Hot Jobs at One&Only Resorts

Job Summary

• The Director of Human Resources will report directly to the property General Manager, with a dotted-line (functional) reporting relationship to the EVP Global Human Resources and will be an integral member of the resort’s executive committee. As a member of the Human Resources organization, he/she contributes a high level of human resource generalist knowledge and expertise for a designated property. He/she will be accountable for talent acquisition, succession/workforce planning, performance management and development for property employees, using technology efficiently, and coaching/developing others to help influence and execute business objectives in the most efficient manner. He/she generally works with considerable independence, developing processes to accomplish objectives in alignment with broader business objectives. Additionally, he/she utilizes a Human Resource Business Plan aligned with property and brand strategies to deliver HR services that enable business success.

Key Duties and Responsibilities

Managing the Human Resources Strategy

• Executes and follows-up on engagement survey related activities.
• Champions and builds the talent management ranks in support of property and region diversity strategy.
• Translates business priorities into property Human Resources strategies, plans and actions
• Implements and sustains Human Resources initiatives at the property.
• Coordinates the human capital review process at property(s) and leads succession planning activities on property and in the market, as appropriate.
• Leads the assessment of property(s) leadership pipeline through the human capital review process and assists with follow-up.
• Creates value through proactive approaches that will affect performance outcome or control cost.
• Monitors effective use of the HR workflow system by property managers and employees.
• Leads and participates in succession management and workforce planning.
• Responsible for Human Resources strategy and execution.
• Serves as key change manager for initiatives that have high employee impact.
• Attends owners meetings as a member of the property executive committee and provides meaning or context to the Human Resources results (e.g., retention statistics, critical open positions, employee satisfaction, and training initiatives and results); and demonstrates an understanding of owner priorities.
• Supervises one or more on-property Human Resources, as well as market-based Human Resources Specialist type resources where appropriate.
• Ensure compliance with BBBEE and other related legislation.
• Ensure payroll execution in line with approved budget and compliance with related Payroll policies and procedures.

Managing Staffing and Recruitment Process

• Analyzes open positions to balance the development of existing talent and business needs.
• Serves as coach and expert facilitator of the selection and interviewing process.
• Surfaces opportunities in work processes and staffing optimization.
• Makes staffing decisions to manage the talent cadre and pipeline at the property.
• Develops staffing strategy (in collaboration with hiring manager) relating to hiring practices; consults with hiring manager on compensation, benefits, etc.
• Monitors sourcing process and outcomes of staffing process.
• Ensures managers are competent in assessing and evaluating hourly staff.

Managing Employee Compensation Strategy

• Remains current and knowledgeable in the internal and external compensation and work competitive environments.
• Leads the planning of the hourly employee total compensation strategy.
• Champions the communication and proper use of total compensation systems, tools, programs, policies, etc.
• Participates in quarterly internal equity analysis; reviews internal equity reports and surface issues needing resolution.
• Creates and implement s total compensation management packages/offers, particularly recognition and incentive programs directed towards property priorities.

Managing Staff Development Activities

• Ensures completion of the duties and responsibilities of the properties' Human Resources staff members, as outlined in applicable job description(s).
• Ensures property Human Resources staff is properly trained in all employee-related human resource information to appropriately respond to property employees.
• Serves as resource to property Human Resources staff on employee relations questions and issues.
• Continually reinforces positive employee relations concepts.

Managing Colleague Engagement Activities

• Ensures Colleague Engagement is kept active and enhanced through the various Kerzner platforms such as Balance, CES, CAP and “We Create Joy” Pillars. 

