Fresh Openings at JLL

Responsibilities

• People Management
• Manage and coach the team while encouraging an environment that supports teamwork, co-operation and performance excellence.
• Develop and sustain a consistently high-quality and well-motivated team.
• Ensure high staff morale, trust and work ethics.
• Assist in mentoring and enabling Training & Development of team members.
• Encourage collaboration and development of best practice
• Ensure your team is fully informed about operational updates, processes and account wide objectives so that they feel informed, involved and supported.
• Lead by example and be confident in influencing decisions and senior stakeholder teams
• Customer Experience
• Promote and support a first class and professional customer experience across all services lines. Ensuring that customers are given a prompt and efficient service and expectations are consistently exceeded.
• Ensure procedural standards manual (SOPs) are kept up to date and the team adhere to them.
• Address and resolve all internal / external client issues.
• Client/Stakeholder Management
• Deliver excellent customer service to meet or exceed on-site client’s expectations.
• Build and develop effective relationships with key stakeholders &/or client and be comfortable working across all levels.
• Monitor procedures to ensure client’s expectations are conveyed and worked upon.

Procurement & Vendor Management

• Assist in the management of all contractors on site to ensure they perform to the required standards (including inspection of vendors’ works)
• Ensure vendor KPI’s and SLA’s are consistently achieved through periodic reporting and management meetings.
• Support vendor procurement processes in accordance with agreed client procurement guidelines as well as Jones Lang LaSalle procurement best practices.

Contracts Management

• Ensure that all contracts are professionally delivered at the right cost and in line with the Jones Lang LaSalle Code of Ethics.
• Support in monitoring expiry of contracts.
• Continually assess contracts to ensure best value delivered to the client.

Finance Management / Cost Control / Profitability

• Assist in ensuring that the site’s financial operations are meeting targets and control requirements.
• Manage the finance process from conception, approval, delivery, sign off and verification to ensure they are completed within a timely manner and to an acceptable standard.
• Assist and monitor financial processes to ensure account payable procedures are always followed.
• Submit Order Requests as necessary through Coupa.

Health & Safety Management

• Implement and manage safety procedures to ensure the provision of a safe working environment.
• Ensure compliance with statutory regulations on fire and health and safety standards.
• Ensure all employees are aware of Hygiene, Health and Safety policies and Fire Regulations.
• To record and report all accidents, good catches, and near misses within the location adhering to company procedures.
• Manage the access to work (ATW) procedures, including collation of vendor Risk Assessments (RA), Method Statements (MS) and chemical data, where relevant.
• Initiate, review and approve non engineering related site and contractor risk assessments & method statements (RA MS)
• Ensure all equipment within your managed contracts, are well maintained and is in good working order.

Site Operations Management

• Ensure procedural standards manual (SOPs) are kept up to date and adhered to.
• Be aware of all projects which are happening within the portfolio that may have an impact on operational delivery, contract or BlackRock risk. 
• Meet or exceed site Key Performance Indicators (KPI’s); monitor Service Level Agreements (SLA’s) monthly to identify potential challenges and plan corrective actions accordingly.
• Manage work orders within your managed contracts on the CMMS (Corrigo) by looking ahead to upcoming deadlines and due dates. Work with vendors to ensure correct WO paperwork received and returned to maintain auditable process.
• Use management information tools and reports to drive down re-occurring faults.
• Implement Industry Best Practice operations by challenging the status quo. Be prepared to change processes and procedures to improve building and facilities management.
• Ensure all Critical Environment (CEM) requirements within facilities management are met.
• Seek ways to reduce costs and improve operational standards.
• Conduct site inspections and assessments to ensure all building procedures and performance measures are always maintained.
• Coordination of emergency support, and where reasonably practical, site attendance may be requested.
• Ensure all FM helpdesk (Corrigo) tickets are managed properly to avoid any unjustified extensions or overdue tickets.

Risk Management

• Assist in the implementation and management of a property risk management program.
• Support the implementation and monitoring of disaster recovering and business continuity plans.
• Follow established escalation procedures and incident reporting procedures.
• Adhere to Jones Lang LaSalle’s business conduct by ensuring compliance with the firm’s guidelines, procedures and strategies.

Compliance / Reporting

• Support compliance with Jones Lang LaSalle minimum audit and compliance standards in facility management, financial management and operational policies and procedures.
• Carry out audits and inspections in line with JLL business management systems and standard processes and ensure the actions database is updated on a regular basis.

Additional Responsibilities:

• To attend all location management meetings and any company meetings as required.
• To take responsibility for contributing towards your own development, with the guidance of your line manager, and attending training courses where reasonably practicable.
• To act as a positive ambassador for the business.
• To attend to any reasonable request made by the client, JLL, or BlackRock Management.

