The Sol Plaatje University, which had provisionally been referred to as the University of the Northern Cape, opened in Kimberley, South Africa, in 2014, accommodating a modest initial intake of 135 students. The student complement is expected to increase gradually towards a target of 7 500 students by 2024.
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Minimum requirements
- NQF 8 Postgraduate Degree/Diploma
- Willingness for after-hours involvement
- 10 - 15 years related experience, including management/ supervisory experience
- Stakeholder management experience
- Familiarity with the higher education legislative environment
- Has demonstrated a track record of managing a Secretariat portfolio, running a unit of a reasonable size
- Has a successful record of leadership and teamwork
- Has the ability to mobilize and inspire others towards shared goals
- Understands the operations and affairs of a university environment
- Thinks strategically and operationalise this into plans and projects
- Plan and manage budgets
Duties and Responsibility
Strategic Planning
- Develop a comprehensive understanding of the institution’s business goals and objectives.
- Identify opportunities for leveraging technology to support and enhance business strategies.
- Collaborate with senior management and key stakeholders to formulate a cohesive IT strategy aligned with overall business objectives
Business Systems Architecture:
- Define the architecture and infrastructure required to support the organization's strategic objectives.
- Assess current systems and technologies to identify gaps and areas for improvement.
- Design scalable and flexible systems architecture to accommodate future growth and changes in university needs.
Technology Roadmap Development:
- Create a technology roadmap outlining the phased implementation of IT initiatives to support business goals.
- Prioritize projects based on their potential impact on the university's strategic objectives and resource availability.
- Ensure alignment between technology investments and business priorities.
Execution and Implementation:
- Oversee the execution of IT projects, ensuring they are delivered on time, within budget, and according to specifications.
- Coordinate cross-functional teams involved in system development, integration, and deployment.
- Monitor project progress and address any issues or risks that may arise during implementation.
Change Management:
- Develop and implement change management strategies to facilitate the adoption of new technologies and processes within the university.
- Communicate with stakeholders to gain buy-in and support for IT initiatives.
- Provide training and support to end-users to ensure successful adoption of new systems and technologies.
Performance Measurement and Optimization:
- Establish key performance indicators (KPIs) to measure the effectiveness of IT initiatives in supporting the university objectives.
- Monitor and analyze system performance and user feedback to identify opportunities for optimisation and improvement.
- Continuously iterate on the IT strategy based on feedback and changing business requirements.
Vendor Management and Partnerships:
- Evaluate and select third-party vendors and technology partners to support the organization's IT initiatives.
- Negotiate contracts and service level agreements (SLAs) to ensure value for money and adherence to quality standards.
- Manage vendor relationships and hold vendors accountable for delivering on their commitments.
Risk Management and Compliance:
- Identify potential risks related to IT projects and develop mitigation strategies to minimize their impact on Institution operations.
- Ensure compliance with relevant regulations and industry standards governing data security, privacy, and IT governance.
Manage Systems Operations Oversight:
- Supervising the operation and maintenance of all business systems, including hardware, software, networks, databases, and applications.
- Ensuring the availability, reliability, and performance of IT systems to meet business requirements and service level agreements (SLAs).
- Implementing best practices and standards for system monitoring, incident management, and performance optimization.
Incident and Problem Management:
- Establishing processes and protocols for identifying, prioritizing, and resolving IT incidents and problems in a timely manner.
- Leading incident response efforts during critical outages or system failures, coordinating with technical teams to restore services promptly.
- Conducting root cause analysis to identify underlying issues and implement corrective actions to prevent recurrence.
Change and Release Management:
- Managing the process for implementing changes and releases to IT systems, ensuring minimal disruption to business operations.
- Coordinating with stakeholders to assess the impact of proposed changes, obtain approvals, and schedule deployments during appropriate maintenance windows.
- Monitoring the effectiveness of change management processes and making adjustments to improve efficiency and minimize risk.
Capacity Planning and Performance Monitoring:
- Conducting capacity planning assessments to anticipate future resource requirements and ensure scalability of IT infrastructure.
- Monitoring system performance metrics and key performance indicators (KPIs) to identify trends, anticipate bottlenecks, and optimize resource utilization
- Collaborating with infrastructure and application teams to implement performance tuning and optimization strategies
IT Service Management (ITSM):
- Implementing IT service management frameworks such as ITIL (Information Technology Infrastructure Library) to standardize service delivery processes and improve operational efficiency.