Education or Certification

• A background in 5 star hotels and or luxury resorts
• Position most likely suitable for an existing Human Resources Director, Human Resources Manager or perhaps an experienced Assistant HRD ready for the next step
• 5 years senior HR experience
• Recognized tertiary qualifications in Human Resources or related field
• Good all round knowledge of Human Resource functions and administration
• Able to design, structure and implement new Human Resources SOP’s
• Strong written and verbal communication skills
• Outgoing and positive personality
• Good understanding of multi-cultural environments

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Job Summary

• The job of a Runner is very important to the smooth running of the restaurant.  A Runner is the person who brings the food from the kitchen or sushi bar to the table.  He/ She must be able to perform a wide range of duties. A Runner should be smart, enthusiastic and polite at all times.
• A food runner will be informed of his/her main responsibility for the evening at the Pre Service Meeting.

Key Duties and Responsibilities

As a Runner you must be able to perform all duties of a Busser and work all pick up areas.  A Runner must be able to multi task, prioritize and remain calm under pressure.  As a Cocktail Server you are responsible primarily for running dishes to tables.  You must: -

• Have full knowledge of the food menu.
• Know all the table numbers in the restaurant and lounge bar.
• Be able to work all pick up areas: Hot Kitchen, Sushi Bar and Lounge Bar
• Carry plates confidently and elegantly.
• Read and understand kitchen tickets.
• Explain every dish at the table.
• Communicate effectively and respectfully with the Kitchen Chefs.
• Clear stations and tables and bring plates back to the kitchen.

You may have noticed in the above descriptions that the word PRIMARILY has been underlined.  This is because the responsibility you have been given means that this is your priority, however, it is not the only duty you are expected to perform throughout the evening.

Throughout the evening you must be checking for the following: -

• Empty glasses and plates on the tables.
• Empty bottles on the tables.
• Guests leaving their seats.
• Guests needing assistance.
• Stations which need clearance.
• Share plates that need changing.
• Stocking up the kitchen pass.

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Key attributes and job roles:

• Executive Office VIP guest reservations and correspondence, including all bookings received by the Global office
• General Manager correspondence and management of Executive inbox
• Management of scheduled meetings – including meetings for Excom, P&L, Capex, BSC, Festive, BRM
• Management 2027 Budget files and deadlines
• Management of POs and office expenses
• Management of Jarat Tours and main point of contact
• Compiling weekly Operations Report to Global
• Maintain diary and schedule of General Manager
• Booking of flights, transfers, accommodation for colleagues traveling on business
• Coordination of Management Roster and Weekend Resort Manager Roster
• Management of Trachtech schedules of all reports under General Manager, in preparation for GM’s approval
• Updating of monthly Global information request spreadsheets
• Manage the complimentary gift voucher tracker and prepare all complimentary vouchers issues by the Exec Office
• Prepare all complimentary room request forms for comp bookings made by the Exec office
• Compliance officer for gift register of tips, commissions and gifts
• Fixed term position for three months - 1 July - 30 September 2026

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Job Summary

• The Groups and Events Admin Support assists the G&E Coordinators and G&E Manager with admin requirements as per the below:   

Duties and Responsibilities

• Possess a comprehensive knowledge of the One&Only’s facilities and activities within the Hotel.
• Sending GRC Reports from Opera in Excel format to the Revenue Team on a daily basis.
• Formatting the Weekly Transaction Report and ensure it is sent to the Sales Team and specific F&B HOD’s.
• Pulling the excel version of the GRC on a Friday morning, formatting it as shared workbook and sending it to team to populate with feedback ready for the weekly Commercial Meeting and the Monthly Groups Meeting.
• Update follow up activities in Opera S&C.
• Assisting G&E Manager with reports:
• LOST Reports
• Provisional Reports
• BQT forecast
• Deposit Schedules
• Putting together the cover page for the Function Pack for distribution on Wednesdays and ensuring that distribution goes out in a timely manner.
• Printing Function pack and BEO’s for Team for Thursday Function Pack Meeting.
• Adding in the details regarding the following days Groups and Events into the Daily One.
• Inserting groups and catering bookings into Opera when the G&E Coordinators are busy.
• Inserting groups and catering bookings into Opera turned away due to availability.
• Ensure function/ booking information is entered correctly into Opera including an enquiry note, basic rate proposed, and activity follow ups for future dates for the G&E Coordinators and Manager.
• Compiling the contracts from the templates on Opera on behalf of the G&E Coordinators and Manager.  
• Assisting in the drafting of the Function Sheets for clients and for internal events and ensuring this is distributed to the Operational Departments giving them sufficient time to prepare.
• Ordering required halal and kosher catering as per client request.
• Ordering and collecting V&A Portswood Parking vouchers and going to V&A to collect the vouchers.
• Assisting with the billing and processing with accounts all the commission payments, refunds or credit card refunds.
• Entering rooming lists in Opera as requested by the team and ensuring all notes, special requirements, billing instructions and   routing is completed.          
• Ensure your client receives a pro forma invoice and that deposit payments are paid on due dates.
• Allocating deposits and payments to blocks and PM’s.
• Finalizing of all accounts relating to all functions and ensuring that daily billing is completed and all payments have been received.
• Processing supplier payments for parking, AV, decor and other suppliers. 

