HR Advisor - Fixed Term at GlaxoSmithKline (GSK)

Job Purpose

• To provide high quality, comprehensive HR transactional support (Tier 1/Tier 0) across all GSK businesses in a cluster/country, by focusing on enhancing technology utilization, data quality and metrics to increase HR customer satisfaction.

Scope

• Provides HR transactional support across Sub-Sahara Africa (Kenya, Mauritius, Nigeria and South Africa)

Essential Job Responsibilities

• Provide transactional HR support across all processes and across all business units within the country/cluster
• Support internal client groups with responses to queries and provision of advice and guidance
• Provide client support through HR technologies Knowledge documents, Remedy, HR Kay (if applicable) and Live Chat by adhering to remedy targets/ metrics and being available on Live Chat.
• Support the smooth running of global and/or local processes like Onboarding, P&R, Talent management, etc. by providing answers on the process or re-directing queries to the appropriate level
• Manage the employee interface, ensuring understanding, compliance and satisfaction with HR Policies and processes mitigating risk of employee dissatisfaction and litigation.
• Support and ensure GSK’s License to operate by completing and participation in Management Monitoring audits. This includes adhering to audit schedules timeous completion of L1 Audit reports and closing CAPAs.
• Use data and metrics to ensure the high performance of Tier 1/Tier 0 processes and propose improvements to enhance the customer experience
• Ensure local knowledge documents are updated and maintained for Tier 0 processes
• Own the data quality of our systems and ensure appropriate follow-up with employees / line managers to secure this
• Maintain records in HR systems to ensure entries are updated for payroll and other key HR processes
• Submit high quality data for monthly payroll data with in payroll deadlines.
• Participate on key HR projects which need transactional HR input, e.g. restructure, M&A, etc.
• Act as LPO for allocated areas e.g. Quality/Risk LPO; JLR; Absence LPO; ER/IR; Data; Technologies; Communication
• Liaise with external suppliers as appropriate to deliver HR services
• Support continuous improvement activities to further simplify and standardise processes

Key Performance Area

• Data Metrics and Analytics
• Use standard GSK tools and methodologies to produce and use data in a responsible way to identify patterns, trends and issues and to measure the impact of HR strategies. When consulting with leaders, use data to provide insight and support best decision making for successful business outcomes.
• HR Service Delivery
• Drive and deliver effective HR services across business units in order to deliver successful business outcomes.
• HR Governance and Risk Management
• Understand clear operating principles, structure and accountabilities and apply to HR activity so as to ensure HR risks are mitigated, company reputation is protected and related financial, fiduciary, legal and policy duties are carried out.
• Systems and Processes
• Understand GSK standardised HR systems and processes in depth and apply that knowledge in an efficient, consistent and responsible way ensuring effective outcomes with a continuous improvement mindset.
• Knowledge Management
• Effective application of HR information, including knowledge management systems, to support best decision making for successful business outcomes

Qualifications

• Matric Grade 12 equivalent
• University Degree or Tertiary diploma equivalent

Experience

• 1-2 Years HR administration experience.

TRAINING

• HR systems and Technology training; Remedy; Workday; Payroll systems; MS Office (Excel; PowerPoint; Word) QMS; Audits and Risk Management All HR SOP’s available on the team site

Person Specifiction

To be successful in this position the incumbent:

• Needs to be customer centric
• Open to Technology and Systems
• Be adaptable and adjust fast to change

Job Factors: HR Systems and technology focus
Knowledge: Solid knowledge and understanding of local legislation, policies and procedures
Complexity: Ability to evaluate problems and provide solutions within the HR framework, policies and procedures across different Geographies and cultures.
Independent Thinking: This position is highly governed by policy and procedure and requires the incumbent to be highly knowledgeable to interpreted and implement
Responsibility: This position is mainly focused on the support to others and provide excellent customer service
Annual Strategic Planning: This position is not responsible for Strategic Planning but need to be responsible in how any Company Funds are spend