Hot Jobs at Absa Group Limited (Absa)

Job Summary

Responsible for working with business functions to identify, investigate and analyse problems faced by business/product owners. Based on this analysis, the Business Analyst needs to propose a solution to address the business requirements in full, as needed to optimise the business.
The senior Business Analyst must have the ability to work on multiple project simultaneously and will be responsible for delegating and overseeing tasks assigned to the junior Business Analyst.

Job Description

Responsible for working with business functions to identify, investigate and analyse problems faced by business/product owners. Based on this analysis, the Business Analyst needs to propose a solution to address the business requirements in full, as needed to optimise the business.

The senior Business Analyst must have the ability to work on multiple project simultaneously and will be responsible for delegating and overseeing tasks assigned to the junior Business Analyst.

Accountability: Project Establishment Initiation Activities

• Develop design principles based on the initial brief and scope provided to guide the project's implementation activities, including the requirements planning stage and the management of change requests.
• Assist and support business operations, with the ‘As Is’ and ‘To Be’ process mapping on projects and also when changes to operational policies, procedures and processes occur.
• Build and maintain relationships with key role players by communicating regularly and working closely with them to elicit business requirements, evaluate and recommend possible business solutions, make assessments and produce feasibility analysis.
• Proactively identify project risks and issues through consultation with key stakeholders and communicating these with the Project Manager (PM).
• Assist the Business Analyst Lead with ensuring that the definition of the project scope and all other documentation needed in the Project Concept and/or Project Charter document/s is obtained by facilitating a project definition workshop.
• Develop hypotheses to achieve project goals based on the outcomes of the project definition workshop and use these to guide the fact gathering and analysis.
• Ensure all the business requirements, evaluations and recommendations of possible business solutions, assessments and feasibility analysis are documented, circulated and signed off by the relevant stakeholders, and handed over to the PM for use in defining and designing the project.
• Facilitate workshops in order to obtain business user requirements in terms of the proposed end state of the project so that the project is suitably defined, designed and implemented.
• Assist the PM with defining timelines and milestones for expected deliverables.

Accountability: Business Requirements Activities

• Analyse the “as is” “business architectures”, to identify any issues, opportunities, etc. This includes the analysis of all existing products & services, the procedures and business rules, the organisation structures, functions, roles & responsibilities, the business processes & procedures, the IT systems functionalities, data, performance and measurement metrics.
• Investigate and perform a business needs analysis, by interviewing the product or business process owners, to determine business requirements and identify possible alternatives and or solutions to achieve these requirements.
• Perform “root cause” issues analysis with key stakeholders by either conducting interviews or workshop to further evaluate and identify solutions and/or alternatives to meet the business requirements and document all findings to assist with project definition, design and build.
• Set up and facilitate workshops with relevant stakeholders to gather, identify and document the project and business owner requirements to be used in the project definition, design and build.
• Investigate options available, best practices, alternatives etc. and obtain up to date information in relation to the project requirements / objectives by referring to internal and external parties to ensure the best solution is considered and identified for the project.

Accountability: Solution Analysis and Documentation

• Design the “to be” “business architectures” by using the identified design principles and document the ideas by working through increasing levels of design detail (i.e. conceptual/high level/detailed design levels).
• Identify and design new and/or improved business process systems and/or procedures to deliver project goals by ensuring that the best solution is considered and identified for the project.
• Undertake a feasibility and impact analysis of solutions identified (people, process, data and system infrastructure) with key stakeholders, internal, external and technology staff to further define project requirements for the definition, design and build of the project.
• Able to perform and apply intermediate to advanced level data analysis and data quality principles.
• Identify IT interfaces, IT integration points to ensure integration into functional specifications, by consulting and workshopping with the IT System Analysis teams, Group Strategy, Enterprise Architect, Vendors, etc).
• Develop IT-systems functional, non-functional and service level requirements, reporting requirements, Business Requirement Definition documents (BRDs), use cases, etc. based on the evaluations, meetings, assessments and requirements analysis undertaken during the earlier stages of the project analysis stages, for use by the PM and project team to design, build, test and implement the project.
• Develop a functional decomposition of identified requirements through consultation with stakeholders to ensure that the business requirements will be developed and delivered by the project.
• Validate documented solutions in a walk-through workshop with stakeholders to ensure the solution is compliant in terms of required standards, design and fit to the Enterprise Architecture.

Accountability: Assessment and Validation of Solutions

• Assist the systems-management function with setting up and undertaking the IT-systems user-acceptance tests by both business users and IT staff to ensure that the technology solution meets the business requirements.
• Co-ordinate all user acceptance testing with regard to securing test users, the test location, the relevant access rights and by documenting all results and where required perform User Acceptance Testing (UAT) as undertaken and stipulated by the Absa Group Technology IT methodology.
• Assess the solution/s by benchmarking with industry standards to ensure the solution is compliant in terms of required standards, design and fit to the Enterprise Architecture.
• Evaluate the vendors' products/solutions and the integration capability of the products / solutions to ensure the solution is compliant in terms of required standards, design and fit to the Enterprise Architecture.