Skills, Competencies and Requirements

• Diploma or Qualification in Hospitality Management
• Good communication, interpersonal and customer service skills.
• Ensuring compliance with hygiene and health and safety legislation/guidelines.
• Sense of urgency, attention to detail and a can do attitude
• 3 Months Fixed Term Position - 1 July  - 30 September 2026
   

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Job Summary

• To welcome guests and answer all enquiries whilst observing set standards. Have a complete knowledge of the treatments and services offered, and any promotions that may be on offer at the time. To ensure that all operational procedures, codes of conduct and standards of appearance as laid down by the Spa Manager/Head Receptionist, are implemented and adhered to by all reception staff. To organize scheduling and maximize use of time within the diary. The Head Spa Sales & Reservations is responsible for driving the revenue of all business centers in the spa through effective scheduling, yield management and sales.  As an Ambassador for the spa this role ensures outstanding five star guest relations, driving and delivering ESPA and Hotel brand standards.  Provides support to the Spa Director as a Duty Manager and oversees the personnel management of the Spa Reception Team.

Key Duties and Responsibilities

• To co-ordinate guests consultation records with the Therapists.
• Ensure that all relevant spa staff receives a print out of their daily schedule.
• To adhere to an agreed reporting system on a timely basis.
• To be responsible for all billing procedures at the reception desk and the correct reconciliation of funds at the close of each shift and at the end of the day’s work.
• Complete daily opening procedures and check lists per relevant area daily.
• Schedule reservations of Spa services for guests and monitor availability of treatments and staff to ensure prompt service according to the relevant skills of the therapists.
• Assist with administration duties such as, purchasing, receiving and inventory reporting.
• To aim to give the clientele the best possible service, and make the client feel important.
• To show a professional attitude at all times, particularly with regard to punctuality, appearance and general manner.
• To ensure that all administrative procedures run professionally.
• To supervise and conduct the safety of users and equipment in the spa and receive training to ensure that all relevant legislation pertaining to the Health and Safety at Work Law and Health and Hygiene standards are implemented and monitored within the spa.
• To have full retail knowledge of products and prices charged.
• Must attend all training courses as deemed necessary by the Head Receptionist/ Spa Manager.
• To participate in training and personal development programs within the Spa Department.
• To perform any other duties deemed reasonable by Management.
• To be responsible for preparing the reception for the next shift. Ensuring all messages has been passed on before leaving and that adequate supplies of all public information material are available.

