Job Opportunities at Fidelity Services Group

MAIN PURPOSE OF JOB: 

• Fidelity ADT is looking for an individual with good HR Generalist skills with strong focus on the talent management / recruitment process ,To manage the recruitment process from advertising to placement 

QUALIFICATION & EXPERIENCE:

• Matric or equivalent
• HR Qualification (Degree/Diploma)
• Minimum 4-7 years recruitment and selection experience
• Valid Driver’s License
   

JOB REQUIREMENTS & OTHER ATTRIBUTES:

• Computer literate (MS Office, outlook and internet)
• Sound knowledge of labour legislation
• Good knowledge of talent management 
• Working knowledge of recruitment platforms and HR online systems 
   

INTERNAL CLIENTS:

• All Staff
• Management
   

EXTERNAL CLIENTS:

• Clients
• Candidates
• Technikons / Colleges
• Referees
   

DUTIES:

• Check that Employment Requisition is correctly completed and assist managers in completing if necessary
• Compile a detailed job description based on the completed staff requisition
• Complete internal and/or external advert from detailed job description
• Place ads in appropriate media and on notice boards
• Peruse CV’s & identify candidates with relevant experience/background
• Do telephonic interviews if applicable
• Set up interviews with candidates who meet job requirements
• Conduct competency-based interviews & compile a shortlist
• Conduct criminal checks and reference checks on successful candidates
• Interview shortlisted candidates in conjunction with Line Management
• Discuss the top competencies and successful candidate with the Line Manager
• Prepare an offer letter to the successful candidate
• Send regret letters to unsuccessful candidates
• Compile engagement paperwork for successful candidate including and not limited to: Employment Contract, Annexure A and B and Personal Information forms
• Complete weekly recruitment report
• Approachability
• Comfort around higher managers
• Customer focus
• Ethics and values
• Hiring and staffing
• Interpersonal savvy
• Listening
• Organising
• Planning
• Process Management
• Sizing people up
• Time management
• Drive for results
   

PERFORMANCE STANDARDS:

• Ensure that the recruitment process is complete within 60 days of receiving a completed/signed requisition
• Ensure that the job description is completed in line with the requirements as set out by the Line Manager / HOD
• Ensure that the internal/external advert run simultaneously for 1 week
• Ensure that criminal checks and reference checks are completed prior to the candidate being made the Offer of Employment
• Ensure that contract and Annexure B corresponds with the approved Employee Requisition and documents are sent through to payroll timeously
• Ensure that the recruitment report is updated showing all vacancies in the relevant departments

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Major Responsibilities:

• Handling of inbound and outbound queries escalated to your level.
• Ensure correct and effective booking –communication with internal and external client.
• Ensure great customer service is always delivered in your team.
• Assisting in the planning/implementation of new processes.
• Complete Adhoc paperwork/reporting/tasks as required.
• Work closely within a team to identify/solve queries and staff wellbeing.
• Ensure Team is logged in as per CCC workforce requirements
• Ensure SOP Compliance and Adherence
• Devise ways to optimize processes and keep agents motivated
• Prepare monthly / annual results and performance schedules
• Ensure Reporting is completed accurately hourly/daily/weekly/monthly as required.
• Adhere to all other CCC policies and procedures
• Drive inter-departmental technical liaison regarding service calls.
• Attending meetings, training, conferences, and workshops when required.
• Manage a dedicated team of Contact Centre Agents in the Commercial Call Centre.
• Keep track of attendance, daily, weekly, and monthly statistics. Paid time off, sick days and annual leave taken.
• Motivate and encourage agent’s trough positive communication and feedback.
• Hire and on-board new agents
• Conduct regular performance reviews and arrange training for under performers
• Ensure a safe and harmonious working environment
• Ensure all escalation processes are followed according to agreed procedure for client service
• Ensure all escalation processes are followed according to agreed procedure for Pulse and Openscape
• Ensure ownership of escalations queries, resolutions, and follow-up
• Investigate ways to upskill Agents
• Coach and train all staff.

Min Requirement:

• Grade 12
• Business Management Diploma
• Increase in service revenue and driving service excellence.
• Customer Service experience is essential.
• Understanding National Key Accounts Business in B2B verticals predominantly Retail, Manufacturing, Industrial, FMCG and Banking
• Understanding of Call Centre policies and practices.
• Understand service level agreement.
• Sales experience.
• Proven experience in driving results and exceeding targets.
• Managing a team or Supervisory experience will be advantageous.
• Computer Literate (MS Office, advanced Excel, PowerPoint, Pulse, SAP and Exucugaurd)
• Listener experience advantageous
• Technical knowledge on functionality of security equipment
• Strong Financial Acumen

Other required Attributes:

• Integrity and trust
• Action orientated
• Business Acumen
• Attention to detail
• Time Management
• Drive for results
• Strong Interpersonal skills
• High energy levels
• Able to work under pressure, Target driven, Self-motivated and Innovative
• Accurate updating of reports
• Outstanding communication and negotiation abilities as well as Proficient in English
• Strong people management skills
• Knowledge of performance evaluation procedure
• Ability to multi-task
• Objection handling telephonically
• High energy levels

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Job Description

• 2+ years’ experience as a qualified 1475 Fire Technician, must have valid drivers’ license and be SAQCC registered.