Education

• Bachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)

Closing Date: 13th, July 2022

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Job Summary

Provide superior, seamless customer experience and offering suitable solutions to meet client needs. Utilise technology and leverage the virtual omni-channel environment, to deliver service in an efficient and cost-effective manner. Perform banking duties and oversee the financial activities for business and individual customers.

Job Description

• Income Growth and Financial Targets: Ensure a deep understanding of client's working capital cycle and business needs to provide appropriate solutions. Drive achievement of targets as per individual scorecard.   
• Customer Focus: Proactively drive acquisition and cross-sell initiatives through re-engagement processes. Ensure service and complaints resolution are within acceptable service level agreements.
• Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards.  
• Collaboration: Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.

Education

• Bachelor's Degree: Business, Commerce and Management Studies (Required)

Closing Date: 18th, July 2022

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Job Summary

Drive to  design and implement complex  solution which offer both security and network infrastructure services. The professional will address any issues related to network security and performance thereof. They have to take charge of the software and hardware installations, specification, testing and service transition. The professional will have to identify the potential technology innovations and engage with businesses (Application Solution architects\designers). The Solution designer  needs to guide in execution of Change, Release, Problem, Performance, and Availability Management

Job Description

Architecture

• Leverage a solid & deep understanding of the organization strategy to identify, design & deliver relevant, scalable, testable, re-usable technology solutions
• Work in collaboration with delivery teams to independently analyse customer requirements & varying business capabilities & leverage analysis to identify & accurately spec / frame ‘the complex business problems we are aiming to solve’ with each solution design or solution evolution
• Through the above processes, leverage emotional, social & business / commercial quotient to understand consumers and the broader range of stakeholders, their opinions & perspectives and reconcile these within the solution designs (negotiation skills and dealing with complex and divergent stakeholder opinions are a must)
• Leverage expertise in analytical & creative problem solving to synthesise a solution design (build a solution from its components) beyond the analysis of the problem
• Lead design thinking processes to successfully deliver solution blueprints & associated roadmaps
• Create end to end solution blueprints & ensure these can be implemented across all phases of the initiative life-cycle (ideation through to product launch & commercialization)
• Design & or contribute to the design & implementation of detailed feasibilities & business cases
• Leverage a strong engineering background to make the right choices in solution design – this knowledge includes but is not limited to: domain driven design, loosely coupled integration, microservices and other modern software design practices
• The above extends to identifying the best fit tools to be used for a particular solution, understanding those that would not be a good choice and leveraging researching skills to pivot towards something better
• Assume ‘one stop’ shop accountability for solution blueprint design & delivery decisions within an organization based on the above
• Work with project / program management teams to design solution roadmaps aligned to the strategic requirements of an organization and through which the solution can be implemented across all phases of the initiative life-cycle (ideation through to product launch and commercialization)
• Work embedded, as part of a delivery team, to ensure the successful design & implementation of solution blueprints
• Ensure that the detail of the solution (across all architecture domains) is accurate to the implementation of the initiative, true to the bank’s architectural principles/preferences, implementable by the different teams involved in the solution
• Work as part of embedded delivery teams to conduct solution reviews, code reviews, testing and other disciplines associated with solution design & delivery
• Attend various Group & Business specific architectural design forums and present solution designs and detailed business cases for approval
• Leverage synthesis & creative problem skills to identify risk (impending danger & challenges) and work with a cross functional group of stakeholders across the value chain for support & direction
• Conduct solution reviews against defined customer metrics and ensure the ongoing achievement of business results through solution implementation
• Ensure a solid understanding of emerging & evolving architectural principles and hold one stop shop accountability for the evolution of solutions in alignment with these principles (where it makes sense to do so)
• Build architectural capability across delivery teams in a business to ensure ongoing evolution of skills in solution delivery
• Contribute to the architecture body of knowledge
• Contribute to the design & evolution of architectural principles and preferences

People

• Participate in peer reviews (code, solution, testing etc.) and transfer knowledge and capability across delivery teams for improved solutioning & evolving architectural practices
• Set & Cascade solution direction across technology delivery teams
• Build & evolve the architectural capability of Delivery teams across the business – through active coaching & information / knowledge sharing
• As an SME, support the proactive attraction, recruitment, development, & retention of strong technology teams across an estate
• Leverage and embed agile practices in delivery teams and work to build strong self-directed, high performance teams through agile working practices (including daily, weekly, etc. sprint routines, regular & honest feedback etc.)

