Subscribe to Job Alert
Join our happy subscribers
Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us
MultiChoice South Africa's activities involve the operation of Pay-Television and internet subscriber platforms. The MultiChoice South Africa group includes the digital satellite Pay-Television business ("DStv"), which has been in operation since 1995. Other businesses in the group are; M-Net (delivers thematic channels and exclusive content to DSt...
Purpose of the Position:
Key Performance Objectives
Tasks
Strategic Consulting
Stakeholder Management
Operational Delivery
Qualifications
Experience / Skills
Behavioural Competencies
Technical Competencies
Purpose of the Position:
To lead a functional team for MAH customer care based at the corporate office in South Africa. Drive the implementation of the CARE strategy in line with the CX and CARE Technology strategies and ensure alignment with the Multichoice Africa Group Strategy.
To own specific CARE KPI and ensure their effective delivery, management and improvement to meet the business needs.
Key Performance Objectives
Tasks
Operational Delivery
Strategy Formulation and Execution
Aligning CARE and Strategic objectives.
People Management
Operational coordination
Reporting and Prioritisation
Qualifications
Essential
Preferred
Experience
Technical Competencies (List the key technical competencies)
Behavioural Competencies (List behavioural competencies)
Use the link(s) below to apply on company website.
Build your CV for free. Download in different templates.
Join our happy subscribers