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Overall purpose of the job:

• The overall purpose of this position is to Project Manage and oversee the Security Alarm System rollout and integration of a national multi-site project. The Project Manager will manage all planning scheduling, co-ordination, material and resource planning, and documentation to complete project within specified costs, timeframes and quality.  It will be required of the incumbent within the position to collaborate and communicate with all role players within multiple matrix organisations to ensure teamwork and achievement of objectives of teams and client to ensure all Installation requirements are adhered to and that the Client’s needs are efficiently and professionally met at all times.

Duties & Responsibilities:

• Manage project budgets.
• Manage the project scope.
• Scope the project required skills for to execute.
• Assign resources, internal and external to project.
• Develop a work break down structure for each resource and tasks.
• Define required results of project.
• Detail planned project costs.
• Manage project risk register.
• Execute projects.
• Manage quality and standards in project execution.
• Update project plans and progress.
• Communicate project portfolio progress to the business.
• Generate Project completion documentation.
• Handover completed project to the business with all relevant documentation.
   

Minimum qualifications and experience:

• Project Management qualification 
• Minimum 5-10 years’ experience managing large rollout projects
• Matric (minimum requirement), tertiary qualification preferred
• Technical experience in Security Alarms and/or related preferred
• People management experience at various levels
• Computer Literate (MS office, email, Internet- essential)
• Role requires flexible or extended hours
• Own Transport
   

Skills and Attributes:

•  Business / Project Financial Acumen
• Strong written and verbal communication skills
• Very good presentation skills
• Drive for results
• Ability to communicate at all levels
• Develops and Inspires Others
• Balances Immediate and Long-Term Priorities
• Strong administration skills
• Managing Diversity
• Very good planning skills
• Time management
• Attention to Detail (quality)

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Job Description

• Overall purpose of the job: To effectively and efficiently perform the general admin/SAP function for the Commercial Sales Department.

Duties & Responsibilities:

• Opening of Jobs on SAP
• Removing of jobs and changing statuses of quotes for Sales Reps to change their quotes of returned jobs
• Re-Opening of Jobs when Sales Reps done Making Changes
• Populate reports from Regional Co-ordinators and consolidate it to one report daily
• Generating SAP reports for House Division
• Daily population of Job Progress Report.
• Checking all job files
• After opening a job, make a copy of checklist, print out a Confirmation Document and scan all documents
• Copy and paste scanned documents onto the shared folder
• Go back to the job and attach scanned documents on an SD and  CS and Contract number
• Make sure Business Areas are correct on CS and M & R
• Opening of Contract numbers for M & R
• Opening of Contract numbers of Maintenance jobs
• Write the job onto the “Hand-Over” book
• Submit the job to technical and let them sign for receipt of the file.
• Attend meetings when invited
• Attend Over-due report meeting every Friday
• Print and make copies of the report for Di on Fridays  for the meeting
• Make sure new employees sign SAP forms access
• Submission of forms to Finance
• Do follow-ups on forms submitted
• Solve and come up with solutions for SAP queries and errors
• Send unsolved issues to SAP consultant
• Pull and manually fix SAP report for Management
• resolve issues from technical and Finance as they occur
• Printing/Sending out paper-work for Credit Controllers when they lost the files
• Complete forms for cancellation of jobs for Lucy to cancel
• Assist and give guidelines to Administrators in Midrand, CPT and KZN on challenges or issues they experiencing on SAP
• Assist and give guidelines to Sales Reps on working on the system and opening quotations
• Train new Sales reps SAP and SAP system process
• Sending queries to Procurement when materials are not correctly loaded (Scan quote and send to Procurement
• Do reports for management meetings
• Allocate Technical, Sold and Ship To on CS

Minimum qualifications and experience:

• Matric / Grade 12
• Relevant qualification
• Computer Literate (MS Office, advanced Excel, PowerPoint)

Attributes:

• Action orientated
• Time Management
• Business Acumen
• Planning and Organizing
• Attention to detail
• Problem Solving
• Interpersonal Savvy
• Action orientated
• Confidentiality

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Overall Purpose of the job: 

• ADT South Africa requires a proactive, experienced Accounts Payable Clerk to join their dynamic team. Previous experience in processing invoices and reconciling accounts is essential for success in this role.

