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  • Posted: Mar 13, 2024
    Deadline: Not specified
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    Hollywoodbets have been revolutionising betting within South Africa since 1999 and we are currently making inroads further into Southern Africa. As a frontrunner in our industry we are always finding new ways to give our customers the best betting experience. Our sports betting site features a large variety of events and markets to bet on, with expert bet...
    Read more about this company

     

    Team Leader (Mobile) - Polokwane

    Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

    We have an amazing opportunity for a Team Leader (Mobile) to be based in Polokwane, Limpopo. Do you think you have what it takes to be our newest Purple Star?

    The purpose of this role is to support the operations of the Mobile Department, on projects directed at maximizing Company profits and increasing customer base through marketing campaigns.

    With Hollywoodbets You Will:

    Innovate and create as part of a like-minded, authentic Team eager to achieve goals.

    Embrace challenges and the thrill of working in a vibrant and fast-paced industry.

    Grow with our development plans and culture that allows you to further your career.

    You Bring:

    • Minimum of 1-year sales/marketing/promotional experience.
    • A valid driver’s license. 
    • Have a minimum of 1-year driving experience. 
    • Willingness to do shift and weekend work. 

     A Bonus to Have:

    • Relevant Diploma/Degree.

    What You Will Do for The Brand:

    • Work closely with Area Managers to meet required targets.
    • Plan marketing campaigns/promotions/events with the assistance of the Area Manager and regional marketing Team.
    • Facilitate daily promotional activities.
    • Ensure marketing material is available and in good condition for all campaigns. All campaigns/promotions should be completed successfully and professionally.
    • Management of stock (daily report on stock levels and usage).
    • Measure the effectiveness of promotions. Use Promo Tracker to measure the effectiveness of the promotion/event/campaign.
    • Conduct market analysis/research to make suggestions for improvements within the mobile department.
    • Recruitment and interviewing in coordination with Area Manager and HR department.
    • The performance and team management of sales agents this includes the setting of daily targets, completing performance reviews, (twice a year) conducting day-to-day people management functions such as HR/IR, and the poor performance of team members (PIP) function.
    • Management of team members leave, absenteeism, and attendance.
    • Identify potential of Top Up Voucher outlets. Visiting outlets where required.
    • Organise continuous training to ensure sales agents understand the different betting types, betting process, products and TUV.
    • Weekly completion of all Moodle/Betstrike and Voice note training and Trainer on Wheels.
    • Ensure that cash-ups are done following the cash-up procedures. Responsible to ensure that there are no shortages. Report all shortages to management immediately.
    • Ensure that Booster vehicles are clean, branding is in good condition, vehicle inspections are conducted weekly, and that vehicles are serviced.
    • Submit Daily Reports.
    • Any other related duties that might be required

    What You Will Bring to The Team:

    • Excellent communication and interpersonal skills. 
    • Exceptional Leadership skills. 
    • Impressive planning, organizational and time management skills. 
    • Good knowledge of Marketing Management and Impressive presentation and facilitation experience.
    • Excellent knowledge of operating systems, Mobile TUV, Betting Procedures. 
    • Demonstrates exceptional attention to detail.
    • Strong People Management skills and problem-solving skills. 
    • Good report writing skills (Verbal and written).

    go to method of application »

    Reconciliation Clerk X2 - Umhlanga

    Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

    We have amazing opportunities for Reconciliation Clerks. Do you think you have what it takes to be our newest Purple Star?

    The successful candidates will be expected to ensure validity of revenue, expense, deposits, withdrawals and any other transactions and eliminate misappropriation of company assets and/or fraudulent financial reporting.

    With Hollywoodbets You Will:

    Innovate and create as part of a like-minded, authentic Team eager to achieve goals.

    Embrace challenges and the thrill of working in a vibrant and fast-paced industry.

    Grow with our development plans and culture that allows you to further your career.

    You Bring:

    • Completed Matric with English and Mathematics.
    • Computer literate.

    A Bonus To Have:

    • Completed or studying towards a diploma/degree, majoring in accounting or auditing will be advantageous.
    • Valid driver’s license.

    What You’ll do For The Brand:

    • TUV reconciliations
    • Tote reconciliations
    • Bank EFT Deposit reconciliations
    • Betting reconciliations
    • Credit Card reconciliations
    • Manual transactions reconciliations
    • Auditing receivables (credit card or other)
    • Perform cash counts when requested
    • Perform paperwork audit and daily recons
    • Reconciliation of Masterfile
    • Ensuring shortages, a transposed onto the recovery Masterfile
    • Ensuring shortages are escalated and followed up with weekly
    • Ensuring weekly deadlines are met timelessly
    • Collect and analyse data
    • Establish recommendations for the information collected
    • Perform research and development as required
    • Determine compliance with policy and procedures
    • Stock counts and fixed asset counts and confirming vending stock
    • Perform branch Food and beverage stock counts
    • Reporting daily observations to your senior and manager
    • Assisting the branches and/or relevant department to clear queries
    • Reporting to management
    • Reconciliation of pastel accounts
    • Submitting daily/ Weekly timesheets
    • Voucher verification
    • Work in concurrence with the team and be a team player
    • Perform ad hoc assignments as they arise.

    What You’ll Bring To The Team:

    • Good communication and Interpersonal skills.
    • Impressive planning, organisational and time management skills.
    • Good business acumen and high ethical work standards.
    • Ability to multitask and always show initiative.
    • Ability to work under pressure and still produce good quality results timeously.
    • Excellent presentation and reporting skills.

    go to method of application »

    Senior Continuous Improvement Officer

    Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

    We have an amazing opportunity for a Senior Continuous Improvement Officer. Do you think you have what it takes to be our newest Purple Star?