Financial & Vendor Management, Risk & Governance

• Carry the ‘one stop shop’ accountability for all risk associated with solution design (from ideation to deployment)
• Apply the organization risk & governance frameworks
• Ensure solution design alignment to Group guidelines & ensure solutions are sustainable for the enterprise
• Proactively involve / engage chapter & guild leads in solution decision making, applying an enterprise wide lens to product & service development
• Ensure solution design alignment to regulatory requirements and continuously update knowledge on regulatory requirements for the successful design of new & evolution of existing solutions
• Deliver on time & on budget (always)

Education

• Bachelor's Degree: Information Technology

Closing Date: 16th, July 2022

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Job Summary

Minimum 2yrs in Short Term Insurance experience, RE certificate, 150 FAIS credits in personal lines, Class of business, Deliver day-to-day knowledge work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs).

Job Description

• Minimum 2yrs in Short Term Insurance experience, RE certificate, 150 FAIS credits in personal lines, Class of business,
• Customer Experience: To provide service excellence and achieve customer satisfaction 
• Call Resolution: Resolve incoming client queries by utilising all available tools and ensuring that calls that the relevant queries are escalated to the Client Services Manager once all other avenues have been exhausted. 
• Quality Assurance of service and calls: Ensuring that all claims information relating to appointment of service is captured on the ASTI system and that the follow up with the service providers is completed so that that quality and productivity standards are met, in all actions with the customers. 
• Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Closing Date: 14th, July 2022

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Job Summary

Leveraging a thorough understanding of the business data requirements & own data subject matter expertise (ahead of trend), set data architecture direction & lead the agile solution design, deployment, implementation & ongoing optimization of enterprise wide data retrieval, storage and distribution across an estate.

Job Description

Data Architecture & Data Engineering

• Take ‘one stop shop’ accountability for the retrieval, storage, processing & distribution of data across a business area (data eco-system)
• Collaborate with data science teams & broader business & technical stakeholders to analyse customer data requirements & leverage analysis to identify & accurately spec / frame & set the appropriate data architecture for the business area
• Take accountability for deeply understanding the technical landscape and bank wide architecture that is connected to or dependent on the business area supported in order to effectively design & deliver data solutions (architecture, pipeline etc.)
• Leverage expertise in analytical & creative problem solving to synthesise data solution designs (build a solution from its components) beyond the analysis of the problem
• Lead design thinking processes to successfully deliver data solution blueprints & associated roadmaps
• Leverage state of the art relational and No-SQL databases as well integration and streaming platforms do deliver sustainable business specific data solutions.
• Lead the end to end solution design & implementation process for all data retrieval, storage & distribution solutions including contributing to and in some cases lead all phases of the development lifecycle including e.g. design process
• Develop high quality data retrieval, storage & distribution design and architecture in a test driven & domain driven / cross domain environment
• Build analytics tools that utilize the data pipeline by quickly producing well-organised, optimized, and documented source code & algorithms to deliver technical data solutions
• Create & Maintain Sophisticated CI / CD Pipelines (authoring & supporting CI/CD pipelines in Jenkins or similar tools and deploy to multi-site environments – supporting and managing your applications all the way to production)
• Automate tasks through appropriate tools and scripting technologies e.g. Ansible, Chef
• Debug existing source code and polish feature sets.
• Assemble large, complex data sets that meet business requirements & manage the data pipeline
• Build infrastructure to automate extremely high volumes of data delivery and
• Creatively solve data volume and scaling challenges.
• Create data tools for analytics and data science teams that assist them in building and optimizing data sets for the benefit of the business
• Ensure designs & solutions support the technical organisation principles of self-service, repeatability, testability, scalability & resilience
• Apply general design patterns and paradigms to deliver technical solutions
• Inform & support the infrastructure build required for optimal extraction, transformation, and loading of data from a wide variety of data sources.
• Continuously optimise, improve & automate data retrieval, storage & distribution processes
• Work across the value chain and in particular with QA & CSO to define and implement quality assurance routines & processes
• Work across the value chain and in particular with QA & CSO to ensure the undisputable separation, security & quality of the organisation’s data
• Meaningfully contribute & ensure solutions align to the design & direction of the Group Architecture & in particular data standards, principles, preferences & practices. Short term deployment must align to strategic long term delivery.
• Meaningfully contribute & ensure solutions align to the design and direction of the Group Infrastructure standards and practices e.g. OLA’s, IAAS, PAAS, SAAS, Containerisation etc.
• Strategically & operationally monitor the performance of data products and services ensuring ongoing optimization & cost to value for our businesses (think bank wide)
• Stay ahead of the curve on data retrieval, storage & distribution technologies & processes (global best practices & trends) to ensure best practice

People

• Coach & mentor other engineers
• Conduct peer reviews, testing, problem solving within and across the broader team
• Provide technical subject matter expertise and support in the attraction and recruitment of Product Engineers for the organization
• Participate as a subject matter expert in the development & development planning of the broader dat engineering team
• Support the people change teams in the design of adoption processes (Customer, Employee & 3rd Party Adoption)

Risk & Governance

• Identify technical risks and mitigate these (pre, during & post deployment)
• Update / Design all application documentation aligned to the organization technical standards and risk / governance frameworks
• Create business cases & solution specifications for various governance processes (e.g. CTO approvals)
• Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents
• Deliver on time & on budget (always)

Closing Date: 14th, July 2022

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Job Summary

Apply critical thinking & problem solving skills to contribute to all phases of the development lifecycle & quickly produce well-organised, optimized, and documented source code to deliver high-performing, scalable, enterprise-grade applications.

