Job Vacancies at Nedbank

Job Purpose

• To play a significant role in enabling our data strategy and driving efficiency in the data value chain. The role will lead the end-to-end process from ideation to solution delivery; identify opportunities for client value added services, process optimisation & implement an ecosystem that provides for the business’s data and analytics needs. Collaboration in the creation of and enhancements to new/existing concepts/solutions, enabling and driving data products and solutions to customers across various industries and enabling reporting solutions that generate value for the business.

Job Responsibilities

• Craft the Data Enablement strategy and roadmap
• Build and maintain data domain expertise
• Lead, support and inspire a team of data professionals performing analysis, development, design and/or implementation of value-added services.
• Own & drive the end-to-end development effort for on-time, high-quality, highly scalable technical solutions in alignment with business needs.
• Enhancing the value of data through data management, governance and analysis activities and providing central co-orcoordination of all data-related activities
• Understand how to manage a customer service and interact with users across a wide range of disciplines
• The ability to converse in both technical, business and data governance language.
• Closely collaborate with partners and stakeholders to mature our data driven road map and associated data-driven investments
• Understanding of data protection, security, and privacy and how that affects the use of data and how we store, manage, and use it.
• Knowledge of alternative sources of data from external providers and identify integration patterns
• Support client innovation, technical integration and process optimization
• Provide advisory services on projects and data solutions
• Experience of driving improvements to datasets, across lineage, quality, and business value
• Sufficient understanding of data management, relational databases systems, data-warehousing concepts, ETL development, data architecture and systems integration.
• Ensure that knowledge is managed to prevent loss of key business knowledge and avoid single points of failure.
• Identify and evaluate risks, impact and mitigate accordingly
• Manage the requirements and delivery of dashboards for the use of tracking and trending customer behaviour and needs.
• Engage and support on how we acquire data to support business objectives through the appropriate acquisition channels
• Expert communication and interpersonal skills that translate into the ability to explain complex concepts and technologies.
• Demonstrated knowledge of data structures, information systems/tools, related software and data management, enterprise content management, and practices in a complex organizational environment.
• Experience in working with data such as: segmentation, behaviour, geological.
• Ability to Identify, model, and analyse external and internal data to extract insights.
• Translate market research into data points.
• Ability to engage with clients directly.
• Manage the validation, cleansing, de-duplicating, importing, extracting, and manipulating data from various sources.
• Facilitate the development and execution across various teams for data-led products/solutions.
• Identify and recommend opportunities to enhance processes/systems and support the implementation of innovative ideas/solutions.
• Vendor Management and Stakeholder Management
• Ability to manage multiple high priority projects spanning across different departments, with attention to detail and execution in a cost-effective, timely and efficient manner
• Experience in understanding and defining data needs for large or complex organisations
• Experience in tackling complex problems, working through the detail to find appropriate solutions and promoting a collaborative approach to decision-making and problem solving when appropriate.
• Ability to think strategically, contributing to both team-level as well as departmental-wide priorities

Minimum Experience Level

• 6+ years of relevant experience in the same or data similar role.
• 4+ years’ experience in successfully implementing & managing data/analytics/BI solutions.

Technical / Professional Knowledge

• Data Mining
• Data Warehousing
• Data Tools
• Data analysis
• Banking knowledge
• Business strategy and drivers
• Alternative learning strategies

Behavioural Competencies

• Influencing
• Coaching
• Facilitating Change
• Global Perspective
• Innovation
• Quality Orientation

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Job Purpose

• To build and maintain strong relationships with our business clients through superior and hassle-free service in order to differentiate Nedbank as the banking partner of choice.