    The Senior Continuous Improvement Officer will be responsible in aiding in the achievement of business objectives through operational surveillance as well as to provide support and supervision to the Continuous Improvement Officers.
    With Hollywoodbets You Will:

    Innovate and create as part of a like-minded, authentic Team eager to achieve goals.

    Embrace challenges and the thrill of working in a vibrant and fast-paced industry.

    Grow with our development plans and culture that allows you to further your career.

    You Bring:

    • Computer literate.
    • MS Office knowledge.


    A Bonus To Have:

    • Completed or studying towards a related certificate/ diploma or degree.
    • 1 years’ experience in a supervisory role.
    • 2 -3 years’ experience within the Operations environment.

    What You’ll Do For The Brand:

    Supervisory:

    • Providing Supervisory Support to the department in the presence and absence of the Continuous Improvement Team Leader.
    • Structuring and Supervising on the job training to the Continuous Improvement Officers.
    • Ensuring that the Continuous Improvement Officers are effectively rostered to carry out the department’s mandate on a daily basis.
    • Observe and report on non-compliance of all operational policies and procedures.
    • Report all violations and suspicious behaviour to the Continuous Improvement Team Leader and Manager in writing and verbally.
    • Compiling and submitting investigations as well as exception reports as directed by Management.
    • Travelling to regions as per operational requirements.

    Observe if cash safety procedures are being followed, this includes but is not limited to:

    • Safe Opening.
    • Safe Closing.
    • Admin door locked.
    • Float issuing.
    • Cash Transfers.
    • Bank Prep and dropping.
    • Cash in Transit.

    Monitor and report on irregularities relating to:

    • Negligent storage or handling of cash.
    • If security procedures are being followed. E.g. Searching, Opening and Closing Security Procedures.
    • Report late opening and late closing of branches.
    • Cleanliness and appearance of Branch/Support Centres.
    • Unauthorised mobile phone users while on an active shift.
    • Verify Patron head counts.
    • Marketing promotions on site.
    • Visible Health and Safety deviations.
    • Internal Audit and Compliance Audits being conducted.
    • Fixtures, fittings, furniture or equipment that is broken which requires maintenance or repairs.
    • Inefficiencies in customer service at branch and contact centre levels e.g. No floor walks done by Team Leaders, no interactions with clients, long queues, frustrated clients etc.
    • Unproductive congregation of Team Members or abuse of time while on active duty.
    • Bad rostering of Team Members e.g. Ratio between Clerks and Patrons or ratio between Team members and productivity observed.
    • Team members who arrive late for their shift or leave early before shift end.
    • Team Members not in proper uniform.
    • Team members using company property for personal use.

    Operations:

    • Assist Support Departments across the entire business with any Investigative matters that require the viewing of CCTV Surveillance footage.
    • Assist Area or Regional Managers with any Investigative matters that require the viewing of CCTV Surveillance footage.
    • Assist with any betting related queries which requires the viewing of CCTV Surveillance footage.
    • Observe and report any suspicious or unusual behaving Patrons/Team members.
    • Report any unauthorised persons in restricted areas such as behind the counters, out of bound areas or in the admin/cash office.
    • Observe terminals logged on with cash while unattended.
    • Identify and report facial recognition cameras that are out of focus or requires maintenance/repairs.
    • Assisting the operational team in resolution of findings through interaction with the Operations Manager, Commercial Managers, Regional Managers and other department heads.
    • Playing a key role within task teams from time to time to resolve incidents or facilitate lasting solutions.
    • Assistance with the review of operational policies and procedures based on findings in the role.
    • Reviewing clerk productivity and branch profitability and stakes reporting to ensure prioritisation of focus areas and review effects of resolutions implemented.
    • Project management of findings through to resolution implementation with the operational team.

    What You’ll Bring To The Team:

    • Demonstrate good analytical skills.
    • Strong computer skills.
    • Demonstrate creative skills.
    • Strong sense of accountability.
    • Work under pressure and able to meet deadlines.
    • Demonstrate excellent attention to detail.
    • Must be able to plan effectively and efficiently in order to meet deadlines.

    go to method of application »

    Senior Team Leader - Cape Town

    Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

    We have an amazing opportunity for a Senior Team Leader for our Waterkant Branch. Do you think you have what it takes to be our newest Purple Star?

    The successful candidate will be responsible for managing the Branch to achieve the business objectives in accordance with the Regional and Retail Operations strategy.

    You Bring:

    • 1 year in a management capacity or managerial experience.

    A Bonus To Have:

    • Relevant Diploma, Degree or NQF 4 Learnership.
    • Valid driver’s license.
    • 1 year sales management experience.
    • 1 year cash management experience.
    • 1 year within the Gaming or Betting industry.

    What You’ll Do For The Brand:

    Branch growth

    • To manage the achievement of targets and branch growth in accordance with operational procedures.
    • Branch Administration and Cost Management.
    • Manage branch cost and budget to ensure maximum profitability and manage monthly expenses.
    • Cash management within the branch according to defined processes, procedures and minimize risks, theft and fraud.
    • Ensure daily banking schedules are submitted to the Area Manager.
    • Ensure adherence to credit card administration and EFT policies where applicable.
    • Senior Team Leaders must send an email notifying the Branch, Regional Manager and Cash Management Department of the shortage.
    • Recovery process must be managed in line with processes and procedures.
    • Manage branch stock control to ensure that there is sufficient supply (although not over/under).
    • Ensure that a stock taking is done weekly and account for stock shortages.
    • Manage all security aspects in the branch.

    Branch Appearance

    • Ensure that the branch is always neat and tidy according to Hollywood standards.
    • Ensure that the facilities are well maintained and in working condition.