Job Description

DevOps

• Apply critical thinking, design thinking and problem solving skills in an agile team environment to solve technical problems (Front End, Back End OR Middleware) with high quality solutions
• Contribute to all phases of the development lifecycle including
• Evaluate analysis, problem definition, business requirements, solution development & provide recommendations to enable the operational feasibility of solutions
• Quickly produce well-organised, optimized, and documented source code to deliver technical solutions
• Ensure designs & solutions support the technical organisation principles of self-service, repeatability, testability, scalability & resilience
• Apply general design patterns and paradigms to deliver technical solutions
• Support the development of CI / CD Pipelines (authoring & supporting CI/CD pipelines in Jenkins / similar tools and deploying to multi-site Kubernetes environments – supporting and managing your applications all the way to production)
• Use & configure modern observability techniques leveraging e.g. aggregated logging via ELK stack, metrics via Prometheus / Grafana / NewRElic and tracing using Zipkin/Jaeger
• Automate tasks through appropriate tools and scripting e.g. Jenkins, Docker, Ansible, Kubernetes
• Debug existing source code and polish feature sets.
• Work with integrated teams and other developers to improve and evolve technical products and services
• Align all application development & development process to Group Architecture & Infrastructure guidelines
• Provide input into project & program teams (when required) to plan & manage the development lifecycle e.g. releases, risk management, testing, integration etc.
• Conduct reviews, performance monitoring & ongoing optimization and maintenance on applications
• Stay ahead of the curve on emerging technologies and development practices and continuously evolve existing knowledge & skill in preparation for cross domain and other experiences e.g. Secure Side, Testing, Infrastructure solutions etc.
• People
• Conduct peer reviews, testing, problem solving within and across the broader team
• Support the people change teams in the development of user material (Customer, Employee & 3rd Party Adoption)

Risk & Governance

• Identify technical risks and mitigate these (pre, during & post release)
• Update / Design all application documentation aligned to the organization technical standards and risk / governance frameworks
• Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents

Education

• Bachelor's Degree: Information Technology

Closing Date: 16th, July 2022

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Job Summary

To deliver customer support services to enhance the customer experience through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in Seychelles. Please contact Reward for details.

Job Description

• Customer Service: Respond efficiently, accurately and courteously to all customer service matters, complaints, requests 
• Support the development and maintenance of processes in Customer Services Centre: Adhere to all processes in the CMP Customer Services centre and identify opportunities to improve Client Servicing processes 
• Monitor and control risk associated with the Customer: Ensure that all activities performed in providing Customer Services comply in all respects with Absa's risk and compliance policies and procedures as well as legal and regulatory requirements 
• Stakeholder Management: Establish and maintain good professional relationships with relevant stakeholders so as to remain abreast of their needs and issues and respond rapidly and effectively 
• Self-development: Owning and being proactive about own training and development 

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Closing Date: 15th, July 2022

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Job Summary

To develop the functional operating models and frameworks in a broadly defined Business functional strategy; positioning and enabling horizontal alignment, implementation and adoption.