Sales & Revenue Management

• Drive revenue of treatments and spa programmes through ensuring effective scheduling and yield management.
• Maximise sales by driving up selling and cross sales by the Reservations Team.
• Strive to exceed personal and team sales targets and objectives as set by the Spa Director/Manager.
• Assist the Treatment Manager where required, to produce monthly statistical reports and KPIs, reviewing with the Spa Director/Manager and ESPA to identify business and revenue opportunities.
• Play an active role in creating new initiatives in retail/booking incentives and cross selling promotions.
• Assist the Treatment Manager where required in calculating team incentives/commissions on a monthly basis, submitting to the Spa Director/Manager for approval.
• Accountable for tracking; monitoring; and developing ESPA Active Retail activity within the team.
• Ensure turn away business and repeat guests are accurately tracked by the Spa Sales & Reservations team through the Spa Software.
• Drive up selling of spa promotions whilst ensuring uptake is recorded.
• Liaise with other hotel departments to maximise revenue opportunities.
• Ensure correct billing procedures and reconciliation of funds on reception at the close of each shift and at the end of the day’s work.
• Responsible for maintaining an effective retail stock control system including monthly inventory and placing orders to par level.  Monitor theft activity as part of this process.
• Adjust par levels and retail sales focus according to business needs and consumer demand.

Guest Relations

• Be a constant presence at the spa reception taking regular walk rounds of all spa areas, ensuring interaction with guests and members.
• Lead by example by providing a warm welcome to clientele whilst striving to provide outstanding service.
• Conduct spa tours for VIPs, journalists and prospective members.  Act as an Ambassador for the spa at all times.
• Deal with any client complaints promptly and effectively, ensuring client satisfaction and revenue is not jeopardised.  Record any grievances and follow up accordingly, communicating with the Spa Director/Manager at all times.
• Ensure Spa Sales & Reservationists regularly record guest preferences, accurately updating guest profiles.

Duty Management

• Act as Duty Manager when assigned this role as part of the rota created by the Spa Director/Manager.

When on duty:

• Ensure the facility is adequately manned at all times.  Oversee the smooth running of all business centres in the spa.
• Inform the relevant department head of any complaints or issues regarding the Spa’s facility, taking action or recommending amendments if necessary.
• Responsible for Opening/Closing Procedures when on duty.
• Complete opening procedures and check lists per relevant area on a daily basis, reporting any housekeeping or maintenance issues to the relevant department and ensuring prompt resolution.
• Attend hotel morning meetings, taking up to date revenue figures from the spa, communicating the day’s business, guests and any relevant activities to other department heads.
• Carry out daily briefings with the entire spa team, communicating guest information, hotel news and revenue targets. 

Personnel Management

• Responsible for creating and maintaining staff rosters for Spa Sales & Reservations according to business demands, ensuring adequate cover at all times.
• Maintain staff moral and council/motivate where necessary. Record, report and always attempt to resolve grievances as quickly as possible.
• Responsible for the recruitment, induction, training, development, performance appraisals and discipline of all Spa Receptionists, under the supervision of and in communication with the Spa Director/Manager.
• Oversee attendance sheets, sick leave and holiday arrangements, ensuring adequate business cover is maintained.
• Hold monthly meetings with Spa Sales & Reservations Team to communicate, motivate and be aware of staff needs.
• Conduct effective inductions and on-going training for all Spa Sales & Reservationists in line with ESPA and Hotel brand standards, accurately recording and keeping Training Inventory Checklists for each team member.

Operations/ General

• Support the spa reservation operation and maximise revenue opportunities and guest relations by undertaking reception and reservation duties as part of daily responsibilities.
• Regularly update manuals and workbooks to ensure that all operational procedures are carried out in the prescribed manner.
• Ensure that the spa and reception area is well merchandised, clean and free of clutter.
• Demonstrate a professional demeanour at all times, particularly with regard to punctuality, appearance and general manner.
• Work a flexible rota, including evening, early and weekend shifts.

Health and Safety

• Regularly update training for Spa Sales & Reservationists on Health and Safety Policy and ensure it is adhered to.
• Ensure that a high standard of cleanliness and hygiene is maintained throughout the facility at all times.
• Receive training on all relevant legislation pertaining to the Health and Safety at Work Law and Health and Hygiene standards. 

