Fresh Vacancies at BCX

Key Deliverables / Primary Functions

Leads the development of automations 

• Primary ownership of discussing and seeking all clarifications from the involved stakeholders regarding Automation application design at the appropriate stage of the life cycle 
• Leads the configuration and deployment of Automation Systems functions including automations, decision trees and wikis 
• Create/Enable workflows/runbooks for automated remediation  
• Makes use of re-usable content and other “building blocks” of automations 
• Supports installation of Automation Systems software in applicable environments 
• Supports the team during integration and application testing 
• Work hand-in-hand with solution architects, implementation consultants and the customers themselves to build processes that are secure, reliable and efficient 
• Diagnose and provide first-call resolution on complex technical queries, within the service level agreements.  
• Participate in the design and development of testing frameworks and technologies for various projects including the Intelligent Edge, Data and Analytics, Reporting and Contact Centre Platform optimization  
• Follow up on resolutions of client queries as per service level agreements  
• Act as an escalation point for 1st and 2nd level client tickets.  
• Liaise within the Division to ensure queries are resolved timeously.  
• Provide complex technical support in adherence to quality standards and customer service excellence. 
• Contribute to product documentation, customer knowledge base, and best practices guides.  
• Continuously improve process and tools for normal, repetitive support tasks. 

Core Functional Skills & Knowledge

• Troubleshooting
• Programming and coding
• Business Processes
• Infrastructure Technology
• Source code

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology or Computer Science
• OR NQF 4: Grade 12
• Additional Education -Preferred /Advantage

Experience

• 3 years’ experience in IT support experience, with hands-on experience with automation technologies.  

OR

• Grade 12 & 5 years’ experience in IT support experience, with hands-on experience with automation technologies.  

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Key Deliverables / Primary Functions

• Receive and analyse the billing request, calculate escalation of tariff and CPI.
• Provide financial consultation with external role players
• Compile invoices and distribute to external customers based on signed agreements
• Reconcile billed account using validated information for revenue assurance
• Identify and analyse queries, evaluate, and investigate queries and liaise with relevant role prayer to resolve queries
• Provide financial information for contractual purposes
• Implement billing operations using current technology to maximize the effectiveness and accuracy of existing systems.
• Monitor the operation of systems to ensure the effective delivery of billing information.
• Assist with developing solutions to billing problems and testing the accuracy of system modifications designed to accommodate these solutions

Core Functional Skills & Knowledge

• Communication
• Computer Literacy
• Data Management
• Collaboration
• Accounting
• Invoicing
• Invoicing, Billing and maintenance on License entitlements
• SAP HANA

Minimum Qualifications

• NQF 4: Grade 12 National Diploma
• Additional Education -Preferred /Advantage

Experience

• 2 years’ experience

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Key Deliverables / Primary Functions

• Manage the end-to-end process to provide a proposal/RFX to clients.
• Ensure customer satisfaction to support the sales objectives and strive to shorten the time to market.
• Consolidate inputs received (costing, technical designs, T&Cs, service descriptions, etc) and construct standard corporate information requirements to formulate quality and compliant bid responses according to governance standards.
• Project manage the timeous delivery of bids from initiation to submission of proposal / tender / RFX.
• Provide status updates on the tender / RFX and manage any risks, raise flags and warnings in case of missed or delayed deliverables.

Core Functional Skills & Knowledge

• Business Acumen
• Business Development
• Communication
• Risk Management
• Sales Analytics

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Engineering or Business/ Commerce
• OR NQF 4: Grade 12
• Additional Education -Preferred /Advantage

Experience

• 5 Years’ experience in project management. The experience must include relevant exposure to the ICT sector.

OR

• 7 Years’ experience in project management. The experience must include relevant exposure to the ICT sector and the following:
• Experience as a bid writer is advantageous.
• Excellent industry knowledge and a willingness to keep up with trends.
• Superb written and verbal communication skills.
• Strong teamwork and interpersonal abilities.
• Excellent analytical and problem-solving skills.
• Deadline-driven and committed to excellence.