You need to be able to demonstrate the following skills and experience:

• Experienced in facilities, property management, hospitality or related field
• Have competent Quality, Health, Safety and Environment skills to support implementation of soft service requirements, ideally with a recognised certification
• Able to demonstrate knowledge of local health and occupational safety requirements
• Experienced in dealing with facilities and vendor management for specialized services
• Able to demonstrate capacity to understand and interpret commercial contracts
• Confident in budget management and financial analysis
• The ability to effectively deal with stressful situations
• Able to demonstrate superior people and contractor management skills
• A strong communicator – good presentation skills and possess strong verbal & written communication skills (English & local language).

Person Specification:

• Passionate about customer experience
• Confident presenter and strong ability to coach and mentor others
• High attention to detail
• Flexible, adaptable and proactive
• A problem solver
• Ability to build positive relations with colleagues, guests and clients
• Strong team player with a commitment to support their colleagues. 3 years’ experience within a contract/project/facilities management team including staff management and HR preferred.
• Computer Literate – good understanding and working knowledge of office software.
• An influential communicator, with the ability to deliver clear and concise messages and identify mutually agreeable solutions

go to method of application »

Role Purpose 

Reporting daily to the Office Service Coordinator or Facilities Manager, the role of Facilities Assistant has been created to assist in all and any areas to ensure that the FM services to the building run smoothly.

What this job involves 

• Assessing building maintenance issues by conducting weekly walks of the building and recording the findings.
• Working with the Facilities Manager and Moves and Changes team to address internal space requirements and to organise/assist with team moves and Moves and Changes team.
• Monitoring stock levels of Stationary and Consumables used by Employees and placing orders with suppliers.
• Managing internal moves within the building with the Facilities Manager.
• Working with Facilities Manager and Moves and Changes team to maintain floor plans.
• Assisting in setting up in house and external events as and when required.
• Working with the Building Operations team and reporting all defective H&S equipment to the respective person and arrange for repairs to be carried out.
• Supporting the Office Service Coordinator as and when required regarding vendor management and Soft Service Support.
• Managing fire wardens and first aiders and assist with scheduling training and refresher training as necessary.
• Upkeep and review of Manuals, Handbooks, Guidance notes etc.
• Cover Receptionist Role & Responsibilities when required
• Understand primary responsibilities of Meeting and Evens and support M&E Specialist when required
• Manage day to day mail room operation, deliveries, enquiries, etc.
• Be aware of basic procedures, courier suppliers and all external key contacts.
• Manage mail related supplies stock and place order when needed.
• Other tasks and duties as required.

Every day is different, and in all these activities, we’d encourage you to show your ingenuity. 

Sounds like you? To apply you need to be / have:

• Previous experience of working within a high profile corporate environment
• Previous reception or hospitality experience would be beneficial
• Pro-active and hands on – happy to support other Team members
• Knowledge of Facilities Management processes preferable
• IT Skills, Outlook, Excel, Word.
• Professional, friendly and welcoming attitude
• Good attention to detail
• Ability to show initiative
• Excellent communication skills
• Organisational skills and the ability to prioritise a busy workload
• Customer service background essential

go to method of application »

The Technical Services Manager (TSM) role will involve both day to day facilities coordination and management of multiple ad-hoc projects for the client’s corporate facilities, including critical environments. The local sites set-up brings interesting challenges in Facilities & Real Estate and we are looking for an assertive candidate who can communicate effectively and cross-functionally to understand business needs, problem-solve and deliver facilities solutions that are both high-quality and cost-effective.

What this job involves:

• Establish relationships with client Site Leads, Area and Regional FM managers, business partners such as EHS leads, IT to establish trust and credibility in the delivery of IFM services
• Resolve Hard services FM issues at sites under purview, escalating when needed
• Develop the team’s existing skills and add new competencies to enhance service and drive opportunities for more self-performance
• Drive performance as measured by client’s Key Performance Indicators
• Manage subcontractors and suppliers to deliver goods and services against contracts and expectations
• Managing on site teams including allocating resource, delegating workload, ensuring adherence to best practices etc.
• Drive and promote safety culture within portfolio including subcontractors, suppliers and visitors
• Liaising with the EHS team and assist with any technical issues arising from an incident, near miss, investigation or other circumstances which require an engineering subject matter expert.
• Ensure client satisfaction with delivery of Facility Management services and provide a lead role in monitoring and increasing customer satisfaction.
• Support in the implementation of short and long-term projects for the client as requested.
• Import JLL best practices in the interest of exceeding client goals and expectations
• Gap Analyses full sites PPM schedule against site assets. Report and align with client + drive mitigation.
• Review of as built against design for office area. Report and align with client + drive mitigation.
• Procurement of goods and services for client’s buildings utilizing Jones Lang LaSalle sourcing teams.
• Holding regular meetings with Landlord, ensuring that terms of lease are being provided to client- e.g. external maintenance, central plant management.
• Processing and controlling of invoices and work orders, opening and monitoring budgets in the financial system (Oracle), preparing and updating forecasts.
• Supporting the sites with failures and remediation of engineering items
• Working with the Line Manager and EMEA Engineering Regional Manager, evaluate, propose and implement appropriate tools/processes to support the engineering function and evaluation of best practice compliance.
• Coordinate the appointment of authorised Persons for respective fields (Electrical, confined space etc.)
• Full understanding of Technical budget across region
• Over sight and support for All Operations – providing real support (on-site and remote) to all engineering operations managed by JLL
• Assisting with issue resolutions
• Supporting recruitment activities
• Ensuing role out of consistent operations
• Develop and support a sustainability and sourcing focus, delivering quality, frugal and sustainable solutions for Client.
• Engage and collaborate with EMEA peer group to build consistency of solution/process across all soft services delivered.
• Actively support the EMEA Hard Services Best Practice & Quality Lead in developing standards, processes up and down the hard services organization
• Actively support the EMEA Procurement Lead on Procurement projects, savings paperwork, contract compliance and sustainability initiatives.
• SLA & KPI tracking systems (PPM and Critical PPM compliance measurement)
• Response time to Service Requests within the Client’s severity requirements
• Measure preventative maintenance compliance on a monthly basis for Facility assets
• Measure preventative maintenance compliance on a monthly basis for critical equipment such as MDF, IDF rooms and others
• Compliance with local Health and Safety regulations
• Customer Satisfaction
• Pursue continuous improvement

go to method of application »

Role Purpose 

This exciting role has a range of components including:

• Regional Technical Security Manager is responsible design security system for all countries within AE / AME Region, ensuring that the bank meets both the Bank's internal standards and specifications as well as individual country regulatory requirements.
• The technical Security Manager will also assist Global team with implementation of new technologies for the enhancement of the current system and user experience within AE / AME Region.

What this job involves 

• Provide assurance that any installations of security technology including access control, CCTV and security alarms are in-line with GSOS.
• Ensure the application of the Banks AC, CCTV and Alarm systems standards.
• Support the development of budgets catering for technology related requirements.
• Obligations registers.  Ensure compliance with any national legislation / regulations related to security systems.
• Develop PPM and LCR schedule for all locations in conjunction with FM
• Participate in all relevant PWG
• Develop the technology security plans for all projects.  / Review and approve due diligence of new premises, layouts, fit-outs, and other Security related details of new projects.
• Develop RFP documentation, Support the RFP process.
• Oversee the commission of all systems.
• Mentor, coach and motivate cluster and country security leads. Providing necessary support, advice and training.
• Meet the Groups reporting requirements.
• Actively participate and contribute to the S&S LT

Transformation

• Assist in the development of development of Group Security Policies, Standards and Procedures on installation and operations of security system.
• Quarterly product review.  Oversee the development (in conjunction with G4S) of the release of a Quarterly security technology review to raise awareness of emerging products (safety and security), trends and developments to be presented to Group highlighting how this will benefit the Bank, reduce risk, increase efficiency (not limited to G4S products).  

The successful candidate shall have:

• A related related degree in related field and or other professional security qualifications or certifications such as Lenel Certified, DL EMEA Core (OnGuard Enterprise, Milestone Certified Design Engineer.
• 5+ years of relevant experience of managing technical security systems / projects (CCTV, access control, video analytics etc).
• Ability to work in an international, highly matrixed environment with a high number of stakeholders
• International experience and advantage
• Membership of a recognised proffessional security body is desirable
• At least 2 years of managerial experience
• Excellent organisation and time management skills with a great attention to detail
• Strong verbal and written communication skills
• Strong organizational and time management abilities
• Excellent attention to detail and quality
• Strong analytical, critical thinking and problem-solving skills
• MS Office skills
• Client relationship
• High degree of comfort in fast-paced dynamic / ambiguous environment
• Knowledge of Access Control systems to include Physical Identity Access Management (PIAM), Physical Access Control Systems (PACS), Visitor Management Systems (VMS), Access Control Devices & Equipment preferred
• Knowledge of IT systems and configuration preferred
• Knowledge of and experience in PMP software development methodologies a plus
• Experience of planning, controlling, monitoring, and reporting on the delivery of projects