- Establishing service level agreements (SLAs), operational level agreements (OLAs), and key performance indicators (KPIs) to measure and track IT service performance.
- Continuously evaluating and improving ITSM processes through feedback mechanisms and service reviews.
Disaster Recovery and Business Continuity:
- Developing and maintaining disaster recovery plans and business continuity strategies to ensure the resilience of critical IT systems and data.
- Conducting regular testing and simulations of disaster recovery procedures to validate effectiveness and identify areas for improvement.
- Establishing communication protocols and escalation procedures to facilitate rapid response and recovery during emergencies.
Compliance and Security Management:
- Ensuring compliance with relevant regulations, industry standards, and internal policies governing IT operations and security.
- Implementing security controls, access controls, and monitoring mechanisms to protect sensitive data and mitigate cyber threats.
- Conducting regular audits and assessments to evaluate the effectiveness of security measures and address any vulnerabilities or compliance gaps.
Vendor and Contract Management:
- Managing relationships with third-party vendors, service providers, and contractors involved in supporting IT operations.
- Negotiating contracts, service level agreements (SLAs), and license agreements to ensure cost-effectiveness and quality of service.
- Monitoring vendor performance and holding vendors accountable for meeting contractual obligations.
Policy Development:
- Collaborate with key stakeholders to identify needs and gaps in existing policies related to information systems and technology.
- Research industry best practices, regulations, and standards to inform the development of new policies.
- Draft comprehensive policies that address security, privacy, data management, system usage, and other relevant areas.
- Ensure policies are clear, concise, and aligned with organizational goals and values.
- Draft comprehensive policies that address security, privacy, data management, system usage, and other relevant areas.
- Ensure policies are clear, concise, and aligned with organizational goals and values.
Procedure Development:
- Translate policies into actionable procedures and guidelines that detail specific steps and processes for implementation.
- Collaborate with subject matter experts to document best practices and standardized workflows for key business processes.
- Ensure procedures are documented in a clear and accessible format, such as manuals, process maps, or online portals.
- Incorporate feedback from end-users to refine procedures and improve usability and effectiveness.
Quality Assurance
- Implementation of the quality assurance standards/ measures to meet both internally set standards and the requirements of external bodies
Risk management
- Provide risk reporting
- Implement plans for identified risks
- Oversee the identification and avoidance of all risk elements in the Directorate’s activities Safety, Health and Environmental Management
- Ensure compliance with SHE policies and procedures Resource Management: Human Resources
- Lead, manage and develop direct reports
- Review structures for its appropriateness to assist the Secretariat section in achieving its strategic priorities
- Develop the Section’s workforce plans together with HR to ensure adequate resource planning, budgeted and are aligned to transformation targets
- Provide oversight in the recruitment and selection process for direct reports
- Support the achievement of equity targets and the transformation of the institutional culture
- Oversee the induction and probation of all new staff
- Drive performance contracts and regular reviews for all staff.
- Provide oversight in the training of all staff on performance management process and system
- Implement performance contracts for all staff and ensure regular reviews.
- Drive the staff development conversations and development plans
- Develop a training budget for training needs
- Drive and promote sound employment relations Ø Human resource administration
- Manage staff leave as per SPU policy
- Sign off relevant documentation needed
- Develop the Section’s Budget and provide sound financial management
- Prepare and report on:
- Annual staffing and operating budget and capex
- Manage expenditure according to the approved annual budget
- Asset management
- Drive the effective implementation of reporting systems
- Monitor organisational health indicators, identify problem/ concern areas and communicate to relevant stakeholders
- Identify trends and issues in Portfolio Areas and communicate to relevant stakeholders
- Develop relevant operational and strategic reports as and when required
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Minimum requirements
- Qualified Artisan
- Minimum 4 years of experience as a Maintenance Foreman in a facilities environment with a 24-hour user base.
Recommended requirements
- Experience in Air Conditioning or Electrical fields would be an advantage.
Duties and Responsibilities
Operations Management.
- Implement the approved shift system.
- Ensure maintenance and servicing of equipment/machinery.
- Develop and manage maintenance plans and SOPs. Enforce the security of tools and equipment.
Quality Assurance & Risk Management.
- Develop and implement internal and external quality assurance systems.
- Conduct regular checks and audits.
