Hot Jobs at The Heineken Company

Key responsibilities

Trade Terms enforcement and compliance

• Ensure that systems, processes and org design enable the administration and governance of the trade terms.
• Review of sales dealing in terms of RMG Guidelines.
• Implement best-in-class governance, reporting and management of trade terms contracts in close collaboration with the wider Sales team.
• Provide analytical support for sales in Trade Investment decisions.
• Facilitate interdepartmental communication (e.g., aligning Trade Investment decisions).
• Align issues and course corrective recommendations with the relevant account and channel managers and escalate recurring issues as and when necessay. 

Job Requirements

Education and competencies

• Grade 12 (Matric).
• A tertiary qualification in Office Administration will be an advantage.
• Ability to visually present analysis, key insights, facts & figures.
• Commercial acumen - understanding customer landscape and how to translate insights to outlet execution.
• Strong interpersonal, communication and influencing skills to win support and drive decision making at senior stakeholder level.
• High level of cross functional cooperation: effectively partnering with Finance / Control, Commercial and shared services Teams.
• Enjoy challenges and work well under pressure.
• Passion for delivering result, take ownership and translating insights into concise practical plans for execution.
• Desire for continued professional development

Experience

• 1+ years direct RMG and Financial/Commercial experience in sizeable multi-national FMCG companies, preferably experience in alcoholic 

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Key Responsibilities

• Integrates internal Key stakeholders (KAM’s, sales reps, RTM reps) to support the execution of the contract.
• Relationship Management - Building and maintaining strong relationships with key clients to ensure satisfaction and loyalty.
•  Account Planning- Developing strategic account plans that align with the company's goals and the specific needs of each key account.
• Clear Joint Business plans that are actional able and measurable linked to HB business strategy.
• Quarterly Key Account Review including full analysis of performance review and activity cycle uptake.
• Sales Strategy -Implementing sales strategies to drive revenue growth within assigned accounts, including upselling and cross-selling opportunities.
• Market Analysis - Conducting market research and competitive analysis to understand industry trends and customer needs.
• Customer Support -  Providing exceptional customer service and support, addressing any issues or concerns that arise promptly.
• Performance Tracking- Monitoring account performance metrics and sales targets to ensure objectives are met and identifying areas for improvement.
• Collaboration-Working closely with other teams, such as marketing, sales, and product development, to align efforts and offer tailored solutions to clients.
• Negotiation- Leading negotiations for contracts and agreements to ensure favourable terms for both the client and the company.
• Reporting-Preparing regular reports on account status, sales performance, and market trends for management review.
• Training and Guidance- Providing training and support to clients on product usage and new offerings to maximize their value from the company’s products or services.

Job Requirements
Education

• Relevant 3 year tertiary qualification (degree/ diploma)

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Key Responsibilities:
Admin Support:

• Monitor on going progress against regional activity plans, gather feedback from sales teams (Trade Marketing Teams)      
• Administer and track trading term contracts.
• Assisting with Stock on Hand issues. 
• Distribution of internal and external communication. 
• Assist with Management Presentation compilation. 
• Manage and replenish office supplies and consumables.
• Manage general Sales Consultant information and queries.
• Reconciliation of regional reports.
• Arrange and manage all Sales Team gatherings i.e. quarterly cycle briefing events, management meetings, monthly meetings etc.
• Booking of travel and accommodation for trade visits, meetings, etc.
• Management of budget (operational costs, campaigns, etc)
• Maintain and update CMD process.
• Assist with allocation of sales orders.
• Manage and order promotional liquor.
• Loading of deals.
• Processing and tracking of vendor payments.
• Assist with ordering, splitting, and tracking of merchandising materials.

Asset Management: 

• Manage ordering, delivery, and incidents of new / replacement mobile devices (Laptops, cell phones and tablets). 
• Assist with new vehicle ordering and old vehicle collections.
• Manage vehicle amendments.
• Process and follow-up on glass claims and accidents/incidents.
• Following up with dealers
• Tracking of license discs and fuel cards
• Manage fleet cost centre.
• Manage inspection procedures.
• Assisting with cold space issues/upliftments, etc.
• Responsible for verification tracking.
• Handling database issues.