Job Description

• New Business Development and Marketing: Devise long term investment strategy to meet the growth of assets under management within a timeframe of 18 months to 3 years.
• Responsible to implement this strategy through interpretation of global trends and pre-emption of local trends. Product identification and innovation based on market trend and regulation.
• Identify, develop and source new relationships with investment clients through 2 personal and client referrals, Absa Group Limited Group internal networks and fostering greater collaboration within group and WIMI business unit;
• Represent Wealth Advisory investment philosophy/views to colleagues, clients and prospects in person, or by written commentaries;
• Achieve personal targets for new clients, assets under management, non interest income (excluding Banking, Credit, FX), relevant fees and total revenue; 
• Client service - Manage and Grow Existing Client Relationships: Quarterly face to face meetings with each client in your designated portfolio expressing ability to discuss investment performance, economic and market trends;
• Undertake bi annual client investment reviews to assess the suitability and objectives of their individual portfolio;
• Maintain the highest levels of service and delivery to existing clients at all times, ensuring that all teams of specialist support within the region work together to deliver client experience as well;
• Act as the key decision maker on all client investment advice and queries across multiple locations for national and offshore jurisdictions.
• Investment Management: Identify investment opportunity within the allocated client portfolio;
• Ability to establish client investment objectives including risk capacity, and asset allocation;
• Ability to grow the investment book;
• Ability to build impeccable investment reviews and proposals even at short notice;
• Develops an investment policy statement (IPS) with each client based on their goals, objectives and risk capacity;
• Semi-annual or annual review of IPS with client;
• Translate investment policy to individual investment objectives;
• Monitor Global Investment & Solutions investment performance versus benchmark and develop insights for clients regarding key contributors and detractors;
• Monitor and recommend asset allocation on a quarterly basis relative to policy and goals, evaluate need to rebalance; Review portfolio issues (i.e. taxes, liquidity events, capital calls, etc) quarterly; Present alternative investment ideas to clients;
• Collaborate with Global Investment & Solutions regarding investment strategy and client portfolio structuring including, but not limited to bringing impact/mission related investing ideas to research team and helping to engage in due diligence on those ideas;
• Evaluate large holdings for performance relative to the overall portfolio and plan strategies for diversification;
• Preparing investment portfolio data for client reporting relating to reviews, restructuring (as appropriate) and reporting on individual and corporate portfolios with the assistance of Investment analyst; Accountable for oversight of investment operations and administration activities. 
• Stakeholder Management: Build strong relationships with both global and local internal and external stakeholders;
• Effectively communicate developments within areas of activity to all relevant stakeholders;
• Ensure impeccable and timeous service levels; Proactively influencing various stakeholders to drive business objectives in Structured Lending, Advisory, FX, SSG and Investment Banking fees. To drive the internal and external brand through media liaisons. 
• Query Resolution: Ensure timely query resolution for clients through various internal and external channels including, where necessary, Ombudsman; 
• Product Oversight: The Wealth Investment Manager will also be required to identify new product for development having reference to industry and integration of internal stakeholder perspectives.
• Risk Management: Undertake overall sales risk and compliance management of the client base; Specific day to day involvement in core business processes: Responsible for high- value and high risk process points such as identification of potential clients, being present for client signing of documents;
• Ensure systems of control to manage compliance in terms of advise being proved to clients ensuring governance in line with FAIS and FSB requirements;
• Ensure embedment of all policies and procedures according to the Front Office manual and to stay abreast of all regulatory and industry changes Proactively embed and assist in formulation of terms of reference of Investment deal forum and Advice risk forum.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Closing Date: 26th, July 2022

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Job Summary

To support Advisers in attaining the long term assurance (life and investments) sales targets within the region, ensure maintenance of a high sales morale and establish appropriate sales segments by producing business cases and driving and maintaining quality audits.

Job Description

Accountability: Coaching

• Coach all Life and Investments Advisers within the region to promote a productive sales environment to ensure sales targets are reached.
• Meet with Advisers in the regional team on a regular basis on a one on one basis to coach them on best practice sales processes.
• Coach the Advisers on issues and challenges they are experiencing in the region and provide guidance to them on
• resolving the issues by e.g. brainstorming around the issues / challenges or creating a support network for the Advisers to align to.
• Coach Advisers (one-on-one and/or in groups) on how to use the relevant AIFA Systems (e.g. Proplanner, Ebankpak, Siebel etc.) and advise them on diary management in order to upgrade their sales skills, to support the initial training done by the Consultant: Sales Support (AIFA)
• Coach the Advisers in instances where new projects, campaigns and products are lauched into the regions and provide them with all relevant, updated information to enable them to produce sales.
• Coach Advisers on all compliance-related processes, procedures and documentation and monitor their adherence to the same.

Accountability: Target Setting and Business Management

• Support the achievement of AIFA business goals (particularly related to Life and Investments) by giving input to all strategic initiatives within the company in order to enhance sales volumes.
• Contribute to the development of business unit's life and investments strategy for the next 2-3 years by providing a view on potential improvements to products or services, assessment of the existing situation and anticipated changes in the external environment
• Facilitate target setting between the region and relevant strategic partners by presenting the sales targets to the Advisers and managing the relevant relationships within the regions in order to provide support
• Facilitate the communication of agreed targets to Advisers and strategic partners within the region.
• Communicate the necessary expectations of all parties involved in order to meet collaborative goals by interacting with the correct level of strategic partners.
• Report, to the Advisers and strategic partners, changes in strategic direction, structures and operating models in order to ensure transparent communication and effective operation within the region
• Explain and agree targets with individual Advisers, communicate to all levels and take accountability for the overall achievement of performance objectives in the business area in terms of employee satisfaction, customer experience,
• cost performance, return on investments, risk, compliance and governance requirements
• Provide clear direction to team members on the AIFA strategic plan and key focus areas and ensure their understanding and buy-in by explaining their expected contribution to achievement of the business objectives
• Manage and drive the turnaround time in terms of targets for life and investments to ensure a high sales performance within the region.
• Manage the delivery of deviance reporting, on a monthly basis, to the Provincial General Manger in order to provide
• recommendations and mitigating solutions to deviances that have occurred (e.g. sales targets not met etc).
• Coordinate the efforts of the different operational areas under management to ensure minimal duplication of effort, maximum efficiency and value for money.
• Re-balance resources between different areas e.g. reallocating headcount or budgets, but within overall approved resources for the year.
• Manage regional budgets including signing off of invoices and quotes within mandate. Escalate out of budget items to the Provincial General Manager for approval.
• Analyse effectiveness of processes and systems in use in the region and make recommendations to the Provincial General Manager (PGM) for improvements.
• Review performance against balanced scorecard components as prescribed by the Provincial General Manager, discuss gaps and agree action plans to close gaps.
• Benchmark productivity of the region against industry standards and create measures to improve productivity.
• Agree and manage service offerings and Service Level Agreements with internal customers (agree annually and measure on a monthly basis).
• Assist Advisers, as necessary, by interacting with clients in order to facilitate sales and/or address client „h concerns/complaints