    Branch reporting

    • Ensure that daily newsflashes provide a high level overview of the operations for the day.
    • Ensure weekly/monthly reporting on branch performance based on stakes, number of bets per type of bet, branch budget and costs and growth plans as well as high risk and compliance issues.

    Customer Experience

    • Ensure superior customer service and customer experience.
    • Pro-actively address customer complaints and ensure customer feedback is positive.
    • Build strong relationships with regular customers and punters.
    • Create a customer centric culture within the branch and drive the philosophy of “service with a smile” at all times.

    Compliance

    • Ensure compliance with company, legislative and legal requirements.
    • More specifically, ensure compliance with Gambling Board requirements.
    • Compliance and adherence to company's internal control policy, Compliance to the Code of Ethics and escalate fraudulent activities.
    • Ensure that there is a registered FICA officer on site at all times during operating hours and compliance posters are displayed.

    Communication

    • Manage communication within the branch to ensure that all communication that should be disseminated to team members is in fact being communicated and team members are aware of key business campaigns, business updates and marketing campaigns.
    • Ensure that the correct lines of communication is followed at all times and that timeous feedback is provided to support office when information is requested.

    People Management 

    • Manage team member rosters/schedules and ensure the branch is adequately staffed taking into account busy periods, events and operational requirements.
    • Ensure staff attendance and behaviour is manage with the directive of the Area Manager.
    • Identify training and development areas and address interventions with the Area manager.
    • Ensure all new take on documentation is submitted timeously to the Human Resources department.

    Values

    • Actively promote the Hollywood values.
    • Live the values and lead as an example to the team.

    What You’ll Bring To The Team:

    • Good communication and Interpersonal skills.
    • Excellent planning, organisational and time management skills.
    • Strong attention to detail and the ability to show initiative at all times.
    • High ethical standards and must be reliable at all times.
    • Impressive people management and reporting skills.

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    Housekeeping - Cape Town

    You Bring

    • Housekeeping experience 

    A Bonus to have:

    • Matric

    What You’ll do for the Brand:

    • Cleaner attired in Hollywood Uniform as per prescribed rules and regulations. Personal hygiene always maintained.
    • Ensures work areas are clean and tidy prior to opening, during service and at closing times (this includes the inside and outside of the Branch, as well as the car Park area).
    • Floors are swept and mopped, scrubbed, and/or vacuumed. Walls are cleaned. Refuse is gathered and disposed of. Bins are to be emptied, washed, or sanitized and replaced with refuse bags.
    • Toilets are to be cleaned.
    • Tables and counters, chairs, TV screens, furniture, lights, and machines and/or equipment is clean and wiped prior to team members commencing work.
    • Ensures that service areas are neat and tidy during peak periods and quiet periods.
    • Appropriate use of cleaning chemicals and cleaning detergents.
    • Requests cleaning fluids and/or worn cleaning equipment e.g., mops/brooms/dusters from Branch Manager as and when required.
    • Declares breakages to the Branch Manager.
    • The cleaning of branch aircon filters weekly.
    • Ensure that all tables & chairs in the Gaming areas are maintained – seat covers are monitored, and request replacements as needed.
    • Table legs are adjusted to avoid wobbling, table tops and edges should be reported if refurbishing is required.

    What You’ll Bring To The Team

    • Good communication and interpersonal skills.
    • Strong attention to detail.
    • High level of integrity, trustworthiness & reliability.
    • Portray strong attention to detail, whilst maintaining efficiency.
    • Excellent customer service skills.

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    Marketing Coordinator - Durban

    You Bring:

    • 1-2 years in a Marketing related position

    A Bonus To Have:

    • Diploma or Degree qualification in Marketing or in a related field.

    What You’ll Do For The Brand:

    • Implements marketing, events and advertising campaigns by assembling and analysing strategy objectives and sales forecasts; preparing marketing and advertising strategies, plans, and objectives; planning and organising promotional presentations; updating calendars.
    • Prepares marketing reports by collecting, analysing, and summarizing reports.
    • Keeps promotional materials ready by coordinating requirements with graphics department; inventorying stock; placing orders; verifying receipt.
    • Supports regional marketing teams with major campaigns.
    • Researches competitive products by identifying and evaluating product characteristics, market share, pricing, and advertising; maintaining research databases.
    • Monitors budgets by comparing and analysing actual results with plans and forecasts.
    • Create, deliver, edit, and optimize marketing materials.
    • Ensure that messages are supportive of and consistent with marketing strategies.
    • Provide support to marketing department.
    • Coordinate flow of information and communication and disseminate it according to plan/strategy.
    • Create thought leadership materials.
    • Research media coverage and industry trends.
    • Develop fresh story ideas.
    • Conduct extensive media outreach.
    • Improve communication efficiencies within company.
    • Prepares marketing reports by collecting, analysing, and summarizing reports.
    • Keeps promotional materials ready by coordinating requirements with graphics department; inventorying stock; placing orders; verifying receipt.
    • Supports regional marketing teams with major campaigns.
    • Researches competitive products by identifying and evaluating product characteristics, market share, pricing, and advertising; maintaining research databases.
    • Monitors budgets by comparing and analysing actual results with plans and forecasts.
    • Create, deliver, edit, and optimize marketing materials.
    • Ensure that messages are supportive of and consistent with marketing strategies.
    • Provide support to marketing department.
    • Coordinate flow of information and communication and disseminate it according to plan/strategy.
    • Create thought leadership materials.
    • Research media coverage and industry trends.
    • Develop fresh story ideas.
    • Conduct extensive media outreach.
    • Improve communication efficiencies within company.
    • Management of junior marketing team and interns

    What You’ll Bring To The Team:

    • Must be able to plan effectively and efficiently in order to meet deadlines.
    • Solve problems and issues in a timely and effective manner
    • Portray time management skills.
    • Ability to accurately check processes and tasks.
    • Approaches own work with dedication and high sense of responsibility.
    • Strong communication skills.
    • Providing excellent customer service and care.

    go to method of application »

    Customer Success Manager - Umhlanga

    You Bring:

    • Valid Driver’s License.
    • Valid Degree/ Diploma.
    • Minimum of 5 Years’ experience in Performance Marketing, Brand Management, Communication. and Advertising Administrative Management experience.
    • Minimum of 5 Years Management experience.
    • Minimum of 3 Years CRM, Customer Experience

    A Bonus To Have:

    • Matric.