Job Responsibilities

• Consistently ensured work completed to plan; progress reviewed and corrective action taken.
• Resource utilisation produced balanced output i.e. quality; cost; business expectations and compliance.
• Complied with risk standards; monitored and corrective action taken.
• Identified and resolved work obstacles and problems effectively and had contingency options to deliver required output.
• Contributed to the crafting of polices; procedures; standards; processes; etc.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g Green Strategy).
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
• Initiate sales process by identifying opportunities for additional product or service sales.
• Facilitate sales process by defining bank's fulfilment requirements for the client and gathering required documents to conclude the deal.
• Provide after-sales service to bank's business clients by responding to their queries and requests in an efficient and timely manner.
• Make suggestions to improve customer satisfaction by identifying trends in customer queries and complaints and reporting these to the relevant stakeholders.
• Manage business risk by adhering to security and compliance requirements and bank's policies and procedures and ensuring that relevant documents are in place.
• Manage operational risk by following appropriate process.
• Manage client expectations by clearly explaining process and timelines.
• Build a trusting relationship with clients by responding to queries and requests promptly.
• Maintain strong client relationships by proactively initiating interactions regularly.
• Nurture collaborative relationship with internal partners by referring new potential business and facilitating end-to-end process of products.
• Develop a network of internal and external service providers by identifying individuals who can assist with meeting client's needs and interacting regularly with them.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Appropriate National Certificate or Diploma.

Minimum Experience Level

• 2-3 years General Banking experience.

Technical / Professional Knowledge

• Cluster Specific Operational Knowledge
• Relevant regulatory knowledge
• Industry trends
• Business terms and definitions
• Communication Strategies
• Relevant software and systems knowledge
• Decision-making process
• Banking knowledge
• Governance, Risk and Controls
• Banking procedures

Behavioural Competencies

• Advancing Sales Discussions
• Building Customer Loyalty
• Work Standards
• Collaborating
• Communication
• Managing Work

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Job Purpose

• Platforms and Ecosystems represent the next frontier in banking and financial services. This requires a shift in traditional ways of thinking around banking products and services with emerging business models like Banking as a Service (BaaS) and Embedded Finance gaining momentum globally. This role aims to support the emerging innovation and greater solution innovation team with the development of new propositions related to APIs in the context of BaaS and Embedded Finance.

Job Responsibilities

• Identify Embedded Finance and API opportunities through Client Workshops, needs analysis and market research.
• Assess market size and room for scale of all opportunities (including analysis of existing competing and adjacent solutions, risks involved)
• Validate product/market fit (i.e., solution is scalable) and confirm that clients and Nedbank can create value from the solution
• Development of business models, business cases and pitch books by compiling all relevant information; come up with findings, performing financial analysis and developing a proposal with appropriate recommendations and alternatives.
• Navigating complexity through a large organisation with different departments that have different perspectives on a thought or idea.
• Ongoing participation in in forums established through industry bodies and regulators (BASA, PASA, SARB, FSCA etc)
• Staying abreast of key trends shaping Open Finance, Open Data, Embedded Finance and Banking as a Service and working with key partners to bring unique value propositions to Nedbank.
• Provide strategic advice and share knowledge on best practices and potential solutions to influence the shaping of the greater SI and RBB strategy.
• Develop strategic, credible, trusted relationships with internal stakeholders by working with relevant divisions (Segment, CVM, Channel, Rest of SI, GT, CIB) to agree high priority initiatives, position solutions / value creation models and drive implementation.
• Ensure effective communication and relationship networks by working in a cross functional matrix structure across segment and SI.
• Identify and validate relevant metrics that ensure the operational solution delivers expected value and performance
• Manage risk and compliance requirements by taking ownership and esuring that all risk and compliance issues (e.g., POPIA, Deposit Taking, AML etc) are adhered to.

Preferred Qualification

• B-related degree in Engineering, Commerce, Strategy, or Innovation related field
• MBA, Masters would be an advantage

Minimum Experience Level

• 5-10 years’ experience in the Banking / FinTech space within a Product, Innovation or Strategy related role with specific focus on the role of APIs in banking.

Behavioural Competencies

• Aligning Performance for Success
• Building Partnerships
• Decision Making
• Broadening Business Value
• Building partnerships
• Guiding Sales Opportunities

Closing Date: 15/06/2023

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Job Purpose

• To effectively resolve escalated complex complaints in order to retain current and new clients and minimise reputational risk for Nedbank through enabling others .