Identify risks and develop proactive action plans.
- . Safety, Health, and Environmental (SHE) Management Identify and report unsafe conditions.
- Ensure compliance with SHE policies and procedures.
- Provide regular reports and corrective actions.
Policy and Procedure.
- Contribute to the development and amendment of building maintenance policies.
- Ensure team compliance with all policies.
Human Resource Management.
- Allocate workloads fairly.
- Participate in the recruitment and induction of staff.
- Manage performance contracts, training, discipline, and HR administration.
Financial and Resource Management.
- Prepare and manage budgets (staffing, operational, capex). Recommend and oversee capital expenditures and asset management.
- Monitoring, Evaluation, and Reporting Generate operational reports.
- Identify trends, implement improvements, and engage stakeholders.
Monitoring, Evaluation, and Reporting Generate operational reports.
- Operational reports.
- Identify trends, implement improvements, and engage stakeholders.
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Minimum Requirements
- Relevant Degree in Engineering or Built Environment.
- 6 years’ managerial experience in building maintenance.
- Computer skills (MS Office suite).
Recommendations
- Experience in a higher education setting would be an advantage.
Duties and Responsibilities
Operations Management – Maintenance
- Manage all maintenance-related activities at the university.
- Implement both planned and unplanned maintenance.
- Oversee the approved SPU maintenance plan.
- Manage service providers and service level agreements (SLAs).
- Draft specifications or bills of quantities.
- Manage facility-related projects (e.g. office refurbishments).
Landscape Services
- Implement the approved shift system for landscape services.
- Manage landscaping service providers and SLAs.
- Draft specifications or bills of quantities.
- Implement and manage SPU landscape cleaning plans and schedules.
- Develop standard operating procedures (SOPs).
- Manage landscape-related projects.
Policy and Procedure Development
- Provide input into the development and review of policies and procedures for Facilities and Services.
- Ensure policies are aligned with SPU’s mission, vision, values, and strategic goals.
- Ensure documentation is submitted to the Registrar's Office.
Quality Assurance and Risk Management
- Promote innovation in facilities and general administration.
- Develop and implement a quality assurance system that meets internal and external standards.
Risk Management
- Identify risks within the Facilities portfolio.
- Develop and implement proactive risk management plans.
- Report regularly on risk-related matters.
Safety, Health, and Environmental (SHE) Management
- Ensure compliance with all SHE policies and procedures.
- Implement corrective actions where necessary.
- Ensure trained Health & Safety Reps are identified.
- Ensure emergency procedures are displayed.
Resource Management – Human Resources
- Manage Facilities staff, including allocation of workloads.
- Contribute to recruitment, induction, and performance management.
- Monitor staff performance and development (coaching, mentoring, training).
- Handle employment relations matters (grievances, discipline, conflict resolution).
- Maintain accurate and updated staff records.
- Ensure compliance with Employment Equity targets.
Resource Management – Budget and Finance
- Provide input into operational, staffing, and capital expenditure budgets.
- Manage expenses against approved budgets.
- Oversee asset management and procurement.
- Ensure procurement and payment processes follow SPU policy.
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Minimum Requirements
- Relevant Postgraduate qualification Degree (NQF08).
- 8 to 10 years of relevant experience.
- Experience in a higher education setting would be an advantage.
- A broad knowledge of the University environment, national higher education policies and protocols, and expert knowledge of trends and developments in the higher education sector in general will be advantageous.
- Has a successful record of leadership and teamwork.
- Has the ability to mobilize and inspire others towards shared goals.
- Must be able to think strategically and operationalise this into plans and projects.
- Must be to plan and manage budgets.
- Computer skills (MS Office suite).
- Valid Driver’s License.
Duties and responsibilities
Strategy development and execution
- Actively support the Chief Operating Officer in the achievement of the Facilities and Services strategic objectives
- Participate in the continuous review of the University strategy to align the Directorate’s plans with the overall University strategy
- Oversee that all the Directorate’s operations are in line and contribute towards the realization of the University's strategy
- Support and guide the following portfolios: Protection Services, Transport Services, Maintenance, Grounds maintenance and cleaning, Printing services, Postal services, Occupational Health and Safety.
- Embed an institutional and performance culture that supports the implementation of the SPU mission, vision, values, and strategic priorities
- Drive the induction of all new and current staff in Facilities and Services on: SPU vision, mission, values, and strategic priorities, Strategic priorities of the Section
Operations management
- Monitor the implementation and provision of an effective campus protection service.