Job Requirements:    

• 3-5 years’ experience office admin / secretarial field  
• Grade 12
• A tertiary qualification in Office Administration will be an advantage.
• 5 years’ experience in administration function with multiple stakeholders 
• Experienced with SAP and expert in Microsoft Office especially Excel.
• Experience with project management / coordination of multi-disciplines and across functions.
• Business report writing skills. 
• Communication skills
• Numerical aptitude 
• Organising and co-ordinating skills
• Effective time management 

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Key Responsibilities

• Strategic Account Management & Joint Business Planning: Work closely with key accounts to develop collaborative, joint business plans that align with Heineken’s goals and account-specific strategies. Engage in regular, proactive planning sessions to ensure mutual goals are clear and strategies are continuously refined and executed.
• Execution Excellence: Relentlessly drive the execution of joint business plans, ensuring that each action is carried out with precision. Focus on delivering key milestones, monitoring progress, and adjusting strategies to overcome challenges and capitalize on emerging opportunities.
• Client Relationship Management: Build and nurture long-term, trust-based relationships with major clients to ensure their loyalty and prevent churn. Understand and anticipate their evolving needs and business goals, offering solutions that deliver mutual value.
• Sales Growth & Performance: Identify and capitalize on new business opportunities, maximizing revenue potential through effective product, pricing, and promotional strategies.
• Market Insights & Strategy Execution: Continuously monitor market trends, consumer behavior, and competitor activity to ensure our strategies are aligned with industry shifts and customer expectations.
• Problem Resolution & Customer Satisfaction: Address and resolve customer issues promptly to maintain trust and positive working relationships. Ensure the timely delivery of products and services that meet customer needs.
• Cross-functional Collaboration: Coordinate with internal teams (marketing, operations, finance, supply chain) to ensure seamless execution of customer strategies and brand initiatives. Foster cross-functional collaboration to optimize business results.
• Data-Driven Decision Making: Leverage sales data, KPIs, and performance metrics to evaluate account progress and forecast future growth. Regularly report on account performance to internal and external stakeholders.
• Category & Channel Management: Apply category management principles to optimize account performance, aligning product offerings with consumer trends while ensuring profitability.
• Brand Activation: Lead the planning and execution of consumer touchpoints and marketing campaigns (ATL, POS, ROI, sponsorships, events) to enhance brand visibility and consumer engagement.
• Governance & Compliance: Ensure all activities align with legal, regulatory, and corporate governance requirements while adhering to Heineken’s policies and procedures. 

Job Requirements

Education

• A Degree in Business, Marketing, or related field will be advantageous.

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Key Performance Areas would include, but are not limited to:

• End to end administration of the Time & Attendance system.
• Ensure accuracy of the data on BES system before exporting to Pay Space for payroll payments.
• Conduct a simulation payroll run prior to final payroll deadline to ensure correctness of data.
• Compile and distribute accurate and timeous monthly overtime provision, leave and attendance reports
• Ensure effective reconciliation of time and attendance records.
• Ensure general personnel administration is accurate and captured timeously on the HRIS administrative system.
• Ensure accurate updating of personnel information on the HRIS
• Ensure accurate compiling of monthly People reports & Data Analytics.
• Ad-Hoc administration duties (payroll & benefits, medical aid, retirement fund)
• Monitor departmental expenditure against budget and report on variances.
• Assist in establishing sound relationships with all stakeholders

The successful candidate must have the following experience/skills:

• Relevant formal tertiary Human Resources diploma or degree
• Computer literate in MS Office up to Intermediate level.
• Exposure to the Payroll & HRIS T&A systems.
• 2-3 years’ experience in payroll administration.
• Strong numerical aptitude and analytical abilities are essential.
• Ability to work independently.
• Attention to detail is essential
• Ability to foster positive relationships with stakeholders

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Key responsibilities:

• Develop, support, and implement new or existing applications using primarily Microsoft Power Platform (Power Automate, Power Apps, Power BI, Dataverse in compliance with HEINEKEN standards and guidelines.
• Ensuring optimum performance, availability, and security of solutions are in accordance with security standards and policies, having governance and control adhered in all stages.