Accountability: People Management

• Work with Advisers in the team to achieve excellent business results through continuous people development and mentoring activities.
• Ensure the development of a high-performing team through embedding formal Performance Development and informal coaching. Encourage frequent knowledge sharing between team members.
• Conduct meaningful Performance Development discussions with Advisers and ensure that agreed action plans are implemented.
• Determine and analyse training and development needs for Advisers. Ensure that identified training is budgeted for and executed.
• Interview and recruit new members of the team, including determinimg appropriate compensation levels per the relevant remuneration model for advisers.
• Establish and maintain a succession plan for the regional team of Advisers by seeking and attracting new Advisers on an ongoing basis.
• Create effective workforce plans and recruitment demand plans for own region to ensure that current and future business requirements can be met. Plans should be revised at least twice a year.
• Approve leave requests for Advisers and manage the leave planning for own team of Advisers effectively.
• Act as first level escalation point for all grievances raised by Advisers in the region.
• Ensure that all poor performance is addressed through the Performance Accelerator (PA) Programme and that continued poor performance is adequately dealt with. Review PA interventions to determine their effectiveness and implement changes as necessary.
• Motivate Advisers in own region and ensure that their efforts are recognised.
• Participate in the creation and implementation of Employee Opinion Survey (EOS) action for the regional team of advisers.
• Perform the role of Management Representative at disciplinary hearings when necessary.

Accountability: Risk Management

• Communicate processes, control requirements and risk management frameworks that impact the sales process in own region and provide documented support to ensure understanding and for reference by Advisers.
• Coach team members on all the processes and controls that they have to execute in their daily work and ensure that they understand the reasons for the controls and the consequences for failing to adhere to prescribed processes
• Test a sample of activities on a weekly basis by reviewing documentation and checking business concluded by advisers to see if controls are being adhered to. Coach team members on areas for improvement
• Own and agree corrective action items arising out of Compliance, Internal Audit and/or Management Assurance findings related to the functional area under management.
• Cooperate with management assurance initiatives for issue assurance to close audit findings.
• Ensure that Advisers in own region complete all required compliance exams and attestations within the specified „h timeframes. Do not allow advisers to work until they have completed pre-requisite compliance training.
• Ensure that the team understands all compliance requirements and call for the area's Compliance Officer to conduct briefing sessions if gaps are identified.
• Ensure that all regulatory requirements are adhered to by facilitating knowledge acquisition by the Advisers. Provide information on all changes to policies, processes and procedures that are being planned and ensure that team members read circulars that are relevant to the area and answer questions they may have.

Accountability: Identify Business Opportunities

• Identify and manage the creation of new business opportunities (within the Bank or externally) for the region in order to expand the market size for AIFA and to support the Advisers with new sales opportunities
• Identify new business offerings for the Advisers in order to provide additional sales opportunities, and liaise with relevant product providers where necessary

Accountability: Client Complaints Management

• Address complaints lodged by clients with regards to claim payouts, service and/or advice rendered by investigating if all relevant compliance processes were followed by the Adviser and if proper feedback and / or information was given to the client. Cooperate with the Dispute Resolution Consultants to address client complaints by seeking and providing information as requested.
• Represent the Adviser at the FAIS Panel in cases where the complaint was handed over to the Customer Experience department, where appropriate
• Attend regular meetings / forums with AIFA's Customer Experience department to recommend solutions to customer complaints, understand and retrieve information e.g. changes to processes, enhancements to policies etc.

Education

• Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

Closing Date: 18th, July 2022

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Job Summary

To process bank teller transactions accurately and timeously through the execution of predefined objectives, ensuring that customers are assisted promptly and in a friendly manner.. Selecting this role has a compensation & benefit impact in Kenya, TZ (NBC), Mauritius. Please contact Reward for details.