Job Responsibilities

• Share best practices, provide updates and feedback with management information and identify areas of development and improvements.
• Operate within the values of accountability, pushing beyond boundaries, recognising good performance and providing operational synergies.
• Build strong working relationships by sharing information through meetings, regular communication, providing honest feedback and providing value adding services.
• Ensure transformational targets are met during the staff recruitment, retention and training process and using preferred suppliers.
• Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
• Address issues raised in culture survey and improve results by creating action plans.
• Deliver worldclass service by encouraging a client-centric culture.
• Address resource inefficiencies, promote multi-skilling and address capacity gaps by reviewing and improving work processes.
• Manage operational costs by spending within budget.
• Ensure quality deliverables by applying best practice and inspecting direct reports' work.
• Ensure direct reports understand and support Nedbank's vision, values and strategy.
• Implement performance agreements, ensure a clear vision, agree on goals and objectives, provide regular feedback on performance, recognise and reward achievement and take appropriate corrective action where required.
• Asses and develop own performance and behaviour through formal and informal feedback.
• Attend learning, seek coaching or other industry or technical learning events and opportunities.
• Manage and develop a capable high-performing team.
• Conduct career conversations, utilise the talent grid principles and develop talent retention programmes.
• Achieve continuous improvement goals by encouraging team to challenge the status quo by initiating constructive debates about work practices and areas for improvement.
• Identify client expectations, set timeframes for resolutions, commit to action, guide and instruct direct reports, follow up and take corrective actions.
• Manage team performance and development.
• Engage in contingency planning, resource allocation, capacity and systems management and corrective actions. Understand, apply and create awareness of regulations and legislation and enforce adherence.
• Provide leadership insight and influence, succession planning and organising, coaching and upskilling team.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

Junior or Middle Management Program will be advantageous.

Minimum Experience Level

Minimum of 5 - 10 years in a Financial Services Experience.

Technical / Professional Knowledge

• Financial Accounting Principles
• Performance management
• Relevant regulatory knowledge
• Governance, Risk and Controls
• Management information and reporting principles, tools and mechanisms
• Organisational behaviour theory
• Communication Strategies
• Client Service Management
• Diversity management
• Talent management

Behavioural Competencies

• Customer Focus
• Communication
• Earning Trust
• Facilitating Change
• Building Partnerships
• Aligning Performance for Success

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Job Purpose

• To provide quality and accurate business administrative support services to internal and external stakeholders enabling Nedbank to achieve its business goals.

Job Responsibilities

• Provide technical support to POS Merchants and log call with technicians on issues requiring assistance i.e. for faulty devices or missing terminals so they can be recovered.
• Troubleshoot technical problems (i.e. non-dialup devices) and work with POS vendors on issues needing assistance.
• Coordinate equipment and maintain inventory.
• Receiving of Faulty terminals from merchant and arranging delivery of replacement or repaired unit.
• Meet and exceed internal and merchant client needs by timeously responding to queries and / or concerns and actioning the request within the Service Level Agreement (SLA)
• Ensure a good understanding or system functionality and processes by liaising with applicable staff.
• Capturing and maintaining POS database.
• Maintaining an optimal and transparent capacity model through ensuring optimal stock levels and ensuring suppliers are paid timeously
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• NQF level 4 or higher in Banking, or IT-related field
• Role requires the successful applicant to be pared to work Weekends and Public Holidays if scheduled.

Preferred Certifications

• Diploma: Financial Management / Diploma in Business Administration

Minimum Experience Level

• 3 years’ Administrative and Data Capturing experience.
• 2 – 3 years’ 1st line IT / Call Centre experience
• Previous experience in offering Technical Support telephonically would be an advantage.