    What You’ll Do for The Brand:

    Strategic Planning & Implementation:

    • Understand and document our customer centric process and journey and create and implement strategies that drive customer acquisition, retention and reactivation.
    • Be the expert on our customers, who are they, how, when and why they make the decisions they do, any barriers to buying and build strong relationships with them by gathering customer feedback in real time and use this to improve overall customer experience.
    • Identify key triggers that will improve acquisition, retention and communication strategies.
    • Champion opportunities to consistently improve the Hollywoodbets customer experience and be the voice of the customer.
    • Drive customer retention, reduce churn, and increase customer satisfaction, loyalty and advocacy.
    • Guide Team in effective client issues resolution and handle any escalations.
    • Develop listening points in the customer journey,
    • Work with marketing managers and marketing analysts to clearly define segmentation of customer base and varying targeted strategies and identify opportunities for continuous improvement.
    • Test new strategies for driving customer value and continuously optimise these.

    People:

    • Ability to project manage a broad variety of projects with a diverse Team of people.
    • Responsible for setting direction, conducting performance reviews and conducting the day to day people management functions of project Teams.
    • Excellent people and management skills to interact with Team, colleagues, cross-functional teams and third parties. Team player!
    • Build long term relationships with Team Members, customers, regulatory bodies and other stakeholders
    • Excellent project management, organizational and time management skills
    • Work closely with other managers to optimise workflows, resolve challenges, and present solutions.
    • Provide ongoing training to ensure your Team consistently performs above standard
    • Excellent leadership, communication, and decision-making

    Business Development:

    • Use strong analytical abilities to evaluate end-to-end customer experiences and journeys across multiple channels as well as customer touch points.
    • Ensure a thorough understanding of our customers and products and be obsessive about how we communicate with our stakeholders.
    • Conduct a situation analysis of our current marketing activities and make recommendations for improved outcomes and efficiencies.
    • Consistently identify revenue opportunities within our established customer base and manage consistent growth by effectively targeting new audiences.
    • Identify competitors and evaluate their strategies and positioning and devise counter-strategies.

    Analytics & Reporting:

    • Understand key performance metrics, automation and make use of analytics tools to provide in-depth research, forecasts, competitive analyses, campaign results, and customer trends & insights in order to translate results into actionable insights for Teams across the business.
    • Exceptional ROI-tracking skills, able to prove what is –or isn’t—working and providing recommendations and adapting plans to improve performance.
    • Weekly, monthly, quarterly and annual reporting.
    • Ongoing review of analytics to provide insights and optimise strategies and plans.

    Other:

    • Other ad hoc duties that might be required

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    Senior Trainer (X2)

    The Star Factory has an exciting opportunity for X 2 Senior Trainers to be based in Gauteng. The Senior Trainer is responsible for handling all levels of training and development for the group which includes creating a training vision for the company and mobilizing all the training resources of The Star Factory to achieve these goals.

    Minimum requirements:

    • Relevant Diploma/Degree or studying towards.
    • A minimum of 5 years training experience.

    Advantageous:

    • SDF registered.

    Responsibilities:

    • Create an effective learning environment incorporating online, remote, and face-to-face strategies.
    • Facilitate and conduct outcomes-based training.
    • In consultation with HR, conduct continuous skills gap analyses at all job levels.
    • Develop and implement learning interventions as agreed by business and senior management.
    • Research and recommend new training methods.
    • Conduct pre and post-training assessments for delegates.
    • Facilitate, design and develop learning content.
    • Establish and maintain learner records after each intervention.
    • Compile and submit post-training reports for internal and external training conducted.
    • Monitor and report on the effectiveness of training interventions, to identify opportunities for improvement.
    • Conduct evaluation of the impact of training and advise on corrective measures.
    • Understanding e-learning techniques, and where relevant, being involved in the creation and/or delivery of e-learning packages.
    • Helping individuals, line managers and HR to solve specific training problems, either on a one-to-one basis or in groups.
    • Amending and revising programs as necessary, in order to adapt to changes occurring in the work environment.
    • Designing and expanding training and development programs based on both the business and the individual's needs.
    • Maintain an e-learning library of systems training content on the learning management system, ensuring that material is kept up to date and is relevant.
    • Keep an accurate record of all training conducted in line with agreed standard operating procedures.
    • Manage the Star Labs hub, and in consultation, create new training programmes, assessing their effectiveness and reporting to the business.
    • Coordinate the technical learning journey for each job description in the business.
    • Responsible for all leadership training and development, in consultation with HR.
    • Ensure skills training complies with the skills component of the BBBEE scorecard, liaising with Star Factory in compliance reporting.

    Skills and competencies:

    • Excellent communication and interpersonal skills.
    • Impressive planning, organizational and time management skills.
    • Demonstrates exceptional attention to detail.
    • Good report writing skills (verbal and written).
    • Proficient in training methodologies and best practices.
    • Result-driven taking accountability to deliver despite obstacles.

    go to method of application »

    Senior Trainer X2 - Cape Town

    The Star Factory has an exciting opportunity for X 2 Senior Trainers to be based in Gauteng. The Senior Trainer is responsible for handling all levels of training and development for the group which includes creating a training vision for the company and mobilizing all the training resources of The Star Factory to achieve these goals.