Job Description

• Execute cash & related transactions: Throughout each day, balance, control and manage the cash float by checking the amount of cash at the teller station and requesting the restocking or repatriation of cash when prescribed cash limits are reached
• Dispense and receive physical cash, cheques, travellers cheques, drafts and other financial instruments over the counter to walk in customers
• Process and encash cheques presented by customers for deposit or pay-out after checking identification, account details and other prescribed controls.
• Be vigilant for fraudulent or suspicious activities and report all concerns to the team leader or branch manager before processing the transaction or dispensing the cash Adherence to policies especially when handling with cheques, notes, ID’s, etc, under the 2 ID Buddy to prevent fraud. Refer any transactions in excess of teller mandate limits to a mandated official and / or line manager for authorisation
• Capture all transactions on the Bank system and ensure that all transactions are properly authorised before finalising the processing
• Carefully count all cash received or dispensed to ensure that errors are avoided by making use of the applicable cash counting equipment in your branch Reconcile own cash at the beginning and end of each day as well as when cash is restocked during the day.
• Prepare reconciliation reports for audit and management review purposes
• Ensure that journals are processed to recover charges for manual transactions processed for customers
• Ensure adherence to the SARB minimum requirements
• Customer Service: Provide advice to customers on the cash and other transactions processes to ensure the smooth flow of transactions
• Exhaust all attempts to resolve customer enquiries before escalating to other departments or the line manager
• Provide Regular feedback to customers on the progress of their enquiries Explain the Bank’s procedures, security requirements (such as ID requirements when transacting) as well as service offerings available to customers Report customer complaints on the Bank’s Customer Care process (CCP) to facilitate feedback to improve service to customers
• Guide customers on how to correctly complete transaction documentation such as deposits, withdrawals, cheque requisition slips to ensure accuracy and completeness of these documents
• Ensure accuracy and efficiency when engaging with the customer.
• Ensure friendly, focussed customer interaction at all times Portray a professional image and ensure that personal appearance conforms to Absa Corporate Image standards
• Ensure adherence to the Corporate Wear policy Maintain a neat and tidy workstation at all times Pro-actively arrange your workspace to ensure sufficient stationary is in place prior to the branch opening. Regularly read the pricing documents relating to Teller transactions to assist clients with better solutions for their transactions and also benefit at the end of the day Adhere to the policy and procedure on the issuing of pins and statements in order to solution the customer at point of contact.
• Ensure migration of clients with CW transactions less than R4000 and CD of less than R8000 to Digital & Self-help channels and provide the necessary assistance.
• Maintain speed and agility at all times when assisting clients in order to minimise shortages and surpluses.
• Market products by giving out booklets or pamphlets to customers drawing large amounts of money and educate them of alternative ways on transacting.
• Educate customers on the use of the Internet Kiosk. | Identifying sales leads: Identify and action sales leads (teller prompts) and cross selling opportunities Explain the campaign details, during sales campaigns in brief and direct to clients to Sales Consultants for further information
• Effectively use of sales tools (e.g. teller prompts) in order to ensure the provision of leads to contribute to Branch Sales
• Take responsibility of own sales targets and assist daily by providing client solutioning according to their product needs Capture all other leads on SMD once agreed by client Follow up all leads with Sales Consultants on SMD to make sure clients are contacted
• Compliance and Risk Management: Open & close the branch safe according to the Bank’s procedures, including physically securing the safe according to required procedures Conduct cash counts and visual checks as assigned by the line manager from time to time.
• Ensure that all transaction records are kept and / or mailed in accordance with Bank procedures Keep transactions records available for control purposes
• Before processing transactions, verify that all information is accurate and complete in accordance with the Bank’s procedure.
• Refer any concerns to the line manager for follow up and decision making on whether to proceed
• Follow cash management procedures and limits as prescribed Familiarise with content of all communication, i.e. circulars, bulletins, risk day agenda’s and alerts, etc. Adhere to prescribed control measures to prevent fraud, losses and shortages Report suspicious transactions as per Money Laundering control frameworks
• Complete and maintain applicable registers (Teller and Key registers)
• Adhere to safety and security procedures and follow prescribed instructions in event of robbery Cubicles, teller drawers and workstations to be kept locked when leaving workstation Follow off-line procedures and comply with all regulatory and compliance requirements
• Manage security items i.e. Cash, Teller stamps, Safe keys, combinations and FBSS cards in line with policies and procedures
• Up skill your knowledge regularly with policies and procedures regarding your daily teller duties, cheques, Fraud, Foreign Exchange, this will help you also to prevent fraud Ensure up-skilling on fault reporting and testing processes & procedures of Equipment used at teller environment i.e. note & coin counters, TCR Machines, etc.
• Adhere to end of day procedures (ABSA 3368) Adhere to Branch Paper mandate when processing and / or authorising transactions, ensure processing within correct limits & mandates

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Closing Date: 15th, July 2022

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Job Summary

The Scrum master will be the facilitator for a product development team that uses scrum/agile as the development methodology. The scrum master will lead a team that ensures self-organisation and the ability to make changes quickly. The role will ensure that agile principles and concept are adhered to ensure effective preparation of the product backlog, sprint backlog and burn down charts.