Liaise with business SMEs to be a point of contact for automation technical expertise, this can include contributing to: 

• Awareness workshops
• Ideation 
• Deep-dives
• Training
• Translating functional requirements of potential automations into technical designs and creating technical documentation.
• Integrate automation solutions with other global solutions and the HEINEKEN data lake.
• Deliver product enhancements with the allocated timescale and quality standards that minimize rework and aspire a zero-defect culture.
• Pro-actively exploring new technologies, products and features that can be combined with current toolkit.
• Contribute to Proof of Value’s and other internal team projects. 
• Actively participating in all the team agile ceremonies: daily scrum meeting, sprint planning, refinement, and retrospective

Experience and Education: 

• You have Bachelor/Master’s degree, preferably in Business Informatics, Computer Science, Engineering.
• You have Power Platform certifications (PL200/300/400/500/600/ or 900) , OutSystems or other automation technologies.
• UiPath certification and experience will be advantageous.
• Hands-on developing experience working on Power Platform projects for at least 3-5 years.
• Successful record of automation projects implementation
• Interpret and design database models (SharePoint, Microsoft Dataverse, and SQL)
• Ability to combine different technologies in a single solution.
• Project Management skills, experience in leading independently automation projects.
• Supporting and coaching junior team developers
• Contribution into workshops facilitation and presentations
• Experience with supporting Team Leader, team coordination, workload management
• You take ownership of projects to ensure success.
• You can argue convincingly and make appropriate recommendations regarding the most suitable technology for business process / problem.
• You are analytical, structured and have great quantitative skills.
• You have excellent communication skills (both verbal and in written)
• You have the ability to communicate effectively with technical and non-technical people.
• You are a great team player, and you can work effectively at all levels of the product team with the ability to influence others to move toward consensus.
• You can identify and understand multiple stakeholder perspectives and bring an open mind to understanding and build on the views of others.
• You have a can-do and hands-on attitude while dealing with some uncertainty in requirements & features to deliver MVP solutions.
• You are able to work in a high-pressure, dynamic and deadline driven environment with rapid release cycles.
• You have experience with working in an Agile environment.
• Preferably you have experience with working with additional technologies like OCR, IDP and/or Process Mining

Nice to have:

• Familiar with Azure DevOps
• Experience with the Python programming language
• Experience with scripting programming languages

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Key Responsibilities

• Maintaining and developing relationships with existing and new customers. Achieve monthly sales targets through new business and upselling current customers.
• Use data to inform customers’ understanding of which products can help them reach their goals and how to achieve this.
• Identify and pursue new business opportunities and maintain a healthy pipeline for future deals.
• Present products to customers in a professional and knowledgeable manner
• Conducting market research to keep up to date with industry trends and competitor activity.
• Build and maintain a strong brand image.
• Communicate and collaborate with other members of the sales and marketing team.
• Drive and maintain Accessibility, Affordability, Availability and Activation
• Run price driven promotions.
• Maintain call strike rate in accordance with targets.
• Share and implement new ideas regarding sales and improving effectiveness of the sales teams and/ or the effectiveness of
•       marketing activities.
• Take responsibility for personal improvement and skills development.
• Follow Heineken Beverages’ policies and procedures and identify opportunities for continuous improvement.

Job Requirements

• A bachelor's degree / Diploma in Sales, Marketing, or a related field is preferred. Relevant industry training and certifications are an advantage.
• A minimum of 3 years of sales experience
• Relevant experience within the Alcoholic Beverage or broader FMCG industry would be preferable.
• Proven track record of meeting or exceeding sales targets
• Numerical and business acumen experience
• High levels of energy, persistence, drive as well as a sense of urgency.
• The ability to work optimally in a high performance and competitive environment.
• Ability to plan realistically and take action to deliver on time.
• Excellent negotiating skills to gain commitment to solutions by using your influencing and networking skills.
• Have a passion for customer service by making clients and their needs a primary focus.
• Strong analytical and problem-solving skills.
• High versatility to adapt to changing environment.
• Ability to effectively manage customer relationships.
• Ability to communicate effectively across all levels.

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Key Responsibilities:

• Conduct compensation and benefits benchmarking to ensure our packages remain competitive in the market.
• Analyze and interpret compensation data to identify trends, outliers, and opportunities for improvement.
• Assist in the design, development, and implementation of compensation and benefits programs, policies, and procedures.
• Collaborate with HR and management to evaluate job roles, ensuring internal equity and consistency in compensation structures.
• Maintain and update job descriptions, salary structures, and pay scales.
• Participate in salary surveys and other market research activities to stay informed about industry best practices.
• Support the annual salary review process, including merit increases and bonus calculations.
• Ensure compliance with legal and regulatory requirements related to compensation and benefits.
• Assist with the administration of various compensation and benefits programs, such as incentive plans, retirement plans, and employee recognition programs.
• Gather and analyze information from salary surveys and market info within the sector.
• Compile and submit annual salary surveys
• Update and amended salary grids annually, in line with market.
• Calculate, recommend, and implement annual increases based on a given mandate for all employees.
• Calculation and implementation of annual bonus payments.
• Provide compensation information to the finance department and management for budget and analysis purposes.
• Drive improvement processes and set priorities in order to develop, implement and maintain best in class standards and basic conditions.
• Engagement with HR and Business to share and improve HR information / reporting.
• Work closely with EY to assist with the administration for Expats visas
• All letters for visa purposes
• Compile annual travel budget