- Ensure an efficient and effective fleet and operations management that supports SPU in meeting its strategic objectives.
- Oversee the planned and unplanned maintenance at the University
- Coordinate and manage the provision of printing services to all University Departments at all learning sites.
- Render grounds maintenance and campus cleaning services according to contracted SLA’s.
- Institute the outsourcing of specific services and negotiate agreements with appropriate service providers in terms of agreed-upon outsourcing plans.
- Determine the long-term, medium- and short-term needs of the centralised postal and courier services of the University.
Policy and procedure management
- Provide input into the review of current policies and procedures and the development of new policies and procedures where necessary.
- Provide continuous feedback to line management and staff on implementation practices related to policies and procedures.
Quality Assurance and Risk Management.
- Quality Assurance.
- Risk Management.
Health and safety and employee wellbeing.
- Ensure compliance with SHE policies and procedures.
Resource Management: Human Resources
- Lead, manage and develop direct reports.
- Review structures for its appropriateness to assist the Facilities and Services department in achieving its strategic priorities.
- Develop the Department’s workforce plans together with HR to ensure adequate resource planning, budgeted and are aligned to transformation targets.
- Provide oversight in the recruitment and selection process for direct reports.
- Support the achievement of equity targets and the transformation of the institutional culture.
- Oversee the induction and probation of all new staff.
- Drive performance contracts and regular reviews for all staff.
- Provide oversight in the training of all staff on the performance management process and system.
- Implement performance contracts for all staff and ensure regular reviews.
- Drive the staff development conversations and development plans.
- Develop a training budget for training needs.
- Drive and promote sound employment relations.
- Human resource administration.
- Manage staff leave as per SPU policy.
- Sign off on relevant documentation needed.
Resource Management: Budget and Finance
- Develop the Department’s Budget and provide sound financial management.
- Prepare and report on: Annual staffing and operating budget, and capex.
- Manage expenditure according to the approved annual budget.
Monitoring, Evaluation and Reporting
- Drive the effective implementation of reporting systems.
- Monitor organisational health indicators, identify problem/ concern areas and communicate to relevant stakeholders.
- Develop relevant reports as and when required.
- Research and implement best practices.
- Analyse statistical data in order to generate appropriate proactive responses.Submit additional reports/data as required by legislation and/or the University.
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Minimum Requirements
- Qualified Artisan (Plumbing certificate).
- Minimum 3 years of experience as a Plumber in the built environment.
Recommendations
- Experience in a higher education setting would be an advantage.
Maintenance and Repairs
- Service and replace geysers, flush-masters, tap washers, and toilet systems.
- Locate and repair burst pipes.
- Inspect jobs, plan, and order required materials.
- Test new plumbing systems.
- Solve problems and locate plumbing breaks.
Planned Installations
- Install new main water lines, freshwater pipes, and sewer systems.
- Install plumbing systems in buildings.
- Install irrigation water lines.
- Install geysers.
Scheduled Maintenance
- Inspect main water supply lines and valves to the reservoir.
- Ensure the reservoir is sealed, full, and compliant with safety regulations.
- Check that fire hydrants and connections are functional.
Breakdown Call-Outs
- Respond to emergency callouts (including weekends and after hours).
- Be available for standby duty.
- Ensure emergency repairs are followed by permanent repairs that meet standards.
Administration
- Collect job cards from the Foreman and clarify requirements.
- Record materials used per job.
- Get departmental sign-off on job cards before submission to the Foreman.
Equipment and Machinery Maintenance
- Maintain and service tools and machinery.
- Keep equipment secure and functional.
- Keep maintenance records and provide performance reports.
Safety, Health, and Environmental (SHE) Compliance
- Identify and report unsafe conditions.
- Ensure compliance with SHE procedures, including the use of PPE and safety signage.
- Submit regular SHE reports and implement corrective actions.
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Minimum requirements:
- National Senior Certificate
- 2 years of related experience, procurement and/or Higher Education
- Computer literate
Preferred qualification/experience
- Preference will be given to candidates with ITS experience
Duties:
- Manage Suppliers
- Maintaining supplier relationships
- Inviting and sourcing of price quotations
- Goods received vouchers
- Stores Management
- Monitoring, evaluation, and reporting
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Minimum Requirement
Lecturer P8
- MSc in Computer Sciences, Information Technology, or a related field
- At least 2 to 3 years’ experience in a higher education institution.