    Minimum requirements:

    • Relevant Diploma/Degree or studying towards.
    • A minimum of 5 years training experience.

    Advantageous:

    • SDF registered.

    Responsibilities:

    • Create an effective learning environment incorporating online, remote, and face-to-face strategies.
    • Facilitate and conduct outcomes-based training.
    • In consultation with HR, conduct continuous skills gap analyses at all job levels.
    • Develop and implement learning interventions as agreed by business and senior management.
    • Research and recommend new training methods.
    • Conduct pre and post-training assessments for delegates.
    • Facilitate, design and develop learning content.
    • Establish and maintain learner records after each intervention.
    • Compile and submit post-training reports for internal and external training conducted.
    • Monitor and report on the effectiveness of training interventions, to identify opportunities for improvement.
    • Conduct evaluation of the impact of training and advise on corrective measures.
    • Understanding e-learning techniques, and where relevant, being involved in the creation and/or delivery of e-learning packages.
    • Helping individuals, line managers and HR to solve specific training problems, either on a one-to-one basis or in groups.
    • Amending and revising programs as necessary, in order to adapt to changes occurring in the work environment.
    • Designing and expanding training and development programs based on both the business and the individual's needs.
    • Maintain an e-learning library of systems training content on the learning management system, ensuring that material is kept up to date and is relevant.
    • Keep an accurate record of all training conducted in line with agreed standard operating procedures.
    • Manage the Star Labs hub, and in consultation, create new training programmes, assessing their effectiveness and reporting to the business.
    • Coordinate the technical learning journey for each job description in the business.
    • Responsible for all leadership training and development, in consultation with HR.
    • Ensure skills training complies with the skills component of the BBBEE scorecard, liaising with Star Factory in compliance reporting.

    Skills and competencies:

    • Excellent communication and interpersonal skills.
    • Impressive planning, organizational and time management skills.
    • Demonstrates exceptional attention to detail.
    • Good report writing skills (verbal and written).
    • Proficient in training methodologies and best practices.
    • Result-driven taking accountability to deliver despite obstacles.

    go to method of application »

    HR Oracle Specialist

    Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

    We have an amazing opportunity for an HR Oracle Specialist. Do you think you have what it takes to be our newest Purple Star?

    The successful candidate will be responsible for managing and analyzing HR data and systems, ensuring the accuracy and integrity of HR information systems, data and reporting, in order to assist with strategic decision-making within the organization. The HR Oracle Specialist will demonstrate technical expertise, analytical skills, and an understanding of HR processes.

    With Hollywoodbets You Will:

    Innovate and create as part of a like-minded, authentic Team eager to achieve goals.

    Embrace challenges and the thrill of working in a vibrant and fast-paced industry.

    Grow with our development plans and culture that allows you to further your career.

    You Bring:

    • Experience with Oracle.
    • Experience as an HR Specialist or similar role.

    A Bonus To Have:

    • Relevant Diploma/Degree.

    What You’ll Do For The Brand:

    • Develop and implement essential HR metrics through reports and dashboards to enhance overall departmental efficiency.
    • Apply data analytics and techniques for analyzing data, evaluating data validity, and assessing usability.
    • Conduct data analysis to identify trends, patterns and insights and communicate findings and insights to relevant stakeholders.
    • Identify additional data required to support insightful analysis.
    • Ensure data accuracy, integrity and security in HR information systems.
    • Develop and implement data quality standards and procedures.
    • Process and validate the integrity of data used for analysis.
    • Continuously improve the automation of HR processes to ensure efficiency.
    • Generate regular and ad-hoc reports to support HR and organizational decision-making.
    • Provide data driven recommendations to enhance HR processes.
    • Identify opportunities to streamline and optimize HR processes through technology.
    • Validate and verify accuracy of all third-party related data.
    • Actively participate and provide support for all HR projects.
    • Create and maintain documentation for HR Systems and processes.
    • Ensure seamless data flow between HR systems and other business applications.
    • Stay abreast of new HR technology solutions in the market.
    • Any other related duties that might be required.

    What You’ll Bring To The Team:

    • Demonstrate strong analytical skills.
    • Ability to build and maintain strong relationships.
    • Demonstrate excellent reporting skills.
    • Portray good problem-solving skills.
    • Demonstrate strong understanding of overall HR system processes.

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    Human Resources Business Partner - Durban

    The Star Factory has an exciting opportunity for a Human Resources Business Partner to be based at  Umhlanga Durban.

    The Human Resources Business Partner will manage the HR team in terms of day to day HR functions as well as implementation of strategic HR initiatives. Strategic HR initiatives include enhanced recruitment practices, BEE change and transformation initiatives, and talent planning and development, amongst others.

    The Human Resources Business Partner will be responsible for performing a generalist HR function and ensuring that solid basic transactional HR functions are managed in each region according to expected procedure and standard.