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Key responsibilites, but not limited to:

Analyse:

• Work closely with the marketing team to develop event and promotional activations that align with brand goals and objectives.
• Manage event budgets and ensure that events are executed in a cost-effective manner.
• Evaluate the effectiveness of events and promotions based on formalised KPI Matrix. 
• Manage Event evaluation and pre/post Event evaluation analysis.
• Make recommendations for the improvement based on and pre/post Event evaluation analysis.

Develop: 

• Develop and prepare annual event calendar liaising with relevant brand teams and regions.
• Planning and managing execution of events and sponsorships from conception through to staging 
• Ensure that the event and sponsorship rights are delivered against set brand objectives.
• Manage and develop Event & Sponsorship contracts.  

Planning: 

• Planning to be done aligned to standardised Heineken Beverages ways of working and process. 
• Planning and arranging of POS, ROI and staff needed for events.
• Planning and co-ordination of all infrastructure including cold space (fridges)
• Planning and co-ordinating of Promotional Liquor orders for events

Execute:

• Execute events according to detailed execution plan. 
• Manage event related assets optimally by limiting theft, damage, losses at events ensuring minimal loss to events assets.
• Liaise with various role-players; attend events for set-up /strike-off and facilitate the smooth execution of the event.
• Ensure that all events and promotions comply with all relevant laws, regulations, and company policies.

Champion Capability: 

• Build strong relationships within team, broader business, and external stakeholders.
• Lead personal development and career development.
• Upskill colleagues through imparting knowledge and empowering them.
• Present and conceptualise creative event ideas and opportunities.
• Develop continuous Improvements/Best Operating Practices on Eventing.
• Formulate and communicate relevant and meaningful insights for the brand and channel teams. 
• Continuously benchmark eventing practices against best in class and competitors. 

Education & Experience:

• Bachelor's degree in hospitality, marketing, event planning, or a related field.
• A minimum of 1-2 years of experience in event planning and promotion.
• Relevant experience within the Alcoholic Beverage or broader FMCG industry with clear eventing and consumer demand creation experience is preferable. 
• Strong knowledge of the alcoholic beverages industry and the associated regulations.
• Proven track record of successfully planning and executing events and promotions.
• Excellent project management skills.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to plan, organize, and execute events and promotions.
• Computer literacy – Word, Excel, Power Point.
• Ability to work in a team.

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Key Responsibilities:

Learning and Development:

• Identify development needs within the organization and design the best blended learning solutions to add value to the business and increase employee performance
• Align the delivery of development solutions to relevant competency frameworks.
• Support business leaders to identify functional development needs and identify various solutions to meet these needs, and oversee the various technical training functions within the business
• Support and align development programs with the people plan
• Stakeholder Management both internally and externally
• Update and facilitate HR processes and people management training materials
• Manage the overall learning and development budget and governance controls
• Strong experience with digital learning (eLearning) platform design, development and management would be advantageous

Reporting and Evaluation: 

• Report on training attendance statistics including spend (summary and per department) for HSA employees

Education & Experience:

• Bachelor’s degree in HRD/HRM / Industrial Psychology
• 8 years HR experience of which at least 5 years in learning and Development experience
• Education & Training certification an advantage (Assessor, Moderator, etc.)
• Minimum 3 years’ experience within a training and development management function in Commerce (i.e Marketing and/or Sales)
• Proven track record in the areas of training & leadership
• Experience with successfully designing and implementing training, leadership, team development solutions/interventions
• Experience and understanding of BBBEE and SETA reporting
• Strong facilitation experience
• Experience in designing, developing and maintaining digital learning platforms is advantageous

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Key Responsibilities but not limited to:

Identification of growth opportunities

• Define and prioritize growth opportunities for brand / category based on deep-dive into demand space, occasions, PPA, region, consumer target, market trends and competitors weaknesses.
• Consumer Behaviour Forecasting: Analyse changes in consumer behavior and preferences, adjusting strategies to maintain relevance. Ensuring all strategies are rooted in category, consumer and shopper insight and complemented by a solid understanding of demand spaces, consumer needs, emerging underserved consumer groups like GenZ and females, and category white spaces with CMI.
• Identify growth opportunities and develop clear trade marketing and sales guidelines for ‘maintain’ brands within the category.

