Job Vacancies at GSK

Job Purpose

• To provide high quality, comprehensive HR transactional support (Tier 1/Tier 0) across all GSK businesses in a cluster/country, by focusing on enhancing technology utilization, data quality and metrics to increase HR customer satisfaction.

Scope

• Provides HR transactional support across Sub-Sahara Africa (Kenya, Mauritius, Nigeria and South Africa)

Essential Job Responsibilities

• Provide transactional HR support across all processes and across all business units within the country/cluster
• Support internal client groups with responses to queries and provision of advice and guidance
• Provide client support through HR technologies Knowledge documents, Remedy, HR Kay (if applicable) and Live Chat by adhering to remedy targets/ metrics and being available on Live Chat.
• Support the smooth running of global and/or local processes like Onboarding, P&R, Talent management, etc. by providing answers on the process or re-directing queries to the appropriate level
• Manage the employee interface, ensuring understanding, compliance and satisfaction with HR Policies and processes mitigating risk of employee dissatisfaction and litigation.
• Support and ensure GSK’s License to operate by completing and participation in Management Monitoring audits. This includes adhering to audit schedules timeous completion of L1 Audit reports and closing CAPAs.
• Use data and metrics to ensure the high performance of Tier 1/Tier 0 processes and propose improvements to enhance the customer experience
• Ensure local knowledge documents are updated and maintained for Tier 0 processes
• Own the data quality of our systems and ensure appropriate follow-up with employees / line managers to secure this
• Maintain records in HR systems to ensure entries are updated for payroll and other key HR processes
• Submit high quality data for monthly payroll data with in payroll deadlines.
• Participate on key HR projects which need transactional HR input, e.g. restructure, M&A, etc.
• Act as LPO for allocated areas e.g. Quality/Risk LPO; JLR; Absence LPO; ER/IR; Data; Technologies; Communication
• Liaise with external suppliers as appropriate to deliver HR services
• Support continuous improvement activities to further simplify and standardise processes

Key Performance Area

• Data Metrics and Analytics
• Use standard GSK tools and methodologies to produce and use data in a responsible way to identify patterns, trends and issues and to measure the impact of HR strategies. When consulting with leaders, use data to provide insight and support best decision making for successful business outcomes.
• HR Service Delivery
• Drive and deliver effective HR services across business units in order to deliver successful business outcomes.
• HR Governance and Risk Management
• Understand clear operating principles, structure and accountabilities and apply to HR activity so as to ensure HR risks are mitigated, company reputation is protected and related financial, fiduciary, legal and policy duties are carried out.
• Systems and Processes
• Understand GSK standardised HR systems and processes in depth and apply that knowledge in an efficient, consistent and responsible way ensuring effective outcomes with a continuous improvement mindset.
• Knowledge Management
• Effective application of HR information, including knowledge management systems, to support best decision making for successful business outcomes

Qualifications

• Matric Grade 12 equivalent
• University Degree or Tertiary diploma equivalent

Experience

• 1-2 Years HR administration experience.

TRAINING

• HR systems and Technology training; Remedy; Workday; Payroll systems; MS Office (Excel; PowerPoint; Word) QMS; Audits and Risk Management All HR SOP’s available on the team site

Person Specifiction

To be successful in this position the incumbent:

• Needs to be customer centric
• Open to Technology and Systems
• Be adaptable and adjust fast to change

Job Factors: HR Systems and technology focus
Knowledge: Solid knowledge and understanding of local legislation, policies and procedures
Complexity: Ability to evaluate problems and provide solutions within the HR framework, policies and procedures across different Geographies and cultures.
Independent Thinking: This position is highly governed by policy and procedure and requires the incumbent to be highly knowledgeable to interpreted and implement
Responsibility: This position is mainly focused on the support to others and provide excellent customer service
Annual Strategic Planning: This position is not responsible for Strategic Planning but need to be responsible in how any Company Funds are spend

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Job Purpose

• Supports the Sales Team and Imperial Debtors Team with claims, new customer accounts as well as supporting the Senior Finance Partner in managing the debtors’ book and determining credit limits for the South Africa Consumer business I would also add the involvement in determining credit limits

Essential Job Responsibilities And Scope

Claims Management

• Being proactive in managing the flow of claims and assistance to the Sales Team
• Check all claims coming through from the Credit Controllers to ensure information is correct
• Tracking claims between Credit Controllers and Sales Team
• Follow up on all outstanding claims and invalid claims
• Credits relating to deliveries to be monitored and escalated to the appropriate channel heads should these not be passed timeously

Policy and Procedures

• Ensure there are up to date SOPs/knowledge documents to support all systems and processes
• Ensure that credit policies are adopted and adhered to

Annual Credit Limit Reviews

• Review Customer Master data
• Manage the data requirements, including sales data, forecast information and credit checks for review purposes
• Prepare documents for review and authorization by Senior Finance Business Partner and Finance Director
• Ensure customer sign off and authorization of credit limit changes has been completed
• Submit required supporting documents for implementation on the system and file all supporting documentation and confirmations on the system for audit review

General business partnering

• Weekly Debtors Interface processing from IHS SAP system
• Ad-hoc cash allocation
• Manual invoicing on JDE
• Month end debtors Age Analysis processing on JDE
• Arrange month end debtors meeting with the required stakeholder, take minutes and file for audit purposes
• Manage ad-hoc contracts on an annual basis
• Assist Key Accounts Managers with New Credit Applications
• Ad-hoc support and preparation of information to support the Head of Finance and Senior Finance Business Partner
• Customer Master review to be done annually and inactive customer accounts to be closed
• Running reports and extracting information from JDE (general ledger), Cognos, BISON, SAP (when implemented)
• Provide information and assist with the internal and external audits
• Input and involvement in new systems development and training of systems where necessary
• Assisting supply chain and sales departments in managing financial orders to help them control credit exposure, make payments on time and reduce the risk of customer disputes
• Evaluating clients credit data and financial statements in order to determine the degree of risk involved
• Analysing customers’ records using data to manage credit risk assessments
• Preparing reports about the degree of risk to assess their credit risk
• Conferring with credit associations and references to exchange credit information on clients
• Management of relationship with Hyperion
• Responsible for contracts management
• Evaluating the financial status of clients by producing financial ratios
• Key relationship manager with IHS and the business
• SAP Super User for Order to Cash credit process
   

Individual Performer: Uses our values and expectations to drive actions and decisions, role models values and expectations
People Manager: Uses our values and expectations to drive actions and decisions and role models values and expectations

Qualifications

• Excellent excel skills
• Relevant qualification in Credit Management coupled with a B Com (Preferred)
• FMCG experience preferred
• Extensive experience in MS Office

Knowledge

• Previous Consumer Healthcare or FMCG experience
• Experience in emerging markets
• Working knowledge of JDE and SAP

Complexity: Medium
Competency: The role requires a high attention to detail, independent thinking, proactive engagement with the Senior Finance Business Partner
Annual Strategic Planning: Responsible for portions of the planning process within the company with the other business partners and commercial business