    Minimum Requirements:

    • A HR Qualification
    • Human Resources Management/ Supervisory experience

    Responsibilities:

    • Actively partner with Department Managers to understand the HR value add to the business, to identify HR solutions and initiatives in line with business initiatives.
    • Managing the HR team. Work hand in hand with the HR team to ensure the successful implementation of HR initiatives across all divisions or departments.
    • Ensure that standard recruitment and onboarding processes are followed. Enhance the recruitment processes nationally to ensure quality candidates for business consideration. Ensure a smooth Employee Orientation process. Be actively involved in appointment of mid-management appointments.
    • Job management. Ensure that all team members have a good understanding of their functions and role expectations at all times. Ensure that a process is in place to discuss role expectations when a team member is promoted or changes a position.
    • Ensuring the Performance Management is applied consistently. Ensure that the performance appraisal process is conducted timeously in line with group practices.
    • Talent Management. Roll out of talent management initiatives and succession planning. Facilitate Individual Development Plans at appropriate levels and align these to the Training Department where required.
    • Ensure standard Employee Relations Management in relation to Group processes.
    • HRIS monitoring and reports- HR metrics. Measuring HR value add and report on HR metrics relevant to the business. Monitoring Employee Exit Trends, turnover and retention, disciplinary actions, etcetera and provide value added input in order to address trends.
    • Employee Retention – Participate in designing, development and implementation of innovative workforce retention programmes.
    • Anticipate workforce needs based on turnover and growth factors and ensure a constant supply of quality candidates in order to minimize understaffing.
    • Manage the off-boarding process/termination processes.
    • Operations risk management related to HR functions. Close risk gaps by ensuring that family members are not employed in the same work environment, that pre-employment checks are consistently conducted, that annual criminal checks are conducted, that polygraph tests are conducted at management level prior to appointment and also that random polygraph checks are implemented, that terminated employees are not re-employed, etc.
    • Employment Equity – Coordinate EE meeting details nationally. Monitor EE Committee Representation. Ensure Moodle training is done. Submit names to SF for nominations. Update Quarterly EE Analysis and prepare Agenda on relevant letterhead
    • Design and propose recognition programmes for consideration.
    • Conduct Climate Surveys where there might be a need.
    • Roll out of values and ethics.
    • Manage the long service process.
    • Manage the internship programmes in terms of appointments where required.
    • Updating Company Policies and Procedures specific to the department and ensure implementation of updates.
    • Wellness, Welfare and Health related initiatives where required.
    • Ad Hoc Projects

    Knowledge, Skills and Competencies:

    • Must be able to plan effectively and efficiently to meet deadlines.
    • Strong sense of accountability, dedication, and high sense of responsibility.
    • Strong reporting skills
    • Ability to build and maintain relationships.
    • Excellent interview skills and the ability to ensure best practice is followed.

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    X2 FICA Compliance Administrator

    Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

    We have an amazing opportunity for x2 FICA Compliance Administrator. Do you think you have what it takes to be our newest Purple Star?

    The FICA Compliance Administrator will responsible for ensuring compliance with regards to the Internal Policies, Risk Management Compliance Procedures and the FIC Act.

    With Hollywoodbets You Will:

    Innovate and create as part of a like-minded, authentic Team eager to achieve goals.

    Embrace challenges and the thrill of working in a vibrant and fast-paced industry.

    Grow with our development plans and culture that allows you to further your career
    You Bring:

    • 1-2 years administrative experience.
    • Completed or studying towards a diploma/degree, majoring in accounting or auditing.

    A Bonus To Have:

    • Computer literate.
    • Valid driver’s license.

    What You’ll Do For The Brand:

    • Monitor unusual online client fluctuations based on preset parameters and conclude if there are material indicators of the presence of money laundering.
    • Ensuring all cash transactions, singular or aggregated (where possible/identified), are successfully reported to FIC within 48hrs.
    • Collect and analyse data.
    • Distributing queries daily.
    • Escalating all uncleared queries to seniors.
    • Monitor all GOAML accounts daily for notifications.
    • Assist with the improvement of procedures and compliance.
    • To remain completely independent and adhere to the confidentiality of the role.
    • Reporting to management.
    • Ad hoc tasks and requests.

    What You’ll Bring To The Team:

    • Demonstrate good analytical skills.
    • Strong computer skills.
    • Demonstrate creative skills.
    • Strong sense of accountability.
    • Work under pressure and able to meet deadlines.
    • Demonstrate excellent attention to detail.
    • Must be able to plan effectively and efficiently in order to meet deadlines.

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    Regional Internal Auditor - Cape Town

    Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

    We have an amazing opportunity for a Regional Internal Auditor. Do you think you have what it takes to be our newest Purple Star?

    The Regional Internal Auditor will assist in professional performance of audit assignments and tests of controls and/or tests of details including (but not limited to): financial audits, IT audits, internal controls, operational performance, compliance with applicable laws and regulations, accreditation standards, contracts, compliance with company policies and procedures and fraud investigations. Adhere to all corporate policies and procedures as well as professional ethical standards.
    With Hollywoodbets You Will:

    Innovate and create as part of a like-minded, authentic Team eager to achieve goals.

    Embrace challenges and the thrill of working in a vibrant and fast-paced industry.

    Grow with our development plans and culture that allows you to further your career.

    You Bring:

    • 1-3 years accounting/internal audit experience or related business experience (Gambling).
    • Computer literate.
    • Valid driver’s license more than a year.

    A Bonus To Have:

    • 1-2 administrative experience.
    • Completed or studying towards a diploma/degree, majoring in accounting or auditing.

    What You’ll Do For The Brand:

    Financial Metrics/Operational Duties.

    • Execute test of controls.
    • Document the outcome of test of controls and relevant findings.
    • Identify non-compliance/gaps in process and related controls.
    • Formulate recommendations/improvement areas were necessary.
    • Complete audit tasks and projects as allocated by the Managers within the set timeframes and deadlines.
    • Take ownership and accountability for allocated internal audits.
    • Thoroughly and timely reviews findings and other investigative leads that potentially identify suspicious activity.
    • Ensure that auditable transactions, processes, activities and control systems are compliant with legislation, business policies and procedures and the Internal Control Framework.
    • Collaborate with team members across multiple divisions and departments.
    • Submit a weekly report detailing aspects of daily work completed.
    • Attend to adhoc tasks and projects as allocated from time to time by the Manager.
    • Travel extensively.