Minimum Requirements

• Matric or equivalent
• 1-2 years’ experience within a spa or similar role in a 4/5-star property
• Computer literate – Microsoft word, excel and outlook(email)
• Strong interpersonal and organisational skills
• Flexibility to work shifts
• Strong communication skills; written and verbal with telephone etiquette
• Ability to work well under pressure and multitask
   

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Job Summary:

• The Host Team Manager is to manage the daily activities, reporting, training, and operations of the (Rooms) Department. With experience in a high-quality luxury boutique hotel/resort guest service, the Host Team Manager will support the Front Office/Guest Services Team in offering the highest level of guest service and supporting our colleagues to ensure they have the tools they need to be successful. Supports all property operations, ensuring that the highest levels of hospitality and service are provided. Manages the flow of questions and directs guests within the lobby. Support the tracking and resolution of service issues. The Host Manager is directly in charge of the Host Team & Connectivity Center (Guest Experiences) and must always collaborate with the Front Office Manager (FOM).
• A Host Manager is expected to have a smart and neat appearance, which reflects the high standards of One&Only.  The Host Manager is also expected to have a critical eye for details in terms of cleanliness, hygiene, and service. Knows how to manage and motivate a team of Hosts. As a teacher, the Host Manager also protects and ensures the service know-how.
• Their interpersonal abilities make them an exceptional point of contact with every guest, to ensure their stay is as seamless and memorable as possible. At the same time, their analytical minds and composed character allow them to be the primary line of defense to prevent and solve any possible complaints. A meticulous planning and strategy are fundamental to succeed in achieving all financial and operational goals set throughout the year. Their instinctive leadership empowers them to coordinate and orchestrate the operation with an efficient yet luxurious approach.

Key Duties and Responsibilities:

Development

• Maintain polite and professional interpersonal relationship with both colleagues and guests
• Demonstrate ability to communicate effectively
• Develop an effective and supportive team environment by listening to and acting on behalf of our guests & colleagues
• Attend morning meeting with Heads of Departments
• Communicate staff any relevant information, via email, line-ups or one on ones
• Maintain intra-departmental relations and communication to achieve synergy within the department and the One&Only Resorts daily operation
• Manage the team to attract, retain and motivate, develop, empower, coach and council, conduct performance and salary reviews, resolve problems, and provide open communication discipline
• Conduct/Lead operational and departmental meetings (as needed)
• Provide up-date information on Memo and Training Board
• Prepare and organize pre-shift briefings for Assistant Managers, Host Supervisors/Team Leaders, and Hosts
• Proactively participates in own development and team development
• Closely monitors training records and ensures that training is performed in accordance with standard
• Create, update, and adhere to departmental SOPs and Checklists
• Organize new training for the team including cross-training throughout department/resort
• Monitor and test knowledge levels generally, to identify training needs and organize training sessions or other tactics to improve their colleagues’ skills, knowledge etc.

Product

• Always represent and promote One&Only Resorts and to the best of his/her abilities
• Adhere of company ethics & antibribery policies 
• Understand, instill, and live the Company Philosophy
• Ensure compliance with all brand standards, OO markers, quality standards, and SOP
• Always maintains workplace discipline in accordance with company philosophy, policies, and procedures
• Demonstrate an ability to maintain confidentiality and privacy
• Knowledgeable about the facilities and services provided by the sister-hotels of the One&Only Resorts Group
• Provide and create ideas on improving the overall product/experience for One&Only guests