- The ability to work under pressure and manage a complex set of concurrent tasks.
- Excellent people management skills and a strong service ethic.
- Successful supervision of postgraduate students,
- Evidence of Research output, i.e. publications in accredited journals and peer- reviewed conference proceedings
- Involvement in discipline or departmental official activities and processes which includes active academic participation in workshops/forums in higher education as well as community engagement activities
Senior Lecturer P7
- PhD in in Computer Sciences, Information Technology, or a related field
- At least five (5) years of relevant experience, where 3 years must have been in Higher Education.
- Demonstrate evidence of continuous research productivity in the form of:
Publications in DHET accredited journals and peer- reviewed conference proceedings, research papers presented at national and/or international conferences; Contributions to scholarly books published by reputable publishers, in good standing with DHET and not linked to predatory practices; evidence of external research fund raising, citations (e.g. Scopus H- index),
- Approach to teaching; contributions to curriculum development; design of learning materials; innovative pedagogy; student and junior staff mentoring,
- Successful supervision of postgraduate (masters) students,
- Formal participation in teaching and learning development courses; Student and/or peer evaluations of own teaching; Evidence of scholarship of Teaching and Learning would be beneficial.
- Involvement in discipline or departmental official activities and processes which includes active academic participation in workshops/forums in higher education as well as community engagement activities
- Movement towards recognition in the broader subject/ discipline community; External examining/moderating at other HEIs at UG and/or PG levels.
Recommendation
- Evidence of recognised publications.
Duties and Responsibilities
Teaching:
- Develop and present a reflective teaching portfolio which covers: Approach to teaching; contributions to curriculum development; design of learning materials; innovative pedagogy; student and junior staff mentoring; successful supervision of postgraduate students; formal participation
in teaching and learning development courses; Student and/or peer evaluations of own teaching; Evidence of scholarship of Teaching and Learning would be beneficial.
- Provide evidence of teaching modules at both undergraduate and postgraduate levels, as well as evidence of postgraduate supervision.
- Contributions to curriculum development.
- Design of learning materials.
- Innovative pedagogy.
- Demonstrate knowledge and experience in implementing quality assurance requirements.
- Evidence of national and/or international collaboration within the Computer Sciences fraternity.
- Student and junior staff mentoring.
- Formal participation in teaching and learning development courses.
- Student and/or peer evaluations of own teaching; Demonstrate the ability to teach across subjects.
Research:
- Demonstrate evidence of continuous research productivity in the form of:
- Publications in DHET accredited journals and peer-reviewed conference proceedings, research papers presented at national and/or international conferences.
- Contributions to scholarly books published by reputable publishers, in good standing with DHET and not linked to predatory practices.
- Highlight evidence of managing a research program.
- Evidence of external research fundraising.
- Proof of citations ( e.g. Scopus H-index); Evidence of scholarship of Teaching and Learning would be beneficial.
- NRF rating is recommended OR demonstrate potential for obtaining and NRF rating within the next five 5 years.
Community Engagement:
- Significant involvement in discipline or departmental official activities and processes.
- Active academic participation in workshops/forums in higher education.
- Movement towards recognition in the broader subject/ discipline community.
- External examining/ moderating at other higher education institutions at UG and/or PG levels.
Curriculum development and accreditation
- Contribute to curriculum development and participate in curriculum review to ensure alignment with sector /discipline norms and requirements.
Student academic development
- Identify, report, and support student at risk timeously.
- Develop intervention strategies.
Administration
- Keep attendance registers.
- Record student results.
- Assist with registration of students.
- Invigilate test and examinations.
- Implement policies and procedures applicable to the teaching and learning community engagement research, SHE and academic administration functions.
- Participate in departmental School /Faculty committees.
Quality Assurance
- Contribute to quality assurance through committee meetings and submission of relevant documents.
- Implement appropriate interventions.
Personal /Professional Development
- Keep abreast of development within own field of study.
- Register as member of professional bodies.
- Attend conferences, seminars and workshops.
- Present research papers at conferences.
Monitoring, Evaluations, and reporting
- Develop relevant reports as and when required.
- Communicate and consult with relevant stakeholders.
Method of Application
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