    People.

    • Adhere to the principles of an ethical, honest, transparent, fair work environment.
    • Performance must be tracked by yourself and the onus is placed on you to set-up performance review meetings with manager.
    • Communicate in a professional manner.

     Compliance, risk and quality.

    • Compliance with relevant laws, regulations and affiliated professional standards.
    • Compliance with Risk Management Framework.
    • Intense focus on quality with regards to communication, capturing, documentation etc.
    • Ensure logical saving of all work, templates, etc. monthly and yearly such that each year’s financial records can stand on its own when enquiries/ investigations/audits take place.
    • Produce high quality, neat, logical, succinct, easy to follow, easy to understand, formula linked work/templates/workbooks/financial models/recons/audits - of which is substantiated by facts with no numbers in the formulas.
    • Ensure the above (final version) and other documents are chronologically saved/backed up.
    • Summarise the detailed daily findings on the designated software or relevant workbook and submit a daily report to the Senior and Group Internal Audit Manager.
    • Report suspicious behaviour and fraud findings immediately.
    • Promote declaration of all gifts.
    • Promote non acceptance of kickbacks. Instances to be reported immediately.
    • Promote declaration all conflicts of interest upfront.
    • Promote a culture of confidentiality within the business with regards to the protection of personal information.
    • Promote the Code of Ethics (Integrity, Objectivity, Confidentiality and Competence).
    • Ensure all personal information of employees, customers and suppliers and other stakeholders is not shared and is maintained in a secure environment.
    • Stay abreast with changes in the relevant industry and changes to relevant Acts/Regulations.

    Growth and new markets/products.

    • Ensure that measures are put in place and steps are taken to achieve short term, medium-term, long-term goals of the broader group.
    • Assist with company projects or lead company projects as allocated from time to time.

    What You’ll Bring To The Team:

    • Demonstrate good analytical skills.
    • Strong computer skills.
    • Demonstrate creative skills.
    • Strong sense of accountability.
    • Work under pressure and able to meet deadlines.
    • Demonstrate excellent attention to detail.
    • Must be able to plan effectively and efficiently in order to meet deadlines.

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    Financial Accountant (Junior) - Durban

    Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

    We have an amazing opportunity for a Financial Accountant (Junior), to be based in Umhlanga, Durban. Do you think you have what it takes to be our newest Purple Star?

    The successful candidate will be responsible for processing of monthly journals, review of general ledgers, preparation of management accounts and relevant supporting performance measures. The candidate will be responsible for the preparation of reconciliations on a monthly basis for all balance sheet accounts. The preparation of VAT recons with supporting schedules and all schedules requested by the External Auditors and facilitating requests of documents during the audit. The ideal candidate will be reporting to the Senior Financial Accountants and Financial Managers in fulfilling his/her duties.

    With Hollywoodbets You Will:

    Innovate and create as part of a like-minded, authentic team eager to achieve goals.

    Embrace challenges and the thrill of working in a vibrant and fast-paced industry.

    Grow with our development plans and culture that allows you to further your career.

    You Bring:

    • 1 year + related work experience.
    • Studying towards or have a completed relevant degree/diploma.
    • Experience with Pastel Evolution or a similar accounting software.
    • Microsoft Office skills.

    What You’ll Do For The Brand:

    Financial metrics

    • Review of general ledgers to ensure cashbook and creditors capturing are correctly allocated and VAT correctly accounted for.
    • Capturing and posting of monthly journals.
    • Preparation of monthly management accounts.
    • Preparation of performance measures relevant to the management accounts.
    • Ensure the management accounts are prepared timeously to ensure there is adequate time for review by the Senior Financial Accountant.
    • Preparation of annual financial statements.
    • Review and approval of payments.
    • Responsible for binding the final pack of management accounts which will be reviewed by the Group Financial Manager.
    • Preparation of monthly balance sheet reconciliations by deadline communicated by the Senior Financial Accountant.
    • Ensure routine transactions (expenses, asset purchases, cash book entries, sales etc.) are processed timeously by subordinates.
    • Processing of non-routine transaction (depreciation, impairments, provisions, finance costs/income, discounting, lease straight-ling, management fees, administration fees etc.) and complex transactions
    • Ensure correct capitalization of assets vs expensing repairs/maintenance or expensing items that will be consumed within one month.
    • Ensure the cashbook clerks, creditors and debtors meet their deadlines which will allow sufficient time for review of all general ledgers before the preparation of management accounts.
    • Review VAT general ledger account, prepare Output and Input Reasonableness schedules and VAT Reconciliation which will be reviewed by the Senior Financial Accountant for the period which it’s due.
    • Review and approve all loan, creditors, facility, instalment sales reconciliations to external statements.
    • Process accruals (test estimation accuracy by reference to trends and comparison of actual results to previous estimates)
    • Process goods in transit to the goods in transit liability account based on risk and rewards associated with various shipping terms and reconcile to the goods in transit stock account.
    • Preparation of listing where orders are matched to DN and follow up on unfilled orders to ascertain completeness of stock/creditor.
    • Preparation of the calculation of short-term portions and ensure reliable data sheets are maintained to enable this monthly.
    • Process monthly standing debit orders (rent, insurance, telephone, subscriptions etc.).
    • Assist the Senior Financial Accountant in the preparation of Budgets.
    • Assist the Senior Financial Accountant with the quarterly mini audit.
    • Prepare all schedules required by the External Auditors, Internal Auditors and BEE Auditors.
    • Facilitate requests by External Auditors, Internal Auditors and BEE Auditors for documents required for substantive testing.
    • Assist Senior Financial Accountant on ad hoc tasks which will enable him/her to fulfill their duties.
    • Process credit notes.