Minimum qualifications and experience:

• Minimum Matric Certificate
• Degree preferably or studying towards
• At least 3 years of Creditors experience and full knowledge of creditors processes and
• reconciliations are essential
• Sound working knowledge of the SAP system
• Proficiency in MS Word and Advanced Excel is essential (Pivot Tables)
• Numerical accuracy and high methodical working methods are required
• Strong interpersonal and communication skills
• Ability to liaise professionally with creditors and personnel at all levels
• Ability to work without supervision, under pressure and meet strict deadlines

Main duties & Responsibilities:

• Receiving of invoices and ensuring that the necessary authorisations are obtained
• Preparation of invoices and accurate capturing onto SAP before month-end deadlines
• Ensuring that monthly statements are received and creditors accounts are reconciled monthly
• Liaising with creditors in relation to any queries and ensuring that they are resolved
• Administration of creditor accounts
• Preparation and capturing of creditor payments
• Filing of all relevant documentation timeously
• Maintain Housekeeping file on a weekly basis
• Preparing of accruals monthly
• Ad hoc tasks as and when required by Management
• Maintaining GRIR and Open PO Reports on a daily basis

Personality attributes:

• Highly motivated and enthusiastic
• Accuracy
• Efficiency
• Team player
• Alertness
• Punctuality
• Good interpersonal skills
• Ability to work under pressure and meet deadlines

Core competencies:

• Excellent communication skills
• Able to work under pressure and meet deadlines
• Able to follow instructions accurately and efficiently

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JOB REQUIREMENTS & OTHER ATTRIBUTES:

• Valid driver’s licence essential
• Must be PSIRA registered (Grade C)
• Sound knowledge of DSC, FBI, CADDX, IDS, Paradox and Telecom systems
• Sound Knowledge of CCTV, Intercom systems and access control advantageous
• Able to work standby as and when required

QUALIFICATIONS & EXPERIENCE:

• Matric
• Minimum 4 years’ experience as an alarm technician
• Previous programming, wiring, installations and fault-finding experience

MAIN PURPOSE OF JOB:

• A Technician at this level is suitably qualified and experienced (to the Company’s standard) to install domestic, commercial and special project ADVANCED alarm systems, as well as ADVANCED CCTV, Intercom, and Access Control systems. He/she can perform on-site programming and testing of such systems and perform advanced fault finding. He/she can also install radio, telephone, GSM & IP communication devices as well as perform integration of these various systems. This individual has a higher level of Computer literacy & skill and has the ability to act in a supervisory role.

 DUTIES

• Perform alarm installations as per quotation
• Program alarm panels / system as per specifications
• Issue clients with quotes on site for additional equipment if necessary
• Plan the cable runs with the wireman
• Obtain customer codes before attending a call daily and when on Standby
• Complete handovers
• Complete invoices and job cards after every installation
• Provide feedback to Manager / Supervisor and Call Centre upon completion of a call
• Ensure that installation corresponds to Sales Rep’s quotation
• Ensure that alarms are programmed according to ADT prescribed standard
• Ensure that the correct details are quoted
• Adhere to Zero Harm requirements at all times
• Ensure that the correct customer details are obtained prior to attending the call
• Ensure that handovers, invoices and job cards are completed accurately and within prescribed standards
• Ensure that feedback is provided timeously to the relevant parties

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MAIN PURPOSE OF JOB:

• To assist with administration of all existing and new CSS Schemes

REPORTS TO: Branch Manager

QUALIFICATION & EXPERIENCE:

• Matric
• Previous customer care and administrative experience
• Proven ability to work under pressure
• Knowledge of Fidelity ADT systems, i.e. Listener (advantageous)
• In-depth knowledge in working with MS Excel and formulas
• Knowledge of MS Access advantageous

JOB REQUIREMENTS & OTHER ATTRIBUTES:

• Strong Administration skills
• Computer Literate (MS office, email, Internet- essential)
• Attention to detail
• Professional telephone manner
• Excellent communication skills
• Good time management

KEY PERFORMANCE AREAS

CLIENT LIAISON

• Handle telephonic enquiries from clients (existing and new)
• Liaise with external and internal departments with account queries, billings, splits and adjustments
• Liaising with committees on request with regards to the relevant scheme

REPORTS

• Assist management with collating information for various daily, weekly and monthly reports
• Quarterly complete to correct data
• To prepare scorecard for profitability.
• To prepare profitability for management approval and intervention for underfunded schemes.

ADMINISTRATION

• Do existing client searches through Listener by customising Access database
• Prepare and arrange mail merge information and documentation as and when required
• Complete statistics and billings using MS Excel spreadsheets and Pivot tables
• Filing of relevant scheme information and sending changes to Data Maintenance
• To provide accurate and timeous administrative assistance to the relevant BM / SS / GM
• To contact clients, either new or existing, to be added to a scheme in order to better fund the scheme.
• To assist, and communicate with, Data Maintenance HO re LSS increases.
• To assist SS (and BM) with requisitions and capex’s related to a new scheme: either CCTV, vehicle or guarding.
• To assist the SS, BM and GM with client queries re LSS client queries where applicable