Job Description

Delivery

• Lead multiple sprints.
• Ensuring SCRUM artefacts are maintained and updated
• Ensuring that sprints are running smoothly and corrective actions taken wherever appropriate.
• Effectively communicate to project manager/delivery manager about the progress as well as blockages in the on-going sprints.
• Ensuring all change governance and standards are adhered to
• Ensuring code quality is maintained
• Developing plans to ensure delivery of teams’ work.

Transition to Agile

• Understand current development/delivery model and guide teams to adapt agile strategy.
• Satisfactory resolution of issues raised during transition.
• Support Project/Delivery Manager in planning and transition of releases.
• Providing expert guidance and assistance to colleagues for successful transition

Leading others and business skills

• Responsibility for supervising, co-ordinating, participating in,and accountable for sprints of teams located at different geographic locations.
• Making effective use of resources during the sprint to ensure that business objectives are met and deliverables achieved to agreed time, cost and quality.
• Familiar with the details of at least one business area and has experience of liasing with peers in that area
• Is respected and consulted by business area peers and seen as a point of contact within the team
• Experience in creating and maintain sprint artefacts.

Delivery Capability

• Ability to maintain a dialogue in difficult situations
• Experience in maintaining and supporting multiple sprints
• Knowledge of major functions and features of workflow analysis tools
• Resolves major problems and fluently applies escalation and notification procedures for incidents

Management

• Adapts style to contribute and enhance overall team performance and works effectively with people across a wide range of disciplines and levels (both internal and external/3rd party suppliers)
• Experienced at leading or managing a variety of teams and projects.
• Deals comfortably with ambiguity and uncertainty and is effective when working with unstructured teams, situations and environments
• Aware of project costs and resources, help in tracking actual against budget and managing the balance of delivery within time/cost/quality constraints

Application Management

• Understands how service support applies to own technical function:
• Has experience of incident & problem management disciplines
• Has experience of maintaining configuration items, raising changes and planning releases
• Has good operational knowledge of the service desk and incident systems
• Has experience in developing and maintaining technical reference documents
• Familiar with technical documentation standards, guidelines and best practices
• Working knowledge of scripting/utility tool component, features and facilities

Stakeholder Management

• Can effectively manage and develop relationships with key decision makers and stakeholders to achieve successful outcomes
• Uses stakeholder management strategy effectively and knows how to navigate the organisation
• The ability to facilitate and negotiate with multiple parties to bring about agreement and resolution, even when position is not initially shared by others
• Clearly and effectively communicates difficult or complex ideas clearly to stakeholders, peers and subordinates
• Adapts style to contribute and enhance teams performance by working effectively with people across a wide range of disciplines and levels, both internal and external.

Education

• National Certificate: Information Technology

Closing Date: 16th, July 2022

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Job Summary

To provide product specialist advice and support in cash product solutions for the banks clients. In collaboration with RB & CIB Coverage, Cash Product Support, Operations and Balance Sheet Management to deliver end to end cash management solutions to drive client acquisition and retention of customers.

Job Description

• Commercial management: Accountable for managing the commercial performance (P&L) of the cash product across the product lifecycle in support of the business's high-level financial ambitions and Balance Sheet shape;
• Cash Product Management: Delivers a compelling and insights led Product Proposition offering that aligns to and enables the business and customer strategies:
• Product Infrastructure: Accountable for the entire end-to-end infrastructure (People, Process and Technology) on which the product runs to support the target customer experience whilst ensuring that the product remains commercially viable by ensuring:

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Closing Date: 18th, July 2022

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Job Summary

Reporting into the Head of Equity Trading and dotted line into the Head of Electronic Sales. This person would be responsible for managing the direct market access client portfolios and Program trading for clients daily. Other activities include project managing and testing of Absa’s algorithmic trading programs, monitoring electronic trading risk and reconciling profit and loss on a day to day basis. Expected to have a robust dialogue with the dealer community, internal Absa developers, back and middle office to push through business enhancing changes and deep knowledge on JSE market structure to support the Algo / HFT business. This role forms part of our drive to modernise trading within the bank such that the Bank becomes a market leader in Electronic Trading. The role will also need to cover technology trends and evolution, so the bank remains relevant in the space and our technology remains cutting edge.

Job Description

Education and Experience Required:

• Minimum of a Bachelor of Computer Science / BCOM Investment Management / Finance
• Minimum of 5 years experiences in Trading / Electronic Trading / Program Trading and overall trading technology
• Development skills advantageous

Knowledge & Skills:

• Experience trading on JSE equity market
• Knowledge of Program / algorithmic trading
• Knowledge of high frequency trading business and client base
• In-depth technical knowledge of HFT trading systems and setup.
• Proficient in MS office and with basic macro programming skills and knowledge
• Understanding of financial markets and JSE trading system

Competencies:  

• Technically strong
• Mathematically strong
• Problem solver who is creative and innovative
• Entrepreneurial
• Team player
• Motivated with a passion for the industry

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Closing Date: 19th, July 2022