Innovation Pipeline Development:

• Innovation Culture: Foster a culture of innovation within the marketing team, encouraging creative thinking and experimentation with new marketing and innovation ideas.
• Innovation Opportunities: Identify and pursue opportunities for new products, packs, formats, beyond the bottle and consumer experience innovations ideas. Developing 5 Year Innovation Pipelines that will be margin enhancing by working closely with cross functional teams and the regional Innovation Hub.
• Product Development: Lead the ideation and manage the innovation development process and guardrails, concepts, design, implementation, PIPO management, and execution of the identified projects through Stage Gate process, supported by the SC Project Management Teams.

Research and Commercialisation of Innovation:

• Consumer Research: Conduct robust testing in collaboration with the CMI team to validate new concepts with consumer, customer, and shopper insights. Including qualitative, quantitative, conjoint elasticity, and shopper studies to assess volumetric impact of initiatives on total business incremental growth.
• Commercialisation of Innovation Projects: Costing analysis of liquid and pack COGS, and production costs and overheads with Finance and RMG stakeholders to optimize margin accretion of all innovation projects.

TTL Campaigns, Trade Marketing, and Shopper Strategies:

• Campaign Ideation and Execution: Lead the ideation and execution of TTL creative marketing campaigns, using innovative approaches to enhance brand visibility, consumer experience, and engagement. Develop and execute all campaigns related to innovation and pack launches.
• Trade Marketing and Shopper Strategies: Co-creation of trade marketing strategies using shopper market research to understand consumer behavior and preferences across channels. Collaborate on playbook guardrails with trade marketing for segmentation strategies, premium visibility, promotions, and activations.

RMG Commercial Capability: Pricing, Mix, and PPA

• Commercial Capability: Develop price positioning guidelines for sustainable revenue growth and profitability across the portfolio in partnership with RMG. Monitor market trends, competitor pricing, and consumer and customer behaviour to adjust pricing strategy accordingly. Lead the use of advanced RMG tools (e.g. conjoint) to evaluate price elasticity, competitor relativity, and volumetric impact.
• Mix and Margin Management: Analyse product mix and margin performance to identify areas for improvement ensuring a full value chain and total  P&L assessment of pack, product, and category mix.
• Pack and Price Marketing: Assess competitor landscape pack value curves and pricing gaps for new profit pools to optimize and develop new pack and format launches at magic price points.

Promotional Effectiveness and Performance Analysis

• Promotional Effectiveness: Evaluate promotional activities and campaign effectiveness in driving volume, revenue, and profitability return on investment. Develop data driven insights to measure the success of growth and innovation projects and make recommendations for optimization.
• Performance Analysis and Metrics: Conduct regular performance analysis to measure the effectiveness of revenue management, brand, and trade marketing initiatives. Establish and monitor key KPIs vs business plan including volume, revenue, GP, listings, ranging, weighted and numeric distribution, promotion, rate of sale, open orders, stock on hand, expiry and write off risks.

Operational Management: 

• Resource Management: Oversee budgets for growth and innovation projects, ensuring efficient allocation of resources in line with ROFO principles.
• Team Management: Manage team resource allocations and performance across projects and initiatives.
• Cross Functional Collaboration: Engage with internal and external stakeholders to gather insights and foster partnerships that support growth and innovation: including RMG, finance, sales, trade marketing, legal, supply chain, the Innovation Hub, and external agencies and partners, to align innovation, growth and revenue management strategies with overall business goals. Work closely with brand and trade marketing to ensure successful execution of growth and innovation initiatives.

Presentations:

• Develop presentations for MT, Global visitors and other stakeholder engagement

Education & Experience:

• A relevant and recognized Bachelor’s, Masters or Post-Graduate qualification in Commerce, Marketing, Economics, Business Science or related field. Advanced degree preferred.
• 8+ years of experience in growth strategy, innovation management, or a similar role within the alcohol industry.