management and control to minimise loss and to ensure product availability
- To deliver the best customer service to ensure the best customer experience
- To build excellent relationships with all relevant service providers (internal and external)
- To manage human resources effectively by recruiting, planning and administrating payroll properly
- To inspire, motivate, develop and hold people accountable appropriately
Minimum Requirements:
Experience:
- Minimum of 5 years’ Store Management experience
- Minimum of 8 years' Retail experience
- Experience in working in a large retail store with a turnover of more than R 20 million per annum
Qualifications:
- Complete Matric/Grade 12
- Tertiary Retail Qualification will be to your advantage
Skills & Knowledge:
- Knowledge of relevant Industrial Relations (IR) Law
- To discipline staff and initiate enquiries
- Understanding of profit and loss (income) statements
- Good understanding of the retail environment and brands
- Administration and stock management
- Conflict management
- Time management
- Customer service skills
- Leadership skills
Competencies:
- Delivering results and meeting customer expectations
- Follow instructions and procedures
- Leading and supervising
- Achieving personal work goals and objectives
- Adhering to principles and values
- Working with people
- Planning and organising
- Coping with pressure and setbacks
- Persuading and influencing
- Deciding and initiating action
- Adapting and responding to change
- Presenting and communicating information
go to method of application »
Main Purpose:
- To ensure the highest standards of customer service is delivered, responsible for assisting customers and meeting set targets.
Line Manager: Store Manager
Job Specification:
Key Performance Areas:
Cash control
- Perform cash desk function
- Cash control and banking processes are followed daily
- 0 cash variances maintained
- Manual transactions accurately recorded
Stock Control
- Stock management processes are followed daily
- Customer orders are followed up
- Weekly stock counts are conducted accurately
- Store room department in good condition
- Shoe pairing exercise is completed weekly
Customer Service
- Provide excellent customer service
- Internal & external customer relationship building
- Maintain good customer relationships
- Product knowledge
Minimum Requirements:
Experience:
- Minimum 1 years’ retail experience
Qualifications:
Additional Requirements:
- Retail administration disciplines
- Stock & cash management
- Product knowledge
- Sales knowledge and selling skills
- Knowledge and understanding of policies and procedures pertaining to the cash desk, stockroom, admin and all other relevant policies
- Numerical ability
Competencies:
- Minimising Risk
- Meeting Deadlines
- Planning & Organising
- Thinking Analytically
- Building Relationships
- Attention to Detail
- Understanding Others
- Influencing Others
Method of Application
Use the link(s) below to apply on company website.
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