Operations

• Showing a personal interest for each of our guests and an authentic goal of being there in any moment
• Ensure the appropriate communication and guest understanding of the QR codes among the Resort
• Ensure housekeeping services are performed within timeframes requested by guests
• Gain a comprehensive understanding of all outlets, opening hours, menus, amenities, activities (both on property and offsite)
• Uses suggestive selling techniques to sell rooms and to promote other services of the resort
• Become well versed on the guest folios to better discuss and resolve any guest questions or concerns
• Fully trained on the usage of all the necessary operational system such as (Opera, Alice, POS, SAGA)
• Actively manage and record guest preferences and communicate to relative departments making sure they are followed up on and inserted in the appropriate systems (ALICE, SAGA, etc.)
• Monitor different type of communication processes and provide structured, consistent, support and recommendations for consistent improvements and implement change where needed, necessary and with proper approvals
• Confirm daily guest agenda and efficiently organize | reserve new activities |restaurant booking | treatments or other
• Coordinate daily Arrival and Departure experience
• Fully Trained in First Aid and Safety Protocols
• PPE (Personal Protective Equipment) provided by the Resort must always be used
• Hygiene & Safety measures dictated by both Local Government and the Resort shall be followed
• Responsible for the disinfection, cleanliness, and proper function of the assigned equipment
• Coordinate with supervisors and housekeepers the service of the occupied, departing and arriving rooms, based on timeframes and requests
• Use the radios as per the standard of communication established by the Resort
• Report Lost and Found property according to Policy & Procedure
• Directly involved in any projects assigned by the management ensuring completion in a timely manner within the assigned budget
• Drive and support revenue generation

Quality

• Improve guest satisfaction
• Improve efficiency and timeliness of service
• Consistently improve or quality of service
• Effective in complaint handling and problem resolution
• Ensure all guests’ requests are successfully completed
• Check all VIP rooms and Suites before arrival
• Perform random checks in all occupied and arriving rooms to ensure that all standards are maintained
• Inspects guest rooms, together with the Host, strictly abiding to the established standards and procedures
• Ensure Hosts create and follow up any ticket in ALICE, always in a timely manner
• Look after guests who need special attention with the upmost care and accuracy
• Ensure full knowledge of guest information regarding the property, the location, local culture, arts, nature, people what is going on in the area etc.

Management

• Directs the Host Department in the care and attention to detail in guest services
• To manage all staff in the department, to ensure the highest standard of performance from the team
• Attend morning meeting with Heads of Departments
• Communicate staff any relevant information, via email, line-ups or one on ones
• Supervision of Host Supervisors/Team Leaders, Hosts, and Host Assistant contains grooming standards, coordination, checking and completion of the assigned duties
• A commitment to a sense of urgency, immediacy, and total responsiveness
• Demonstrate commitment to uncompromising standards of excellence
• To develop a close working relationship with all departments, colleagues, and managers to ensure guest expectations are met
• Essential information required by the organization is accurately communicated to the appropriate personnel and any differences of opinion with other members of staff are dealt with in a manner that maintains goodwill and respect and avoids offence and conflict
• Executive Management is kept informed in an appropriate and accurate level of detail about activities, progress and results and information and advice on matters within allocated area of responsibility is sought from supervisor when necessary
• Monitor the Host’s interaction with guests and other colleagues, assisting when needed
• Foster and promote a cooperative climate, maximizing productivity and colleague morale
• Impart awareness of quality and brand standards across the resort
• Improve the annual Strategic Planning process through constant evaluation, communication changes and implementing lessons learned
• Oversees preparation of weekly schedule of the Host Department & Connectivity Center
• Distribute all work-related information to the Host Supervisors/Team Leaders and Hosts
• Directs, the Host Department in the care and attention to detail in guest services
• Sound product knowledge of all villas, as well as the services provided by the Host Department and all the hotels’ departments and their respective schedules
• Ensure all colleagues have proper supplies and tools for their daily tasks and activities
• Ensures that all maintenance requests are dealt with in a timely and professional manner
• Ensures that all F&B deliveries are dealt with in a timely and professional manner
• Ensures that all service areas (pantries and corridors) are always kept clean and tidy

Skills, Experience & Educational Requirements

• Education: High School completed – University Degree optional
• Language(s)
• Language: English Fluent (100%)
• Language:
• Proficient in MS Office, ALICE, and Micros Opera.
• Exceptional communication and interpersonal skills.
• Natural leadership and management abilities.
• Qualified financial analyst with billing knowledge.
• Critical thinker and a remarkable problem solver.
• Expertise in product and brand knowledge.
• Excellent project management skills.