Technical / Professional Knowledge

• Administrative procedures and systems
• Banking knowledge
• Banking procedures
• Business terms and definitions
• Data analysis
• Relevant regulatory knowledge
• Business writing skills
• Product Knowledge
• Relevant system knowledge
• Governance, risk and controls

Behavioural Competencies

• Communication
• Collaborating
• Customer Focus
• Initiating Action
• Work Standards
• Managing Work

Closing Date: 15/06/2023

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Job Purpose

• To contribute towards business success and get results through a complete function; a competitive advantage for the business; building flexibility and effectiveness of the whole function; building functional state-of-the-art-results and credibility and understanding and valuing all sub-functions. To engage the future through functional best practice strategy and getting tomorrow's results through addressing issues today.

Job Responsibilities

• Ensure alignment and achievement of strategy and create a completive advantage by translating the Nedbank and Business Unit strategy into a customised Divisional strategy.
• Develop and introduce a people strategy that will create a culture that drives the Cluster and Nedbank's Vision and values.
• Build a high-performance team.
• Ensure that the leadership agenda has been embraced by the division/function.
• Manage the performance of reports and hold them accountable for managing the performance of their reports.
• Actively build a culture of improvement.
• Contribute to team effectiveness by participating in the recruitment and selection of senior staff.
• Optimize performance and motivation, empowering team to make decisions and recommend tailored solutions Business Unit specific problems.
• Ensure alignment to governance and compliance requirements.
• Drive effective and efficient service or product delivery. Optimize the productivity of the function.
• Realise improved business delivery.
• Foster and enable innovation increasing the value add to the function. Identify innovative trends that could enhance the value-add of the function.
• Ensure decisions are made in the best interest of the business.
• Suggest proposed changes to project delivery mechanisms, methodologies and client service delivery improvements.
• Ensure commercial soundness and relevance. Leverage opportunities to create a competitive function and a commercially successful function
• Establish and drive the business strategy of the function.
• Establish effective industry networks that translate into the creation of competitive advantage through IT enablement for the client.
• Ensure project results are delivered.
• Ensure portfolio of services or projects are configured to drive priority delivery.
• Ensure services to client meet expectatioms.
• Deliver service to client expectations by providing services that are benchmarked to the industry andare structured to achieve quality and cost competitiveness. Support execution capability by ensuring Divisional and Group strategy is translated into effective and clear business plans.
• Drive collaboration and integration across functional areas within the GT value chain and into the client environment
• Deliver client value through alignment with strategic intent by ensuring the client service portfolio is reflective of the emerging needs of the client and transparently presented
• Ensure optimal functional service delivery through establishing and maintaining Service Level Agreements (SLA's) and Operational Level Agreements (OLA's) Foster strong relationships by acting as a champion of the Nedbank Strategy and IT strategy, guiding client portfolios with a Nedbank first mindset.
• Enable achievement of functional Business Unit objectives.
• Continue to build the value of IT Services. Manage client expectations.
• Ensure the achievement of targets by monitoring implemented Divisional EE and Transformation Plan, correcting any deviations.
• Support Nedbank strategy by driving corporate citizenship.
• Develop, implement and measure the effectiveness of a strategy to build a differentiated culture.
• Measure the effectiveness of differentiated culture plan through staff and client feedback and ensure corrective action plans are developed and implemented.

Essential Qualifications - NQF Level

• Post graduate degree Bcom IT or BSc Information Systems/ Data Science or similar

Preferred Certifications

• DAMA

Minimum Experience Level

• 8 - 10 years in Data Management
• 5 - 6 years management experience
• Strategy development and execution.
• Management consulting experience

Technical / Professional Knowledge

• Business strategy
• Strategy development
• Client Service Management
• Digital culture
• Innovation
• Leadership Skills
• Organisational Awareness
• Governance, Risk and Controls
• Relevant regulatory knowledge
• Performance management

Behavioural Competencies

• Customer Focus
• Operational Decision Making
• Cross-Functional Collaboration
• Driving Execution
• Driving Innovation
• Digital Acumen
• Guiding Team Success