    People

    • Performance must be tracked by yourself, and the onus is on you to set-up performance review meetings with the Group Financial Manager.

    Compliance, risk and quality:

    • Comply with company policy and procedure.
    • Ensure logical saving of all work, templates, etc. monthly and yearly such that each year’s financial records can stand on its own when enquiries/ investigations/audits take place.
    • Produce high quality, neat, logical, succinct, easy to follow, easy to understand, formula linked work/templates/workbooks/financial models - of which is substantiated by facts with no numbers in the formulas.
    • Ensure the above (final version) and other documents are chronologically saved/backed up.
    • 100% compliance with COSACT, Tax acts, IFRS/IFRS for SMEs and other laws/regulations relating to finance.
    • Preparation of department process write-ups/ system descriptions and quarterly updating.

    Growth and new markets/products

    • Ensure measures are put in place and steps are taken to achieve the short term, medium term and long-term goals.
    • Assist with company projects from time to time.

    What You’ll Bring To The Team:

    • Ability to solve problems in a timely and effective manner.
    • High sense of dedication to one’s own work.
    • Must show strong leadership skills.
    • Being proactive and taking action to achieve goals.
    • Good time management skills.
    • Must be results oriented.

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    Marketing Assistant

    Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

    We have an amazing opportunity for a Marketing Assistant. Do you think you have what it takes to be our newest Purple Star?

    The successful candidate will be responsible for upholding the support structure to all Mobile Teams and Africa Marketing Co-Ordinator’s. Assisting with queries, requests, and enquiries from Mobile Teams and Contact Centre with the aim of adequately and timeously resolving these matters. Offering support to the iBranch Operations Management Team.  

    With Hollywoodbets You Will:

    Innovate and create as part of a like-minded, authentic Team eager to achieve goals.

    Embrace challenges and the thrill of working in a vibrant and fast-paced industry.

    Grow with our development plans and culture that allows you to further your career.

    You Bring:

    • Valid driver’s
    • 1 to 2 years’ experience with MS Office.
    • 1 to 2 years administrative management.
    • Financial administration knowledge.

    A Bonus to have:

    • Diploma/ Degree.

    What You’ll do for the Brand:

    • Assist, support and advise Africa teams on all aspects of Marketing.
    • Be involved in promoter coaching/training and implementing promotional checklists.
    • Ensure that promotions as well as branding are in line with company standards.
    • Campaign conceptualization and implementation in collaboration with Team Support.
    • Co-ordinating of events including planning, branding and working with social media and marketing team for promotion.
    • Africa specific campaigns and events roll out.
    • Identify branding and partnership opportunities as well as new business opportunities.
    • Branding roll out (containers, taxi ranks, billboards, radio, newspaper etc.)
    • Consulting and collaborating with retail marketing on brand campaigns.
    • Weekly meetings with mobile Teams.
    • Drive promotions and events around company brand ambassadors.
    • Assisting where possible with projects.
    • Conducting market research through customer interaction and feedback from the Team on the ground.
    • Able to assist on weekends and when or where required.
    • Competitor Analysis.
    • Monitoring social pages on all platforms and ensuring content is always given to social teams.
    • Reporting on all activities.
    • Ability to work under pressure and in a fast-paced growing environment.
    • Will be required to travel from time to time.

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    Surveillance Technician Team Leader

    Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

     We have an amazing opportunity for a Surveillance Technician Team leader. Do you think you have what it takes to be our newest Purple Star?

     The Surveillance Technician Team Leader will responsible to lead, manage and be accountable for the Surveillance Technicians within the Operational Risk Division of the Hollywoodbets Group of Companies.

    With Hollywoodbets You Will:

    Innovate and create as part of a like-minded, authentic Team eager to achieve goals.

    Embrace challenges and the thrill of working in a vibrant and fast-paced industry.

    Grow with our development plans and culture that allows you to further your career.

    You Bring:

    • Knowledge of Security – Minimum Grading Knowledge “A”
    • Management Qualification OR equivalent and Technical Qualification
    • Computer literate (MS Word and MS Excel)
    • Management/Supervisory Experience
    • Understanding of the field operation

    What You’ll Do For The Brand:

    • Providing Supervisory Support to Surveillance Technicians.
    • Developing, Structuring and Supervising on the job “on going” training to Surveillance Technicians.
    • Conducting morning and afternoon parades.
    • Review all Surveillance Reports before being submitted to Management.
    • Enforcement of all Security policies and procedures.
    • Perform emergency drills in the case of an emergency.
    • Being on call when requested for Emergency related incidents.
    • Report all violations and suspicious behaviours to the Operations Risk Manager in writing and verbally.
    • Perform investigative surveillance work as directed by the Operations Risk Manager.
    • Communicating with emergency services such as Flying squad - 10111, Police Detective, Security Armed Response and their control rooms, Fire Rescue and Paramedics.
    • Draw up shift rosters.
    • Conduct physical maintenance of branch cameras or the Supervising of the maintenance.
    • Conduct physical maintenance of branch GSM Safes or the Supervising of the maintenance.
    • Conduct physical maintenance of branch GSM Independent pepper spray alarm or the Supervising of the maintenance.
    • Follow up of all defective alarm systems or alarm related equipment.
    • Supervising of the designated Surveillance Technicians.

    What You’ll Bring To The Team:

    • Demonstrate good analytical skills.
    • Strong computer skills.
    • Demonstrate creative skills.
    • Strong sense of accountability.
    • Work under pressure and able to meet deadlines.
    • Demonstrate excellent attention to detail.
    • Must be able to plan effectively and efficiently in order to meet deadlines.

    Method of Application

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